Class DBC.TicketTypeFields

Fields for TicketType, A ticket (request) type

Inheritance
object
DBC.TicketTypeFields
Inherited Members
Namespace: SuperOffice.CRM.Data
Assembly: SoDataBase.dll
Syntax
public static class DBC.TicketTypeFields

Fields

DefaultPriority

TicketType.DefaultPriority: Default ticket priority for new tickets

Declaration
public const string DefaultPriority = "default_priority"
Field Value
Type Description
string

DefaultStatus

TicketType.DefaultStatus: Default ticket status for new tickets

Declaration
public const string DefaultStatus = "default_status"
Field Value
Type Description
string

ExcludeEmailRecipients

TicketType.ExcludeEmailRecipients: Create request without initially having to send outbound e-mail

Declaration
public const string ExcludeEmailRecipients = "exclude_email_recipients"
Field Value
Type Description
string

ExcludeSignature

TicketType.ExcludeSignature: Do not insert user signature automatically

Declaration
public const string ExcludeSignature = "exclude_signature"
Field Value
Type Description
string

ExternalAsDefault

TicketType.ExternalAsDefault: Ability to set external access level for this request type

Declaration
public const string ExternalAsDefault = "external_as_default"
Field Value
Type Description
string

Icon

TicketType.Icon: Name of the icon

Declaration
public const string Icon = "icon"
Field Value
Type Description
string

IsDefault

TicketType.IsDefault: Is this Ticket Type marked as default

Declaration
public const string IsDefault = "is_default"
Field Value
Type Description
string

IsExternal

TicketType.IsExternal: Is this request type visible to external people and they can submit requests of this type

Declaration
public const string IsExternal = "is_external"
Field Value
Type Description
string

Name

TicketType.Name: The list item

Declaration
public const string Name = "name"
Field Value
Type Description
string

Rank

TicketType.Rank: Rank order

Declaration
public const string Rank = "rank"
Field Value
Type Description
string

Registered

TicketType.Registered: Registered when

Declaration
public const string Registered = "registered"
Field Value
Type Description
string

RegisteredAssociateId

TicketType.RegisteredAssociateId: Registered by whom

Declaration
public const string RegisteredAssociateId = "registered_associate_id"
Field Value
Type Description
string

ReplyExternalAsDefault

TicketType.ReplyExternalAsDefault: Set external access level when replying the message

Declaration
public const string ReplyExternalAsDefault = "reply_external_as_default"
Field Value
Type Description
string

ReplyForwardNoSignature

TicketType.ReplyForwardNoSignature: Do not insert user signature when replying or forwarding the message

Declaration
public const string ReplyForwardNoSignature = "reply_forward_no_signature"
Field Value
Type Description
string

ReplyTemplate

TicketType.ReplyTemplate: Reply template to use when replying to a ticket of this type

Declaration
public const string ReplyTemplate = "reply_template"
Field Value
Type Description
string

ShowInNew

TicketType.ShowInNew: Enables this request type to be accessible in +New in top bar

Declaration
public const string ShowInNew = "show_in_new"
Field Value
Type Description
string

TicketTypeId

TicketType.TicketTypeId: Primary key

Declaration
public const string TicketTypeId = "ticket_type_id"
Field Value
Type Description
string

Tooltip

TicketType.Tooltip: Tooltip or other description

Declaration
public const string Tooltip = "tooltip"
Field Value
Type Description
string

Updated

TicketType.Updated: Last updated when

Declaration
public const string Updated = "updated"
Field Value
Type Description
string

UpdatedAssociateId

TicketType.UpdatedAssociateId: Last updated by whom

Declaration
public const string UpdatedAssociateId = "updated_associate_id"
Field Value
Type Description
string

UpdatedCount

TicketType.UpdatedCount: Number of updates made to this record

Declaration
public const string UpdatedCount = "updatedCount"
Field Value
Type Description
string

VisibleForGroups

TicketType.VisibleForGroups: Array of references to the visible for groups

Declaration
public const string VisibleForGroups = "visible_for_groups"
Field Value
Type Description
string