Class DBC.TicketAlertFields

Fields for TicketAlert, This table will contain ticket escalation levels. A ticket will be escalated along a 'chain' of these levels.

Inheritance

Object

DBC.TicketAlertFields

Namespace: SuperOffice.CRM.Data

Assembly: SoDataBase.dll

Syntax

public static class TicketAlertFields : Object

Fields

Action

TicketAlert.Action: Bitmap indicating what should be done when escalating to this level.

Declaration

public const string Action = "action"

Field Value

Type	Description
String

AlertLevel

TicketAlert.AlertLevel: The alert level (strictly ascending number).

Declaration

public const string AlertLevel = "alert_level"

Field Value

Type	Description
String

AlertTimeout

TicketAlert.AlertTimeout: The time (in minutes) before ticket is escalated to next level.

Declaration

public const string AlertTimeout = "alert_timeout"

Field Value

Type	Description
String

DelegateTo

TicketAlert.DelegateTo: If ticket should be redelegated on escalation, this field contains the id of the target user.

Declaration

public const string DelegateTo = "delegate_to"

Field Value

Type	Description
String

EmailTo

TicketAlert.EmailTo: If an email should be sent when escalating, this field will contain the recipient email address.

Declaration

public const string EmailTo = "email_to"

Field Value

Type	Description
String

Priority

TicketAlert.Priority: The id of the ticket_priority entry this entry is connected to.

Declaration

public const string Priority = "priority"

Field Value

Type	Description
String

ReplyTemplateIdCatmast

TicketAlert.ReplyTemplateIdCatmast: Reference to the reply template used in this alert, for mail to category master

Declaration

public const string ReplyTemplateIdCatmast = "reply_template_id_catmast"

Field Value

Type	Description
String

ReplyTemplateIdCatmastSms

TicketAlert.ReplyTemplateIdCatmastSms: Reference to the reply template used in this alert, for sms to category master

Declaration

public const string ReplyTemplateIdCatmastSms = "reply_template_id_catmast_sms"

Field Value

Type	Description
String

ReplyTemplateIdCustomer

TicketAlert.ReplyTemplateIdCustomer: Reference to the reply template used in this alert, for mail to customer

Declaration

public const string ReplyTemplateIdCustomer = "reply_template_id_customer"

Field Value

Type	Description
String

ReplyTemplateIdEmail

TicketAlert.ReplyTemplateIdEmail: Reference to the reply template used in this alert, for mail to custom address

Declaration

public const string ReplyTemplateIdEmail = "reply_template_id_email"

Field Value

Type	Description
String

ReplyTemplateIdSms

TicketAlert.ReplyTemplateIdSms: Reference to the reply template used in this alert, for sms to custom address

Declaration

public const string ReplyTemplateIdSms = "reply_template_id_sms"

Field Value

Type	Description
String

ReplyTemplateIdUser

TicketAlert.ReplyTemplateIdUser: Reference to the reply template used in this alert, for mail to owner of ticket

Declaration

public const string ReplyTemplateIdUser = "reply_template_id_user"

Field Value

Type	Description
String

ReplyTemplateIdUserSms

TicketAlert.ReplyTemplateIdUserSms: Reference to the reply template used in this alert, for sms to owner of ticket

Declaration

public const string ReplyTemplateIdUserSms = "reply_template_id_user_sms"

Field Value

Type	Description
String

RtiCustomerSms

TicketAlert.RtiCustomerSms: Reference to the reply template used in this alert, for sms to customer

Declaration

public const string RtiCustomerSms = "rti_customer_sms"

Field Value

Type	Description
String

ScriptId

TicketAlert.ScriptId: Script that can be executed then the ticket alert action occur.

Declaration

public const string ScriptId = "script_id"

Field Value

Type	Description
String

SmsTo

TicketAlert.SmsTo: If an sms should be sent when escalating, this field will contain the recipient email address.

Declaration

public const string SmsTo = "sms_to"

Field Value

Type	Description
String

TicketAlertId

TicketAlert.TicketAlertId: The primary key (auto-incremented)

Declaration

public const string TicketAlertId = "id"

Field Value

Type	Description
String