Class ChatTopicRecordData

POCO (Plain Old CLR Object) class that can be used to hold data corresponding to a row from the chat_topic table.

Inheritance
System.Object
ChatTopicRecordData
Inherited Members
System.Object.ToString()
System.Object.Equals(System.Object)
System.Object.Equals(System.Object, System.Object)
System.Object.ReferenceEquals(System.Object, System.Object)
System.Object.GetHashCode()
System.Object.GetType()
System.Object.MemberwiseClone()
Namespace: SuperOffice.CRM.Rows
Assembly: SoDataBase.dll
Syntax
public class ChatTopicRecordData
Remarks

Please use this class instead of a full ChatTopicRow object when you do not need to create or update a value in the database. Row objects have a large overhead since they carry the corresponding ChatTopicTableInfo object, which in turn defines fields and aliases; there may be a Sentry on a row, and various other helper objects.

Constructors

ChatTopicRecordData()

Declaration
public ChatTopicRecordData()

Fields

AlertRecipient

The recipient(s) for the alert template

Declaration
public string AlertRecipient
Field Value
Type Description
System.String

AlertTemplate

The reply template to use for alerting

Declaration
public int AlertTemplate
Field Value
Type Description
System.Int32

AlertTimeout

The number of seconds for an unanswered session before we alert

Declaration
public int AlertTimeout
Field Value
Type Description
System.Int32

BadgeHeader

The badge header of the chat topic

Declaration
public string BadgeHeader
Field Value
Type Description
System.String

BotEnabled

Enable chatbot on this topic. Run the trigger scripts on bot events.

Declaration
public short BotEnabled
Field Value
Type Description
System.Int16

BotMessageReceivedScriptid

Script id to run when new messages received from customer.

Declaration
public int BotMessageReceivedScriptid
Field Value
Type Description
System.Int32

BotName

Chatbot name

Declaration
public string BotName
Field Value
Type Description
System.String

BotRegisterScriptid

Script id to register/unregister chatbot. 0 if there is no bot

Declaration
public int BotRegisterScriptid
Field Value
Type Description
System.Int32

BotSessionChangedScriptid

Script id to run when session state changes.

Declaration
public int BotSessionChangedScriptid
Field Value
Type Description
System.Int32

BotSessionCreatedScriptid

Script id to run on new session.

Declaration
public int BotSessionCreatedScriptid
Field Value
Type Description
System.Int32

CategoryId

Category on ticket created from off-line request

Declaration
public int CategoryId
Field Value
Type Description
System.Int32

ChatTopicId

The primary key (auto-incremented)

Declaration
public int ChatTopicId
Field Value
Type Description
System.Int32

CustomQueueText

A text to be used in the queue message in the chat widget. Usage is controlled by the flags field, bit number 3

Declaration
public string CustomQueueText
Field Value
Type Description
System.String

Description

The descriptiong for this topic.

Declaration
public string Description
Field Value
Type Description
System.String

Flags

Flags for this topic: show popup alert?, collect consent first?, use custom message?

Declaration
public ChatTopicFlag Flags
Field Value
Type Description
ChatTopicFlag

FriEnabled

Whether open on Fridays.

Declaration
public short FriEnabled
Field Value
Type Description
System.Int16

FriStart

When opening hours start on Fridays. Only time-part is used.

Declaration
public DateTime FriStart
Field Value
Type Description
System.DateTime

FriStop

When opening hours stop on Fridays. Only time-part is used.

Declaration
public DateTime FriStop
Field Value
Type Description
System.DateTime

KbCategoryId

Root folder for FAQ suggestions

Declaration
public int KbCategoryId
Field Value
Type Description
System.Int32

LanguageId

The reference to the associated customer language. NULL or -1 if not set.

Declaration
public int LanguageId
Field Value
Type Description
System.Int32

LastAccept

The last time a session was accepted from the inside for this topic.

Declaration
public DateTime LastAccept
Field Value
Type Description
System.DateTime

LunchStart

When opening hours starts for lunch. Only time-part is used.

Declaration
public DateTime LunchStart
Field Value
Type Description
System.DateTime

LunchStop

When opening hours stops for lunch. Only time-part is used.

Declaration
public DateTime LunchStop
Field Value
Type Description
System.DateTime

ManagerWarningNewChat

Contains the manager notify time in minutes

Declaration
public int ManagerWarningNewChat
Field Value
Type Description
System.Int32

MonEnabled

Whether open on Mondays.

Declaration
public short MonEnabled
Field Value
Type Description
System.Int16

MonStart

When opening hours start on Mondays. Only time-part is used.

Declaration
public DateTime MonStart
Field Value
Type Description
System.DateTime

MonStop

When opening hours stop on Mondays. Only time-part is used.

Declaration
public DateTime MonStop
Field Value
Type Description
System.DateTime

Name

The name of this chat topic

Declaration
public string Name
Field Value
Type Description
System.String

PriorityId

Priority on ticket created from off-line request

Declaration
public int PriorityId
Field Value
Type Description
System.Int32

SatEnabled

Whether open on Saturdays.

Declaration
public short SatEnabled
Field Value
Type Description
System.Int16

SatStart

When opening hours start on Saturdays. Only time-part is used.

Declaration
public DateTime SatStart
Field Value
Type Description
System.DateTime

SatStop

When opening hours stop on Saturdays. Only time-part is used.

Declaration
public DateTime SatStop
Field Value
Type Description
System.DateTime

SecondsPrAccept

The average number of seconds per accept for this topic.

Declaration
public int SecondsPrAccept
Field Value
Type Description
System.Int32

SunEnabled

Whether open on Sundays.

Declaration
public short SunEnabled
Field Value
Type Description
System.Int16

SunStart

When opening hours start on Sundays. Only time-part is used.

Declaration
public DateTime SunStart
Field Value
Type Description
System.DateTime

SunStop

When opening hours stop on Sundays. Only time-part is used.

Declaration
public DateTime SunStop
Field Value
Type Description
System.DateTime

ThuEnabled

Whether open on Thursdays.

Declaration
public short ThuEnabled
Field Value
Type Description
System.Int16

ThuStart

When opening hours start on Thursdays. Only time-part is used.

Declaration
public DateTime ThuStart
Field Value
Type Description
System.DateTime

ThuStop

When opening hours stop on Thursdays. Only time-part is used.

Declaration
public DateTime ThuStop
Field Value
Type Description
System.DateTime

TueEnabled

Whether open on Tuesdays.

Declaration
public short TueEnabled
Field Value
Type Description
System.Int16

TueStart

When opening hours start on Tuesdays. Only time-part is used.

Declaration
public DateTime TueStart
Field Value
Type Description
System.DateTime

TueStop

When opening hours stop on Tuesdays. Only time-part is used.

Declaration
public DateTime TueStop
Field Value
Type Description
System.DateTime

TzLocationId

Timezone used for the start/stop times for this topic.

Declaration
public int TzLocationId
Field Value
Type Description
System.Int32

UseLunchHours

Whether to use lunch hours or not.

Declaration
public short UseLunchHours
Field Value
Type Description
System.Int16

UseOpeningHours

Whether to use opening hours or not.

Declaration
public short UseOpeningHours
Field Value
Type Description
System.Int16

WarningNewChat

Contains the user notify time in minutes

Declaration
public int WarningNewChat
Field Value
Type Description
System.Int32

WedEnabled

Whether open on Wednesdays.

Declaration
public short WedEnabled
Field Value
Type Description
System.Int16

WedStart

When opening hours start on Wednesdays. Only time-part is used.

Declaration
public DateTime WedStart
Field Value
Type Description
System.DateTime

WedStop

When opening hours stop on Wednesday. Only time-part is used.

Declaration
public DateTime WedStop
Field Value
Type Description
System.DateTime

WelcomeMessage

The welcome message sent to the customer when the chat session starts.

Declaration
public string WelcomeMessage
Field Value
Type Description
System.String

WidgetAgentUseFirstname

Whether to use the firstname of the agent in the chat widget.

Declaration
public short WidgetAgentUseFirstname
Field Value
Type Description
System.Int16

WidgetAutoFaq

Enable automatic FAQ suggestions

Declaration
public short WidgetAutoFaq
Field Value
Type Description
System.Int16

WidgetColor

The base color of the widget

Declaration
public string WidgetColor
Field Value
Type Description
System.String

WidgetEnableTicket

Enable ticket submission in offline mode

Declaration
public short WidgetEnableTicket
Field Value
Type Description
System.Int16

WidgetFont

The font used in the widget

Declaration
public string WidgetFont
Field Value
Type Description
System.String

WidgetLanguage

The language ISO code for the widget language

Declaration
public string WidgetLanguage
Field Value
Type Description
System.String

WidgetOfflineFields

Required field when creating ticket in offline mode

Declaration
public WidgetRequiredFields WidgetOfflineFields
Field Value
Type Description
WidgetRequiredFields

WidgetOfflineHeader

Offline text shown in widget header

Declaration
public string WidgetOfflineHeader
Field Value
Type Description
System.String

WidgetOfflineMessage

Offline message shown in widget

Declaration
public string WidgetOfflineMessage
Field Value
Type Description
System.String

WidgetPostForm

Enable post chat form

Declaration
public short WidgetPostForm
Field Value
Type Description
System.Int16

WidgetPostHeader

Header text to show in post chat form

Declaration
public string WidgetPostHeader
Field Value
Type Description
System.String

WidgetPostMessage

Message text to show in post chat form

Declaration
public string WidgetPostMessage
Field Value
Type Description
System.String

WidgetPostTranscript

Enable transcript of chat session

Declaration
public short WidgetPostTranscript
Field Value
Type Description
System.Int16

WidgetPreForm

Enable pre-chat form for anonymous users

Declaration
public short WidgetPreForm
Field Value
Type Description
System.Int16

WidgetPreMessage

Message to be shown in a pre-chat

Declaration
public string WidgetPreMessage
Field Value
Type Description
System.String

WidgetRequiredFields

Fields required to start a chat

Declaration
public WidgetRequiredFields WidgetRequiredFields
Field Value
Type Description
WidgetRequiredFields

WidgetShowAgentPhoto

Use agent photo and name when chatting

Declaration
public short WidgetShowAgentPhoto
Field Value
Type Description
System.Int16

Indicates if the logo should be shown in the widget

Declaration
public short WidgetShowLogo
Field Value
Type Description
System.Int16

WidgetTheme

Predefined themes for the chat widget

Declaration
public WidgetTheme WidgetTheme
Field Value
Type Description
WidgetTheme

WidgetWelcomeMessage

Short message displayed as long as the request is in queue or active

Declaration
public string WidgetWelcomeMessage
Field Value
Type Description
System.String

WidgetWelcomeTitle

Short welcome message when user initiates a chat

Declaration
public string WidgetWelcomeTitle
Field Value
Type Description
System.String

Extension Methods

EnumUtil.MapEnums<From, To>(From)