> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SuperOffice and licenses

> CRM and licenses

To log in to SuperOffice CRM from a browser, you need login rights to SuperOffice CRM and a user license.

## View license information

1. In Settings and maintenance, go to the Licences screen.
2. Select the **SuperOffice** tab.
3. The list shows the licenses your organization has [purchased and activated][1]. Click a license name to view more information about it.

## The Licences screen

### The SuperOffice tab

The **SuperOffice** tab shows licence information for your SuperOffice subscription.

<Tabs>
  <Tab title="Module-based subscriptions">
    ![SuperOffice tab showing system licences and user licences for a module-based subscription -screenshot][img1]
  </Tab>

  <Tab title="CRM Suite">
    ![SuperOffice tab showing system licences and Core user licences for a CRM Suite subscription -screenshot][img3]
  </Tab>
</Tabs>

<Note>
  If a third-party add-on is installed, several tabs are displayed here.
</Note>

#### Owner information

At the top is the company name (your company/organization) and serial number. If the license is time-limited, the expiry date is displayed below the serial number.

#### License list

The list at the bottom shows which licenses are in use and how many are available.

### The Status tab

Updated information about the system is displayed in the **Status** tab in the Licences screen.

<Tabs>
  <Tab title="Module-based subscriptions">
    ![Status tab showing database information and Metered services button for a module-based subscription -screenshot][img2]
  </Tab>

  <Tab title="CRM Suite">
    ![Status tab showing a plan limit warning with an Upgrade button for a CRM Suite subscription -screenshot][img4]
  </Tab>
</Tabs>

The **Status** screen is divided into the following sections:

#### Database

Shows the database owner, serial number, subscription, and type, which are specified on installation. You can see the next expiry date and the name of the user currently logged in.

If your organization is on a **SuperOffice CRM Suite** subscription, the **Database** section also shows:

* **Plan:** the plan included in your subscription, for example, *Core*
* **Restrictions:** your current usage against one or more plan limits, for example, *1 of 100 active projects*

Plan limits prevent your organization from exceeding the capacity included in your current plan. The **Restrictions** indicator reflects how close you are to a limit:

| Usage       | Indicator                                                                  | Meaning                                   |
| ----------- | -------------------------------------------------------------------------- | ----------------------------------------- |
| Below 85%   | Count shown in black, for example, *1 of 100 active projects*              | Normal - no action needed                 |
| 85% or more | <i class="ph ph-warning" aria-label="Warning" /> Count shown in yellow     | Approaching the limit                     |
| 100%        | <i class="ph ph-prohibit" aria-label="Limit reached" /> Count shown in red | Limit reached - the feature is restricted |

Select the indicator to open the [SuperOffice CRM Suite][16] page for more information.

If you are a system administrator, an **Upgrade** button appears next to the warning or stop indicator. Select it to open a contact form to request more capacity or a plan upgrade.

#### Metered services

<Note>
  Available on module-based subscriptions only. On CRM Suite subscriptions, select **My Apps** to open the SuperOffice App Store.
</Note>

Click this button to open the dashboard for your metered services.

Metered services are services that are invoiced after you exceed a certain level/number of

* Storage space used
* Emails sent via Mailings
* Customer center logins
* Chat sessions started
* Form submissions

Administrators can keep track of exactly how much each service is used per month. Whenever your company exceeds the threshold, you are automatically invoiced for these services on your next monthly invoice. The threshold depends on the number of users. The more users you have, the higher the threshold will be.

#### System notifications

This list shows status messages from the system and added [events][3]. Notifications of active imports, SAINT or freetext indexing, and so on. Select a notification in the list to display a description. You can keep track of events that are active in the system.

The **System events** tab consists of two parts:

* **Events**.
* **Description**, shows detailed information about the event currently selected under **Events**.

Under **System notifications** you will find the following columns:

| Column       | Description                                           |
| ------------ | ----------------------------------------------------- |
| Event        | Shows the name of the event.                          |
| Status       | Shows the status of the event.                        |
| Message      | Shows the description of the event.                   |
| Activated    | Shows when the event was initiated.                   |
| Activated by | Shows who initiated the event (user ID and portrait). |
| Finished     | Shows when the event is expected to finish.           |
| Type         | Shows if the event applies to the whole system.       |

<h2 id="types">
  License types
</h2>

### System licenses

| License                       | Description                                                                                                                     |
| ----------------------------- | ------------------------------------------------------------------------------------------------------------------------------- |
| System                        | Specifies which systems you have access to.                                                                                     |
| SuperOffice Server            | Required to use SuperOffice CRM.                                                                                                |
| Online Web Services           | Required to access SuperOffice CRM from a web client.                                                                           |
| Sales Intelligence            | Allows [SAINT status monitors][2].                                                                                              |
| Exchange Synchronizer         | Allows use of SuperOffice Synchronizer.                                                                                         |
| SuperOffice Expander Services | Allows functionality for anonymous and external users via SuperOffice Audience or third-party applications, among other things. |
| Customer Centre               | Allows use of the Customer Centre.                                                                                              |
| Sales Quote Management        | Allows use of quotes.                                                                                                           |

### User licenses (plans)

Finally, there are user licenses for SuperOffice CRM, which are purchased for a specific number of users. This applies amongst others to the following products:

* [CRM Suite][16]
* Sales-Essentials
* Sales-Premium
* Service-Essentials
* Service-Premium
* Marketing-Essentials
* Marketing-Premium

[16]: ./crm-suite

[1]: ./activate

[2]: ../../saint/learn/index

[3]: https://help.superoffice.com/docs/11/en/admin/onsite/add-system-event.html

[img1]: /media/loc/en/admin/licenses-online-superoffice-tab.png

[img2]: /media/loc/en/admin/licenses-online-status-tab.png

[img3]: /media/loc/en/admin/licenses-suite-superoffice-tab.png

[img4]: /media/loc/en/admin/licenses-suite-core-with-upgrade.png


## Related topics

- [SuperOffice user plans and subscriptions](/en/admin/license/user-plans.md)
- [Buy and activate licenses](/en/admin/license/activate.md)
- [Licenses in earlier versions of SuperOffice](https://help.superoffice.com/Documentation/Help/EN/CRM/WebHelpAdmin/index.htm#t=chap03%2FCRM_and_licences.htm)
- [System events](https://help.superoffice.com/docs/11/en/admin/onsite/add-system-event.html)
- [Module licenses](/en/admin/license/dev/module-licenses.md)
- [Hidden licenses](/en/admin/license/dev/hidden-licenses.md)
- [License technical overview](/en/admin/license/dev/index.md)