> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# replytemplate

## "replytemplate" MDO List

Implemented by the <see cref="T:SuperOffice.CRM.Lists.ReplyTemplateProvider">ReplyTemplateProvider</see> class.
The name of the MDO list is 'replytemplate'.

## Sample Request

```http! theme={null}
GET /api/v1/MDOList/replytemplate
Authorization: Basic dGplMDpUamUw
Accept: application/json; charset=utf-8
Accept-Language: *

```

## Sample Code

```cs theme={null}
var listProvider = ClassFactory.CreateRequired<SuperOffice.CRM.Lists.ISoListProviderFactory>().Create("replytemplate", forceFlatList: true);
foreach (var item in listProvider.RootItems) {
    Console.WriteLine("{0} {1} {2} {3}", 
         item.Id, ResourceManager.ParseInlineResources(item.Name), item.StyleHint, item.ExtraInfo);
}
```

## Sample Output

| Id | Name                                                                   | StyleHint | ExtraInfo |
| -- | ---------------------------------------------------------------------- | --------- | --------- |
| 13 | Example of an automated FAQ response                                   |           |           |
| 15 | System Template - A request in the favourites list has been activated  |           |           |
| 17 | System Template - A request in the favourites list has been reassigned |           |           |
| 16 | System Template - A request in the favourites list has escalated       |           |           |
| 21 | System template – chat log                                             |           |           |
| 19 | System template - confirm customer email                               |           |           |
| 3  | System template - customer password                                    |           |           |
| 2  | System template - customer reply                                       |           |           |
| 1  | System template - new customer                                         |           |           |
| 22 | System template - new link                                             |           |           |
| 5  | System template - new message                                          |           |           |
| 14 | System Template - New Message in the favourites list                   |           |           |
| 8  | System template - new request                                          |           |           |
| 4  | System template - open requests                                        |           |           |
| 11 | System template - publish FAQ answer                                   |           |           |
| 10 | System template - publish FAQ question                                 |           |           |
| 6  | System template - request activated                                    |           |           |
| 7  | System template - request escalated                                    |           |           |
| 9  | System template - request taken over                                   |           |           |
| 18 | System template - warning of expiring licence                          |           |           |
| 12 | System template - weekly statistics                                    |           |           |

## Related MDO Lists

* "replytemplateheadings"
* "replytemplateheadingswithallitem"
* "replytemplateheadingswithallitemwithnoselection"
* "replytemplateheadingswithnoselection"
* "replytemplatewithallitem"
* "replytemplatewithallitemwithnoselection"
* "replytemplatewithnoselection"


## Related topics

- [ReplyTemplate](/en/automation/crmscript/reference/CRMScript.Native.ReplyTemplate.md)
- [SuperOffice.WebApi.Data.ReplyTemplate](/en/api/reference/webapi/SuperOffice.WebApi.Data.ReplyTemplate.md)
- [replytemplateaccesslevel](/en/api/mdo-providers/reference/replytemplateaccesslevel.md)
- [Enum ReplyTemplateFlags](/en/automation/crmscript/reference/CRMScript.NetServer.ReplyTemplateFlags.md)
- [Enum ReplyTemplateAccessLevel](/en/automation/crmscript/reference/CRMScript.NetServer.ReplyTemplateAccessLevel.md)
- [Enum ReplyTemplateBodyFlags](/en/automation/crmscript/reference/CRMScript.NetServer.ReplyTemplateBodyFlags.md)