"ticket_freetextsearch" MDO List

• 2 minutes to read
 • 2 minutes to read

Provider for selecting a Ticket - with contact and person search. Does keyword matching and scoring across multiple string fields. Checks ticket heading, from, author as well as contact, person and project tables. Supports cross-table matching: "Guttorm Teacup" will find tickets from person "Guttorm" with title containing "Teacup".

User's own tickets, recently added + modified tickets, contacts modified or created by user as scored higher. Matches on word boundaries or at start of field are scored extra highly. Returns ticket items only: Id = ticket id. ExtraInfo = person_id, Type = "Ticket", IconHint = "Ticket" StyleHint = "deleted_item" or "ticketUnread"

Implemented by the TicketListFreetextSearchProvider class. The name of the MDO list is 'ticket_freetextsearch'.

Additional Attributes

Description Name Example Value
Indicates how to format item name nameformat includePersonAndCompany

Sample Request

GET /api/v1/MDOList/ticket_freetextsearch
Authorization: Basic dGplMDpUamUw
Accept: application/json; charset=utf-8
Accept-Language: *

Sample Code

var listProvider = SuperOffice.CRM.Lists.SoListProviderFactory.Create("ticket_freetextsearch", forceFlatList: true);
foreach (var item in listProvider.RootItems) {
    Console.WriteLine("{0} {1} {2} {3}", 
         item.Id, ResourceManager.ParseInlineResources(item.Name), item.StyleHint, item.ExtraInfo);
}

Sample Output

Id Name StyleHint ExtraInfo
1 SoapUI was here (Frode Freestad (statezerodatabase)) ticketUnread 15
2 ATD Process Improvement - invitasjon til å redigere (Arne Arnesen (Amadeus AS, AAvdeling)) deleted_item 19
3 Timeplan møter RnD 2016 - invitasjon til å redigere (Arne Arnesen (Amadeus AS, AAvdeling)) deleted_item 19
4 Hei (Arnt Arntsen (Amadeus AS, AAvdeling)) deleted_item 20
5 Hei (Arnt Arntsen (Amadeus AS, AAvdeling)) deleted_item 20
6 Mailing coming up (Arnt Arntsen (Amadeus AS, AAvdeling)) deleted_item 20
7 Stian Andre, a few Google+ posts you may like (Arnhild Arvestad (Arne'S Kebab, AAvdeling)) deleted_item 21
8 Email from my Outlook (Arnt Arntsen (Amadeus AS, AAvdeling)) deleted_item 20
9 The second email (Arnt Arntsen (Amadeus AS, AAvdeling)) deleted_item 20
10 Stian Andre, a few Google+ posts you may like (Arnhild Arvestad (Arne'S Kebab, AAvdeling)) deleted_item 21
13 Test FAQ relation ticketUnread -1
  • "ticket_freetextsearchheadings"
  • "ticket_freetextsearchheadingswithallitem"
  • "ticket_freetextsearchheadingswithallitemwithnoselection"
  • "ticket_freetextsearchheadingswithnoselection"
  • "ticket_freetextsearchwithallitem"
  • "ticket_freetextsearchwithallitemwithnoselection"
  • "ticket_freetextsearchwithnoselection"