Class DBC.EjCategoryFields

Fields for EjCategory, This table contains categories, in which tickets are categorized. The categories are organized in a hierarchial manner.

Inheritance

Object

DBC.EjCategoryFields

Namespace: SuperOffice.CRM.Data

Assembly: SoDataBase.dll

Syntax

public static class EjCategoryFields : Object

Fields

AssignmentLag

EjCategory.AssignmentLag: Number of minutes we shall override the assignment if a customer sends consecutive messages to this category

Declaration

public const string AssignmentLag = "assignment_lag"

Field Value

Type	Description
String

CategoryMaster

EjCategory.CategoryMaster: The user associated with this category.

Declaration

public const string CategoryMaster = "category_master"

Field Value

Type	Description
String

ClosingStatus

EjCategory.ClosingStatus: Default status for new tickets, if 0 then there is a fallback to a user-dependent value

Declaration

public const string ClosingStatus = "closing_status"

Field Value

Type	Description
String

DelegateCounter

EjCategory.DelegateCounter: A delegate counter, incremented by 1 for every delegation

Declaration

public const string DelegateCounter = "delegate_counter"

Field Value

Type	Description
String

DelegateMethod

EjCategory.DelegateMethod: An integer indicating the delegation method for this category.

Declaration

public const string DelegateMethod = "delegate_method"

Field Value

Type	Description
String

EjCategoryId

EjCategory.EjCategoryId: The primary key (auto-incremented)

Declaration

public const string EjCategoryId = "id"

Field Value

Type	Description
String

ExternalName

EjCategory.ExternalName: The external name for this category, used for the customer frontend.

Declaration

public const string ExternalName = "external_name"

Field Value

Type	Description
String

Flags

EjCategory.Flags: A bitmask representing flags for this category.

Declaration

public const string Flags = "flags"

Field Value

Type	Description
String

Fullname

EjCategory.Fullname: The fullname (compiled from parents' names) for this category. E.g. 'norway/product A/support'.

Declaration

public const string Fullname = "fullname"

Field Value

Type	Description
String

MsgClosingStatus

EjCategory.MsgClosingStatus: Default status for new messages, if 0 then there is a fallback to a user-dependent value

Declaration

public const string MsgClosingStatus = "msg_closing_status"

Field Value

Type	Description
String

Name

EjCategory.Name: The (short) name of this category. E.g. 'support'.

Declaration

public const string Name = "name"

Field Value

Type	Description
String

NotificationEmail

EjCategory.NotificationEmail: Comma separated list of addresses to notify when requests are redelegated to (unassigned) in this category.

Declaration

public const string NotificationEmail = "notification_email"

Field Value

Type	Description
String

ParentId

EjCategory.ParentId: The parent category for this category. -1 if this is a toplevel category.

Declaration

public const string ParentId = "parent_id"

Field Value

Type	Description
String

ReplyTemplate

EjCategory.ReplyTemplate: Reply template to merge with messages posted in this category

Declaration

public const string ReplyTemplate = "reply_template"

Field Value

Type	Description
String