Update user information

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Edit associate

1. Click the Users button in the Navigator.

2. Select the Associates tab.

3. Select the required user in the list of users (see Users).

4. Make your changes and click Save.

Edit anonymous or system user (onsite)

1. Click the Users button in the Navigator.

2. Select the Other users tab. The list displays existing anonymous users and system users.

3. In the list, double-click the user you want to edit.

4. Make the required changes in the dialog that appears.

   See Add other users for information on completing the fields.

5. To end, click Save.

Edit users in Service

1. Select System settings > Users.
2. Select the Users tab.
3. Click the Filter list to apply a filter to the list.
4. Click the required user name. The Edit users screen is displayed.
5. Make the required changes.
6. Click OK. The changes are saved.

Batch update

You can also update several users at the same time.

1. Select System settings > Users.
2. Select the Users tab.
3. Click the Filter list to apply a filter to the list.
4. Check the users you want to update.
5. Click the menu button in the lower left corner, and select Batch update and Change.
6. In the Batch update users screen, check the box(es) for the property or properties you want to change, and then select the value you want in the associated field. The following options are available:

   • Role: Select a role you want to assign to the selected users.

     Note

     The role may override other options further down.

   • Status: Select the required status for the selected users. You can choose between Normal and Not present. If a user is not present, they will not receive any requests automatically, for example, when they are on holiday.

   • Group: Select the user group] you want to assign to the selected users.

   • Default status for new request: Select the default status to appear in the Request screen for the selected users.

   • Default status for new message: Select the default status to appear in the Add message screen for the selected users.

   • Language: Select which language the SuperOffice Service interface should be in for the selected users. You can choose from Norwegian, English, German, Swedish, Danish and Dutch.

   • Sort messages in descending order: Checking here causes the messages in a request to be sorted with the most recent at the top.

   • Preview image attachments in messages: Checking here causes images attached to messages to be previewed in the Request screen.

   • New window when adding a message to a request: Checking here causes a new browser window to be opened when the selected users add a message.

   • List only requests in own categories: Check here to display only requests in the categories that the selected users are members of.

   • Automatically quote the last message: If checked, the last message in the request is automatically pasted into the text field in the new message.

   • Show only own categories: If checked, you can select only categories you are a member of.

   • If extra fields have been added for users, you can also change these.

7. Click OK. The selected users are updated with your changes.