Class TicketAlertRecordData

POCO (Plain Old CLR Object) class that can be used to hold data corresponding to a row from the ticket_alert table.

Inheritance

object

TicketAlertRecordData

Inherited Members

object.ToString()

object.Equals(object)

object.Equals(object, object)

object.ReferenceEquals(object, object)

object.GetHashCode()

object.GetType()

object.MemberwiseClone()

Namespace: SuperOffice.CRM.Rows

Assembly: SoDataBase.dll

Syntax

public class TicketAlertRecordData

Remarks

Please use this class instead of a full TicketAlertRow object when you do not need to create or update a value in the database. Row objects have a large overhead since they carry the corresponding TicketAlertTableInfo object, which in turn defines fields and aliases; there may be a Sentry on a row, and various other helper objects.

Constructors

TicketAlertRecordData()

POCO (Plain Old CLR Object) class that can be used to hold data corresponding to a row from the ticket_alert table.

Declaration

public TicketAlertRecordData()

Remarks

Please use this class instead of a full TicketAlertRow object when you do not need to create or update a value in the database. Row objects have a large overhead since they carry the corresponding TicketAlertTableInfo object, which in turn defines fields and aliases; there may be a Sentry on a row, and various other helper objects.

Fields

Action

Bitmap indicating what should be done when escalating to this level.

Declaration

public int Action

Field Value

Type	Description
int

Remarks

Please use this class instead of a full TicketAlertRow object when you do not need to create or update a value in the database. Row objects have a large overhead since they carry the corresponding TicketAlertTableInfo object, which in turn defines fields and aliases; there may be a Sentry on a row, and various other helper objects.

AlertLevel

The alert level (strictly ascending number).

Declaration

public short AlertLevel

Field Value

Type	Description
short

Remarks

Please use this class instead of a full TicketAlertRow object when you do not need to create or update a value in the database. Row objects have a large overhead since they carry the corresponding TicketAlertTableInfo object, which in turn defines fields and aliases; there may be a Sentry on a row, and various other helper objects.

AlertTimeout

The time (in minutes) before ticket is escalated to next level.

Declaration

public int AlertTimeout

Field Value

Type	Description
int

Remarks

Please use this class instead of a full TicketAlertRow object when you do not need to create or update a value in the database. Row objects have a large overhead since they carry the corresponding TicketAlertTableInfo object, which in turn defines fields and aliases; there may be a Sentry on a row, and various other helper objects.

DelegateTo

If ticket should be redelegated on escalation, this field contains the id of the target user.

Declaration

public int DelegateTo

Field Value

Type	Description
int

Remarks

Please use this class instead of a full TicketAlertRow object when you do not need to create or update a value in the database. Row objects have a large overhead since they carry the corresponding TicketAlertTableInfo object, which in turn defines fields and aliases; there may be a Sentry on a row, and various other helper objects.

EmailTo

If an email should be sent when escalating, this field will contain the recipient email address.

Declaration

public string EmailTo

Field Value

Type	Description
string

Remarks

Please use this class instead of a full TicketAlertRow object when you do not need to create or update a value in the database. Row objects have a large overhead since they carry the corresponding TicketAlertTableInfo object, which in turn defines fields and aliases; there may be a Sentry on a row, and various other helper objects.

Priority

The id of the ticket_priority entry this entry is connected to.

Declaration

public int Priority

Field Value

Type	Description
int

Remarks

Please use this class instead of a full TicketAlertRow object when you do not need to create or update a value in the database. Row objects have a large overhead since they carry the corresponding TicketAlertTableInfo object, which in turn defines fields and aliases; there may be a Sentry on a row, and various other helper objects.

ReplyTemplateIdCatmast

Reference to the reply template used in this alert, for mail to category master

Declaration

public int ReplyTemplateIdCatmast

Field Value

Type	Description
int

Remarks

Please use this class instead of a full TicketAlertRow object when you do not need to create or update a value in the database. Row objects have a large overhead since they carry the corresponding TicketAlertTableInfo object, which in turn defines fields and aliases; there may be a Sentry on a row, and various other helper objects.

ReplyTemplateIdCatmastSms

Reference to the reply template used in this alert, for sms to category master

Declaration

public int ReplyTemplateIdCatmastSms

Field Value

Type	Description
int

Remarks

Please use this class instead of a full TicketAlertRow object when you do not need to create or update a value in the database. Row objects have a large overhead since they carry the corresponding TicketAlertTableInfo object, which in turn defines fields and aliases; there may be a Sentry on a row, and various other helper objects.

ReplyTemplateIdCustomer

Reference to the reply template used in this alert, for mail to customer

Declaration

public int ReplyTemplateIdCustomer

Field Value

Type	Description
int

Remarks

Please use this class instead of a full TicketAlertRow object when you do not need to create or update a value in the database. Row objects have a large overhead since they carry the corresponding TicketAlertTableInfo object, which in turn defines fields and aliases; there may be a Sentry on a row, and various other helper objects.

ReplyTemplateIdEmail

Reference to the reply template used in this alert, for mail to custom address

Declaration

public int ReplyTemplateIdEmail

Field Value

Type	Description
int

Remarks

Please use this class instead of a full TicketAlertRow object when you do not need to create or update a value in the database. Row objects have a large overhead since they carry the corresponding TicketAlertTableInfo object, which in turn defines fields and aliases; there may be a Sentry on a row, and various other helper objects.

ReplyTemplateIdSms

Reference to the reply template used in this alert, for sms to custom address

Declaration

public int ReplyTemplateIdSms

Field Value

Type	Description
int

Remarks

Please use this class instead of a full TicketAlertRow object when you do not need to create or update a value in the database. Row objects have a large overhead since they carry the corresponding TicketAlertTableInfo object, which in turn defines fields and aliases; there may be a Sentry on a row, and various other helper objects.

ReplyTemplateIdUser

Reference to the reply template used in this alert, for mail to owner of ticket

Declaration

public int ReplyTemplateIdUser

Field Value

Type	Description
int

Remarks

Please use this class instead of a full TicketAlertRow object when you do not need to create or update a value in the database. Row objects have a large overhead since they carry the corresponding TicketAlertTableInfo object, which in turn defines fields and aliases; there may be a Sentry on a row, and various other helper objects.

ReplyTemplateIdUserSms

Reference to the reply template used in this alert, for sms to owner of ticket

Declaration

public int ReplyTemplateIdUserSms

Field Value

Type	Description
int

Remarks

Please use this class instead of a full TicketAlertRow object when you do not need to create or update a value in the database. Row objects have a large overhead since they carry the corresponding TicketAlertTableInfo object, which in turn defines fields and aliases; there may be a Sentry on a row, and various other helper objects.

RtiCustomerSms

Reference to the reply template used in this alert, for sms to customer

Declaration

public int RtiCustomerSms

Field Value

Type	Description
int

Remarks

Please use this class instead of a full TicketAlertRow object when you do not need to create or update a value in the database. Row objects have a large overhead since they carry the corresponding TicketAlertTableInfo object, which in turn defines fields and aliases; there may be a Sentry on a row, and various other helper objects.

ScriptId

Script that can be executed then the ticket alert action occur.

Declaration

public int ScriptId

Field Value

Type	Description
int

Remarks

Please use this class instead of a full TicketAlertRow object when you do not need to create or update a value in the database. Row objects have a large overhead since they carry the corresponding TicketAlertTableInfo object, which in turn defines fields and aliases; there may be a Sentry on a row, and various other helper objects.

SmsTo

If an sms should be sent when escalating, this field will contain the recipient email address.

Declaration

public string SmsTo

Field Value

Type	Description
string

Remarks

Please use this class instead of a full TicketAlertRow object when you do not need to create or update a value in the database. Row objects have a large overhead since they carry the corresponding TicketAlertTableInfo object, which in turn defines fields and aliases; there may be a Sentry on a row, and various other helper objects.

TicketAlertId

The primary key (auto-incremented)

Declaration

public int TicketAlertId

Field Value

Type	Description
int

Remarks

Please use this class instead of a full TicketAlertRow object when you do not need to create or update a value in the database. Row objects have a large overhead since they carry the corresponding TicketAlertTableInfo object, which in turn defines fields and aliases; there may be a Sentry on a row, and various other helper objects.

Extension Methods

EnumUtil.MapEnums<From, To>(From)

TicketAlertRecordDataExtensions.ToInsertAsync(TicketAlertRecordData, CancellationToken)

Converters.MapEnums<From, To>(From)

ObjectExtensions.AssignByReflection<T>(T, T)

ObjectExtensions.GraphCopy<T>(T)