"TicketMessage"

•

Environment: onsite, online

• 76 minutes to read

This provider name is implemented by the class SuperOffice.CRM.ArchiveLists.TicketMessageProvider inside NetServer's SODatabase assembly.

Messages on support tickets. Messages are typically e-mail messages with attachments, but not always.

Supported Entities

Name	Description
"ticketmessage"	[Ticket Message]

Supported Columns

Name	Restriction	Description	OrderBy
getAllRows	bool	GetAll: Get all rows of archive - use with care, you may be fetching the whole database
getNoRows	bool	GetNone: Do not get any rows from the archive
searchTitle	string	Title	x
header	string	Header	x
ticketId	int	TicketId	x
author	string	Author: Displays the author of the request	x
createdAt	datetime	Created: Displays when the request was created	x
body	string	TextBody
htmlBody	string	HtmlBody
messageId	string	MessageId	x
debugInfo	string	DebugInfo
important	bool	Important?	x
slevel	listAny	SLevel	x
ticket/contactId	int	Request - Company ID: Database ID of company	x
ticket/personId	int	Request - Contact ID: Database ID of the contact row	x
ticket/saleId	int	Request - Sale ID: The database ID of the sale record	x
ticket/projectId	int	Request - Project ID: Database ID of project record	x
ticket/ticketStatusName	listAny	Request - Status: Request status	x
ticket/categoryFullName	listAny	Request - Category: Request category	x
ticket/priorityName	listAny	Request - Priority: Service priority	x
ticket/ticketId	int	Request - ID: Displays request ID	x
ticket/title	string	Request - Title: Displays the request title	x
ticket/createdAt	datetime	Request - Created: Displays when the request was created	x
ticket/lastChanged	datetime	Request - Last changed: Displays when the request was last changed	x
ticket/author	string	Request - Author: Displays the author of the request	x
ticket/readByOwner	datetime	Request - Read by owner: Displays when the request was read by the owner	x
ticket/firstReadByOwner	datetime	Request - First read by owner: Displays when the request was read by owner for the first time	x
ticket/firstReadByUser	datetime	Request - First read by user: Displays when the request was read by user for the first time	x
ticket/readByCustomer	datetime	Request - Read by contact: Displays when the request was read by the contact	x
ticket/status	listAny	Request - Internal status: Shows only system defined statuses for a request	x
ticket/origin	listAny	Request - Origin: Origin	x
ticket/slevel	listAny	Request - Access level: Access level	x
ticket/numberOfMessages	int	Request - Number of messages: Number of messages	x
ticket/numberOfReplies	int	Request - Number of replies: Number of replies	x
ticket/connectId	int	Request - Merged with request: Merged with request	x
ticket/readStatus	listAny	Request - Read: Read	x
ticket/realTimeSpentQueue	timeSpan	Request - Real time in queue: Real time in queue	x
ticket/realTimeSpentExternally	timeSpan	Request - Real time externally: Real time externally	x
ticket/realTimeSpentInternally	timeSpan	Request - Real time internally: Real time internally	x
ticket/timeSpentQueue	timeSpan	Request - Time spent in queue: Time spent in queue	x
ticket/timeSpentExternally	timeSpan	Request - Time spent externally: Time spent externally	x
ticket/timeSpentInternally	timeSpan	Request - Time spent internally: Time spent internally	x
ticket/timeToReply	timeSpan	Request - Time to reply: Time to reply	x
ticket/timeToClose	timeSpan	Request - Time to close: Time to close	x
ticket/realTimeToReply	timeSpan	Request - Real time to reply: Real time to reply	x
ticket/realTimeToClose	timeSpan	Request - Real time to close: Real time to close	x
ticket/repliedAt	datetime	Request - Replied at: Replied at	x
ticket/closedAt	datetime	Request - Closed at: Closed at	x
ticket/activated	datetime	Request - Postponed to: Postponed to	x
ticket/deadline	datetime	Request - Deadline: Deadline	x
ticket/has_attachment	bool	Request - Has attachment: Indicates whether the e-mail has one or more attachments	x
ticket/tags	intArray	Request - Tags: Tags connected to a request	x
ticket/ownedBy	ejUser	Request - Owner: The owner of the request	x
ticket/content	string	Request - Content: Search for content in messages related to requests	x
ticket/messageLanguage	listAny	Request - Language: Recognized language in messages
ticket/sentimentScore	listAny	Request - Sentiment: Sentiment score, -100 to +100
ticket/suggestedCategory	listAny	Request - Sugg.Cat.: Suggested service category
ticket/createdBy/firstName	string	Request - Created by - First name: Displays the contact's first name	x
ticket/createdBy/lastName	string	Request - Created by - Last name: Displays the contact's last name	x
ticket/createdBy/middleName	string	Request - Created by - Middle Name: Displays the contact's middle name.	x
ticket/createdBy/fullName	string	Request - Created by - Full name: Displays full name of user (first, middle, last - according to settings)	x
ticket/createdBy/contactId	int	Request - Created by - Company ID: Database ID of the company the user belongs to
ticket/createdBy/personId	int	Request - Created by - Contact ID: Database ID of the contact row
ticket/createdBy/mrMrs	string	Request - Created by - Mr/Ms: Displays whether the contact is addressed as Mr or Ms	x
ticket/createdBy/title	string	Request - Created by - Title: Displays whether the contact is addressed as Mr or Ms	x
ticket/createdBy/associateDbId	associate	Request - Created by - ID	x
ticket/createdBy/contactName	string	Request - Created by - Owning company: Name of the company the user belongs to	x
ticket/createdBy/contactDepartment	string	Request - Created by - Owning department: Name of the department at the company the user belongs to	x
ticket/createdBy/usergroup	userGroup	Request - Created by - Primary group: The user's primary user group	x
ticket/createdBy/contactFullName	string	Request - Created by - Owner: Name and department of the company the user belongs to	x
ticket/createdBy/contactCategory	listAny	Request - Created by - Category: Category	x
ticket/createdBy/role	listAny	Request - Created by - Role: Role	x
ticket/createdBy/assocName	associate	Request - Created by - User ID: User ID	x
ticket/createdBy/assocTooltip	string	Request - Created by - Description: Description
ticket/createdBy/assocType	listAny	Request - Created by - Type: Type of user: associate, external user, system user, anonymous account	x
ticket/createdBy/ejUserId	int	Request - Created by - Service user ID: The database ID of a Service user
ticket/createdBy/simultaneousEjUser	bool	Request - Created by - Simultaneous Service user: If this flag is set, then the user will only have access if the maximum number of simultaneous users is not exceeded
ticket/createdBy/ejDisplayName	string	Request - Created by - Nick name: User's nick name in Service	x
ticket/createdBy/ejStatus	int	Request - Created by - Service status: Status for Service user: Normal; Unavailable / holiday; Deleted; Read-only
ticket/createdBy/credentialType	None	Request - Created by - Auth. type: What type of credentials to use when this user logs in	x
ticket/createdBy/credentialDisplayValue	None	Request - Created by - Auth. value: Credential value (public, visible part) to be used when this user logs in	x
ticket/createdBy/isActive	bool	Request - Created by - Active: Is this user active, and should be able to log in?	x
ticket/createdBy/isActiveText	bool	Request - Created by - Active status: Is this user active, and should be able to log in?	x
ticket/createdBy/portraitThumbnail	None	Request - Created by - Person image: Person image
ticket/createdBy/otherGroups	userGroup	Request - Created by - Other groups: Other groups
ticket/createdBy/userName	string	Request - Created by - User name: User name	x
ticket/createdBy/personEmail	string	Request - Created by - E-mail	x
ticket/ownedBy/firstName	string	Request - Owner - First name: Displays the contact's first name	x
ticket/ownedBy/lastName	string	Request - Owner - Last name: Displays the contact's last name	x
ticket/ownedBy/middleName	string	Request - Owner - Middle Name: Displays the contact's middle name.	x
ticket/ownedBy/fullName	string	Request - Owner - Full name: Displays full name of user (first, middle, last - according to settings)	x
ticket/ownedBy/contactId	int	Request - Owner - Company ID: Database ID of the company the user belongs to
ticket/ownedBy/personId	int	Request - Owner - Contact ID: Database ID of the contact row
ticket/ownedBy/mrMrs	string	Request - Owner - Mr/Ms: Displays whether the contact is addressed as Mr or Ms	x
ticket/ownedBy/title	string	Request - Owner - Title: Displays whether the contact is addressed as Mr or Ms	x
ticket/ownedBy/associateDbId	associate	Request - Owner - ID	x
ticket/ownedBy/contactName	string	Request - Owner - Owning company: Name of the company the user belongs to	x
ticket/ownedBy/contactDepartment	string	Request - Owner - Owning department: Name of the department at the company the user belongs to	x
ticket/ownedBy/usergroup	userGroup	Request - Owner - Primary group: The user's primary user group	x
ticket/ownedBy/contactFullName	string	Request - Owner - Owner: Name and department of the company the user belongs to	x
ticket/ownedBy/contactCategory	listAny	Request - Owner - Category: Category	x
ticket/ownedBy/role	listAny	Request - Owner - Role: Role	x
ticket/ownedBy/assocName	associate	Request - Owner - User ID: User ID	x
ticket/ownedBy/assocTooltip	string	Request - Owner - Description: Description
ticket/ownedBy/assocType	listAny	Request - Owner - Type: Type of user: associate, external user, system user, anonymous account	x
ticket/ownedBy/ejUserId	int	Request - Owner - Service user ID: The database ID of a Service user
ticket/ownedBy/simultaneousEjUser	bool	Request - Owner - Simultaneous Service user: If this flag is set, then the user will only have access if the maximum number of simultaneous users is not exceeded
ticket/ownedBy/ejDisplayName	string	Request - Owner - Nick name: User's nick name in Service	x
ticket/ownedBy/ejStatus	int	Request - Owner - Service status: Status for Service user: Normal; Unavailable / holiday; Deleted; Read-only
ticket/ownedBy/credentialType	None	Request - Owner - Auth. type: What type of credentials to use when this user logs in	x
ticket/ownedBy/credentialDisplayValue	None	Request - Owner - Auth. value: Credential value (public, visible part) to be used when this user logs in	x
ticket/ownedBy/isActive	bool	Request - Owner - Active: Is this user active, and should be able to log in?	x
ticket/ownedBy/isActiveText	bool	Request - Owner - Active status: Is this user active, and should be able to log in?	x
ticket/ownedBy/portraitThumbnail	None	Request - Owner - Person image: Person image
ticket/ownedBy/otherGroups	userGroup	Request - Owner - Other groups: Other groups
ticket/ownedBy/userName	string	Request - Owner - User name: User name	x
ticket/ownedBy/personEmail	string	Request - Owner - E-mail	x
ticket/person/personId	int	Request - DB ID: Displays the database ID of a contact	x
ticket/person/firstName	string	Request - First name: Displays the contact's first name	x
ticket/person/lastName	string	Request - Last name: Displays the contact's last name	x
ticket/person/middleName	string	Request - Middle name: Displays the contact's middle name.	x
ticket/person/fullName	stringorPK	Request - Contact: Displays the contact to which an item is linked	x
ticket/person/contactId	int	Request - Company ID: Database ID of company	x
ticket/person/hasInfoText	bool	Request - Has note: Displays an icon indicating if there is additional information available about the contact	x
ticket/person/hasInterests	bool	Request - Has interests: Displays an Icon indicating if the contact has active interests	x
ticket/person/personHasInterests	bool	Request - Has interests: Displays an Icon indicating if the contact has active interests	x
ticket/person/mrMrs	string	Request - Mr/Ms: Displays whether the contact is addressed as Mr or Ms	x
ticket/person/position	listAny	Request - Position	x
ticket/person/personNumber	string	Request - Number: Displays the contact's number	x
ticket/person/title	string	Request - Title: Displays the contact's job title	x
ticket/person/personCountry	listAny	Request - Country: Country	x
ticket/person/personCountryId	int	Request - Country ID: Country ID	x
ticket/person/personNoMail	bool	Request - No Mailings: Displays the contact's No Mailings checkbox	x
ticket/person/rank	int	Request - Rank: Displays a contact's current rank	x
ticket/person/birthdate	None	Request - Birthdate: Displays the contact's date of birth
ticket/person/associateType	None	Request - User type: Displays an icon indicating if a contact is an associate or external contact with log-in rights and currently online. This information is updated only once while the archive is loading.
ticket/person/useAsMailingAddress	bool	Request - Use as postal address: Use as postal address	x
ticket/person/personSource	listAny	Request - Source: Source (Contact)	x
ticket/person/retired	bool	Request - Former employee: Indicates whether the contact has retired/left the company	x
ticket/person/birthYear	int	Request - Birth year: Displays contact's birth year	x
ticket/person/birthMonth	int	Request - Birth month: Displays contact's birth month	x
ticket/person/birthDay	int	Request - Birth day: Displays contact's birth day (day of month)	x
ticket/person/kanaFirstName	string	Request - First name, kana: Contact's first name, in kana alphabet	x
ticket/person/kanaLastName	string	Request - Last name, kana: Contact's last name, in kana alphabet	x
ticket/person/personUpdatedBy	associate	Request - Updated by: The user who last updated the data	x
ticket/person/personUpdatedByFullName	associate	Request - Updated by - Full name: The user who last updated the data	x
ticket/person/personUpdatedDate	date	Request - Updated: The date/time the data was last updated in UTC.	x
ticket/person/personRegisteredBy	associate	Request - Registered by: The user who registered the data	x
ticket/person/personRegisteredByFullName	associate	Request - Registered by - Full name: The user who registered the data	x
ticket/person/personRegisteredDate	date	Request - Registered date: The date/time the data was registered in UTC.	x
ticket/person/portraitThumbnail	None	Request - Person image: Person image
ticket/person/personActiveErpLinks	bool	Request - ERP connected: Is there an active ERP Sync?	x
ticket/person/ticketPriority	listAny	Request - Service priority: Default service priority for this contact	x
ticket/person/supportLanguage	listAny	Request - Preferred language: Preferred language used for reply templates and more	x
ticket/person/supportAssociate	associate	Request - Our service contact: Default service contact for this contact	x
ticket/person/supportAssociateFullName	associate	Request - Our service contact - Full name: Default service contact for this contact	x
ticket/person/personAssociateId	associate	Request - Our contact: Displays our contact	x
ticket/person/personAssociateFullName	associate	Request - Our contact - Full name: Displays our contact	x
ticket/person/personCategory	listAny	Request - Category	x
ticket/person/personBusiness	listAny	Request - Business	x
ticket/person/personDeletedDate	datetime	Request - Deleted date: Deleted date
ticket/person/hasCompany	bool	Request - Has company: The contact is associated with a company	x
ticket/person/isProjectMember	bool	Request - Is project member: This person is a project member	x
ticket/person/isStakeholder	bool	Request - Is stakeholder: This person is a sale stakeholder	x
ticket/person/phone/formattedNumber	string	Request - Phone: Displays phone number
ticket/person/personDirectPhone/formattedNumber	string	Request - Direct - Phone: Displays phone number
ticket/person/personDirectPhone/description	string	Request - Direct - Description: Phone number description	x
ticket/person/personMobilePhone/formattedNumber	string	Request - Mobile - Phone: Displays phone number
ticket/person/personMobilePhone/description	string	Request - Mobile - Description: Phone number description	x
ticket/person/personPrivate/formattedNumber	string	Request - Private - Phone: Displays phone number
ticket/person/personPrivate/description	string	Request - Private - Description: Phone number description	x
ticket/person/personPager/formattedNumber	string	Request - Other - Phone: Displays phone number
ticket/person/personPager/description	string	Request - Other - Description: Phone number description	x
ticket/person/personDirectFax/formattedNumber	string	Request - Fax - Phone: Displays phone number
ticket/person/personDirectFax/description	string	Request - Fax - Description: Phone number description	x
ticket/person/searchPhone/formattedNumber	string	Request - Phone: Displays phone number
ticket/person/searchPhone/description	string	Request - Description: Phone number description	x
ticket/person/personInfo/textId	int	Request - Text ID	x
ticket/person/personInfo/infoText	positiveString	Request - Information: Displays the text entered in the description field	x
ticket/person/email/emailProtocol	string	Request - Protocol: E-mail protocol, such as SMTP	x
ticket/person/email/emailAddress	string	Request - E-mail	x
ticket/person/email/emailDescription	string	Request - Description	x
ticket/person/email/emailId	int	Request - ID	x
ticket/person/email/emailLastSent	datetime	Request - Last sent: The date and time an e-mail was last sent to this address	x
ticket/person/email/emailBounceCount	int	Request - Bounce count: Bounce count for this e-mail address	x
ticket/person/email/emailLastBounce	datetime	Request - Last bounce: Date and time for last bounce to this e-mail address	x
ticket/person/email/emailHasBounced	bool	Request - Has bounced: This checkbox is active if delivery to this e-mail address has failed.	x
ticket/person/personUrl/URLAddress	string	Request - URL	x
ticket/person/personUrl/URLDescription	string	Request - Description	x
ticket/person/personAddress/addressId	int	Request - Contact address - Address ID: Database ID for the address record	x
ticket/person/personAddress/line1	string	Request - Contact address - Address 1: First line of the address	x
ticket/person/personAddress/line2	string	Request - Contact address - Address 2: Second line of the address	x
ticket/person/personAddress/line3	string	Request - Contact address - Address 3: Third line of the address	x
ticket/person/personAddress/county	string	Request - Contact address - County: This criterion corresponds to the County field on the Company card. It will only be visible if required by a country's address format.	x
ticket/person/personAddress/city	string	Request - Contact address - City: This criterion corresponds to the City field on the Company card.	x
ticket/person/personAddress/zip	string	Request - Contact address - Postcode: This criterion corresponds to the Zip Code field on the Company card.	x
ticket/person/personAddress/state	string	Request - Contact address - State: This criterion corresponds to the State field on the Company card. \It will only be visible if required by a country's address format.	x
ticket/person/personAddress/wgs84latitude	decimal	Request - Contact address - Latitude: Latitude	x
ticket/person/personAddress/wgs84longitude	decimal	Request - Contact address - Longitude: Longitude	x
ticket/person/personAddress/formattedAddress	None	Request - Contact address - {formattedAddress}: {formattedAddress}
ticket/person/personAddress/formattedMultiLineAddress	None	Request - Contact address - {formattedAddress}: {formattedAddress}
ticket/person/restrictionAddress/addressId	int	Request - Search address - Address ID: Database ID for the address record	x
ticket/person/restrictionAddress/line1	string	Request - Search address - Address 1: First line of the address	x
ticket/person/restrictionAddress/line2	string	Request - Search address - Address 2: Second line of the address	x
ticket/person/restrictionAddress/line3	string	Request - Search address - Address 3: Third line of the address	x
ticket/person/restrictionAddress/county	string	Request - Search address - County: This criterion corresponds to the County field on the Company card. It will only be visible if required by a country's address format.	x
ticket/person/restrictionAddress/city	string	Request - Search address - City: This criterion corresponds to the City field on the Company card.	x
ticket/person/restrictionAddress/zip	string	Request - Search address - Postcode: This criterion corresponds to the Zip Code field on the Company card.	x
ticket/person/restrictionAddress/state	string	Request - Search address - State: This criterion corresponds to the State field on the Company card. \It will only be visible if required by a country's address format.	x
ticket/person/restrictionAddress/wgs84latitude	decimal	Request - Search address - Latitude: Latitude	x
ticket/person/restrictionAddress/wgs84longitude	decimal	Request - Search address - Longitude: Longitude	x
ticket/person/restrictionAddress/formattedAddress	None	Request - Search address - {formattedAddress}: {formattedAddress}
ticket/person/restrictionAddress/formattedMultiLineAddress	None	Request - Search address - {formattedAddress}: {formattedAddress}
ticket/person/personInterestIds	listInterest	Request - Contact interest: This criterion corresponds to a contact's interests. It is available via the Contact dialog's Interests tab.
ticket/person/personUdef/SuperOffice:1	string	Request - contactshorttext: tooltipshorttext	x
ticket/person/personUdef/SuperOffice:2	string	Request - contactlongtext: tooltiplongtext	x
ticket/person/personUdef/SuperOffice:3	int	Request - contactnumber	x
ticket/person/personUdef/SuperOffice:4	date	Request - contactdate	x
ticket/person/personUdef/SuperOffice:5	unlimitedDate	Request - contactunlimiteddate: tooltipunlimiteddate	x
ticket/person/personUdef/SuperOffice:6	bool	Request - contactcheckbox	x
ticket/person/personUdef/SuperOffice:7	listAny	Request - contactdropdownlistbox	x
ticket/person/personUdef/SuperOffice:8	decimal	Request - contactdecimal	x
ticket/person/personUdef/SuperOffice:9	string	Request - page1saleonly	x
ticket/person/personUdef/SuperOffice:10	string	Request - page1marketingonly	x
ticket/person/personUdef/SuperOffice:11	string	Request - page1adminonly	x
ticket/person/personExtra/x_person_integer	int	Request - Extra Integer: Custom person integer	x
ticket/person/personExtra/x_person_hidden_integer	int	Request - Extra hidden integer: Custom integer field that is hidden	x
ticket/person/personExtra/x_person_float	decimal	Request - Extra float: Custom float field	x
ticket/person/personExtra/x_person_longtext	string	Request - Extra Long Text: Custom long text field on person, keep HTML tags. Simple input, not text area. Default value = 'Hello there'	x
ticket/person/personExtra/x_person_date	date	Request - Extra date: Custom date field on person. Default value = 28.03.2019	x
ticket/person/personExtra/x_person_datetime	datetime	Request - Extra DateTime: Custom person date and time field. No default	x
ticket/person/personExtra/x_person_time	None	Request - Extra time: Custom time field on person. Current time as default	x
ticket/person/personExtra/x_person_boolean	bool	Request - Extra Boolean: Custom boolean field on person. Default checked	x
ticket/person/personExtra/x_person_timespan	timeSpan	Request - Extra timespan: Custom timespan on person. Minutes only in 15 units	x
ticket/person/personExtra/x_person_shorttext	string	Request - Extra short text: Custom short text on person. With index. Do not keep HTML tags	x
ticket/person/personExtra/x_person_shorttext_list	listAny	Request - Extra short dropdown: Custom Short text dropdown field on person: black, white, transparent	x
ticket/person/personExtra/x_person_user_relation	associate	Request - Extra user relation: Custom person-user relation field	x
ticket/person/personExtra/x_person_category_relation	listAny	Request - Extra category relation: Custom person-category relation	x
ticket/person/personExtra/x_person_priority_relation	listAny	Request - Extra priority relation: Custom person-priority relation	x
ticket/person/personExtra/x_person_request_relation	stringorPK	Request - Extra request relation: Request relation on contact	x
ticket/person/personExtra/x_person_appointment_relation	stringorPK	Request - Extra appointment relation: Appointment relation on person	x
ticket/person/personExtra/x_person_contact_relation	stringorPK	Request - Extra company relation: Company relation on contact	x
ticket/person/personExtra/y_rental/id	int	Request - Rental - id: Displays the row's primary key (y_rental)	x
ticket/person/personExtra/y_rental/x_start	date	Request - Rental - Start rental	x
ticket/person/personExtra/y_rental/x_end	date	Request - Rental - End	x
ticket/person/personExtra/y_rental/x_amount	int	Request - Rental - Amount: Number to rent. Default = 1	x
ticket/person/personExtra/y_rental/x_contact	stringorPK	Request - Rental - Renter: Company that rents equipment	x
ticket/person/personExtra/y_rental/y_equipment/x_name	string	Request - Rental - Equipment - Name: Equpment name custom field. Cannot be null., show in table	x
ticket/person/personAssociate/firstName	string	Request - First name: Displays the contact's first name	x
ticket/person/personAssociate/lastName	string	Request - Last name: Displays the contact's last name	x
ticket/person/personAssociate/middleName	string	Request - Middle Name: Displays the contact's middle name.	x
ticket/person/personAssociate/fullName	string	Request - Full name: Displays full name of user (first, middle, last - according to settings)	x
ticket/person/personAssociate/contactId	int	Request - Company ID: Database ID of the company the user belongs to
ticket/person/personAssociate/personId	int	Request - Contact ID: Database ID of the contact row
ticket/person/personAssociate/mrMrs	string	Request - Mr/Ms: Displays whether the contact is addressed as Mr or Ms	x
ticket/person/personAssociate/title	string	Request - Title: Displays whether the contact is addressed as Mr or Ms	x
ticket/person/personAssociate/associateDbId	associate	Request - ID	x
ticket/person/personAssociate/contactName	string	Request - Owning company: Name of the company the user belongs to	x
ticket/person/personAssociate/contactDepartment	string	Request - Owning department: Name of the department at the company the user belongs to	x
ticket/person/personAssociate/usergroup	userGroup	Request - Primary group: The user's primary user group	x
ticket/person/personAssociate/contactFullName	string	Request - Owner: Name and department of the company the user belongs to	x
ticket/person/personAssociate/contactCategory	listAny	Request - Category: Category	x
ticket/person/personAssociate/role	listAny	Request - Role: Role	x
ticket/person/personAssociate/assocName	associate	Request - User ID: User ID	x
ticket/person/personAssociate/assocTooltip	string	Request - Description: Description
ticket/person/personAssociate/assocType	listAny	Request - Type: Type of user: associate, external user, system user, anonymous account	x
ticket/person/personAssociate/ejUserId	int	Request - Service user ID: The database ID of a Service user
ticket/person/personAssociate/simultaneousEjUser	bool	Request - Simultaneous Service user: If this flag is set, then the user will only have access if the maximum number of simultaneous users is not exceeded
ticket/person/personAssociate/ejDisplayName	string	Request - Nick name: User's nick name in Service	x
ticket/person/personAssociate/ejStatus	int	Request - Service status: Status for Service user: Normal; Unavailable / holiday; Deleted; Read-only
ticket/person/personAssociate/credentialType	None	Request - Auth. type: What type of credentials to use when this user logs in	x
ticket/person/personAssociate/credentialDisplayValue	None	Request - Auth. value: Credential value (public, visible part) to be used when this user logs in	x
ticket/person/personAssociate/isActive	bool	Request - Active: Is this user active, and should be able to log in?	x
ticket/person/personAssociate/isActiveText	bool	Request - Active status: Is this user active, and should be able to log in?	x
ticket/person/personAssociate/portraitThumbnail	None	Request - Person image: Person image
ticket/person/personAssociate/otherGroups	userGroup	Request - Other groups: Other groups
ticket/person/personAssociate/userName	string	Request - User name: User name	x
ticket/person/personAssociate/personEmail	string	Request - E-mail	x
ticket/person/correspondingAssociate/firstName	string	Request - First name: Displays the contact's first name	x
ticket/person/correspondingAssociate/lastName	string	Request - Last name: Displays the contact's last name	x
ticket/person/correspondingAssociate/middleName	string	Request - Middle Name: Displays the contact's middle name.	x
ticket/person/correspondingAssociate/fullName	string	Request - Full name: Displays full name of user (first, middle, last - according to settings)	x
ticket/person/correspondingAssociate/contactId	int	Request - Company ID: Database ID of the company the user belongs to
ticket/person/correspondingAssociate/personId	int	Request - Contact ID: Database ID of the contact row
ticket/person/correspondingAssociate/mrMrs	string	Request - Mr/Ms: Displays whether the contact is addressed as Mr or Ms	x
ticket/person/correspondingAssociate/title	string	Request - Title: Displays whether the contact is addressed as Mr or Ms	x
ticket/person/correspondingAssociate/associateDbId	associate	Request - ID	x
ticket/person/correspondingAssociate/contactName	string	Request - Owning company: Name of the company the user belongs to	x
ticket/person/correspondingAssociate/contactDepartment	string	Request - Owning department: Name of the department at the company the user belongs to	x
ticket/person/correspondingAssociate/usergroup	userGroup	Request - Primary group: The user's primary user group	x
ticket/person/correspondingAssociate/contactFullName	string	Request - Owner: Name and department of the company the user belongs to	x
ticket/person/correspondingAssociate/contactCategory	listAny	Request - Category: Category	x
ticket/person/correspondingAssociate/role	listAny	Request - Role: Role	x
ticket/person/correspondingAssociate/assocName	associate	Request - User ID: User ID	x
ticket/person/correspondingAssociate/assocTooltip	string	Request - Description: Description
ticket/person/correspondingAssociate/assocType	listAny	Request - Type: Type of user: associate, external user, system user, anonymous account	x
ticket/person/correspondingAssociate/ejUserId	int	Request - Service user ID: The database ID of a Service user
ticket/person/correspondingAssociate/simultaneousEjUser	bool	Request - Simultaneous Service user: If this flag is set, then the user will only have access if the maximum number of simultaneous users is not exceeded
ticket/person/correspondingAssociate/ejDisplayName	string	Request - Nick name: User's nick name in Service	x
ticket/person/correspondingAssociate/ejStatus	int	Request - Service status: Status for Service user: Normal; Unavailable / holiday; Deleted; Read-only
ticket/person/correspondingAssociate/credentialType	None	Request - Auth. type: What type of credentials to use when this user logs in	x
ticket/person/correspondingAssociate/credentialDisplayValue	None	Request - Auth. value: Credential value (public, visible part) to be used when this user logs in	x
ticket/person/correspondingAssociate/isActive	bool	Request - Active: Is this user active, and should be able to log in?	x
ticket/person/correspondingAssociate/isActiveText	bool	Request - Active status: Is this user active, and should be able to log in?	x
ticket/person/correspondingAssociate/portraitThumbnail	None	Request - Person image: Person image
ticket/person/correspondingAssociate/otherGroups	userGroup	Request - Other groups: Other groups
ticket/person/correspondingAssociate/userName	string	Request - User name: User name	x
ticket/person/correspondingAssociate/personEmail	string	Request - E-mail	x
ticket/person/isMailingRecipient	bool	Request - Is mailing recipient: isMailingRecipient	x
ticket/person/hasStoreConsent	bool	Request - Consent - Sales and service: The purpose to store data about this contact is to sell to and/or provide services to this contact. This purpose is usually used when storing contacts who are defined as potential or existing customers.
ticket/person/withdrawnStoreConsent	bool	Request - Consent is withdrawn - Sales and service: The purpose to store data about this contact is to sell to and/or provide services to this contact. This purpose is usually used when storing contacts who are defined as potential or existing customers.
ticket/person/hasEmarketingConsent	bool	Request - Consent - E-marketing: The purpose is to gain the explicit consent to communicate electronically (bulk e-mail) on topics related to our products and services. This might include newsletters, invitations and product-related content. The subscription system is used to refine the individual marketing choices this contact makes.
ticket/person/withdrawnEmarketingConsent	bool	Request - Consent is withdrawn - E-marketing: The purpose is to gain the explicit consent to communicate electronically (bulk e-mail) on topics related to our products and services. This might include newsletters, invitations and product-related content. The subscription system is used to refine the individual marketing choices this contact makes.
ticket/person/subscription	listAny	Request - Subscription: Subscription for marketing	x
ticket/person/legalBaseStore	listAny	Request - Legal basis - Sales and service: The purpose to store data about this contact is to sell to and/or provide services to this contact. This purpose is usually used when storing contacts who are defined as potential or existing customers.	x
ticket/person/legalBaseEmarketing	listAny	Request - Legal basis - E-marketing: The purpose is to gain the explicit consent to communicate electronically (bulk e-mail) on topics related to our products and services. This might include newsletters, invitations and product-related content. The subscription system is used to refine the individual marketing choices this contact makes.	x
ticket/person/consentSourceStore	listAny	Request - Source - Sales and service: The purpose to store data about this contact is to sell to and/or provide services to this contact. This purpose is usually used when storing contacts who are defined as potential or existing customers.	x
ticket/person/consentSourceEmarketing	listAny	Request - Source - E-marketing: The purpose is to gain the explicit consent to communicate electronically (bulk e-mail) on topics related to our products and services. This might include newsletters, invitations and product-related content. The subscription system is used to refine the individual marketing choices this contact makes.	x
ticket/contact/contactId	int	Request - Company ID: Database ID of company	x
ticket/contact/name	stringorPK	Request - Company name	x
ticket/contact/department	string	Request - Department	x
ticket/contact/nameDepartment	None	Request - Company: Displays the company an activity is linked to	x
ticket/contact/hasInfoText	bool	Request - Has note: Displays an icon indicating if there is additional information available about the contact	x
ticket/contact/hasInterests	bool	Request - Has interests: Displays an Icon indicating if the contact has active interests	x
ticket/contact/associateId	associate	Request - Our contact: Displays our contact	x
ticket/contact/category	listAny	Request - Category	x
ticket/contact/business	listAny	Request - Business	x
ticket/contact/country	listAny	Request - Country: This criterion corresponds to the Country field on the Company card.	x
ticket/contact/countryId	int	Request - Country ID: Country ID	x
ticket/contact/number	string	Request - Number	x
ticket/contact/code	string	Request - Code	x
ticket/contact/orgnr	string	Request - VAT No.	x
ticket/contact/stop	bool	Request - Stop	x
ticket/contact/contactNoMail	bool	Request - No mailings (company)	x
ticket/contact/updatedBy	associate	Request - Updated by: The user who last updated the data	x
ticket/contact/updatedByFullName	associate	Request - Updated by - Full name: The user who last updated the data	x
ticket/contact/updatedDate	date	Request - Updated: The date/time the data was last updated in UTC.	x
ticket/contact/registeredBy	associate	Request - Registered by: The user who registered the data	x
ticket/contact/registeredByFullName	associate	Request - Registered by - Full name: The user who registered the data	x
ticket/contact/registeredDate	date	Request - Registered date: The date/time the data was registered in UTC.	x
ticket/contact/contactSource	listAny	Request - Source: Source (Company)	x
ticket/contact/contactDeleted	bool	Request - Deleted: Deleted	x
ticket/contact/phone/formattedNumber	string	Request - Phone: Displays phone number
ticket/contact/activeErpLinks	bool	Request - ERP connected: Is there an active ERP Sync?	x
ticket/contact/deletedDate	datetime	Request - Deleted date: Deleted date
ticket/contact/mainContact	None	Request - Main contact: Main contact for this company	x
ticket/contact/contactPhone/formattedNumber	string	Request - Telephone - Phone: Displays phone number
ticket/contact/contactPhone/description	string	Request - Telephone - Description: Phone number description	x
ticket/contact/contactFax/formattedNumber	string	Request - Fax - Phone: Displays phone number
ticket/contact/contactFax/description	string	Request - Fax - Description: Phone number description	x
ticket/contact/searchPhone/formattedNumber	string	Request - Searchphone - Phone: Displays phone number
ticket/contact/searchPhone/description	string	Request - Searchphone - Description: Phone number description	x
ticket/contact/email/emailProtocol	string	Request - Protocol: E-mail protocol, such as SMTP	x
ticket/contact/email/emailAddress	string	Request - E-mail	x
ticket/contact/email/emailDescription	string	Request - Description	x
ticket/contact/email/emailId	int	Request - ID	x
ticket/contact/email/emailLastSent	datetime	Request - Last sent: The date and time an e-mail was last sent to this address	x
ticket/contact/email/emailBounceCount	int	Request - Bounce count: Bounce count for this e-mail address	x
ticket/contact/email/emailLastBounce	datetime	Request - Last bounce: Date and time for last bounce to this e-mail address	x
ticket/contact/email/emailHasBounced	bool	Request - Has bounced: This checkbox is active if delivery to this e-mail address has failed.	x
ticket/contact/postAddress/addressId	int	Request - Postal address - Address ID: Database ID for the address record	x
ticket/contact/postAddress/line1	string	Request - Postal address - Address 1: First line of the address	x
ticket/contact/postAddress/line2	string	Request - Postal address - Address 2: Second line of the address	x
ticket/contact/postAddress/line3	string	Request - Postal address - Address 3: Third line of the address	x
ticket/contact/postAddress/county	string	Request - Postal address - County: This criterion corresponds to the County field on the Company card. It will only be visible if required by a country's address format.	x
ticket/contact/postAddress/city	string	Request - Postal address - City: This criterion corresponds to the City field on the Company card.	x
ticket/contact/postAddress/zip	string	Request - Postal address - Postcode: This criterion corresponds to the Zip Code field on the Company card.	x
ticket/contact/postAddress/state	string	Request - Postal address - State: This criterion corresponds to the State field on the Company card. \It will only be visible if required by a country's address format.	x
ticket/contact/postAddress/wgs84latitude	decimal	Request - Postal address - Latitude: Latitude	x
ticket/contact/postAddress/wgs84longitude	decimal	Request - Postal address - Longitude: Longitude	x
ticket/contact/postAddress/formattedAddress	None	Request - Postal address - {formattedAddress}: {formattedAddress}
ticket/contact/postAddress/formattedMultiLineAddress	None	Request - Postal address - {formattedAddress}: {formattedAddress}
ticket/contact/streetAddress/addressId	int	Request - Street address - Address ID: Database ID for the address record	x
ticket/contact/streetAddress/line1	string	Request - Street address - Address 1: First line of the address	x
ticket/contact/streetAddress/line2	string	Request - Street address - Address 2: Second line of the address	x
ticket/contact/streetAddress/line3	string	Request - Street address - Address 3: Third line of the address	x
ticket/contact/streetAddress/county	string	Request - Street address - County: This criterion corresponds to the County field on the Company card. It will only be visible if required by a country's address format.	x
ticket/contact/streetAddress/city	string	Request - Street address - City: This criterion corresponds to the City field on the Company card.	x
ticket/contact/streetAddress/zip	string	Request - Street address - Postcode: This criterion corresponds to the Zip Code field on the Company card.	x
ticket/contact/streetAddress/state	string	Request - Street address - State: This criterion corresponds to the State field on the Company card. \It will only be visible if required by a country's address format.	x
ticket/contact/streetAddress/wgs84latitude	decimal	Request - Street address - Latitude: Latitude	x
ticket/contact/streetAddress/wgs84longitude	decimal	Request - Street address - Longitude: Longitude	x
ticket/contact/streetAddress/formattedAddress	None	Request - Street address - {formattedAddress}: {formattedAddress}
ticket/contact/streetAddress/formattedMultiLineAddress	None	Request - Street address - {formattedAddress}: {formattedAddress}
ticket/contact/restrictionAddress/addressId	int	Request - Search address - Address ID: Database ID for the address record	x
ticket/contact/restrictionAddress/line1	string	Request - Search address - Address 1: First line of the address	x
ticket/contact/restrictionAddress/line2	string	Request - Search address - Address 2: Second line of the address	x
ticket/contact/restrictionAddress/line3	string	Request - Search address - Address 3: Third line of the address	x
ticket/contact/restrictionAddress/county	string	Request - Search address - County: This criterion corresponds to the County field on the Company card. It will only be visible if required by a country's address format.	x
ticket/contact/restrictionAddress/city	string	Request - Search address - City: This criterion corresponds to the City field on the Company card.	x
ticket/contact/restrictionAddress/zip	string	Request - Search address - Postcode: This criterion corresponds to the Zip Code field on the Company card.	x
ticket/contact/restrictionAddress/state	string	Request - Search address - State: This criterion corresponds to the State field on the Company card. \It will only be visible if required by a country's address format.	x
ticket/contact/restrictionAddress/wgs84latitude	decimal	Request - Search address - Latitude: Latitude	x
ticket/contact/restrictionAddress/wgs84longitude	decimal	Request - Search address - Longitude: Longitude	x
ticket/contact/restrictionAddress/formattedAddress	None	Request - Search address - {formattedAddress}: {formattedAddress}
ticket/contact/restrictionAddress/formattedMultiLineAddress	None	Request - Search address - {formattedAddress}: {formattedAddress}
ticket/contact/url/URLAddress	string	Request - URL	x
ticket/contact/url/URLDescription	string	Request - Description	x
ticket/contact/contactAssociate/firstName	string	Request - First name: Displays the contact's first name	x
ticket/contact/contactAssociate/lastName	string	Request - Last name: Displays the contact's last name	x
ticket/contact/contactAssociate/middleName	string	Request - Middle Name: Displays the contact's middle name.	x
ticket/contact/contactAssociate/fullName	string	Request - Full name: Displays full name of user (first, middle, last - according to settings)	x
ticket/contact/contactAssociate/contactId	int	Request - Company ID: Database ID of the company the user belongs to
ticket/contact/contactAssociate/personId	int	Request - Contact ID: Database ID of the contact row
ticket/contact/contactAssociate/mrMrs	string	Request - Mr/Ms: Displays whether the contact is addressed as Mr or Ms	x
ticket/contact/contactAssociate/title	string	Request - Title: Displays whether the contact is addressed as Mr or Ms	x
ticket/contact/contactAssociate/associateDbId	associate	Request - ID	x
ticket/contact/contactAssociate/contactName	string	Request - Owning company: Name of the company the user belongs to	x
ticket/contact/contactAssociate/contactDepartment	string	Request - Owning department: Name of the department at the company the user belongs to	x
ticket/contact/contactAssociate/usergroup	userGroup	Request - Primary group: The user's primary user group	x
ticket/contact/contactAssociate/contactFullName	string	Request - Owner: Name and department of the company the user belongs to	x
ticket/contact/contactAssociate/contactCategory	listAny	Request - Category: Category	x
ticket/contact/contactAssociate/role	listAny	Request - Role: Role	x
ticket/contact/contactAssociate/assocName	associate	Request - User ID: User ID	x
ticket/contact/contactAssociate/assocTooltip	string	Request - Description: Description
ticket/contact/contactAssociate/assocType	listAny	Request - Type: Type of user: associate, external user, system user, anonymous account	x
ticket/contact/contactAssociate/ejUserId	int	Request - Service user ID: The database ID of a Service user
ticket/contact/contactAssociate/simultaneousEjUser	bool	Request - Simultaneous Service user: If this flag is set, then the user will only have access if the maximum number of simultaneous users is not exceeded
ticket/contact/contactAssociate/ejDisplayName	string	Request - Nick name: User's nick name in Service	x
ticket/contact/contactAssociate/ejStatus	int	Request - Service status: Status for Service user: Normal; Unavailable / holiday; Deleted; Read-only
ticket/contact/contactAssociate/credentialType	None	Request - Auth. type: What type of credentials to use when this user logs in	x
ticket/contact/contactAssociate/credentialDisplayValue	None	Request - Auth. value: Credential value (public, visible part) to be used when this user logs in	x
ticket/contact/contactAssociate/isActive	bool	Request - Active: Is this user active, and should be able to log in?	x
ticket/contact/contactAssociate/isActiveText	bool	Request - Active status: Is this user active, and should be able to log in?	x
ticket/contact/contactAssociate/portraitThumbnail	None	Request - Person image: Person image
ticket/contact/contactAssociate/otherGroups	userGroup	Request - Other groups: Other groups
ticket/contact/contactAssociate/userName	string	Request - User name: User name	x
ticket/contact/contactAssociate/personEmail	string	Request - E-mail	x
ticket/contact/contactInterestIds	listInterest	Request - Company Interest: This criterion corresponds to the Interests tab on the Company card.
ticket/contact/contactUdef/SuperOffice:1	string	Request - companyshorttext: tooltipshorttext	x
ticket/contact/contactUdef/SuperOffice:2	string	Request - companylongtext: tooltiplongtext	x
ticket/contact/contactUdef/SuperOffice:3	int	Request - companynumber	x
ticket/contact/contactUdef/SuperOffice:4	date	Request - companydate	x
ticket/contact/contactUdef/SuperOffice:5	unlimitedDate	Request - companyunlimiteddate: tooltipunlimiteddate	x
ticket/contact/contactUdef/SuperOffice:6	bool	Request - companycheckbox	x
ticket/contact/contactUdef/SuperOffice:7	listAny	Request - companydropdownlistbox	x
ticket/contact/contactUdef/SuperOffice:8	decimal	Request - companydecimal	x
ticket/contact/contactUdef/SuperOffice:9	string	Request - page1saleonly	x
ticket/contact/contactUdef/SuperOffice:10	string	Request - page1marketingonly	x
ticket/contact/contactUdef/SuperOffice:11	string	Request - page1adminonly	x
ticket/contact/contactUdef/SuperOffice:12	listAny	Request - Udlist one: Static tooltip for udlist one	x
ticket/contact/contactUdef/SuperOffice:13	listAny	Request - Udlist two: Static tooltip for udlist two	x
ticket/contact/contactExtra/x_contact_integer	int	Request - Extra Integer: Custom integer field	x
ticket/contact/contactExtra/x_contact_hidden_integer	int	Request - Extra hidden integer: Custom integer field - hidden	x
ticket/contact/contactExtra/x_contact_default_integer	int	Request - Extra Default Integer: Custom integer field with default value 123.	x
ticket/contact/contactExtra/x_contact_float	decimal	Request - Extra Float: Custom float field with 3 decimals	x
ticket/contact/contactExtra/x_contact_longtext	string	Request - Extra LongText: Custom long text field. DO not keep HTML. 3 Line text area editor	x
ticket/contact/contactExtra/x_contact_dropdown	listAny	Request - Extra Long Dropdown: Custom long text field with dropdown: Volvo, Saab, etc.	x
ticket/contact/contactExtra/x_contact_date	date	Request - Extra date: Custom date field. User current as default.	x
ticket/contact/contactExtra/x_contact_datetime	datetime	Request - Extra DateTime: Custom Date Time field. No default value. External	x
ticket/contact/contactExtra/x_contact_time	None	Request - Extra time: Custom time field.	x
ticket/contact/contactExtra/x_contact_boolean	bool	Request - Extra boolean: Custom boolean field.	x
ticket/contact/contactExtra/x_contact_timespan	timeSpan	Request - Extra timespan: Custom timespan field. Hours and minutes in 10 units	x
ticket/contact/contactExtra/x_contact_shorttext	string	Request - Extra short text: Custom short text field. Keep HTML tags.	x
ticket/contact/contactExtra/x_contact_short_dropdown	listAny	Request - Extra short dropdown: Custom short text with dropdown list. Red, Green or Blue or Purple. External.	x
ticket/contact/contactExtra/x_contact_contact_relation	stringorPK	Request - Extra Company: Custom company relation. Do not show one-to-many relations. Show function buttons	x
ticket/contact/contactExtra/x_contact_request_relation	stringorPK	Request - Extra Request relation: Request relation on company	x
ticket/contact/contactExtra/x_contact_contact	stringorPK	Request - Extra contact relation: Contact relation on company	x
ticket/contact/NumberOfActivities	int	Request - Number of activities
ticket/contact/NumberOfActivitiesInPeriod	int	Request - Number of activities in last 90 days
ticket/contact/NumberOfNotCompletedActivities	int	Request - Number of non-completed activities
ticket/contact/NumberOfNotCompletedActivitiesInPeriod	int	Request - Number of non-completed activities in last 90 days
ticket/contact/LastActivity	date	Request - Date of last activity
ticket/contact/LastCompletedActivity	date	Request - Date of last completed activity
ticket/contact/LastDoByActivity	date	Request - Date of last non-completed activity
ticket/contact/NumberOfSales	int	Request - Number of sales
ticket/contact/NumberOfSalesInPeriod	int	Request - Number of sales in last 90 days
ticket/contact/NumberOfNotCompletedSales	int	Request - Number of non-completed sales
ticket/contact/NumberOfNotCompletedSalesInPeriod	int	Request - Number of non-completed sales in last 90 days
ticket/contact/LastSale	date	Request - Date of last sale
ticket/contact/LastCompletedSale	date	Request - Date of last completed sale
ticket/contact/LastDoBySale	date	Request - Date of last non-completed sale
ticket/contact/NumberOfTickets	int	Request - Number of requests
ticket/contact/NumberOfTicketsInPeriod	int	Request - Number of requests in last 90 days
ticket/contact/NumberOfNotCompletedTickets	int	Request - Number of non-completed requests
ticket/contact/NumberOfNotCompletedTicketsInPeriod	int	Request - Number of non-completed requests in last 90 days
ticket/contact/LastTicket	date	Request - Date of last request
ticket/contact/LastCompletedTicket	date	Request - Date of last completed request
ticket/contact/LastDoByTicket	date	Request - Date of last non-completed request
ticket/contact/SaintStatus1	saintStatus	Request - Neglected customer: Denne kunden har det vært 0 salgsaktiviteter på i perioden.
ticket/contact/SaintStatus2	saintStatus	Request - C-company: Kundens navn starter med bokstaven C
ticket/contact/saintSaleStatus	listAny	Request - With status
ticket/contact/saintAmountClass	listAny	Request - Amount class
ticket/contact/saintActivityType	listAny	Request - SAINT type
ticket/contact/saintDirection	listAny	Request - Direction
ticket/contact/saintIntention	listAny	Request - Intention
ticket/contact/saintTicketStatus	listAny	Request - Status
ticket/contact/saintTicketCategory	listAny	Request - Category
ticket/extra/x_ticket_integer	int	Request - Extra integer: Custom ticket integer. Default 123. External. Show in properties	x
ticket/extra/x_ticket_float	decimal	Request - Extra float: Custom float on Request. 2 decimal places	x
ticket/extra/x_ticket_longtext	string	Request - Extra long text: Custom long text on Request. Keep HTML tags. 9 line text area. Show in props	x
ticket/extra/x_ticket_date	date	Request - Extra date: Custom date field on Request. No default value	x
ticket/extra/x_ticket_datetime	datetime	Request - Extra DateTime: Custom date+time on ticket. Default = 28.03.2019 2:24 pm. External. Show in properties. Display for new request	x
ticket/extra/x_ticket_time	None	Request - Extra time: Custom time field on Request. Default = 13min Display for new.	x
ticket/extra/x_ticket_boolean	bool	Request - Extra boolean: Custom boolean on Ticket.	x
ticket/extra/x_ticket_timespan	timeSpan	Request - Extra timespan: Custom timespan field on Request. Default = 1 hr 25 minutes. Show in props	x
ticket/extra/x_ticket_short_text	string	Request - Extra short text: Custom short text field on Request. Do not keep HTML tags. Display on new request	x
ticket/extra/x_ticket_shorttext_list	listAny	Request - Extra Dropdown: Custom short text with list for Request Pink, Orange, Yellow, Polkadot	x
ticket/extra/x_ticket_timestamp	datetime	Request - Extra timestamp: Custom date time field on ticket with default = current date + time. Field cannot change. Hide field	x
ticket/extra/x_ticket_project_relation	stringorPK	Request - Extra project: Custom project relation on Request	x
ticket/extra/x_ticket_faq	stringorPK	Request - Extra FAQ Relation	x
ticket/extra/x_ticket_category_relation	listAny	Request - Extra category relation: Category relation on request	x
ticket/extra/y_equipment/x_name	string	Request - Equipment - Name: Equpment name custom field. Cannot be null., show in table	x
ticket/sale/completed	bool	Request - Completed: Displays a checkbox showing if an appointment is completed	x
ticket/sale/icon	listAny	Request - Category: Displays the icon for an activity type	x
ticket/sale/date	date	Request - Date: Displays start date of a follow-up / sale date of a sale	x
ticket/sale/time	None	Request - Time: Time
ticket/sale/type	listAny	Request - Type: Displays the type of an activity	x
ticket/sale/recordType	string	Request - Record type: Shows the record type	x
ticket/sale/text	positiveString	Request - Text: Displays a descriptive text for the item	x
ticket/sale/associateId	associate	Request - ID: Displays the login ID of the associate who owns the activity.	x
ticket/sale/contactId	listAny	Request - Company ID: Database ID of company	x
ticket/sale/personId	listAny	Request - Contact ID: Database ID of the contact row	x
ticket/sale/projectId	listAny	Request - Project ID: Database ID of project record	x
ticket/sale/saleId	int	Request - Sale ID: The database ID of the sale record	x
ticket/sale/userGroup	userGroup	Request - User group: The user group that owns the record	x
ticket/sale/who	None	Request - Who: Contact and/or company
ticket/sale/updatedBy	associate	Request - Updated by: The user who last updated the data	x
ticket/sale/updatedByFullName	associate	Request - Updated by - Full name: The user who last updated the data	x
ticket/sale/updatedDate	date	Request - Updated: The date/time the data was last updated in UTC.	x
ticket/sale/registeredBy	associate	Request - Registered by: The user who registered the data	x
ticket/sale/registeredByFullName	associate	Request - Registered by - Full name: The user who registered the data	x
ticket/sale/registeredDate	date	Request - Registered date: The date/time the data was registered in UTC.	x
ticket/sale/currencyId	int	Request - Currency ID: The currency list item ID	x
ticket/sale/currency	listAny	Request - Currency: The currency of the sale	x
ticket/sale/credited	listAny	Request - Credited: The user to be credited with the sale	x
ticket/sale/lossReason	listAny	Request - Reason (lost): The reason for losing the sale	x
ticket/sale/source	listAny	Request - Source: The source (lead) of the sale	x
ticket/sale/competitor	listAny	Request - Competitor: The competitor who won the sale	x
ticket/sale/heading	stringorPK	Request - Sale: The name of the sale	x
ticket/sale/amount	decimal	Request - Amount: The gross sales total	x
ticket/sale/amountWeighted	decimal	Request - Weighted amount: Virtual field calculated from amount * probability percent.	x
ticket/sale/earning	decimal	Request - Profit: Gross profit (gross sales total - cost) for the sale	x
ticket/sale/earningPercent	decimal	Request - Profit as %: The profit as a percentage of the gross sales total	x
ticket/sale/probPercent	int	Request - Probability as %: Probability as %	x
ticket/sale/originalStage	listAny	Request - Stage: Displays the stage of the sale	x
ticket/sale/stage	listAny	Request - Stage: Displays the stage of the sale	x
ticket/sale/saleStatus	listAny	Request - Status: The status of the sale - open, lost or sold	x
ticket/sale/stageRank	None	Request - Stage rank: Rank of the sale stage in the stage list	x
ticket/sale/saleType	listAny	Request - Sale type: Sale type, from list	x
ticket/sale/nextDueDate	date	Request - Next activity: Date for next activity for a sale, updated live from the sale's activities	x
ticket/sale/reopenDate	date	Request - Reopen date: Displays the reopen date for the sale	x
ticket/sale/stalledComment	listAny	Request - Reason (stalled): The reason the sale has been stalled	x
ticket/sale/saleTypeCategory	listAny	Request - Sale type category: Sale type category	x
ticket/sale/soldReason	listAny	Request - Reason (sold): Reason (sold)	x
ticket/sale/saleNumber	string	Request - Number: Number	x
ticket/sale/hasStakeholders	bool	Request - Has stakeholders: Does this sale have stakeholders enabled	x
ticket/sale/hasQuote	bool	Request - Has quote?: Does the sale have a quote attached?	x
ticket/sale/hasGuide	bool	Request - Guided: Does this sale have a Sales Guide	x
ticket/sale/description	string	Request - Description: The long description field on Sale
ticket/sale/activeErpLinks	bool	Request - ERP connected: Is there an active ERP Sync?	x
ticket/sale/visibleFor	listAny	Request - Visible for
ticket/sale/sale/textId	int	Request - Text ID	x
ticket/sale/sale/description	positiveString	Request - Text: Displays the text entered in the description field	x
ticket/sale/salePublish/isPublished	bool	Request - Published: Displays an icon indicating if the project or sale has been published	x
ticket/sale/salePublish/publishedFrom	date	Request - From date: Start date for publishing. The record will not be visible prior to this date	x
ticket/sale/salePublish/publishedTo	date	Request - To date: End date for publishing. The record will not be visible after this date	x
ticket/sale/salePublish/publishedBy	None	Request - Published by: Published by
ticket/sale/associate/firstName	string	Request - First name: Displays the contact's first name	x
ticket/sale/associate/lastName	string	Request - Last name: Displays the contact's last name	x
ticket/sale/associate/middleName	string	Request - Middle Name: Displays the contact's middle name.	x
ticket/sale/associate/fullName	string	Request - Full name: Displays full name of user (first, middle, last - according to settings)	x
ticket/sale/associate/contactId	int	Request - Company ID: Database ID of the company the user belongs to
ticket/sale/associate/personId	int	Request - Contact ID: Database ID of the contact row
ticket/sale/associate/mrMrs	string	Request - Mr/Ms: Displays whether the contact is addressed as Mr or Ms	x
ticket/sale/associate/title	string	Request - Title: Displays whether the contact is addressed as Mr or Ms	x
ticket/sale/associate/associateDbId	associate	Request - ID	x
ticket/sale/associate/contactName	string	Request - Owning company: Name of the company the user belongs to	x
ticket/sale/associate/contactDepartment	string	Request - Owning department: Name of the department at the company the user belongs to	x
ticket/sale/associate/usergroup	userGroup	Request - Primary group: The user's primary user group	x
ticket/sale/associate/contactFullName	string	Request - Owner: Name and department of the company the user belongs to	x
ticket/sale/associate/contactCategory	listAny	Request - Category: Category	x
ticket/sale/associate/role	listAny	Request - Role: Role	x
ticket/sale/associate/assocName	associate	Request - User ID: User ID	x
ticket/sale/associate/assocTooltip	string	Request - Description: Description
ticket/sale/associate/assocType	listAny	Request - Type: Type of user: associate, external user, system user, anonymous account	x
ticket/sale/associate/ejUserId	int	Request - Service user ID: The database ID of a Service user
ticket/sale/associate/simultaneousEjUser	bool	Request - Simultaneous Service user: If this flag is set, then the user will only have access if the maximum number of simultaneous users is not exceeded
ticket/sale/associate/ejDisplayName	string	Request - Nick name: User's nick name in Service	x
ticket/sale/associate/ejStatus	int	Request - Service status: Status for Service user: Normal; Unavailable / holiday; Deleted; Read-only
ticket/sale/associate/credentialType	None	Request - Auth. type: What type of credentials to use when this user logs in	x
ticket/sale/associate/credentialDisplayValue	None	Request - Auth. value: Credential value (public, visible part) to be used when this user logs in	x
ticket/sale/associate/isActive	bool	Request - Active: Is this user active, and should be able to log in?	x
ticket/sale/associate/isActiveText	bool	Request - Active status: Is this user active, and should be able to log in?	x
ticket/sale/associate/portraitThumbnail	None	Request - Person image: Person image
ticket/sale/associate/otherGroups	userGroup	Request - Other groups: Other groups
ticket/sale/associate/userName	string	Request - User name: User name	x
ticket/sale/associate/personEmail	string	Request - E-mail	x
ticket/sale/saleUdef/SuperOffice:1	string	Request - saleshorttext	x
ticket/sale/saleUdef/SuperOffice:2	string	Request - salelongtext	x
ticket/sale/saleUdef/SuperOffice:3	int	Request - salenumber	x
ticket/sale/saleUdef/SuperOffice:4	date	Request - saledate	x
ticket/sale/saleUdef/SuperOffice:5	unlimitedDate	Request - saleunlimiteddate	x
ticket/sale/saleUdef/SuperOffice:6	bool	Request - salecheckbox	x
ticket/sale/saleUdef/SuperOffice:7	listAny	Request - saledropdownlistbox	x
ticket/sale/saleUdef/SuperOffice:8	decimal	Request - saledecimal	x
ticket/project/completed	bool	Request - Completed: Displays a check mark indicating if the project has been completed.	x
ticket/project/projectId	int	Request - DB ID: Displays the database ID for a project row	x
ticket/project/name	stringorPK	Request - Project name: Displays the Project's name	x
ticket/project/number	string	Request - Number: Displays the project's number	x
ticket/project/type	listAny	Request - Project type: Displays the project's type	x
ticket/project/status	listAny	Request - Status: Displays the project's status	x
ticket/project/statusRank	None	Request - Status rank: Rank of the project status in the status list	x
ticket/project/associateId	associate	Request - ID: Displays login ID of the associate who owns the project	x
ticket/project/hasInfoText	bool	Request - Info: Displays an icon indicating if the project has a description text. The text itself will be displayed in a tooltip.	x
ticket/project/icon	None	Request - Category: Displays the icon for an activity type	x
ticket/project/text	string	Request - Text: Displays a descriptive text for the item	x
ticket/project/description	string	Request - Description: Description	x
ticket/project/updatedBy	associate	Request - Updated by: The user who last updated the data	x
ticket/project/updatedByFullName	associate	Request - Updated by - Full name: The user who last updated the data	x
ticket/project/updatedDate	date	Request - Updated: The date/time the data was last updated in UTC.	x
ticket/project/registeredBy	associate	Request - Registered by: The user who registered the data	x
ticket/project/registeredByFullName	associate	Request - Registered by - Full name: The user who registered the data	x
ticket/project/registeredDate	date	Request - Registered date: The date/time the data was registered in UTC.	x
ticket/project/hasGuide	bool	Request - Guided: Does this sale have a Sales Guide	x
ticket/project/nextMilestone	date	Request - Next milestone: Date of next non-completed activity that is marked as a milestone	x
ticket/project/endDate	date	Request - End date: End date of project	x
ticket/project/imageThumbnail	None	Request - Thumbnail: Scaled-down image of project image
ticket/project/activeErpLinks	bool	Request - ERP connected: Is there an active ERP Sync?	x
ticket/project/projectPublish/isPublished	bool	Request - Published: Displays an icon indicating if the project or sale has been published	x
ticket/project/projectPublish/publishedFrom	date	Request - From date: Start date for publishing. The record will not be visible prior to this date	x
ticket/project/projectPublish/publishedTo	date	Request - To date: End date for publishing. The record will not be visible after this date	x
ticket/project/projectPublish/publishedBy	None	Request - Published by: Published by
ticket/project/projectEvent/isExternalEvent	bool	Request - Event: Is this an external event	x
ticket/project/projectEvent/eventDate	date	Request - Event date: Event date	x
ticket/project/projectEvent/hasSignOn	bool	Request - Sign On: Does this event have the Sign On function enabled	x
ticket/project/projectEvent/hasSignOff	bool	Request - Sign Off: Does this event have the Sign Off function enabled	x
ticket/project/projectUrl/URLAddress	string	Request - URL	x
ticket/project/projectUrl/URLDescription	string	Request - Description	x
ticket/project/projectAssociate/firstName	string	Request - First name: Displays the contact's first name	x
ticket/project/projectAssociate/lastName	string	Request - Last name: Displays the contact's last name	x
ticket/project/projectAssociate/middleName	string	Request - Middle Name: Displays the contact's middle name.	x
ticket/project/projectAssociate/fullName	string	Request - Full name: Displays full name of user (first, middle, last - according to settings)	x
ticket/project/projectAssociate/contactId	int	Request - Company ID: Database ID of the company the user belongs to
ticket/project/projectAssociate/personId	int	Request - Contact ID: Database ID of the contact row
ticket/project/projectAssociate/mrMrs	string	Request - Mr/Ms: Displays whether the contact is addressed as Mr or Ms	x
ticket/project/projectAssociate/title	string	Request - Title: Displays whether the contact is addressed as Mr or Ms	x
ticket/project/projectAssociate/associateDbId	associate	Request - ID	x
ticket/project/projectAssociate/contactName	string	Request - Owning company: Name of the company the user belongs to	x
ticket/project/projectAssociate/contactDepartment	string	Request - Owning department: Name of the department at the company the user belongs to	x
ticket/project/projectAssociate/usergroup	userGroup	Request - Primary group: The user's primary user group	x
ticket/project/projectAssociate/contactFullName	string	Request - Owner: Name and department of the company the user belongs to	x
ticket/project/projectAssociate/contactCategory	listAny	Request - Category: Category	x
ticket/project/projectAssociate/role	listAny	Request - Role: Role	x
ticket/project/projectAssociate/assocName	associate	Request - User ID: User ID	x
ticket/project/projectAssociate/assocTooltip	string	Request - Description: Description
ticket/project/projectAssociate/assocType	listAny	Request - Type: Type of user: associate, external user, system user, anonymous account	x
ticket/project/projectAssociate/ejUserId	int	Request - Service user ID: The database ID of a Service user
ticket/project/projectAssociate/simultaneousEjUser	bool	Request - Simultaneous Service user: If this flag is set, then the user will only have access if the maximum number of simultaneous users is not exceeded
ticket/project/projectAssociate/ejDisplayName	string	Request - Nick name: User's nick name in Service	x
ticket/project/projectAssociate/ejStatus	int	Request - Service status: Status for Service user: Normal; Unavailable / holiday; Deleted; Read-only
ticket/project/projectAssociate/credentialType	None	Request - Auth. type: What type of credentials to use when this user logs in	x
ticket/project/projectAssociate/credentialDisplayValue	None	Request - Auth. value: Credential value (public, visible part) to be used when this user logs in	x
ticket/project/projectAssociate/isActive	bool	Request - Active: Is this user active, and should be able to log in?	x
ticket/project/projectAssociate/isActiveText	bool	Request - Active status: Is this user active, and should be able to log in?	x
ticket/project/projectAssociate/portraitThumbnail	None	Request - Person image: Person image
ticket/project/projectAssociate/otherGroups	userGroup	Request - Other groups: Other groups
ticket/project/projectAssociate/userName	string	Request - User name: User name	x
ticket/project/projectAssociate/personEmail	string	Request - E-mail	x
ticket/project/projectUdef/SuperOffice:1	string	Request - projectshorttext	x
ticket/project/projectUdef/SuperOffice:2	string	Request - projectlongtext	x
ticket/project/projectUdef/SuperOffice:3	int	Request - projectnumber	x
ticket/project/projectUdef/SuperOffice:4	date	Request - projectdate	x
ticket/project/projectUdef/SuperOffice:5	unlimitedDate	Request - projectunlimiteddate	x
ticket/project/projectUdef/SuperOffice:6	bool	Request - projectcheckbox	x
ticket/project/projectUdef/SuperOffice:7	listAny	Request - projectdropdownlistbox	x
ticket/project/projectUdef/SuperOffice:8	decimal	Request - projectdecimal	x
ticket/project/projectUdef/SuperOffice:9	int	Request - page1saleandmarketing	x
ticket/project/projectUdef/SuperOffice:10	int	Request - page1saleandadmin	x
ticket/project/NumberOfActivities	int	Request - Number of activities
ticket/project/NumberOfActivitiesInPeriod	int	Request - Number of activities in last 90 days
ticket/project/NumberOfNotCompletedActivities	int	Request - Number of non-completed activities
ticket/project/NumberOfNotCompletedActivitiesInPeriod	int	Request - Number of non-completed activities in last 90 days
ticket/project/LastActivity	date	Request - Date of last activity
ticket/project/LastCompletedActivity	date	Request - Date of last completed activity
ticket/project/LastDoByActivity	date	Request - Date of last non-completed activity
ticket/project/NumberOfSales	int	Request - Number of sales
ticket/project/NumberOfSalesInPeriod	int	Request - Number of sales in last 90 days
ticket/project/NumberOfNotCompletedSales	int	Request - Number of non-completed sales
ticket/project/NumberOfNotCompletedSalesInPeriod	int	Request - Number of non-completed sales in last 90 days
ticket/project/LastSale	date	Request - Date of last sale
ticket/project/LastCompletedSale	date	Request - Date of last completed sale
ticket/project/LastDoBySale	date	Request - Date of last non-completed sale
ticket/project/SaintStatus3	saintStatus	Request - Not completed activites with intention sale: Number of not completed activities for intention sale > 0.
ticket/project/saintSaleStatus	listAny	Request - With status
ticket/project/saintAmountClass	listAny	Request - Amount class
ticket/project/saintActivityType	listAny	Request - SAINT type
ticket/project/saintDirection	listAny	Request - Direction
ticket/project/saintIntention	listAny	Request - Intention
ticket/project/saintTicketStatus	listAny	Request - Status
ticket/project/saintTicketCategory	listAny	Request - Category
ticket/project/project/textId	int	Request - Text ID	x
ticket/project/project/infoText	positiveString	Request - Information: Displays the text entered in the description field	x
person/personId	int	Contact - DB ID: Displays the database ID of a contact	x
person/firstName	string	Contact - First name: Displays the contact's first name	x
person/lastName	string	Contact - Last name: Displays the contact's last name	x
person/middleName	string	Contact - Middle name: Displays the contact's middle name.	x
person/fullName	stringorPK	Contact - Contact: Displays the contact to which an item is linked	x
person/contactId	int	Contact - Company ID: Database ID of company	x
person/hasInfoText	bool	Contact - Has note: Displays an icon indicating if there is additional information available about the contact	x
person/hasInterests	bool	Contact - Has interests: Displays an Icon indicating if the contact has active interests	x
person/personHasInterests	bool	Contact - Has interests: Displays an Icon indicating if the contact has active interests	x
person/mrMrs	string	Contact - Mr/Ms: Displays whether the contact is addressed as Mr or Ms	x
person/position	listAny	Contact - Position	x
person/personNumber	string	Contact - Number: Displays the contact's number	x
person/title	string	Contact - Title: Displays the contact's job title	x
person/personCountry	listAny	Contact - Country: Country	x
person/personCountryId	int	Contact - Country ID: Country ID	x
person/personNoMail	bool	Contact - No Mailings: Displays the contact's No Mailings checkbox	x
person/rank	int	Contact - Rank: Displays a contact's current rank	x
person/birthdate	None	Contact - Birthdate: Displays the contact's date of birth
person/associateType	None	Contact - User type: Displays an icon indicating if a contact is an associate or external contact with log-in rights and currently online. This information is updated only once while the archive is loading.
person/useAsMailingAddress	bool	Contact - Use as postal address: Use as postal address	x
person/personSource	listAny	Contact - Source: Source (Contact)	x
person/retired	bool	Contact - Former employee: Indicates whether the contact has retired/left the company	x
person/birthYear	int	Contact - Birth year: Displays contact's birth year	x
person/birthMonth	int	Contact - Birth month: Displays contact's birth month	x
person/birthDay	int	Contact - Birth day: Displays contact's birth day (day of month)	x
person/kanaFirstName	string	Contact - First name, kana: Contact's first name, in kana alphabet	x
person/kanaLastName	string	Contact - Last name, kana: Contact's last name, in kana alphabet	x
person/personUpdatedBy	associate	Contact - Updated by: The user who last updated the data	x
person/personUpdatedByFullName	associate	Contact - Updated by - Full name: The user who last updated the data	x
person/personUpdatedDate	date	Contact - Updated: The date/time the data was last updated in UTC.	x
person/personRegisteredBy	associate	Contact - Registered by: The user who registered the data	x
person/personRegisteredByFullName	associate	Contact - Registered by - Full name: The user who registered the data	x
person/personRegisteredDate	date	Contact - Registered date: The date/time the data was registered in UTC.	x
person/portraitThumbnail	None	Contact - Person image: Person image
person/personActiveErpLinks	bool	Contact - ERP connected: Is there an active ERP Sync?	x
person/ticketPriority	listAny	Contact - Service priority: Default service priority for this contact	x
person/supportLanguage	listAny	Contact - Preferred language: Preferred language used for reply templates and more	x
person/supportAssociate	associate	Contact - Our service contact: Default service contact for this contact	x
person/supportAssociateFullName	associate	Contact - Our service contact - Full name: Default service contact for this contact	x
person/personAssociateId	associate	Contact - Our contact: Displays our contact	x
person/personAssociateFullName	associate	Contact - Our contact - Full name: Displays our contact	x
person/personCategory	listAny	Contact - Category	x
person/personBusiness	listAny	Contact - Business	x
person/personDeletedDate	datetime	Contact - Deleted date: Deleted date
person/hasCompany	bool	Contact - Has company: The contact is associated with a company	x
person/isProjectMember	bool	Contact - Is project member: This person is a project member	x
person/isStakeholder	bool	Contact - Is stakeholder: This person is a sale stakeholder	x
ticketMessageExtra/x_message_integer	int	Extra integer: Custom integer on message. Hidden. Default 123	x
ticketMessageExtra/x_message_float	decimal	Extra float: Custom float on message. Hidden	x
ticketMessageExtra/x_message_longtext	string	Extra long text: Custom long text on Message. Hidden, do not keep HTML	x
ticketMessageExtra/x_message_date	date	Extra date: Custom date field on message. Hidden.	x
ticketMessageExtra/x_message_datetime	datetime	Extra DateTime: Custom datetime on message. Hidden. Use current as default	x
ticketMessageExtra/x_message_time	None	Extra Time: Custom time field on message. Hidden	x
ticketMessageExtra/x_message_boolean	bool	Extra Boolean: Custom boolean field on message. Hidden	x
ticketMessageExtra/x_message_timespan	timeSpan	Extra timespan: Custom timespan field on message. Hidden	x
ticketMessageExtra/x_message_short_text	string	Extra short text: Custom short text field. Hidden.	x
ticketMessageExtra/x_message_sale_relation	stringorPK	Extra sale relation: Custom sale relation field. Hidden	x

Sample

GET /api/v1/archive/TicketMessage?$select=ticket/createdBy/title,ticket/person/personDirectFax/formattedNumber,ticket/person/personInfo/infoText,ticket/contact/updatedByFullName,ticket/contact/contactFax/formattedNumber
Authorization: Basic dGplMDpUamUw
Accept: application/json; charset=utf-8
Accept-Language: sv