Class DBC.ChatTopicFields

Fields for ChatTopic, This table contains chat topics.

Inheritance

object

DBC.ChatTopicFields

Inherited Members

object.ToString()

object.Equals(object)

object.Equals(object, object)

object.ReferenceEquals(object, object)

object.GetHashCode()

object.GetType()

object.MemberwiseClone()

Namespace: SuperOffice.CRM.Data

Assembly: SoDataBase.dll

Syntax

public static class DBC.ChatTopicFields

Fields

AlertRecipient

ChatTopic.AlertRecipient: The recipient(s) for the alert template

Declaration

public const string AlertRecipient = "alert_recipient"

Field Value

Type	Description
string

AlertTemplate

ChatTopic.AlertTemplate: The reply template to use for alerting

Declaration

public const string AlertTemplate = "alert_template"

Field Value

Type	Description
string

AlertTimeout

ChatTopic.AlertTimeout: The number of seconds for an unanswered session before we alert

Declaration

public const string AlertTimeout = "alert_timeout"

Field Value

Type	Description
string

BadgeHeader

ChatTopic.BadgeHeader: The badge header of the chat topic

Declaration

public const string BadgeHeader = "badge_header"

Field Value

Type	Description
string

BotEnabled

ChatTopic.BotEnabled: Enable chatbot on this topic. Run the trigger scripts on bot events.

Declaration

public const string BotEnabled = "bot_enabled"

Field Value

Type	Description
string

BotMessageReceivedScriptid

ChatTopic.BotMessageReceivedScriptid: Script id to run when new messages received from customer.

Declaration

public const string BotMessageReceivedScriptid = "bot_message_received_scriptid"

Field Value

Type	Description
string

BotName

ChatTopic.BotName: Chatbot name

Declaration

public const string BotName = "bot_name"

Field Value

Type	Description
string

BotRegisterScriptid

ChatTopic.BotRegisterScriptid: Script id to register/unregister chatbot. 0 if there is no bot

Declaration

public const string BotRegisterScriptid = "bot_register_scriptid"

Field Value

Type	Description
string

BotSessionChangedScriptid

ChatTopic.BotSessionChangedScriptid: Script id to run when session state changes.

Declaration

public const string BotSessionChangedScriptid = "bot_session_changed_scriptid"

Field Value

Type	Description
string

BotSessionCreatedScriptid

ChatTopic.BotSessionCreatedScriptid: Script id to run on new session.

Declaration

public const string BotSessionCreatedScriptid = "bot_session_created_scriptid"

Field Value

Type	Description
string

CategoryId

ChatTopic.CategoryId: Category on ticket created from off-line request

Declaration

public const string CategoryId = "category_id"

Field Value

Type	Description
string

ChatTopicId

ChatTopic.ChatTopicId: The primary key (auto-incremented)

Declaration

public const string ChatTopicId = "id"

Field Value

Type	Description
string

CustomQueueText

ChatTopic.CustomQueueText: A text to be used in the queue message in the chat widget. Usage is controlled by the flags field, bit number 3

Declaration

public const string CustomQueueText = "custom_queue_text"

Field Value

Type	Description
string

Description

ChatTopic.Description: The descriptiong for this topic.

Declaration

public const string Description = "description"

Field Value

Type	Description
string

Flags

ChatTopic.Flags: Flags for this topic: show popup alert?, collect consent first?, use custom message?

Declaration

public const string Flags = "flags"

Field Value

Type	Description
string

FriEnabled

ChatTopic.FriEnabled: Whether open on Fridays.

Declaration

public const string FriEnabled = "fri_enabled"

Field Value

Type	Description
string

FriStart

ChatTopic.FriStart: When opening hours start on Fridays. Only time-part is used.

Declaration

public const string FriStart = "fri_start"

Field Value

Type	Description
string

FriStop

ChatTopic.FriStop: When opening hours stop on Fridays. Only time-part is used.

Declaration

public const string FriStop = "fri_stop"

Field Value

Type	Description
string

KbCategoryId

ChatTopic.KbCategoryId: Root folder for FAQ suggestions

Declaration

public const string KbCategoryId = "kb_category_id"

Field Value

Type	Description
string

LanguageId

ChatTopic.LanguageId: The reference to the associated customer language. NULL or -1 if not set.

Declaration

public const string LanguageId = "language_id"

Field Value

Type	Description
string

LastAccept

ChatTopic.LastAccept: The last time a session was accepted from the inside for this topic.

Declaration

public const string LastAccept = "last_accept"

Field Value

Type	Description
string

LunchStart

ChatTopic.LunchStart: When opening hours starts for lunch. Only time-part is used.

Declaration

public const string LunchStart = "lunch_start"

Field Value

Type	Description
string

LunchStop

ChatTopic.LunchStop: When opening hours stops for lunch. Only time-part is used.

Declaration

public const string LunchStop = "lunch_stop"

Field Value

Type	Description
string

ManagerWarningChatMessage

ChatTopic.ManagerWarningChatMessage: Contains the manager notify time in minutes for new chat messages

Declaration

public const string ManagerWarningChatMessage = "manager_warning_chat_message"

Field Value

Type	Description
string

ManagerWarningNewChat

ChatTopic.ManagerWarningNewChat: Contains the manager notify time in minutes

Declaration

public const string ManagerWarningNewChat = "manager_warning_new_chat"

Field Value

Type	Description
string

MonEnabled

ChatTopic.MonEnabled: Whether open on Mondays.

Declaration

public const string MonEnabled = "mon_enabled"

Field Value

Type	Description
string

MonStart

ChatTopic.MonStart: When opening hours start on Mondays. Only time-part is used.

Declaration

public const string MonStart = "mon_start"

Field Value

Type	Description
string

MonStop

ChatTopic.MonStop: When opening hours stop on Mondays. Only time-part is used.

Declaration

public const string MonStop = "mon_stop"

Field Value

Type	Description
string

Name

ChatTopic.Name: The name of this chat topic

Declaration

public const string Name = "name"

Field Value

Type	Description
string

OfflineFormQueueLength

ChatTopic.OfflineFormQueueLength: The number of customers in the queue before the offline form is available

Declaration

public const string OfflineFormQueueLength = "offline_form_queue_length"

Field Value

Type	Description
string

OfflineFormTimeLimit

ChatTopic.OfflineFormTimeLimit: The number of minutes in the queue before the offline form is available

Declaration

public const string OfflineFormTimeLimit = "offline_form_time_limit"

Field Value

Type	Description
string

PriorityId

ChatTopic.PriorityId: Priority on ticket created from off-line request

Declaration

public const string PriorityId = "priority_id"

Field Value

Type	Description
string

SatEnabled

ChatTopic.SatEnabled: Whether open on Saturdays.

Declaration

public const string SatEnabled = "sat_enabled"

Field Value

Type	Description
string

SatStart

ChatTopic.SatStart: When opening hours start on Saturdays. Only time-part is used.

Declaration

public const string SatStart = "sat_start"

Field Value

Type	Description
string

SatStop

ChatTopic.SatStop: When opening hours stop on Saturdays. Only time-part is used.

Declaration

public const string SatStop = "sat_stop"

Field Value

Type	Description
string

SecondsPrAccept

ChatTopic.SecondsPrAccept: The average number of seconds per accept for this topic.

Declaration

public const string SecondsPrAccept = "seconds_pr_accept"

Field Value

Type	Description
string

SunEnabled

ChatTopic.SunEnabled: Whether open on Sundays.

Declaration

public const string SunEnabled = "sun_enabled"

Field Value

Type	Description
string

SunStart

ChatTopic.SunStart: When opening hours start on Sundays. Only time-part is used.

Declaration

public const string SunStart = "sun_start"

Field Value

Type	Description
string

SunStop

ChatTopic.SunStop: When opening hours stop on Sundays. Only time-part is used.

Declaration

public const string SunStop = "sun_stop"

Field Value

Type	Description
string

ThuEnabled

ChatTopic.ThuEnabled: Whether open on Thursdays.

Declaration

public const string ThuEnabled = "thu_enabled"

Field Value

Type	Description
string

ThuStart

ChatTopic.ThuStart: When opening hours start on Thursdays. Only time-part is used.

Declaration

public const string ThuStart = "thu_start"

Field Value

Type	Description
string

ThuStop

ChatTopic.ThuStop: When opening hours stop on Thursdays. Only time-part is used.

Declaration

public const string ThuStop = "thu_stop"

Field Value

Type	Description
string

TueEnabled

ChatTopic.TueEnabled: Whether open on Tuesdays.

Declaration

public const string TueEnabled = "tue_enabled"

Field Value

Type	Description
string

TueStart

ChatTopic.TueStart: When opening hours start on Tuesdays. Only time-part is used.

Declaration

public const string TueStart = "tue_start"

Field Value

Type	Description
string

TueStop

ChatTopic.TueStop: When opening hours stop on Tuesdays. Only time-part is used.

Declaration

public const string TueStop = "tue_stop"

Field Value

Type	Description
string

TzLocationId

ChatTopic.TzLocationId: Timezone used for the start/stop times for this topic.

Declaration

public const string TzLocationId = "tzLocationId"

Field Value

Type	Description
string

UseLunchHours

ChatTopic.UseLunchHours: Whether to use lunch hours or not.

Declaration

public const string UseLunchHours = "use_lunch_hours"

Field Value

Type	Description
string

UseOpeningHours

ChatTopic.UseOpeningHours: Whether to use opening hours or not.

Declaration

public const string UseOpeningHours = "use_opening_hours"

Field Value

Type	Description
string

WarningChatMessage

ChatTopic.WarningChatMessage: Contains the user notify time in minutes for new chat messages

Declaration

public const string WarningChatMessage = "warning_chat_message"

Field Value

Type	Description
string

WarningNewChat

ChatTopic.WarningNewChat: Contains the user notify time in minutes

Declaration

public const string WarningNewChat = "warning_new_chat"

Field Value

Type	Description
string

WedEnabled

ChatTopic.WedEnabled: Whether open on Wednesdays.

Declaration

public const string WedEnabled = "wed_enabled"

Field Value

Type	Description
string

WedStart

ChatTopic.WedStart: When opening hours start on Wednesdays. Only time-part is used.

Declaration

public const string WedStart = "wed_start"

Field Value

Type	Description
string

WedStop

ChatTopic.WedStop: When opening hours stop on Wednesday. Only time-part is used.

Declaration

public const string WedStop = "wed_stop"

Field Value

Type	Description
string

WelcomeMessage

ChatTopic.WelcomeMessage: The welcome message sent to the customer when the chat session starts.

Declaration

public const string WelcomeMessage = "welcome_message"

Field Value

Type	Description
string

WidgetAgentMsgColor

ChatTopic.WidgetAgentMsgColor: Optional color for chat widget agent message

Declaration

public const string WidgetAgentMsgColor = "widget_agent_msg_color"

Field Value

Type	Description
string

WidgetAgentMsgTextColor

ChatTopic.WidgetAgentMsgTextColor: Optional color for chat widget agent message text

Declaration

public const string WidgetAgentMsgTextColor = "widget_agent_msg_text_color"

Field Value

Type	Description
string

WidgetAgentUseFirstname

ChatTopic.WidgetAgentUseFirstname: Whether to use the firstname of the agent in the chat widget.

Declaration

public const string WidgetAgentUseFirstname = "widget_agent_use_firstname"

Field Value

Type	Description
string

WidgetAutoFaq

ChatTopic.WidgetAutoFaq: Enable automatic FAQ suggestions

Declaration

public const string WidgetAutoFaq = "widget_auto_faq"

Field Value

Type	Description
string

WidgetBadgeColor

ChatTopic.WidgetBadgeColor: Optional color for chat widget badge

Declaration

public const string WidgetBadgeColor = "widget_badge_color"

Field Value

Type	Description
string

WidgetBadgeTextColor

ChatTopic.WidgetBadgeTextColor: Optional color for chat widget badge text

Declaration

public const string WidgetBadgeTextColor = "widget_badge_text_color"

Field Value

Type	Description
string

WidgetButtonColor

ChatTopic.WidgetButtonColor: Optional color for chat widget button

Declaration

public const string WidgetButtonColor = "widget_button_color"

Field Value

Type	Description
string

WidgetButtonTextColor

ChatTopic.WidgetButtonTextColor: Optional color for chat widget button text

Declaration

public const string WidgetButtonTextColor = "widget_button_text_color"

Field Value

Type	Description
string

WidgetColor

ChatTopic.WidgetColor: The base color of the widget

Declaration

public const string WidgetColor = "widget_color"

Field Value

Type	Description
string

WidgetCustMsgColor

ChatTopic.WidgetCustMsgColor: Optional color for chat widget customer message

Declaration

public const string WidgetCustMsgColor = "widget_cust_msg_color"

Field Value

Type	Description
string

WidgetCustMsgTextColor

ChatTopic.WidgetCustMsgTextColor: Optional color for chat widget customer message text

Declaration

public const string WidgetCustMsgTextColor = "widget_cust_msg_text_color"

Field Value

Type	Description
string

WidgetEnableRating

ChatTopic.WidgetEnableRating: Setting this to true will enable rating support in the chat widget

Declaration

public const string WidgetEnableRating = "widget_enable_rating"

Field Value

Type	Description
string

WidgetEnableTicket

ChatTopic.WidgetEnableTicket: Enable ticket submission in offline mode

Declaration

public const string WidgetEnableTicket = "widget_enable_ticket"

Field Value

Type	Description
string

WidgetFont

ChatTopic.WidgetFont: The font used in the widget

Declaration

public const string WidgetFont = "widget_font"

Field Value

Type	Description
string

WidgetFontSize

ChatTopic.WidgetFontSize: Optional size for chat widget font

Declaration

public const string WidgetFontSize = "widget_font_size"

Field Value

Type	Description
string

WidgetLanguage

ChatTopic.WidgetLanguage: The language ISO code for the widget language

Declaration

public const string WidgetLanguage = "widget_language"

Field Value

Type	Description
string

WidgetOfflineFields

ChatTopic.WidgetOfflineFields: Required field when creating ticket in offline mode

Declaration

public const string WidgetOfflineFields = "widget_offline_fields"

Field Value

Type	Description
string

WidgetOfflineHeader

ChatTopic.WidgetOfflineHeader: Offline text shown in widget header

Declaration

public const string WidgetOfflineHeader = "widget_offline_header"

Field Value

Type	Description
string

WidgetOfflineMessage

ChatTopic.WidgetOfflineMessage: Offline message shown in widget

Declaration

public const string WidgetOfflineMessage = "widget_offline_message"

Field Value

Type	Description
string

WidgetPostForm

ChatTopic.WidgetPostForm: Enable post chat form

Declaration

public const string WidgetPostForm = "widget_post_form"

Field Value

Type	Description
string

WidgetPostHeader

ChatTopic.WidgetPostHeader: Header text to show in post chat form

Declaration

public const string WidgetPostHeader = "widget_post_header"

Field Value

Type	Description
string

WidgetPostMessage

ChatTopic.WidgetPostMessage: Message text to show in post chat form

Declaration

public const string WidgetPostMessage = "widget_post_message"

Field Value

Type	Description
string

WidgetPostTranscript

ChatTopic.WidgetPostTranscript: Enable transcript of chat session

Declaration

public const string WidgetPostTranscript = "widget_post_transcript"

Field Value

Type	Description
string

WidgetPreForm

ChatTopic.WidgetPreForm: Enable pre-chat form for anonymous users

Declaration

public const string WidgetPreForm = "widget_pre_form"

Field Value

Type	Description
string

WidgetPreMessage

ChatTopic.WidgetPreMessage: Message to be shown in a pre-chat

Declaration

public const string WidgetPreMessage = "widget_pre_message"

Field Value

Type	Description
string

WidgetRatingText

ChatTopic.WidgetRatingText: The text to be displayed in the widget next to the rating stars

Declaration

public const string WidgetRatingText = "widget_rating_text"

Field Value

Type	Description
string

WidgetRequiredFields

ChatTopic.WidgetRequiredFields: Fields required to start a chat

Declaration

public const string WidgetRequiredFields = "widget_required_fields"

Field Value

Type	Description
string

WidgetShowAgentPhoto

ChatTopic.WidgetShowAgentPhoto: Use agent photo and name when chatting

Declaration

public const string WidgetShowAgentPhoto = "widget_show_agent_photo"

Field Value

Type	Description
string

WidgetShowLogo

ChatTopic.WidgetShowLogo: Indicates if the logo should be shown in the widget

Declaration

public const string WidgetShowLogo = "widget_show_logo"

Field Value

Type	Description
string

WidgetTheme

ChatTopic.WidgetTheme: Predefined themes for the chat widget

Declaration

public const string WidgetTheme = "widget_theme"

Field Value

Type	Description
string

WidgetWelcomeMessage

ChatTopic.WidgetWelcomeMessage: Short message displayed as long as the request is in queue or active

Declaration

public const string WidgetWelcomeMessage = "widget_welcome_message"

Field Value

Type	Description
string

WidgetWelcomeTitle

ChatTopic.WidgetWelcomeTitle: Short welcome message when user initiates a chat

Declaration

public const string WidgetWelcomeTitle = "widget_welcome_title"

Field Value

Type	Description
string