How to create and edit customer languages
How to add customer languages
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Click the Options button in the Navigator (
). Select the Customer languages tab.
Click the New customer language button. This takes you to the Customer language properties screen.
In the Name field, enter the name of the language to use as label in language-selection fields.
In the Language code field, enter a short code for the relevant language (or equivalent). The international, two-letter abbreviations are normally used (for example DE, DK, EN, NL, NO and SE).
Click here to see a complete list.
Language Code Chinese (simplified) CN Czech CZ Danish DA (not DK) Dutch NL English EN Finnish FI French FR German DE German (Switzerland) CH Italian IT Korean KO Norwegian NO Polish PL Portuguese (Brazil) BR Russian RU Spanish ES Swedish SE (not SV) Ukrainian UK Vietnamese VI In the Virtual domain field, enter the domain address that provides access to SuperOffice Customer Centre for the language in question, for example germany.liberty.com. Such domains must be set up in advance.
In the Email domains field, enter a list of email domains (comma-separated), such as: no, se, co.uk. If a new contact is registered automatically (by importing an email) and that contact has an email address that contains one of these domains, then the appropriate language is set for that contact.
In the FAQ folder field, select which FAQ folder should be the top-level folder in the FAQ hierarchy for SuperOffice Customer Centre visitors for the language in question. In other words, the FAQ hierarchy can be divided into several different language sections and then filtered by language. This gives better search results and only FAQs in the relevant language are shown to the user.
Check Use as default if you want this to be the default language. This means that this language is used when none of the other customer languages match the criteria or if no language is defined for a customer.
Click OK. The customer language is created and you have the option of creating external categories.
Tip
It is possible to use customer language for things other than language, if you have operations only in one country for example. One option is to create different departments, industry sections or trades, such as Building & Construction, Bathrooms, Interiors and Gardens. Then SuperOffice Customer Centre, the FAQ hierarchy and the reply templates can reflect the sector that is relevant for particular customers. The abbreviation that is used for the department must reflect the folder name in the folder \templates. For example: Building & Construction = BC.