> ## Documentation Index > Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt > Use this file to discover all available pages before exploring further. # Add users > In this how-to guide, you will learn how to add a new user in SuperOffice CRM and what to do if a newly created user cannot log in. After your SuperOffice CRM solution is configured and customized, it is time to give your users access. This guide describes how to add one user at a time. Administrators are responsible for assigning each new user a username, password, and primary group. In **SuperOffice CRM Online**, this also includes selecting a user plan. In **SuperOffice CRM Suite** subscriptions, the company's plan applies to all users - enable the **Can log in** option to grant access. If you provided user information when you ordered SuperOffice CRM, those users may already be in the system with login information sent to them by email. Check the **Users** screen before adding someone manually. ## Steps 1. Open the Users screen. 2. Select the **Associates** tab. 3. Click the **Add** button below the list. 4. Enter the name and email address of the new user in the top-part of the card. 5. If more than one owner company is available in your SuperOffice tenant, you can select the owner below the **Email** field. 6. Enter the relevant information in the **Details** and **Licences** tabs. ![Create user details -screenshot][img7] 7. Click **Save**. The name of the new user will now be displayed in the list. * **SuperOffice CRM Online:** If active users need a different user plan, you can [assign user plans][4] in Settings and maintenance. * **SuperOffice CRM Suite:** Manage user access by enabling or disabling the **Can log in** option. The company's plan determines which features all users can access. See [CRM Suite plans][5].

Key fields explained

In the **Details** tab, you have the following options: * **User ID:** In the **User ID** field, edit the suggested ID for the user (if you do not want to use the automatically generated ID). You cannot specify a user ID that already exists in the database. There are no restrictions on the characters that can be used in the user ID. The user ID should not contain too many characters, because it is displayed in the ID columns in SuperOffice CRM, and space in these columns may be limited. * **Nick name:** The nick name is the name visible to other users of SuperOffice, and is used for SuperOffice Service users only. You can edit the suggested nick name for the user (if you do not want to use the automatically generated name). * **Authentication:** If multiple authentication methods are available, you can select an authentication method here. * **User name:** Enter the SuperOffice user name. This should be the same name as in your identity provider's system (if you use Office 365 or Gmail for authentication). When you use SuperOffice for authentication, simply fill in your email address. Make sure the email address is valid, because it is used for account confirmation. * **Role:** Specify the [role][3] the user should have in the **Role** list box. The role determines the user's data access and functional rights. You cannot change your own role. * **User plan:** Select the relevant user plan for the user. This determines which SuperOffice features the user can access. (SuperOffice CRM Online only. In SuperOffice CRM Suite subscriptions, the company's plan applies to all users.) * **Former employee:** If a user should no longer have access to SuperOffice, select this option to remove the user plan and login rights of the user. * **Primary group:** Select one of the predefined options for group membership in the **Primary group** list box. These options are defined in the **Lists** screen. The user is granted access to data owned by other users in the same primary group. Access rights (for example, write and delete access) for these data are defined in the [role][3] the user belongs to. See [Visibility][2] for more information on sharing data with your primary group. * **Other groups:** Click in the **Other groups** field and select which other groups the user should belong to. If the list contains many groups, start typing a group name in the search field to filter the list. * **Service categories:** These categories are used to give users access to specific request categories. * **Service categories from user groups:** Shows the categories the user gets from being in a user group. ### Example Joe Johnson works in the sales department of a large company. The primary group is set to "Sales" so that Joe has access rights to data created by users in the sales department. The access rights to the primary group are defined in the role Joe belongs to. This role determines if Joe can edit or delete data created by other users in the sales department (see [Define data rights for a role][8]). Joe also needs limited rights to documents from the marketing department and development department. These two departments are added under **Other groups**. In the role Joe belongs to it is specified that Joe has read access only to these data. In the **Licences** tab, you can select additional licenses. **Confidential activities:** activates the **Visible for** list for follow-ups, documents, and sales, to make records visible only to the user, the user's primary group or everyone. ## Video: Add a new SuperOffice CRM user Watch this demo to see how you can add a new user in SuperOffice CRM.