Class DBC.TicketPriorityFields

Fields for TicketPriority, This table contains the ticket priorities.

Inheritance
object
DBC.TicketPriorityFields
Inherited Members
Namespace: SuperOffice.CRM.Data
Assembly: SoDataBase.dll
Syntax
public static class DBC.TicketPriorityFields

Fields

ChangedOwner

TicketPriority.ChangedOwner: This field indicates what to do with the escalation chain when the request changes owner (manually)

Declaration
public const string ChangedOwner = "changed_owner"
Field Value
Type Description
string

Deadline

TicketPriority.Deadline: Deadline to add if escalated (minutes)

Declaration
public const string Deadline = "deadline"
Field Value
Type Description
string

Flags

TicketPriority.Flags: A bitmask of flags.

Declaration
public const string Flags = "flags"
Field Value
Type Description
string

FriStart

TicketPriority.FriStart: The work hour start for Fridays. Note that only the time part of the DateTime is used

Declaration
public const string FriStart = "fri_start"
Field Value
Type Description
string

FriStop

TicketPriority.FriStop: The work hour stop for Fridays. Note that only the time part of the DateTime is used

Declaration
public const string FriStop = "fri_stop"
Field Value
Type Description
string

MonStart

TicketPriority.MonStart: The work hour start for Mondays. Note that only the time part of the DateTime is used

Declaration
public const string MonStart = "mon_start"
Field Value
Type Description
string

MonStop

TicketPriority.MonStop: The work hour start for Mondays. Note that only the time part of the DateTime is used

Declaration
public const string MonStop = "mon_stop"
Field Value
Type Description
string

Name

TicketPriority.Name: The name of the priority.

Declaration
public const string Name = "name"
Field Value
Type Description
string

NonDates

TicketPriority.NonDates: A comma separated list of dates (dd/mm) which should be excluded from the timeframe.

Declaration
public const string NonDates = "non_dates"
Field Value
Type Description
string

SatStart

TicketPriority.SatStart: The work hour start for Saturdays. Note that only the time part of the DateTime is used

Declaration
public const string SatStart = "sat_start"
Field Value
Type Description
string

SatStop

TicketPriority.SatStop: The work hour stop for Saturdays. Note that only the time part of the DateTime is used

Declaration
public const string SatStop = "sat_stop"
Field Value
Type Description
string

SortOrder

TicketPriority.SortOrder: Indicates the sort order for this priority. 1 is first, 100 is last

Declaration
public const string SortOrder = "sort_order"
Field Value
Type Description
string

Status

TicketPriority.Status: The status (normal/deleted) of the priority.

Declaration
public const string Status = "status"
Field Value
Type Description
string

SunStart

TicketPriority.SunStart: The work hour start for Sundays. Note that only the time part of the DateTime is used

Declaration
public const string SunStart = "sun_start"
Field Value
Type Description
string

SunStop

TicketPriority.SunStop: The work hour stop for Sundays. Note that only the time part of the DateTime is used

Declaration
public const string SunStop = "sun_stop"
Field Value
Type Description
string

ThuStart

TicketPriority.ThuStart: The work hour start for Thursdays. Note that only the time part of the DateTime is used

Declaration
public const string ThuStart = "thu_start"
Field Value
Type Description
string

ThuStop

TicketPriority.ThuStop: The work hour stop for Thursdays. Note that only the time part of the DateTime is used

Declaration
public const string ThuStop = "thu_stop"
Field Value
Type Description
string

TicketChangedPriority

TicketPriority.TicketChangedPriority: This field indicates what to do with the escalation chain when the request is changed into this priority

Declaration
public const string TicketChangedPriority = "ticket_changed_priority"
Field Value
Type Description
string

TicketClosed

TicketPriority.TicketClosed: This field indicates what to do with the escalation chain when the request is closed

Declaration
public const string TicketClosed = "ticket_closed"
Field Value
Type Description
string

TicketNew

TicketPriority.TicketNew: This field indicates what to do with the escalation chain when a new request is registered

Declaration
public const string TicketNew = "ticket_new"
Field Value
Type Description
string

TicketNewinfo

TicketPriority.TicketNewinfo: This field indicates what to do with the escalation chain when the request gets new info

Declaration
public const string TicketNewinfo = "ticket_newinfo"
Field Value
Type Description
string

TicketPriorityId

TicketPriority.TicketPriorityId: The primary key (auto-incremented)

Declaration
public const string TicketPriorityId = "id"
Field Value
Type Description
string

TicketRead

TicketPriority.TicketRead: This field indicates what to do with the escalation chain when the request is read

Declaration
public const string TicketRead = "ticket_read"
Field Value
Type Description
string

TueStart

TicketPriority.TueStart: The work hour start for Tuesdays. Note that only the time part of the DateTime is used

Declaration
public const string TueStart = "tue_start"
Field Value
Type Description
string

TueStop

TicketPriority.TueStop: The work hour stop for Tuesdays. Note that only the time part of the DateTime is used

Declaration
public const string TueStop = "tue_stop"
Field Value
Type Description
string

WedStart

TicketPriority.WedStart: The work hour start for Wednesdays. Note that only the time part of the DateTime is used

Declaration
public const string WedStart = "wed_start"
Field Value
Type Description
string

WedStop

TicketPriority.WedStop: The work hour stop for Wednesdays. Note that only the time part of the DateTime is used

Declaration
public const string WedStop = "wed_stop"
Field Value
Type Description
string