Class DBC.TicketPriorityFields

Fields for TicketPriority, This table contains the ticket priorities.

Inheritance
Object
DBC.TicketPriorityFields
Inherited Members
Namespace: SuperOffice.CRM.Data
Assembly: SoDataBase.dll
Syntax
public static class TicketPriorityFields

Fields

ChangedOwner

TicketPriority.ChangedOwner: This field indicates what to do with the escalation chain when the request changes owner (manually)

Declaration
public const string ChangedOwner = "changed_owner"
Field Value
Type Description
String

Deadline

TicketPriority.Deadline: Deadline to add if escalated (minutes)

Declaration
public const string Deadline = "deadline"
Field Value
Type Description
String

Flags

TicketPriority.Flags: A bitmask of flags.

Declaration
public const string Flags = "flags"
Field Value
Type Description
String

FriStart

TicketPriority.FriStart:

Declaration
public const string FriStart = "fri_start"
Field Value
Type Description
String

FriStop

TicketPriority.FriStop:

Declaration
public const string FriStop = "fri_stop"
Field Value
Type Description
String

MonStart

TicketPriority.MonStart: When the timeframe starts on monday.

Declaration
public const string MonStart = "mon_start"
Field Value
Type Description
String

MonStop

TicketPriority.MonStop: When the timeframe ends on monday.

Declaration
public const string MonStop = "mon_stop"
Field Value
Type Description
String

Name

TicketPriority.Name: The name of the priority.

Declaration
public const string Name = "name"
Field Value
Type Description
String

NonDates

TicketPriority.NonDates: A comma separated list of dates (dd/mm) which should be excluded from the timeframe.

Declaration
public const string NonDates = "non_dates"
Field Value
Type Description
String

SatStart

TicketPriority.SatStart:

Declaration
public const string SatStart = "sat_start"
Field Value
Type Description
String

SatStop

TicketPriority.SatStop:

Declaration
public const string SatStop = "sat_stop"
Field Value
Type Description
String

SortOrder

TicketPriority.SortOrder: Indicates the sort order for this priority. 1 is first, 100 is last

Declaration
public const string SortOrder = "sort_order"
Field Value
Type Description
String

Status

TicketPriority.Status: The status (normal/deleted) of the priority.

Declaration
public const string Status = "status"
Field Value
Type Description
String

SunStart

TicketPriority.SunStart:

Declaration
public const string SunStart = "sun_start"
Field Value
Type Description
String

SunStop

TicketPriority.SunStop:

Declaration
public const string SunStop = "sun_stop"
Field Value
Type Description
String

ThuStart

TicketPriority.ThuStart:

Declaration
public const string ThuStart = "thu_start"
Field Value
Type Description
String

ThuStop

TicketPriority.ThuStop:

Declaration
public const string ThuStop = "thu_stop"
Field Value
Type Description
String

TicketChangedPriority

TicketPriority.TicketChangedPriority: This field indicates what to do with the escalation chain when the request is changed into this priority

Declaration
public const string TicketChangedPriority = "ticket_changed_priority"
Field Value
Type Description
String

TicketClosed

TicketPriority.TicketClosed: This field indicates what to do with the escalation chain when the request is closed

Declaration
public const string TicketClosed = "ticket_closed"
Field Value
Type Description
String

TicketNew

TicketPriority.TicketNew: This field indicates what to do with the escalation chain when a new request is registered

Declaration
public const string TicketNew = "ticket_new"
Field Value
Type Description
String

TicketNewinfo

TicketPriority.TicketNewinfo: This field indicates what to do with the escalation chain when the request gets new info

Declaration
public const string TicketNewinfo = "ticket_newinfo"
Field Value
Type Description
String

TicketPriorityId

TicketPriority.TicketPriorityId: The primary key (auto-incremented)

Declaration
public const string TicketPriorityId = "id"
Field Value
Type Description
String

TicketRead

TicketPriority.TicketRead: This field indicates what to do with the escalation chain when the request is read

Declaration
public const string TicketRead = "ticket_read"
Field Value
Type Description
String

TueStart

TicketPriority.TueStart:

Declaration
public const string TueStart = "tue_start"
Field Value
Type Description
String

TueStop

TicketPriority.TueStop:

Declaration
public const string TueStop = "tue_stop"
Field Value
Type Description
String

WedStart

TicketPriority.WedStart:

Declaration
public const string WedStart = "wed_start"
Field Value
Type Description
String

WedStop

TicketPriority.WedStop:

Declaration
public const string WedStop = "wed_stop"
Field Value
Type Description
String