Class CategoryGuessing

Implementation of AI functions for category guessing

Inheritance
object
CategoryGuessing
Inherited Members
Namespace: SuperOffice.CRM.AI
Assembly: SoDataBase.dll
Syntax
[SoInject("Database")]
public class CategoryGuessing

Constructors

CategoryGuessing()

Implementation of AI functions for category guessing

Declaration
public CategoryGuessing()

Methods

GetCategorizationRequestItem(int)

Get the data required by the Category Guesser

Declaration
public CategoryGuessing.CategorizationRequestItem GetCategorizationRequestItem(int ticketId)
Parameters
Type Name Description
int ticketId
Returns
Type Description
CategoryGuessing.CategorizationRequestItem

GetCategorizationTrainingItems(int, int, int)

The category guesser training API will be called with an array of CategorizationTrainingItem during the (background, Batch) execution of this call

Declaration
public List<CategoryGuessing.CategorizationTrainingItem> GetCategorizationTrainingItems(int selectionId, int maxItems, int maxTextLength)
Parameters
Type Name Description
int selectionId

Id of selection of tickets, to retrieve training data from
int maxItems

Maximum number of tickets to retrieve data from
int maxTextLength

Maximum length of PlainTextBody or any other large text, truncated to nearest word boundary
Returns
Type Description
List<CategoryGuessing.CategorizationTrainingItem>

Placeholder for result... should this be a BatchTaskId? maybe not useful?
Remarks

See class diagram in Modelling\Diagrams\Ticket_Message.cd for the database structure that's referred here

Extension Methods