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Class TicketAlertRow

This table will contain ticket escalation levels. A ticket will be escalated along a 'chain' of these levels.
Row Object for table 'ticket_alert'. Row objects correspond directly to database tables, and one instance of a row object represents one row in the corresponding table in the database.

Inheritance
object
SqlCommand
PrivateSave
TableRowBase
TicketAlertRow
Implements
INestedPersist
ISoDataLookup
ISentryIgnorable
Inherited Members
TableRowBase._saveOwner
TableRowBase._sentries
TableRowBase._relatedNestedPersistMembers
TableRowBase._isSaving
TableRowBase._sqlType
TableRowBase.InternalSetValue(int, object)
TableRowBase.InternalSetValue(SoField, object)
TableRowBase.GetFieldValue(FieldInfo)
TableRowBase.GetKnownFields()
TableRowBase.IsGhostField(FieldInfo)
TableRowBase.RowLoad()
TableRowBase.RowLoadAsync(ITableRowLoadHandler, CancellationToken)
TableRowBase.OnLoaded(IdxBase)
TableRowBase.Load(IdxBase, SoDataReader)
TableRowBase.Load(SoDataReader, TableInfo)
TableRowBase.SetDefaultsAsync(CancellationToken)
TableRowBase.SetDefaultsAsync(DashboardTileDefinitionRow, string, CancellationToken)
TableRowBase.SetSaveOwner(INestedPersist)
TableRowBase.GetForeignKeyHelperAsync(CancellationToken)
TableRowBase.SaveAsync()
TableRowBase.DeleteAsync()
TableRowBase.Validate()
TableRowBase.SetDirty(int, object, object)
TableRowBase.OnPreIdUpdateAsync()
TableRowBase.OnPrimaryKeyRequestAsync(PKContainer)
TableRowBase.OnPrimaryKeyUpdateAsync(PKContainer)
TableRowBase.OnIdUpdateAsync()
TableRowBase.BeginIgnoreSentryCheck()
TableRowBase.EndIgnoreSentryCheck()
TableRowBase.GetRelatedNestedPersist()
TableRowBase.RowLoad(ITableRowLoadHandler)
TableRowBase.this[int]
TableRowBase.this[SoField]
TableRowBase.Sentries
TableRowBase.IsDeleted
TableRowBase.IsSaving
TableRowBase.SqlType
TableRowBase.IsSentryIgnored
TableRowBase.IsMarkedForDelete
TableRowBase.OnElementSaved
TableRowBase.OnElementIdUpdate
PrivateSave.GetTableInfos()
PrivateSave.CloneToBasicUpdatingQuery()
PrivateSave.SetTicketLogAction(TicketLogAction, string)
PrivateSave.DoNotWriteTraveltransactionLog
PrivateSave.OnUpdateField
SqlCommand.Origin
SqlCommand.AdditionalInfo
SqlCommand.AddIgnoreAutoSentryTableInfo(TableInfo)
SqlCommand.AddIgnoreAutoSentryTableInfo(IEnumerable<TableInfo>)
SqlCommand.RemoveIgnoreAutoSentryTableInfo(TableInfo)
SqlCommand.ClearIgnoreAutoSentryTableInfos()
SqlCommand.IsAutoSentryIgnoredOnTableInfo(TableInfo)
SqlCommand.GetPrivateSaves()
SqlCommand.GetInserts()
SqlCommand.GetUpdates()
SqlCommand.GetDeletes()
SqlCommand.GetSelect()
SqlCommand.AutoSentryIgnoredTables
object.Equals(object)
object.Equals(object, object)
object.ReferenceEquals(object, object)
object.GetHashCode()
object.GetType()
object.MemberwiseClone()
Namespace: SuperOffice.CRM.Rows
Assembly: SoDataBase.dll
Syntax
public class TicketAlertRow : TableRowBase, INestedPersist, ISoDataLookup, ISentryIgnorable
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

Constructors

TicketAlertRow(TicketAlertRowIdxBase)

Constructor for the class taking an index as argument. This table will contain ticket escalation levels. A ticket will be escalated along a 'chain' of these levels.

Declaration
protected TicketAlertRow(TicketAlertRow.TicketAlertRowIdxBase idx)
Parameters
Type Name Description
TicketAlertRow.TicketAlertRowIdxBase idx

The index representing a SELECT command to the database.

Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

Fields

_currentAction

Current value, see property Action.

Declaration
protected int _currentAction
Field Value
Type Description
int
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

_currentAlertLevel

Current value, see property AlertLevel.

Declaration
protected short _currentAlertLevel
Field Value
Type Description
short
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

_currentAlertTimeout

Current value, see property AlertTimeout.

Declaration
protected int _currentAlertTimeout
Field Value
Type Description
int
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

_currentDelegateTo

Current value, see property DelegateTo.

Declaration
protected int _currentDelegateTo
Field Value
Type Description
int
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

_currentEmailTo

Current value, see property EmailTo.

Declaration
protected string _currentEmailTo
Field Value
Type Description
string
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

_currentPriority

Current value, see property Priority.

Declaration
protected int _currentPriority
Field Value
Type Description
int
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

_currentReplyTemplateIdCatmast

Current value, see property ReplyTemplateIdCatmast.

Declaration
protected int _currentReplyTemplateIdCatmast
Field Value
Type Description
int
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

_currentReplyTemplateIdCatmastSms

Current value, see property ReplyTemplateIdCatmastSms.

Declaration
protected int _currentReplyTemplateIdCatmastSms
Field Value
Type Description
int
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

_currentReplyTemplateIdCustomer

Current value, see property ReplyTemplateIdCustomer.

Declaration
protected int _currentReplyTemplateIdCustomer
Field Value
Type Description
int
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

_currentReplyTemplateIdEmail

Current value, see property ReplyTemplateIdEmail.

Declaration
protected int _currentReplyTemplateIdEmail
Field Value
Type Description
int
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

_currentReplyTemplateIdSms

Current value, see property ReplyTemplateIdSms.

Declaration
protected int _currentReplyTemplateIdSms
Field Value
Type Description
int
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

_currentReplyTemplateIdUser

Current value, see property ReplyTemplateIdUser.

Declaration
protected int _currentReplyTemplateIdUser
Field Value
Type Description
int
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

_currentReplyTemplateIdUserSms

Current value, see property ReplyTemplateIdUserSms.

Declaration
protected int _currentReplyTemplateIdUserSms
Field Value
Type Description
int
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

_currentRtiCustomerSms

Current value, see property RtiCustomerSms.

Declaration
protected int _currentRtiCustomerSms
Field Value
Type Description
int
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

_currentScriptId

Current value, see property ScriptId.

Declaration
protected int _currentScriptId
Field Value
Type Description
int
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

_currentSmsTo

Current value, see property SmsTo.

Declaration
protected string _currentSmsTo
Field Value
Type Description
string
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

_currentTicketAlertId

Current value, see property TicketAlertId.

Declaration
protected int _currentTicketAlertId
Field Value
Type Description
int
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

_persistedAction

Persisted value, see property Action.

Declaration
protected int _persistedAction
Field Value
Type Description
int
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

_persistedAlertLevel

Persisted value, see property AlertLevel.

Declaration
protected short _persistedAlertLevel
Field Value
Type Description
short
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

_persistedAlertTimeout

Persisted value, see property AlertTimeout.

Declaration
protected int _persistedAlertTimeout
Field Value
Type Description
int
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

_persistedDelegateTo

Persisted value, see property DelegateTo.

Declaration
protected int _persistedDelegateTo
Field Value
Type Description
int
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

_persistedEmailTo

Persisted value, see property EmailTo.

Declaration
protected string _persistedEmailTo
Field Value
Type Description
string
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

_persistedPriority

Persisted value, see property Priority.

Declaration
protected int _persistedPriority
Field Value
Type Description
int
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

_persistedReplyTemplateIdCatmast

Persisted value, see property ReplyTemplateIdCatmast.

Declaration
protected int _persistedReplyTemplateIdCatmast
Field Value
Type Description
int
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

_persistedReplyTemplateIdCatmastSms

Persisted value, see property ReplyTemplateIdCatmastSms.

Declaration
protected int _persistedReplyTemplateIdCatmastSms
Field Value
Type Description
int
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

_persistedReplyTemplateIdCustomer

Persisted value, see property ReplyTemplateIdCustomer.

Declaration
protected int _persistedReplyTemplateIdCustomer
Field Value
Type Description
int
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

_persistedReplyTemplateIdEmail

Persisted value, see property ReplyTemplateIdEmail.

Declaration
protected int _persistedReplyTemplateIdEmail
Field Value
Type Description
int
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

_persistedReplyTemplateIdSms

Persisted value, see property ReplyTemplateIdSms.

Declaration
protected int _persistedReplyTemplateIdSms
Field Value
Type Description
int
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

_persistedReplyTemplateIdUser

Persisted value, see property ReplyTemplateIdUser.

Declaration
protected int _persistedReplyTemplateIdUser
Field Value
Type Description
int
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

_persistedReplyTemplateIdUserSms

Persisted value, see property ReplyTemplateIdUserSms.

Declaration
protected int _persistedReplyTemplateIdUserSms
Field Value
Type Description
int
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

_persistedRtiCustomerSms

Persisted value, see property RtiCustomerSms.

Declaration
protected int _persistedRtiCustomerSms
Field Value
Type Description
int
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

_persistedScriptId

Persisted value, see property ScriptId.

Declaration
protected int _persistedScriptId
Field Value
Type Description
int
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

_persistedSmsTo

Persisted value, see property SmsTo.

Declaration
protected string _persistedSmsTo
Field Value
Type Description
string
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

_persistedTicketAlertId

Persisted value, see property TicketAlertId.

Declaration
protected int _persistedTicketAlertId
Field Value
Type Description
int
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

Properties

Action

.NET type: int. Bitmap indicating what should be done when escalating to this level.

Declaration
public virtual int Action { get; set; }
Property Value
Type Description
int
Remarks

Original type in dictionary: Int.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

AlertLevel

.NET type: short. The alert level (strictly ascending number).

Declaration
public virtual short AlertLevel { get; set; }
Property Value
Type Description
short
Remarks

Original type in dictionary: Short.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

AlertTimeout

.NET type: int. The time (in minutes) before ticket is escalated to next level.

Declaration
public virtual int AlertTimeout { get; set; }
Property Value
Type Description
int
Remarks

Original type in dictionary: Int.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

DelegateTo

.NET type: int. If ticket should be redelegated on escalation, this field contains the id of the target user.

Declaration
public virtual int DelegateTo { get; set; }
Property Value
Type Description
int
Remarks

Original type in dictionary: FK.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

EmailTo

.NET type: string. If an email should be sent when escalating, this field will contain the recipient email address.

Declaration
public virtual string EmailTo { get; set; }
Property Value
Type Description
string
Remarks

Original type in dictionary: String[256].

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

InnerFieldValuePairs

The values of all the fields in the row.
The first field is the primary key.
The index of the value corresponds to the name of the field returned from the Fields property.

Declaration
protected override ArgumentParameterCollection InnerFieldValuePairs { get; }
Property Value
Type Description
ArgumentParameterCollection
Overrides
PrivateSave.InnerFieldValuePairs
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

InnerPrimaryKey

The primary key needed to decide which specific row to alter with the current sql-command.

Declaration
protected override FieldInfo InnerPrimaryKey { get; }
Property Value
Type Description
FieldInfo
Overrides
PrivateSave.InnerPrimaryKey
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

InnerPrimaryKeyValue

The actual value the primary key must have.

Declaration
protected override Parameter InnerPrimaryKeyValue { get; }
Property Value
Type Description
Parameter
Overrides
PrivateSave.InnerPrimaryKeyValue
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

IsDirty

Is the row dirty, e.g. been modified since the last time it was saved to the database.

Declaration
public override bool IsDirty { get; }
Property Value
Type Description
bool
Overrides
TableRowBase.IsDirty
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

IsNew

Is this object new, meaning that it does not exist in the database.

Declaration
public override bool IsNew { get; }
Property Value
Type Description
bool
Overrides
TableRowBase.IsNew
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

this[string]

Get or set a value based on the name of the field.

Declaration
public override object this[string fieldName] { get; set; }
Parameters
Type Name Description
string fieldName

Name of the field in the database

Property Value
Type Description
object

Value of the field.

Overrides
TableRowBase.this[string]
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

Exceptions
Type Condition
ArgumentException

Thrown if the field is not known.

Priority

.NET type: int. The id of the ticket_priority entry this entry is connected to.

Declaration
public virtual int Priority { get; set; }
Property Value
Type Description
int
Remarks

Original type in dictionary: FK.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

ReplyTemplateIdCatmast

.NET type: int. Reference to the reply template used in this alert, for mail to category master

Declaration
public virtual int ReplyTemplateIdCatmast { get; set; }
Property Value
Type Description
int
Remarks

Original type in dictionary: FK.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

ReplyTemplateIdCatmastSms

.NET type: int. Reference to the reply template used in this alert, for sms to category master

Declaration
public virtual int ReplyTemplateIdCatmastSms { get; set; }
Property Value
Type Description
int
Remarks

Original type in dictionary: FK.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

ReplyTemplateIdCustomer

.NET type: int. Reference to the reply template used in this alert, for mail to customer

Declaration
public virtual int ReplyTemplateIdCustomer { get; set; }
Property Value
Type Description
int
Remarks

Original type in dictionary: FK.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

ReplyTemplateIdEmail

.NET type: int. Reference to the reply template used in this alert, for mail to custom address

Declaration
public virtual int ReplyTemplateIdEmail { get; set; }
Property Value
Type Description
int
Remarks

Original type in dictionary: FK.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

ReplyTemplateIdSms

.NET type: int. Reference to the reply template used in this alert, for sms to custom address

Declaration
public virtual int ReplyTemplateIdSms { get; set; }
Property Value
Type Description
int
Remarks

Original type in dictionary: FK.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

ReplyTemplateIdUser

.NET type: int. Reference to the reply template used in this alert, for mail to owner of ticket

Declaration
public virtual int ReplyTemplateIdUser { get; set; }
Property Value
Type Description
int
Remarks

Original type in dictionary: FK.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

ReplyTemplateIdUserSms

.NET type: int. Reference to the reply template used in this alert, for sms to owner of ticket

Declaration
public virtual int ReplyTemplateIdUserSms { get; set; }
Property Value
Type Description
int
Remarks

Original type in dictionary: FK.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

RtiCustomerSms

.NET type: int. Reference to the reply template used in this alert, for sms to customer

Declaration
public virtual int RtiCustomerSms { get; set; }
Property Value
Type Description
int
Remarks

Original type in dictionary: FK.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

ScriptId

.NET type: int. Script that can be executed then the ticket alert action occur.

Declaration
public virtual int ScriptId { get; set; }
Property Value
Type Description
int
Remarks

Original type in dictionary: FK.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

SmsTo

.NET type: string. If an sms should be sent when escalating, this field will contain the recipient email address.

Declaration
public virtual string SmsTo { get; set; }
Property Value
Type Description
string
Remarks

Original type in dictionary: String[256].

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

TableInfo

Get the TableInfo for the table.

Declaration
public override TableInfo TableInfo { get; }
Property Value
Type Description
TableInfo

The TableInfo for the table.

Overrides
TableRowBase.TableInfo
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

TicketAlertId

.NET type: int. The primary key (auto-incremented)

Declaration
public virtual int TicketAlertId { get; }
Property Value
Type Description
int
Remarks

Original type in dictionary: PK.

This field is the primary key and can only be read, never written.

This field is not protected by the Sentry system, and can always be read

TicketAlertTableInfo

Get the TicketAlertTableInfo object associated with the row.

Declaration
public TicketAlertTableInfo TicketAlertTableInfo { get; }
Property Value
Type Description
TicketAlertTableInfo
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

Methods

CreateNew()

Create a new instance of the TicketAlertRow object. This table will contain ticket escalation levels. A ticket will be escalated along a 'chain' of these levels.

Declaration
public static TicketAlertRow CreateNew()
Returns
Type Description
TicketAlertRow

A new instance of the TicketAlertRow object.

Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

GetFromCustomSearch(CustomSearch)

Create a new instance of the TicketAlertRow object, and populate it with data from a custom search. If the search returns no results, an object with IsNew will be returned; if the result contains one row, an object representing that row will be returned. If the result contains more than one row, the first row will be used and the rest discarded (there is no way of detecting this situation).

Declaration
public static TicketAlertRow GetFromCustomSearch(TicketAlertRow.CustomSearch query)
Parameters
Type Name Description
TicketAlertRow.CustomSearch query

The custom search to execute against the database

Returns
Type Description
TicketAlertRow

A new instance of the TicketAlertRow object, reflecting the result of the query.

Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

GetFromCustomSearchAsync(CustomSearch, CancellationToken)

Create a new instance of the TicketAlertRow object, and populate it with data from a custom search. If the search returns no results, an object with IsNew will be returned; if the result contains one row, an object representing that row will be returned. If the result contains more than one row, the first row will be used and the rest discarded (there is no way of detecting this situation).

Declaration
[CreateSyncVersion(OmitNullableDirective = true)]
public static Task<TicketAlertRow> GetFromCustomSearchAsync(TicketAlertRow.CustomSearch query, CancellationToken cancellationToken = default)
Parameters
Type Name Description
TicketAlertRow.CustomSearch query

The custom search to execute against the database

CancellationToken cancellationToken
Returns
Type Description
Task<TicketAlertRow>

A new instance of the TicketAlertRow object, reflecting the result of the query.

Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

GetFromIdxTicketAlertIdAsync(int, CancellationToken)

Create a new instance of the TicketAlertRow object, by querying the database table via the index 'IDXTicket_alertId'. This method is intended to make it easy to use efficient queries that match a database index.

Declaration
public static Task<TicketAlertRow> GetFromIdxTicketAlertIdAsync(int ticketAlertId, CancellationToken cancellationToken = default)
Parameters
Type Name Description
int ticketAlertId
CancellationToken cancellationToken
Returns
Type Description
Task<TicketAlertRow>

Row object that represents the result of the search. IsNew will be true if the query did not match any row in the table

Remarks

This method represents one of the unique indexes on the TicketAlert table. Non-unique indexes have corresponding inner classes and methods in the TicketAlertRows collection, since they may return more than one row.

GetFromReader(SoDataReader, TicketAlertTableInfo)

Create a new instance of the TicketAlertRow object, and populate it with data from a reader/tableinfo. If the reader has DBNull as the current value of the primary key field, an unpopulated object with IsNew == true will be returned. If any fields are missing or one of the non-primary key fields is DBNull, an exception will be thrown. This table will contain ticket escalation levels. A ticket will be escalated along a 'chain' of these levels.

Declaration
public static TicketAlertRow GetFromReader(SoDataReader reader, TicketAlertTableInfo tableInfo)
Parameters
Type Name Description
SoDataReader reader

SoDataReader positioned to a valid database row.

TicketAlertTableInfo tableInfo

TicketAlertTableInfo instance used in the query that is the source of the reader. The fields used from the reader will be those owned by this tableinfo object.

Returns
Type Description
TicketAlertRow

A new instance of the TicketAlertRow object.

Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

GetPersistedFieldValue(FieldInfo)

Get the persisted value of a field.

Declaration
public override object GetPersistedFieldValue(FieldInfo field)
Parameters
Type Name Description
FieldInfo field

Specification of a field

Returns
Type Description
object

Field value, such as an int, DateTime, string ... Null can be returned if the value is not known.

Overrides
PrivateSave.GetPersistedFieldValue(FieldInfo)
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

Exceptions
Type Condition
ArgumentException

Thrown if the field is not known.

InternalSetValue(string, object)

This table will contain ticket escalation levels. A ticket will be escalated along a 'chain' of these levels.
Row Object for table 'ticket_alert'. Row objects correspond directly to database tables, and one instance of a row object represents one row in the corresponding table in the database.

Declaration
protected override void InternalSetValue(string fieldName, object value)
Parameters
Type Name Description
string fieldName
object value
Overrides
TableRowBase.InternalSetValue(string, object)
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

IsPersistedFieldValueKnown(FieldInfo)

Check if the persisted value for a field is known.

Declaration
public override bool IsPersistedFieldValueKnown(FieldInfo field)
Parameters
Type Name Description
FieldInfo field

Specification of a field

Returns
Type Description
bool

True if the value is known and sentry permits read.

Overrides
PrivateSave.IsPersistedFieldValueKnown(FieldInfo)
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

OnLoad(SoDataReader, TableInfo)

Fill the object with data returned from the database.

Declaration
protected override void OnLoad(SoDataReader reader, TableInfo tableInfo)
Parameters
Type Name Description
SoDataReader reader

Object holding the data returned from the database.

TableInfo tableInfo

The TableInfo used for the SELECT statement.

Overrides
TableRowBase.OnLoad(SoDataReader, TableInfo)
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

OnSaveAsync(BatchSave)

Add the object to the BatchSave list if it needs saving.

Declaration
protected override Task OnSaveAsync(BatchSave batchSave)
Parameters
Type Name Description
BatchSave batchSave

Collection of objects to be saved within the transaction.

Returns
Type Description
Task
Overrides
TableRowBase.OnSaveAsync(BatchSave)
Remarks

Classes overriding this method should call it.

OnSavedAsync(bool)

Method called after the save operation has been performed.

Declaration
protected override Task OnSavedAsync(bool bSucceeded)
Parameters
Type Name Description
bool bSucceeded

True if the save operation succeeded (e.g. transaction committed), or false if the save operation failed (e.g. transaction rolled back)

Returns
Type Description
Task
Overrides
TableRowBase.OnSavedAsync(bool)
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

Reset()

Reset the changes made on the object.

Declaration
protected override void Reset()
Overrides
TableRowBase.Reset()
Remarks

If the row is not persisted to the database (e.g. IsNew is true), all the values will be reset. If the row has been persisted to or loaded from the database, the properties will be set to those of the last persisted or loaded values.

SetDefaultsAsync(DefaulterStrategy, CancellationToken)

Set default values for the row.

Declaration
public override Task SetDefaultsAsync(DefaulterStrategy strategy, CancellationToken cancellationToken = default)
Parameters
Type Name Description
DefaulterStrategy strategy

Strategy used when applying default values; values depend on where we are in the Create/Fetch/Populate/Save cycle

CancellationToken cancellationToken
Returns
Type Description
Task
Overrides
TableRowBase.SetDefaultsAsync(DefaulterStrategy, CancellationToken)
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

SetPrimaryKey(int)

Set the primary key for the row.

Declaration
protected override void SetPrimaryKey(int primaryKey)
Parameters
Type Name Description
int primaryKey

The new primary key for the row.

Overrides
TableRowBase.SetPrimaryKey(int)
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

SetRowAsNew()

This table will contain ticket escalation levels. A ticket will be escalated along a 'chain' of these levels.
Row Object for table 'ticket_alert'. Row objects correspond directly to database tables, and one instance of a row object represents one row in the corresponding table in the database.

Declaration
public override void SetRowAsNew()
Overrides
TableRowBase.SetRowAsNew()
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

ToString()

ToString method intended for debugging, returns a string that displays the object type, new/dirty status, primary key and the string fields

Declaration
public override string ToString()
Returns
Type Description
string
Overrides
object.ToString()
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

Validate(RowValidator)

Validate this row.

Declaration
public override void Validate(RowValidator rowValidator)
Parameters
Type Name Description
RowValidator rowValidator

RowValidator for inserting the result of the validation

Overrides
TableRowBase.Validate(RowValidator)
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketAlertRow TicketAlertRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketAlertRow.IsNew and SuperOffice.CRM.Data.TicketAlertRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketAlertTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketAlertTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketAlertRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketAlertRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketAlert are:
Index fieldsNested index class name

Implements

INestedPersist
ISoDataLookup
ISentryIgnorable

Extension Methods

EnumUtil.MapEnums<From, To>(From)
TicketAlertRecordDataExtensions.ToRecordData(TicketAlertRow)
Converters.MapEnums<From, To>(From)
QueryExectionExtensions.ExecuteNonQuery(SqlCommand)
QueryExectionExtensions.ExecuteNonQueryAsync(SqlCommand, CancellationToken)
QueryExectionExtensions.ExecuteReader(SqlCommand, bool)
QueryExectionExtensions.ExecuteReaderAsync(SqlCommand, bool, CancellationToken)
QueryExectionExtensions.ExecuteScalarAsync<T>(SqlCommand, bool, CancellationToken)
QueryExectionExtensions.ExecuteScalarAsync<T>(SqlCommand, CancellationToken)
QueryExectionExtensions.ExecuteScalar<T>(SqlCommand)
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