This method will send a notification about a new request according to the user's notify configuration. By setting the parameter skipCategoryMemberNotification, this method will not notify members of the category (if set up) or the "email address" freetext field on the category.
- Void sendNewTicket(Integer ticketId)
- Void sendNewTicket(Integer ticketId, Bool skipCategoryMemberNotification)
- ticketId: the id of the ticket to notify about
- skipCategoryMemberNotification: do not notify members or the email notification address set up on the category