Class DBC.TicketTypeFields

Fields for TicketType, A ticket (request) type

Inheritance

Object

DBC.TicketTypeFields

Namespace: SuperOffice.CRM.Data

Assembly: SoDataBase.dll

Syntax

public static class TicketTypeFields : Object

Fields

DefaultPriority

TicketType.DefaultPriority: Default ticket priority for new tickets

Declaration

public const string DefaultPriority = "default_priority"

Field Value

Type	Description
String

DefaultStatus

TicketType.DefaultStatus: Default ticket status for new tickets

Declaration

public const string DefaultStatus = "default_status"

Field Value

Type	Description
String

ExcludeEmailRecipients

TicketType.ExcludeEmailRecipients: Create request without initially having to send outbound e-mail

Declaration

public const string ExcludeEmailRecipients = "exclude_email_recipients"

Field Value

Type	Description
String

ExcludeSignature

TicketType.ExcludeSignature: Do not insert user signature automatically

Declaration

public const string ExcludeSignature = "exclude_signature"

Field Value

Type	Description
String

ExternalAsDefault

TicketType.ExternalAsDefault: Ability to set external access level for this request type

Declaration

public const string ExternalAsDefault = "external_as_default"

Field Value

Type	Description
String

Icon

TicketType.Icon: Name of the icon

Declaration

public const string Icon = "icon"

Field Value

Type	Description
String

IsDefault

TicketType.IsDefault: Is this Ticket Type marked as default

Declaration

public const string IsDefault = "is_default"

Field Value

Type	Description
String

IsExternal

TicketType.IsExternal: Is this request type visible to external people and they can submit requests of this type

Declaration

public const string IsExternal = "is_external"

Field Value

Type	Description
String

Name

TicketType.Name: The list item

Declaration

public const string Name = "name"

Field Value

Type	Description
String

Rank

TicketType.Rank: Rank order

Declaration

public const string Rank = "rank"

Field Value

Type	Description
String

Registered

TicketType.Registered: Registered when

Declaration

public const string Registered = "registered"

Field Value

Type	Description
String

RegisteredAssociateId

TicketType.RegisteredAssociateId: Registered by whom

Declaration

public const string RegisteredAssociateId = "registered_associate_id"

Field Value

Type	Description
String

ReplyExternalAsDefault

TicketType.ReplyExternalAsDefault: Set external access level when replying the message

Declaration

public const string ReplyExternalAsDefault = "reply_external_as_default"

Field Value

Type	Description
String

ReplyForwardNoSignature

TicketType.ReplyForwardNoSignature: Do not insert user signature when replying or forwarding the message

Declaration

public const string ReplyForwardNoSignature = "reply_forward_no_signature"

Field Value

Type	Description
String

ReplyTemplate

TicketType.ReplyTemplate: Reply template to use when replying to a ticket of this type

Declaration

public const string ReplyTemplate = "reply_template"

Field Value

Type	Description
String

ShowInNew

TicketType.ShowInNew: Enables this request type to be accessible in +New in top bar

Declaration

public const string ShowInNew = "show_in_new"

Field Value

Type	Description
String

TicketTypeId

TicketType.TicketTypeId: Primary key

Declaration

public const string TicketTypeId = "ticket_type_id"

Field Value

Type	Description
String

Tooltip

TicketType.Tooltip: Tooltip or other description

Declaration

public const string Tooltip = "tooltip"

Field Value

Type	Description
String

Updated

TicketType.Updated: Last updated when

Declaration

public const string Updated = "updated"

Field Value

Type	Description
String

UpdatedAssociateId

TicketType.UpdatedAssociateId: Last updated by whom

Declaration

public const string UpdatedAssociateId = "updated_associate_id"

Field Value

Type	Description
String

UpdatedCount

TicketType.UpdatedCount: Number of updates made to this record

Declaration

public const string UpdatedCount = "updatedCount"

Field Value

Type	Description
String

VisibleForGroups

TicketType.VisibleForGroups: Array of references to the visible for groups

Declaration

public const string VisibleForGroups = "visible_for_groups"

Field Value

Type	Description
String