Class DBC.ChatTopicFields

Fields for ChatTopic, This table contains chat topics.

Inheritance
Object
DBC.ChatTopicFields
Namespace: SuperOffice.CRM.Data
Assembly: SoDataBase.dll
Syntax
public static class ChatTopicFields : Object

Fields

AlertRecipient

ChatTopic.AlertRecipient: The recipient(s) for the alert template

Declaration
public const string AlertRecipient = "alert_recipient"
Field Value
Type Description
String

AlertTemplate

ChatTopic.AlertTemplate: The reply template to use for alerting

Declaration
public const string AlertTemplate = "alert_template"
Field Value
Type Description
String

AlertTimeout

ChatTopic.AlertTimeout: The number of seconds for an unanswered session before we alert

Declaration
public const string AlertTimeout = "alert_timeout"
Field Value
Type Description
String

BadgeHeader

ChatTopic.BadgeHeader: The badge header of the chat topic

Declaration
public const string BadgeHeader = "badge_header"
Field Value
Type Description
String

BotEnabled

ChatTopic.BotEnabled: Enable chatbot on this topic. Run the trigger scripts on bot events.

Declaration
public const string BotEnabled = "bot_enabled"
Field Value
Type Description
String

BotMessageReceivedScriptid

ChatTopic.BotMessageReceivedScriptid: Script id to run when new messages received from customer.

Declaration
public const string BotMessageReceivedScriptid = "bot_message_received_scriptid"
Field Value
Type Description
String

BotName

ChatTopic.BotName: Chatbot name

Declaration
public const string BotName = "bot_name"
Field Value
Type Description
String

BotRegisterScriptid

ChatTopic.BotRegisterScriptid: Script id to register/unregister chatbot. 0 if there is no bot

Declaration
public const string BotRegisterScriptid = "bot_register_scriptid"
Field Value
Type Description
String

BotSessionChangedScriptid

ChatTopic.BotSessionChangedScriptid: Script id to run when session state changes.

Declaration
public const string BotSessionChangedScriptid = "bot_session_changed_scriptid"
Field Value
Type Description
String

BotSessionCreatedScriptid

ChatTopic.BotSessionCreatedScriptid: Script id to run on new session.

Declaration
public const string BotSessionCreatedScriptid = "bot_session_created_scriptid"
Field Value
Type Description
String

CategoryId

ChatTopic.CategoryId: Category on ticket created from off-line request

Declaration
public const string CategoryId = "category_id"
Field Value
Type Description
String

ChatTopicId

ChatTopic.ChatTopicId: The primary key (auto-incremented)

Declaration
public const string ChatTopicId = "id"
Field Value
Type Description
String

CustomQueueText

ChatTopic.CustomQueueText: A text to be used in the queue message in the chat widget. Usage is controlled by the flags field, bit number 3

Declaration
public const string CustomQueueText = "custom_queue_text"
Field Value
Type Description
String

Description

ChatTopic.Description: The descriptiong for this topic.

Declaration
public const string Description = "description"
Field Value
Type Description
String

Flags

ChatTopic.Flags: Flags for this topic: show popup alert?, collect consent first?, use custom message?

Declaration
public const string Flags = "flags"
Field Value
Type Description
String

FriEnabled

ChatTopic.FriEnabled: Whether open on Fridays.

Declaration
public const string FriEnabled = "fri_enabled"
Field Value
Type Description
String

FriStart

ChatTopic.FriStart: When opening hours start on Fridays. Only time-part is used.

Declaration
public const string FriStart = "fri_start"
Field Value
Type Description
String

FriStop

ChatTopic.FriStop: When opening hours stop on Fridays. Only time-part is used.

Declaration
public const string FriStop = "fri_stop"
Field Value
Type Description
String

KbCategoryId

ChatTopic.KbCategoryId: Root folder for FAQ suggestions

Declaration
public const string KbCategoryId = "kb_category_id"
Field Value
Type Description
String

LanguageId

ChatTopic.LanguageId: The reference to the associated customer language. NULL or -1 if not set.

Declaration
public const string LanguageId = "language_id"
Field Value
Type Description
String

LastAccept

ChatTopic.LastAccept: The last time a session was accepted from the inside for this topic.

Declaration
public const string LastAccept = "last_accept"
Field Value
Type Description
String

LunchStart

ChatTopic.LunchStart: When opening hours starts for lunch. Only time-part is used.

Declaration
public const string LunchStart = "lunch_start"
Field Value
Type Description
String

LunchStop

ChatTopic.LunchStop: When opening hours stops for lunch. Only time-part is used.

Declaration
public const string LunchStop = "lunch_stop"
Field Value
Type Description
String

ManagerWarningChatMessage

ChatTopic.ManagerWarningChatMessage: Contains the manager notify time in minutes for new chat messages

Declaration
public const string ManagerWarningChatMessage = "manager_warning_chat_message"
Field Value
Type Description
String

ManagerWarningNewChat

ChatTopic.ManagerWarningNewChat: Contains the manager notify time in minutes

Declaration
public const string ManagerWarningNewChat = "manager_warning_new_chat"
Field Value
Type Description
String

MonEnabled

ChatTopic.MonEnabled: Whether open on Mondays.

Declaration
public const string MonEnabled = "mon_enabled"
Field Value
Type Description
String

MonStart

ChatTopic.MonStart: When opening hours start on Mondays. Only time-part is used.

Declaration
public const string MonStart = "mon_start"
Field Value
Type Description
String

MonStop

ChatTopic.MonStop: When opening hours stop on Mondays. Only time-part is used.

Declaration
public const string MonStop = "mon_stop"
Field Value
Type Description
String

Name

ChatTopic.Name: The name of this chat topic

Declaration
public const string Name = "name"
Field Value
Type Description
String

OfflineFormQueueLength

ChatTopic.OfflineFormQueueLength: The number of customers in the queue before the offline form is available

Declaration
public const string OfflineFormQueueLength = "offline_form_queue_length"
Field Value
Type Description
String

OfflineFormTimeLimit

ChatTopic.OfflineFormTimeLimit: The number of minutes in the queue before the offline form is available

Declaration
public const string OfflineFormTimeLimit = "offline_form_time_limit"
Field Value
Type Description
String

PriorityId

ChatTopic.PriorityId: Priority on ticket created from off-line request

Declaration
public const string PriorityId = "priority_id"
Field Value
Type Description
String

SatEnabled

ChatTopic.SatEnabled: Whether open on Saturdays.

Declaration
public const string SatEnabled = "sat_enabled"
Field Value
Type Description
String

SatStart

ChatTopic.SatStart: When opening hours start on Saturdays. Only time-part is used.

Declaration
public const string SatStart = "sat_start"
Field Value
Type Description
String

SatStop

ChatTopic.SatStop: When opening hours stop on Saturdays. Only time-part is used.

Declaration
public const string SatStop = "sat_stop"
Field Value
Type Description
String

SecondsPrAccept

ChatTopic.SecondsPrAccept: The average number of seconds per accept for this topic.

Declaration
public const string SecondsPrAccept = "seconds_pr_accept"
Field Value
Type Description
String

SunEnabled

ChatTopic.SunEnabled: Whether open on Sundays.

Declaration
public const string SunEnabled = "sun_enabled"
Field Value
Type Description
String

SunStart

ChatTopic.SunStart: When opening hours start on Sundays. Only time-part is used.

Declaration
public const string SunStart = "sun_start"
Field Value
Type Description
String

SunStop

ChatTopic.SunStop: When opening hours stop on Sundays. Only time-part is used.

Declaration
public const string SunStop = "sun_stop"
Field Value
Type Description
String

ThuEnabled

ChatTopic.ThuEnabled: Whether open on Thursdays.

Declaration
public const string ThuEnabled = "thu_enabled"
Field Value
Type Description
String

ThuStart

ChatTopic.ThuStart: When opening hours start on Thursdays. Only time-part is used.

Declaration
public const string ThuStart = "thu_start"
Field Value
Type Description
String

ThuStop

ChatTopic.ThuStop: When opening hours stop on Thursdays. Only time-part is used.

Declaration
public const string ThuStop = "thu_stop"
Field Value
Type Description
String

TueEnabled

ChatTopic.TueEnabled: Whether open on Tuesdays.

Declaration
public const string TueEnabled = "tue_enabled"
Field Value
Type Description
String

TueStart

ChatTopic.TueStart: When opening hours start on Tuesdays. Only time-part is used.

Declaration
public const string TueStart = "tue_start"
Field Value
Type Description
String

TueStop

ChatTopic.TueStop: When opening hours stop on Tuesdays. Only time-part is used.

Declaration
public const string TueStop = "tue_stop"
Field Value
Type Description
String

TzLocationId

ChatTopic.TzLocationId: Timezone used for the start/stop times for this topic.

Declaration
public const string TzLocationId = "tzLocationId"
Field Value
Type Description
String

UseLunchHours

ChatTopic.UseLunchHours: Whether to use lunch hours or not.

Declaration
public const string UseLunchHours = "use_lunch_hours"
Field Value
Type Description
String

UseOpeningHours

ChatTopic.UseOpeningHours: Whether to use opening hours or not.

Declaration
public const string UseOpeningHours = "use_opening_hours"
Field Value
Type Description
String

WarningChatMessage

ChatTopic.WarningChatMessage: Contains the user notify time in minutes for new chat messages

Declaration
public const string WarningChatMessage = "warning_chat_message"
Field Value
Type Description
String

WarningNewChat

ChatTopic.WarningNewChat: Contains the user notify time in minutes

Declaration
public const string WarningNewChat = "warning_new_chat"
Field Value
Type Description
String

WedEnabled

ChatTopic.WedEnabled: Whether open on Wednesdays.

Declaration
public const string WedEnabled = "wed_enabled"
Field Value
Type Description
String

WedStart

ChatTopic.WedStart: When opening hours start on Wednesdays. Only time-part is used.

Declaration
public const string WedStart = "wed_start"
Field Value
Type Description
String

WedStop

ChatTopic.WedStop: When opening hours stop on Wednesday. Only time-part is used.

Declaration
public const string WedStop = "wed_stop"
Field Value
Type Description
String

WelcomeMessage

ChatTopic.WelcomeMessage: The welcome message sent to the customer when the chat session starts.

Declaration
public const string WelcomeMessage = "welcome_message"
Field Value
Type Description
String

WidgetAgentMsgColor

ChatTopic.WidgetAgentMsgColor: Optional color for chat widget agent message

Declaration
public const string WidgetAgentMsgColor = "widget_agent_msg_color"
Field Value
Type Description
String

WidgetAgentMsgTextColor

ChatTopic.WidgetAgentMsgTextColor: Optional color for chat widget agent message text

Declaration
public const string WidgetAgentMsgTextColor = "widget_agent_msg_text_color"
Field Value
Type Description
String

WidgetAgentUseFirstname

ChatTopic.WidgetAgentUseFirstname: Whether to use the firstname of the agent in the chat widget.

Declaration
public const string WidgetAgentUseFirstname = "widget_agent_use_firstname"
Field Value
Type Description
String

WidgetAutoFaq

ChatTopic.WidgetAutoFaq: Enable automatic FAQ suggestions

Declaration
public const string WidgetAutoFaq = "widget_auto_faq"
Field Value
Type Description
String

WidgetBadgeColor

ChatTopic.WidgetBadgeColor: Optional color for chat widget badge

Declaration
public const string WidgetBadgeColor = "widget_badge_color"
Field Value
Type Description
String

WidgetBadgeTextColor

ChatTopic.WidgetBadgeTextColor: Optional color for chat widget badge text

Declaration
public const string WidgetBadgeTextColor = "widget_badge_text_color"
Field Value
Type Description
String

WidgetButtonColor

ChatTopic.WidgetButtonColor: Optional color for chat widget button

Declaration
public const string WidgetButtonColor = "widget_button_color"
Field Value
Type Description
String

WidgetButtonTextColor

ChatTopic.WidgetButtonTextColor: Optional color for chat widget button text

Declaration
public const string WidgetButtonTextColor = "widget_button_text_color"
Field Value
Type Description
String

WidgetColor

ChatTopic.WidgetColor: The base color of the widget

Declaration
public const string WidgetColor = "widget_color"
Field Value
Type Description
String

WidgetCustMsgColor

ChatTopic.WidgetCustMsgColor: Optional color for chat widget customer message

Declaration
public const string WidgetCustMsgColor = "widget_cust_msg_color"
Field Value
Type Description
String

WidgetCustMsgTextColor

ChatTopic.WidgetCustMsgTextColor: Optional color for chat widget customer message text

Declaration
public const string WidgetCustMsgTextColor = "widget_cust_msg_text_color"
Field Value
Type Description
String

WidgetEnableRating

ChatTopic.WidgetEnableRating: Setting this to true will enable rating support in the chat widget

Declaration
public const string WidgetEnableRating = "widget_enable_rating"
Field Value
Type Description
String

WidgetEnableTicket

ChatTopic.WidgetEnableTicket: Enable ticket submission in offline mode

Declaration
public const string WidgetEnableTicket = "widget_enable_ticket"
Field Value
Type Description
String

WidgetFont

ChatTopic.WidgetFont: The font used in the widget

Declaration
public const string WidgetFont = "widget_font"
Field Value
Type Description
String

WidgetFontSize

ChatTopic.WidgetFontSize: Optional size for chat widget font

Declaration
public const string WidgetFontSize = "widget_font_size"
Field Value
Type Description
String

WidgetLanguage

ChatTopic.WidgetLanguage: The language ISO code for the widget language

Declaration
public const string WidgetLanguage = "widget_language"
Field Value
Type Description
String

WidgetOfflineFields

ChatTopic.WidgetOfflineFields: Required field when creating ticket in offline mode

Declaration
public const string WidgetOfflineFields = "widget_offline_fields"
Field Value
Type Description
String

WidgetOfflineHeader

ChatTopic.WidgetOfflineHeader: Offline text shown in widget header

Declaration
public const string WidgetOfflineHeader = "widget_offline_header"
Field Value
Type Description
String

WidgetOfflineMessage

ChatTopic.WidgetOfflineMessage: Offline message shown in widget

Declaration
public const string WidgetOfflineMessage = "widget_offline_message"
Field Value
Type Description
String

WidgetPostForm

ChatTopic.WidgetPostForm: Enable post chat form

Declaration
public const string WidgetPostForm = "widget_post_form"
Field Value
Type Description
String

WidgetPostHeader

ChatTopic.WidgetPostHeader: Header text to show in post chat form

Declaration
public const string WidgetPostHeader = "widget_post_header"
Field Value
Type Description
String

WidgetPostMessage

ChatTopic.WidgetPostMessage: Message text to show in post chat form

Declaration
public const string WidgetPostMessage = "widget_post_message"
Field Value
Type Description
String

WidgetPostTranscript

ChatTopic.WidgetPostTranscript: Enable transcript of chat session

Declaration
public const string WidgetPostTranscript = "widget_post_transcript"
Field Value
Type Description
String

WidgetPreForm

ChatTopic.WidgetPreForm: Enable pre-chat form for anonymous users

Declaration
public const string WidgetPreForm = "widget_pre_form"
Field Value
Type Description
String

WidgetPreMessage

ChatTopic.WidgetPreMessage: Message to be shown in a pre-chat

Declaration
public const string WidgetPreMessage = "widget_pre_message"
Field Value
Type Description
String

WidgetRatingText

ChatTopic.WidgetRatingText: The text to be displayed in the widget next to the rating stars

Declaration
public const string WidgetRatingText = "widget_rating_text"
Field Value
Type Description
String

WidgetRequiredFields

ChatTopic.WidgetRequiredFields: Fields required to start a chat

Declaration
public const string WidgetRequiredFields = "widget_required_fields"
Field Value
Type Description
String

WidgetShowAgentPhoto

ChatTopic.WidgetShowAgentPhoto: Use agent photo and name when chatting

Declaration
public const string WidgetShowAgentPhoto = "widget_show_agent_photo"
Field Value
Type Description
String

ChatTopic.WidgetShowLogo: Indicates if the logo should be shown in the widget

Declaration
public const string WidgetShowLogo = "widget_show_logo"
Field Value
Type Description
String

WidgetTheme

ChatTopic.WidgetTheme: Predefined themes for the chat widget

Declaration
public const string WidgetTheme = "widget_theme"
Field Value
Type Description
String

WidgetWelcomeMessage

ChatTopic.WidgetWelcomeMessage: Short message displayed as long as the request is in queue or active

Declaration
public const string WidgetWelcomeMessage = "widget_welcome_message"
Field Value
Type Description
String

WidgetWelcomeTitle

ChatTopic.WidgetWelcomeTitle: Short welcome message when user initiates a chat

Declaration
public const string WidgetWelcomeTitle = "widget_welcome_title"
Field Value
Type Description
String