> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AI services

> Overview of artificial intelligence services in SuperOffice CRM

<Note>
  SuperOffice AI is available in CRM Online only. It requires the **AI Platform** add-on and specific service licenses. These services are billed monthly per active AI service.
</Note>

SuperOffice AI helps automate routine tasks and reduce manual work by embedding artificial intelligence directly into the CRM. You can improve response times, reduce errors, and work more efficiently-without needing technical expertise or coding skills.

These features allow your team to focus on meaningful work, while AI handles repetitive processes in the background.

## Available services

| Service                                              | Description                                                                                                                    | License                                             |
| ---------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------ | --------------------------------------------------- |
| [Categorization][2]                                  | Suggests a category for new requests based on the message content.                                                             | Categorization                                      |
| [Translation, language detection, mood detection][1] | Analyzes text to detect language, translate it, and determine sentiment.                                                       | Text Services                                       |
| [Chatbot Connector][3]                               | Enables integration with external chat bots to handle incoming chats automatically.                                            | Chatbot                                             |
| [SuperOffice Copilot][4]                             | Uses generative AI to assist users with content creation and task guidance.                                                    | AI Lab (opt in/opt out in Settings and maintenance) |
| [SuperNotes][5]                                      | AI-powered meeting assistant that captures, transcribes, and summarizes meetings, then links the insights back to SuperOffice. | Separate integration (not part of AI Platform)      |
| [AI summaries in SuperOffice for Teams][6]           | Generates a summary of a Microsoft Teams conversation when archiving it to SuperOffice.                                        | AI Lab (pilot feature)                              |

![AI services overview -screenshot][img1]

[1]: ./text-analysis

[2]: ./categorization

[3]: ../../chat/admin/channel-create#chatbot

[4]: ./copilot

[5]: /integrations/supernotes/index

[6]: /integrations/superoffice-for-teams/ai-summary

[img1]: /media/loc/en/ai/ai-services.png


## Related topics

- [Set up AI-based categorization](/en/ai/admin/set-up-categorization.md)
- [Efficient handling of requests using AI](/en/request/learn/handle-request-ai.md)
- [ai_chat_turn table](/en/database/tables/ai-chat-turn.md)
- [AI summaries in SuperOffice for Teams](/integrations/superoffice-for-teams/ai-summary.md)
- [SuperOffice.WebApi.Data.AiTextStyle](/en/api/reference/webapi/SuperOffice.WebApi.Data.AiTextStyle.md)
- [SuperOffice.WebApi.Data.UserPreferenceStrings.AI](/en/api/reference/webapi/SuperOffice.WebApi.Data.UserPreferenceStrings.AI.md)