Class DBC.TicketAlertFields

Fields for TicketAlert, This table will contain ticket escalation levels. A ticket will be escalated along a 'chain' of these levels.

Inheritance
Object
DBC.TicketAlertFields
Inherited Members
Namespace: SuperOffice.CRM.Data
Assembly: SoDataBase.dll
Syntax
public static class TicketAlertFields

Fields

Action

TicketAlert.Action: Bitmap indicating what should be done when escalating to this level.

Declaration
public const string Action = "action"
Field Value
Type Description
String

AlertLevel

TicketAlert.AlertLevel: The alert level (strictly ascending number).

Declaration
public const string AlertLevel = "alert_level"
Field Value
Type Description
String

AlertTimeout

TicketAlert.AlertTimeout: The time (in minutes) before ticket is escalated to next level.

Declaration
public const string AlertTimeout = "alert_timeout"
Field Value
Type Description
String

DelegateTo

TicketAlert.DelegateTo: If ticket should be redelegated on escalation, this field contains the id of the target user.

Declaration
public const string DelegateTo = "delegate_to"
Field Value
Type Description
String

EmailTo

TicketAlert.EmailTo: If an email should be sent when escalating, this field will contain the recipient email address.

Declaration
public const string EmailTo = "email_to"
Field Value
Type Description
String

Priority

TicketAlert.Priority: The id of the ticket_priority entry this entry is connected to.

Declaration
public const string Priority = "priority"
Field Value
Type Description
String

ReplyTemplateIdCatmast

TicketAlert.ReplyTemplateIdCatmast: Reference to the reply template used in this alert, for mail to category master

Declaration
public const string ReplyTemplateIdCatmast = "reply_template_id_catmast"
Field Value
Type Description
String

ReplyTemplateIdCatmastSms

TicketAlert.ReplyTemplateIdCatmastSms: Reference to the reply template used in this alert, for sms to category master

Declaration
public const string ReplyTemplateIdCatmastSms = "reply_template_id_catmast_sms"
Field Value
Type Description
String

ReplyTemplateIdCustomer

TicketAlert.ReplyTemplateIdCustomer: Reference to the reply template used in this alert, for mail to customer

Declaration
public const string ReplyTemplateIdCustomer = "reply_template_id_customer"
Field Value
Type Description
String

ReplyTemplateIdEmail

TicketAlert.ReplyTemplateIdEmail: Reference to the reply template used in this alert, for mail to custom address

Declaration
public const string ReplyTemplateIdEmail = "reply_template_id_email"
Field Value
Type Description
String

ReplyTemplateIdSms

TicketAlert.ReplyTemplateIdSms: Reference to the reply template used in this alert, for sms to custom address

Declaration
public const string ReplyTemplateIdSms = "reply_template_id_sms"
Field Value
Type Description
String

ReplyTemplateIdUser

TicketAlert.ReplyTemplateIdUser: Reference to the reply template used in this alert, for mail to owner of ticket

Declaration
public const string ReplyTemplateIdUser = "reply_template_id_user"
Field Value
Type Description
String

ReplyTemplateIdUserSms

TicketAlert.ReplyTemplateIdUserSms: Reference to the reply template used in this alert, for sms to owner of ticket

Declaration
public const string ReplyTemplateIdUserSms = "reply_template_id_user_sms"
Field Value
Type Description
String

RtiCustomerSms

TicketAlert.RtiCustomerSms: Reference to the reply template used in this alert, for sms to customer

Declaration
public const string RtiCustomerSms = "rti_customer_sms"
Field Value
Type Description
String

ScriptId

TicketAlert.ScriptId: Script that can be executed then the ticket alert action occur.

Declaration
public const string ScriptId = "script_id"
Field Value
Type Description
String

SmsTo

TicketAlert.SmsTo: If an sms should be sent when escalating, this field will contain the recipient email address.

Declaration
public const string SmsTo = "sms_to"
Field Value
Type Description
String

TicketAlertId

TicketAlert.TicketAlertId: The primary key (auto-incremented)

Declaration
public const string TicketAlertId = "id"
Field Value
Type Description
String