Class DBC.TicketStatusFields

Fields for TicketStatus, This table user defined ticket status values.

Inheritance

Object

DBC.TicketStatusFields

Namespace: SuperOffice.CRM.Data

Assembly: SoDataBase.dll

Syntax

public static class TicketStatusFields : Object

Fields

Deleted

TicketStatus.Deleted: Whether the status is deleted (unavailable) or not

Declaration

public const string Deleted = "deleted"

Field Value

Type	Description
String

Name

TicketStatus.Name: Name of user defined ticket status

Declaration

public const string Name = "name"

Field Value

Type	Description
String

NoEmailReopen

TicketStatus.NoEmailReopen: Whether inbound emails can reopen requests with this status or not

Declaration

public const string NoEmailReopen = "no_email_reopen"

Field Value

Type	Description
String

Status

TicketStatus.Status: The 'classic' ticket status. I.e. active/closed/postponed/deleted

Declaration

public const string Status = "status"

Field Value

Type	Description
String

TicketStatusId

TicketStatus.TicketStatusId: The primary key (auto-incremented)

Declaration

public const string TicketStatusId = "id"

Field Value

Type	Description
String

TimeCounter

TicketStatus.TimeCounter: Which field in ticket we count time spent on (queue, internal, external)

Declaration

public const string TimeCounter = "time_counter"

Field Value

Type	Description
String

TsRank

TicketStatus.TsRank: Sort order

Declaration

public const string TsRank = "ts_rank"

Field Value

Type	Description
String