Password policy for the Customer Centre

Audience:

settings

• 1 minute to read

Go to Preferences in the navigator and select the tab Global Preferences. The section for Customer Centre password policy contains the following options:

Hide contact password in request management: If checked, when displaying contacts, passwords are shown as dots.
Require complex password when customer password is set: If checked, contacts' passwords must meet the minimum requirements set out below.
Minimum number of characters in password: The smallest number of characters permitted in a password.
Minimum number of digits in password: The smallest number of digits (0-9) permitted in a password.
Minimum number of lowercase letters in password: The smallest number of lowercase letters permitted in a password.
Minimum number of uppercase letters in password: The smallest number of uppercase letters permitted in a password.
Minimum number of special characters in password: The smallest number of special characters permitted in a password. Special characters are non-numeric, non-alphabetic characters, such as asterisks and question marks.