Work with external categories
In many cases it is not relevant or possible to use the internal category names in SuperOffice Customer Centre. The solution is to create external categories that are shown for customers. An external category is a category defined for a specific customer language. This means it is available if you register a new request via SuperOffice Customer Centre for this language.
Example: The internal category "Support" can then have an external category for all relevant customer languages.
Create external categories
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Go to Settings and maintenance and select Options.
Select the Customer languages tab.
Click the required language.
In the Customer language screen, click the New external category button.
In the Edit external category screen, click the Category field, and select the internal category name (the name visible to SuperOffice users).
In the External name field, enter the name which the category should have when displayed to your customers in this language in SuperOffice Customer Centre. In this way, you can use an internal name standardized in one language, while you can create an external "alias" in another language.
Optionally, click Sub-element of and select the name of any parent category to create a hierarchy of categories in the language in question.
Click OK. The external category is created, and displayed under External categories in the Customer language screen.
Note
The external categories are displayed only in the Customer language screen.
Delete external categories
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Go to Settings and maintenance and select Options.
- Select the Customer languages tab.
- Click the required language.
- In the Customer language screen, click the required category name under External categories.
- At the bottom of the Edit external category screen, click the Delete button. The link to the external category from this customer language is deleted, but not the category itself.