Class TicketRow

This table contains the tickets (requests) of the system. Its purpose should be evident.
Row Object for table 'ticket'. Row objects correspond directly to database tables, and one instance of a row object represents one row in the corresponding table in the database.

Inheritance

object

SqlCommand

PrivateSave

TableRowBase

TicketRow

Implements

INestedPersist

ISoDataLookup

ISentryIgnorable

IExtraFieldsHelper

Inherited Members

TableRowBase._saveOwner

TableRowBase._sentries

TableRowBase._relatedNestedPersistMembers

TableRowBase._isSaving

TableRowBase._sqlType

TableRowBase.InternalSetValue(int, object)

TableRowBase.InternalSetValue(SoField, object)

TableRowBase.GetFieldValue(FieldInfo)

TableRowBase.GetKnownFields()

TableRowBase.IsGhostField(FieldInfo)

TableRowBase.RowLoad()

TableRowBase.RowLoadAsync(ITableRowLoadHandler, CancellationToken)

TableRowBase.OnLoaded(IdxBase)

TableRowBase.Load(IdxBase, SoDataReader)

TableRowBase.Load(SoDataReader, TableInfo)

TableRowBase.SetDefaultsAsync(CancellationToken)

TableRowBase.SetDefaultsAsync(DashboardTileDefinitionRow, string, CancellationToken)

TableRowBase.SetSaveOwner(INestedPersist)

TableRowBase.GetForeignKeyHelperAsync(CancellationToken)

TableRowBase.SaveAsync()

TableRowBase.DeleteAsync()

TableRowBase.Validate()

TableRowBase.SetDirty(int, object, object)

TableRowBase.OnPreIdUpdateAsync()

TableRowBase.OnPrimaryKeyRequestAsync(PKContainer)

TableRowBase.OnPrimaryKeyUpdateAsync(PKContainer)

TableRowBase.OnIdUpdateAsync()

TableRowBase.BeginIgnoreSentryCheck()

TableRowBase.EndIgnoreSentryCheck()

TableRowBase.GetRelatedNestedPersist()

TableRowBase.RowLoad(ITableRowLoadHandler)

TableRowBase.this[int]

TableRowBase.this[SoField]

TableRowBase.Sentries

TableRowBase.IsDeleted

TableRowBase.IsSaving

TableRowBase.SqlType

TableRowBase.IsSentryIgnored

TableRowBase.IsMarkedForDelete

TableRowBase.OnElementSaved

TableRowBase.OnElementIdUpdate

PrivateSave.GetTableInfos()

PrivateSave.CloneToBasicUpdatingQuery()

PrivateSave.SetTicketLogAction(TicketLogAction, string)

PrivateSave.DoNotWriteTraveltransactionLog

PrivateSave.OnUpdateField

SqlCommand.AdditionalInfo

SqlCommand.AddIgnoreAutoSentryTableInfo(TableInfo)

SqlCommand.AddIgnoreAutoSentryTableInfo(IEnumerable<TableInfo>)

SqlCommand.RemoveIgnoreAutoSentryTableInfo(TableInfo)

SqlCommand.ClearIgnoreAutoSentryTableInfos()

SqlCommand.IsAutoSentryIgnoredOnTableInfo(TableInfo)

SqlCommand.GetPrivateSaves()

SqlCommand.GetInserts()

SqlCommand.GetUpdates()

SqlCommand.GetDeletes()

SqlCommand.GetSelect()

SqlCommand.AutoSentryIgnoredTables

object.Equals(object)

object.Equals(object, object)

object.ReferenceEquals(object, object)

object.GetHashCode()

object.GetType()

object.MemberwiseClone()

Namespace: SuperOfficeCRMRows

Assembly: SoDataBase.dll

Syntax

public class TicketRow : TableRowBase, INestedPersist, ISoDataLookup, ISentryIgnorable, IExtraFieldsHelper

Remarks

Row objects can be created in several ways.

• Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the SuperOffice.CRM.Data.TableRowBase.Save method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
• You can create a (nested) TicketRow TicketRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
• For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the SuperOffice.CRM.Data.TicketRow.IsNew and SuperOffice.CRM.Data.TicketRow.IsDirty properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
• Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.

Non-unique indexes are handled through the TicketRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a SuperOffice.CRM.Rows.TicketRows.GetFromReader method to retrieve the results of queries that return more than one row.

Unique indexes on table Ticket are:

Index fields	Nested index class name

Constructors

TicketRow(TicketRowIdxBase)

Constructor for the class taking an index as argument. This table contains the tickets (requests) of the system. Its purpose should be evident.

Declaration

protected TicketRow(TicketRow.TicketRowIdxBase idx)

Parameters

Type	Name	Description
TicketRowTicketRowIdxBase	idx	The index representing a SELECT command to the database.

Fields

_currentActivate

Current value, see property Activate.

Declaration

protected DateTime _currentActivate

Field Value

Type	Description
DateTime

_currentAlertLevel

Current value, see property AlertLevel.

Declaration

protected short _currentAlertLevel

Field Value

Type	Description
short

_currentAlertStop

Current value, see property AlertStop.

Declaration

protected int _currentAlertStop

Field Value

Type	Description
int

_currentAlertTimeout

Current value, see property AlertTimeout.

Declaration

protected DateTime _currentAlertTimeout

Field Value

Type	Description
DateTime

_currentAuthor

Current value, see property Author.

Declaration

protected string _currentAuthor

Field Value

Type	Description
string

_currentCategory

Current value, see property Category.

Declaration

protected int _currentCategory

Field Value

Type	Description
int

_currentClosedAt

Current value, see property ClosedAt.

Declaration

protected DateTime _currentClosedAt

Field Value

Type	Description
DateTime

_currentConnectId

Current value, see property ConnectId.

Declaration

protected int _currentConnectId

Field Value

Type	Description
int

_currentContactId

Current value, see property ContactId.

Declaration

protected int _currentContactId

Field Value

Type	Description
int

_currentCreatedAt

Current value, see property CreatedAt.

Declaration

protected DateTime _currentCreatedAt

Field Value

Type	Description
DateTime

_currentCreatedBy

Current value, see property CreatedBy.

Declaration

protected int _currentCreatedBy

Field Value

Type	Description
int

_currentCreatedByWorkflowId

Current value, see property CreatedByWorkflowId.

Declaration

protected int _currentCreatedByWorkflowId

Field Value

Type	Description
int

_currentCustId

Current value, see property CustId.

Declaration

protected int _currentCustId

Field Value

Type	Description
int

_currentDbiAgentId

Current value, see property DbiAgentId.

Declaration

protected int _currentDbiAgentId

Field Value

Type	Description
int

_currentDbiKey

Current value, see property DbiKey.

Declaration

protected string _currentDbiKey

Field Value

Type	Description
string

_currentDbiLastModified

Current value, see property DbiLastModified.

Declaration

protected DateTime _currentDbiLastModified

Field Value

Type	Description
DateTime

_currentDbiLastSyncronized

Current value, see property DbiLastSyncronized.

Declaration

protected DateTime _currentDbiLastSyncronized

Field Value

Type	Description
DateTime

_currentDeadline

Current value, see property Deadline.

Declaration

protected DateTime _currentDeadline

Field Value

Type	Description
DateTime

_currentDisplayFilter

Current value, see property DisplayFilter.

Declaration

protected string _currentDisplayFilter

Field Value

Type	Description
string

_currentFilterAddress

Current value, see property FilterAddress.

Declaration

protected string _currentFilterAddress

Field Value

Type	Description
string

_currentFilterId

Current value, see property FilterId.

Declaration

protected int _currentFilterId

Field Value

Type	Description
int

_currentFirstReadByOwner

Current value, see property FirstReadByOwner.

Declaration

protected DateTime _currentFirstReadByOwner

Field Value

Type	Description
DateTime

_currentFirstReadByUser

Current value, see property FirstReadByUser.

Declaration

protected DateTime _currentFirstReadByUser

Field Value

Type	Description
DateTime

_currentFormSubmissionId

Current value, see property FormSubmissionId.

Declaration

protected int _currentFormSubmissionId

Field Value

Type	Description
int

_currentFromAddress

Current value, see property FromAddress.

Declaration

protected string _currentFromAddress

Field Value

Type	Description
string

_currentHasAttachment

Current value, see property HasAttachment.

Declaration

protected short _currentHasAttachment

Field Value

Type	Description
short

_currentLanguage

Current value, see property Language.

Declaration

protected string _currentLanguage

Field Value

Type	Description
string

_currentLastChanged

Current value, see property LastChanged.

Declaration

protected DateTime _currentLastChanged

Field Value

Type	Description
DateTime

_currentNumMessages

Current value, see property NumMessages.

Declaration

protected int _currentNumMessages

Field Value

Type	Description
int

_currentNumReplies

Current value, see property NumReplies.

Declaration

protected int _currentNumReplies

Field Value

Type	Description
int

_currentOrigCategory

Current value, see property OrigCategory.

Declaration

protected int _currentOrigCategory

Field Value

Type	Description
int

_currentOrigHumanCategoryId

Current value, see property OrigHumanCategoryId.

Declaration

protected int _currentOrigHumanCategoryId

Field Value

Type	Description
int

_currentOrigPriority

Current value, see property OrigPriority.

Declaration

protected int _currentOrigPriority

Field Value

Type	Description
int

_currentOrigin

Current value, see property Origin.

Declaration

protected TicketOrigin _currentOrigin

Field Value

Type	Description
TicketOrigin

_currentOwnedBy

Current value, see property OwnedBy.

Declaration

protected int _currentOwnedBy

Field Value

Type	Description
int

_currentPriority

Current value, see property Priority.

Declaration

protected int _currentPriority

Field Value

Type	Description
int

_currentProjectId

Current value, see property ProjectId.

Declaration

protected int _currentProjectId

Field Value

Type	Description
int

_currentReadByCustomer

Current value, see property ReadByCustomer.

Declaration

protected DateTime _currentReadByCustomer

Field Value

Type	Description
DateTime

_currentReadByOwner

Current value, see property ReadByOwner.

Declaration

protected DateTime _currentReadByOwner

Field Value

Type	Description
DateTime

_currentReadStatus

Current value, see property ReadStatus.

Declaration

protected TicketReadStatus _currentReadStatus

Field Value

Type	Description
TicketReadStatus

_currentRealTimeSpentExternally

Current value, see property RealTimeSpentExternally.

Declaration

protected int _currentRealTimeSpentExternally

Field Value

Type	Description
int

_currentRealTimeSpentInternally

Current value, see property RealTimeSpentInternally.

Declaration

protected int _currentRealTimeSpentInternally

Field Value

Type	Description
int

_currentRealTimeSpentQueue

Current value, see property RealTimeSpentQueue.

Declaration

protected int _currentRealTimeSpentQueue

Field Value

Type	Description
int

_currentRealTimeToClose

Current value, see property RealTimeToClose.

Declaration

protected int _currentRealTimeToClose

Field Value

Type	Description
int

_currentRealTimeToReply

Current value, see property RealTimeToReply.

Declaration

protected int _currentRealTimeToReply

Field Value

Type	Description
int

_currentRepliedAt

Current value, see property RepliedAt.

Declaration

protected DateTime _currentRepliedAt

Field Value

Type	Description
DateTime

_currentSaleId

Current value, see property SaleId.

Declaration

protected int _currentSaleId

Field Value

Type	Description
int

_currentSentiment

Current value, see property Sentiment.

Declaration

protected int _currentSentiment

Field Value

Type	Description
int

_currentSentimentConfidence

Current value, see property SentimentConfidence.

Declaration

protected int _currentSentimentConfidence

Field Value

Type	Description
int

_currentSlevel

Current value, see property Slevel.

Declaration

protected TicketSecurityLevel _currentSlevel

Field Value

Type	Description
TicketSecurityLevel

_currentStatus

Current value, see property Status.

Declaration

protected TicketBaseStatus _currentStatus

Field Value

Type	Description
TicketBaseStatus

_currentSuggestedCategoryId

Current value, see property SuggestedCategoryId.

Declaration

protected int _currentSuggestedCategoryId

Field Value

Type	Description
int

_currentTags

Current value, see property Tags.

Declaration

protected int[] _currentTags

Field Value

Type	Description
int

_currentTicketId

Current value, see property TicketId.

Declaration

protected int _currentTicketId

Field Value

Type	Description
int

_currentTicketStatus

Current value, see property TicketStatus.

Declaration

protected int _currentTicketStatus

Field Value

Type	Description
int

_currentTicketType

Current value, see property TicketType.

Declaration

protected int _currentTicketType

Field Value

Type	Description
int

_currentTimeSpent

Current value, see property TimeSpent.

Declaration

protected int _currentTimeSpent

Field Value

Type	Description
int

_currentTimeSpentCalculated

Current value, see property TimeSpentCalculated.

Declaration

protected DateTime _currentTimeSpentCalculated

Field Value

Type	Description
DateTime

_currentTimeSpentExternally

Current value, see property TimeSpentExternally.

Declaration

protected int _currentTimeSpentExternally

Field Value

Type	Description
int

_currentTimeSpentInternally

Current value, see property TimeSpentInternally.

Declaration

protected int _currentTimeSpentInternally

Field Value

Type	Description
int

_currentTimeSpentQueue

Current value, see property TimeSpentQueue.

Declaration

protected int _currentTimeSpentQueue

Field Value

Type	Description
int

_currentTimeToClose

Current value, see property TimeToClose.

Declaration

protected int _currentTimeToClose

Field Value

Type	Description
int

_currentTimeToReply

Current value, see property TimeToReply.

Declaration

protected int _currentTimeToReply

Field Value

Type	Description
int

_currentTitle

Current value, see property Title.

Declaration

protected string _currentTitle

Field Value

Type	Description
string

_persistedActivate

Persisted value, see property Activate.

Declaration

protected DateTime _persistedActivate

Field Value

Type	Description
DateTime

_persistedAlertLevel

Persisted value, see property AlertLevel.

Declaration

protected short _persistedAlertLevel

Field Value

Type	Description
short

_persistedAlertStop

Persisted value, see property AlertStop.

Declaration

protected int _persistedAlertStop

Field Value

Type	Description
int

_persistedAlertTimeout

Persisted value, see property AlertTimeout.

Declaration

protected DateTime _persistedAlertTimeout

Field Value

Type	Description
DateTime

_persistedAuthor

Persisted value, see property Author.

Declaration

protected string _persistedAuthor

Field Value

Type	Description
string

_persistedCategory

Persisted value, see property Category.

Declaration

protected int _persistedCategory

Field Value

Type	Description
int

_persistedClosedAt

Persisted value, see property ClosedAt.

Declaration

protected DateTime _persistedClosedAt

Field Value

Type	Description
DateTime

_persistedConnectId

Persisted value, see property ConnectId.

Declaration

protected int _persistedConnectId

Field Value

Type	Description
int

_persistedContactId

Persisted value, see property ContactId.

Declaration

protected int _persistedContactId

Field Value

Type	Description
int

_persistedCreatedAt

Persisted value, see property CreatedAt.

Declaration

protected DateTime _persistedCreatedAt

Field Value

Type	Description
DateTime

_persistedCreatedBy

Persisted value, see property CreatedBy.

Declaration

protected int _persistedCreatedBy

Field Value

Type	Description
int

_persistedCreatedByWorkflowId

Persisted value, see property CreatedByWorkflowId.

Declaration

protected int _persistedCreatedByWorkflowId

Field Value

Type	Description
int

_persistedCustId

Persisted value, see property CustId.

Declaration

protected int _persistedCustId

Field Value

Type	Description
int

_persistedDbiAgentId

Persisted value, see property DbiAgentId.

Declaration

protected int _persistedDbiAgentId

Field Value

Type	Description
int

_persistedDbiKey

Persisted value, see property DbiKey.

Declaration

protected string _persistedDbiKey

Field Value

Type	Description
string

_persistedDbiLastModified

Persisted value, see property DbiLastModified.

Declaration

protected DateTime _persistedDbiLastModified

Field Value

Type	Description
DateTime

_persistedDbiLastSyncronized

Persisted value, see property DbiLastSyncronized.

Declaration

protected DateTime _persistedDbiLastSyncronized

Field Value

Type	Description
DateTime

_persistedDeadline

Persisted value, see property Deadline.

Declaration

protected DateTime _persistedDeadline

Field Value

Type	Description
DateTime

_persistedDisplayFilter

Persisted value, see property DisplayFilter.

Declaration

protected string _persistedDisplayFilter

Field Value

Type	Description
string

_persistedFilterAddress

Persisted value, see property FilterAddress.

Declaration

protected string _persistedFilterAddress

Field Value

Type	Description
string

_persistedFilterId

Persisted value, see property FilterId.

Declaration

protected int _persistedFilterId

Field Value

Type	Description
int

_persistedFirstReadByOwner

Persisted value, see property FirstReadByOwner.

Declaration

protected DateTime _persistedFirstReadByOwner

Field Value

Type	Description
DateTime

_persistedFirstReadByUser

Persisted value, see property FirstReadByUser.

Declaration

protected DateTime _persistedFirstReadByUser

Field Value

Type	Description
DateTime

_persistedFormSubmissionId

Persisted value, see property FormSubmissionId.

Declaration

protected int _persistedFormSubmissionId

Field Value

Type	Description
int

_persistedFromAddress

Persisted value, see property FromAddress.

Declaration

protected string _persistedFromAddress

Field Value

Type	Description
string

_persistedHasAttachment

Persisted value, see property HasAttachment.

Declaration

protected short _persistedHasAttachment

Field Value

Type	Description
short

_persistedLanguage

Persisted value, see property Language.

Declaration

protected string _persistedLanguage

Field Value

Type	Description
string

_persistedLastChanged

Persisted value, see property LastChanged.

Declaration

protected DateTime _persistedLastChanged

Field Value

Type	Description
DateTime

_persistedNumMessages

Persisted value, see property NumMessages.

Declaration

protected int _persistedNumMessages

Field Value

Type	Description
int

_persistedNumReplies

Persisted value, see property NumReplies.

Declaration

protected int _persistedNumReplies

Field Value

Type	Description
int

_persistedOrigCategory

Persisted value, see property OrigCategory.

Declaration

protected int _persistedOrigCategory

Field Value

Type	Description
int

_persistedOrigHumanCategoryId

Persisted value, see property OrigHumanCategoryId.

Declaration

protected int _persistedOrigHumanCategoryId

Field Value

Type	Description
int

_persistedOrigPriority

Persisted value, see property OrigPriority.

Declaration

protected int _persistedOrigPriority

Field Value

Type	Description
int

_persistedOrigin

Persisted value, see property Origin.

Declaration

protected TicketOrigin _persistedOrigin

Field Value

Type	Description
TicketOrigin

_persistedOwnedBy

Persisted value, see property OwnedBy.

Declaration

protected int _persistedOwnedBy

Field Value

Type	Description
int

_persistedPriority

Persisted value, see property Priority.

Declaration

protected int _persistedPriority

Field Value

Type	Description
int

_persistedProjectId

Persisted value, see property ProjectId.

Declaration

protected int _persistedProjectId

Field Value

Type	Description
int

_persistedReadByCustomer

Persisted value, see property ReadByCustomer.

Declaration

protected DateTime _persistedReadByCustomer

Field Value

Type	Description
DateTime

_persistedReadByOwner

Persisted value, see property ReadByOwner.

Declaration

protected DateTime _persistedReadByOwner

Field Value

Type	Description
DateTime

_persistedReadStatus

Persisted value, see property ReadStatus.

Declaration

protected TicketReadStatus _persistedReadStatus

Field Value

Type	Description
TicketReadStatus

_persistedRealTimeSpentExternally

Persisted value, see property RealTimeSpentExternally.

Declaration

protected int _persistedRealTimeSpentExternally

Field Value

Type	Description
int

_persistedRealTimeSpentInternally

Persisted value, see property RealTimeSpentInternally.

Declaration

protected int _persistedRealTimeSpentInternally

Field Value

Type	Description
int

_persistedRealTimeSpentQueue

Persisted value, see property RealTimeSpentQueue.

Declaration

protected int _persistedRealTimeSpentQueue

Field Value

Type	Description
int

_persistedRealTimeToClose

Persisted value, see property RealTimeToClose.

Declaration

protected int _persistedRealTimeToClose

Field Value

Type	Description
int

_persistedRealTimeToReply

Persisted value, see property RealTimeToReply.

Declaration

protected int _persistedRealTimeToReply

Field Value

Type	Description
int

_persistedRepliedAt

Persisted value, see property RepliedAt.

Declaration

protected DateTime _persistedRepliedAt

Field Value

Type	Description
DateTime

_persistedSaleId

Persisted value, see property SaleId.

Declaration

protected int _persistedSaleId

Field Value

Type	Description
int

_persistedSentiment

Persisted value, see property Sentiment.

Declaration

protected int _persistedSentiment

Field Value

Type	Description
int

_persistedSentimentConfidence

Persisted value, see property SentimentConfidence.

Declaration

protected int _persistedSentimentConfidence

Field Value

Type	Description
int

_persistedSlevel

Persisted value, see property Slevel.

Declaration

protected TicketSecurityLevel _persistedSlevel

Field Value

Type	Description
TicketSecurityLevel

_persistedStatus

Persisted value, see property Status.

Declaration

protected TicketBaseStatus _persistedStatus

Field Value

Type	Description
TicketBaseStatus

_persistedSuggestedCategoryId

Persisted value, see property SuggestedCategoryId.

Declaration

protected int _persistedSuggestedCategoryId

Field Value

Type	Description
int

_persistedTags

Persisted value, see property Tags.

Declaration

protected int[] _persistedTags

Field Value

Type	Description
int

_persistedTicketId

Persisted value, see property TicketId.

Declaration

protected int _persistedTicketId

Field Value

Type	Description
int

_persistedTicketStatus

Persisted value, see property TicketStatus.

Declaration

protected int _persistedTicketStatus

Field Value

Type	Description
int

_persistedTicketType

Persisted value, see property TicketType.

Declaration

protected int _persistedTicketType

Field Value

Type	Description
int

_persistedTimeSpent

Persisted value, see property TimeSpent.

Declaration

protected int _persistedTimeSpent

Field Value

Type	Description
int

_persistedTimeSpentCalculated

Persisted value, see property TimeSpentCalculated.

Declaration

protected DateTime _persistedTimeSpentCalculated

Field Value

Type	Description
DateTime

_persistedTimeSpentExternally

Persisted value, see property TimeSpentExternally.

Declaration

protected int _persistedTimeSpentExternally

Field Value

Type	Description
int

_persistedTimeSpentInternally

Persisted value, see property TimeSpentInternally.

Declaration

protected int _persistedTimeSpentInternally

Field Value

Type	Description
int

_persistedTimeSpentQueue

Persisted value, see property TimeSpentQueue.

Declaration

protected int _persistedTimeSpentQueue

Field Value

Type	Description
int

_persistedTimeToClose

Persisted value, see property TimeToClose.

Declaration

protected int _persistedTimeToClose

Field Value

Type	Description
int

_persistedTimeToReply

Persisted value, see property TimeToReply.

Declaration

protected int _persistedTimeToReply

Field Value

Type	Description
int

_persistedTitle

Persisted value, see property Title.

Declaration

protected string _persistedTitle

Field Value

Type	Description
string

Properties

Activate

.NET type: DateTime. When the ticket should be activated, if it is postponed.

Declaration

public virtual DateTime Activate { get; set; }

Property Value

Type	Description
DateTime

Remarks

Original type in dictionary: DateTime.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (DateTime.MinValue)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

AlertLevel

.NET type: short. The alert level for the ticket. Matches the level value of the ticket_alert table.

Declaration

public virtual short AlertLevel { get; set; }

Property Value

Type	Description
short

Remarks

Original type in dictionary: Short.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value ((short)0)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

AlertStop

.NET type: int. If the esclatation was stopped, this fields indicates how many seconds left before the next escalation level. -1 if escalation is running.

Declaration

public virtual int AlertStop { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: Int.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (0)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

AlertTimeout

.NET type: DateTime. The datetime for when the ticket should jump to the next alert_level.

Declaration

public virtual DateTime AlertTimeout { get; set; }

Property Value

Type	Description
DateTime

Remarks

Original type in dictionary: DateTime.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (DateTime.MinValue)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

Author

.NET type: string. A string representing the author of the ticket (same as author of first message).

Declaration

public virtual string Author { get; set; }

Property Value

Type	Description
string

Remarks

Original type in dictionary: String[256].

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (string.Empty)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

Category

.NET type: int. The id of the category a ticket is in.

Declaration

public virtual int Category { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: FK.

Setting this field to a new value will reset the Sentry and recalculate your rights based on the new value

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (0)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

ClosedAt

.NET type: DateTime. When the ticket was closed.

Declaration

public virtual DateTime ClosedAt { get; set; }

Property Value

Type	Description
DateTime

Remarks

Original type in dictionary: DateTime.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

ConnectId

.NET type: int. If a ticket is connected to another ticket, this field is set to the id of the 'master' ticket.

Declaration

public virtual int ConnectId { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: FK.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (0)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

ContactId

.NET type: int. The company of the person in the cust_id field, if that person belongs to a company

Declaration

public virtual int ContactId { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: FK.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

CreatedAt

.NET type: DateTime. When the ticket was created.

Declaration

public virtual DateTime CreatedAt { get; set; }

Property Value

Type	Description
DateTime

Remarks

Original type in dictionary: DateTime.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (DateTime.MinValue)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

CreatedBy

.NET type: int. The id of the user who created the ticket. 1 (system user) if the ticket was created externally

Declaration

public virtual int CreatedBy { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: FK.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (0)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

CreatedByWorkflowId

.NET type: int. The workflow this request/ticket was created by

Declaration

public virtual int CreatedByWorkflowId { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: FK.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

CustId

.NET type: int. The reference to the customer. NULL or -1 if ticket is not connected to customer.

Declaration

public virtual int CustId { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: FK.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (0)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

DbiAgentId

.NET type: int. Integration agent (eJournal)

Declaration

public virtual int DbiAgentId { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: FK.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

DbiKey

.NET type: string. The primary key for the integrated entry in the external datasource.

Declaration

public virtual string DbiKey { get; set; }

Property Value

Type	Description
string

Remarks

Original type in dictionary: String[256].

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

DbiLastModified

.NET type: DateTime. When the entry was last modified.

Declaration

public virtual DateTime DbiLastModified { get; set; }

Property Value

Type	Description
DateTime

Remarks

Original type in dictionary: DateTime.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

DbiLastSyncronized

.NET type: DateTime. Last external synchronization.

Declaration

public virtual DateTime DbiLastSyncronized { get; set; }

Property Value

Type	Description
DateTime

Remarks

Original type in dictionary: DateTime.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

Deadline

.NET type: DateTime. Deadline for ticket.

Declaration

public virtual DateTime Deadline { get; set; }

Property Value

Type	Description
DateTime

Remarks

Original type in dictionary: DateTime.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (DateTime.MinValue)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

DisplayFilter

.NET type: string. The name of the mailbox from which the ticket was created. Only for displaypurposes

Declaration

public virtual string DisplayFilter { get; set; }

Property Value

Type	Description
string

Remarks

Original type in dictionary: String[256].

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (string.Empty)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

FilterAddress

.NET type: string. Address of receiving filter (mail box)

Declaration

public virtual string FilterAddress { get; set; }

Property Value

Type	Description
string

Remarks

Original type in dictionary: String[256].

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (string.Empty)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

FilterId

.NET type: int. The reference to the mailbox from which the ticket was created. NULL or -1 if the ticket was not created by a mailbox.

Declaration

public virtual int FilterId { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: FK.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (0)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

FirstReadByOwner

.NET type: DateTime. The datetime for when the ticket first was read by the current owner.

Declaration

public virtual DateTime FirstReadByOwner { get; set; }

Property Value

Type	Description
DateTime

Remarks

Original type in dictionary: DateTime.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (DateTime.MinValue)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

FirstReadByUser

.NET type: DateTime. The datetime for when the ticket first was read by a user.

Declaration

public virtual DateTime FirstReadByUser { get; set; }

Property Value

Type	Description
DateTime

Remarks

Original type in dictionary: DateTime.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (DateTime.MinValue)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

FormSubmissionId

.NET type: int. If this ticket was created from a form submission, this field will point to that record

Declaration

public virtual int FormSubmissionId { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: FK.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

FromAddress

.NET type: string. The from-address used when this ticket got created, e.g. by email

Declaration

public virtual string FromAddress { get; set; }

Property Value

Type	Description
string

Remarks

Original type in dictionary: String[4001].

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

HasAttachment

.NET type: short. Boolean indicating if this ticket has one or more attachments.

Declaration

public virtual short HasAttachment { get; set; }

Property Value

Type	Description
short

Remarks

Original type in dictionary: Bool.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value ((Int16)0)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

InnerFieldValuePairs

The values of all the fields in the row.
The first field is the primary key.
The index of the value corresponds to the name of the field returned from the Fields property.

Declaration

protected override ArgumentParameterCollection InnerFieldValuePairs { get; }

Property Value

Type	Description
ArgumentParameterCollection

Overrides

PrivateSave.InnerFieldValuePairs

InnerPrimaryKey

The primary key needed to decide which specific row to alter with the current sql-command.

Declaration

protected override FieldInfo InnerPrimaryKey { get; }

Property Value

Type	Description
FieldInfo

Overrides

PrivateSave.InnerPrimaryKey

InnerPrimaryKeyValue

The actual value the primary key must have.

Declaration

protected override Parameter InnerPrimaryKeyValue { get; }

Property Value

Type	Description
Parameter

Overrides

PrivateSave.InnerPrimaryKeyValue

IsDirty

Is the row dirty, e.g. been modified since the last time it was saved to the database.

Declaration

public override bool IsDirty { get; }

Property Value

Type	Description
bool

Overrides

TableRowBase.IsDirty

IsNew

Is this object new, meaning that it does not exist in the database.

Declaration

public override bool IsNew { get; }

Property Value

Type	Description
bool

Overrides

TableRowBase.IsNew

this[string]

Get or set a value based on the name of the field.

Declaration

public override object this[string fieldName] { get; set; }

Parameters

Type	Name	Description
string	fieldName	Name of the field in the database

Property Value

Type	Description
object	Value of the field.

Overrides

TableRowBase.this[string]

Exceptions

Type	Condition
ArgumentException	Thrown if the field is not known.

Language

.NET type: string. The language of the first external message

Declaration

public virtual string Language { get; set; }

Property Value

Type	Description
string

Remarks

Original type in dictionary: String[11].

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

LastChanged

.NET type: DateTime. The last time the ticket was modified.

Declaration

public virtual DateTime LastChanged { get; set; }

Property Value

Type	Description
DateTime

Remarks

Original type in dictionary: DateTime.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (DateTime.MinValue)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

NumMessages

.NET type: int. The total number of messages for this request.

Declaration

public virtual int NumMessages { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: Int.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (0)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

NumReplies

.NET type: int. The number of replies (messages) to the customer for this request.

Declaration

public virtual int NumReplies { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: Int.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (0)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

OrigCategory

.NET type: int. The id of the category the ticket was posted to.

Declaration

public virtual int OrigCategory { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: FK.

Setting this field to a new value will reset the Sentry and recalculate your rights based on the new value

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (0)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

OrigHumanCategoryId

.NET type: int. Will contain the category id selected by the user, when having the choice of using the suggested category or manually selecting a category

Declaration

public virtual int OrigHumanCategoryId { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: FK.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

OrigPriority

.NET type: int. The reference to the initial priority for the ticket.

Declaration

public virtual int OrigPriority { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: FK.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (0)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

Origin

.NET type: TicketOrigin. What is the origin of this ticket

Declaration

public TicketOrigin Origin { get; set; }

Property Value

Type	Description
TicketOrigin

Remarks

Original type in dictionary: Enum.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

OwnedBy

.NET type: int. The id of the user who owns the ticket. 1 (system user) if the ticket is unassigned.

Declaration

public virtual int OwnedBy { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: FK.

Setting this field to a new value will reset the Sentry and recalculate your rights based on the new value

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (0)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

Priority

.NET type: int. The reference to the ticket_priority table.

Declaration

public virtual int Priority { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: FK.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (0)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

ProjectId

.NET type: int. Reference to project table

Declaration

public virtual int ProjectId { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: FK.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

ReadByCustomer

.NET type: DateTime. The datetime for when the ticket was read by the customer.

Declaration

public virtual DateTime ReadByCustomer { get; set; }

Property Value

Type	Description
DateTime

Remarks

Original type in dictionary: DateTime.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (DateTime.MinValue)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

ReadByOwner

.NET type: DateTime. The datetime for when the ticket last was read by the owner.

Declaration

public virtual DateTime ReadByOwner { get; set; }

Property Value

Type	Description
DateTime

Remarks

Original type in dictionary: DateTime.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (DateTime.MinValue)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

ReadStatus

.NET type: TicketReadStatus. Whether the owner has read the ticket or not (red, yellow, green).

Declaration

public virtual TicketReadStatus ReadStatus { get; set; }

Property Value

Type	Description
TicketReadStatus

Remarks

Original type in dictionary: Enum.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value ((short)0)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

RealTimeSpentExternally

.NET type: int. The total time (seconds) within 24x7 the ticket has been in a external waiting status (configurable), not including current state

Declaration

public virtual int RealTimeSpentExternally { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: Int.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (0)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

RealTimeSpentInternally

.NET type: int. The total time (seconds) within 24x7 the ticket has been in an open status (configurable), not including current state

Declaration

public virtual int RealTimeSpentInternally { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: Int.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (0)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

RealTimeSpentQueue

.NET type: int. The total time (seconds) within 24x7 hours the ticket has been in a queue status, not including current state

Declaration

public virtual int RealTimeSpentQueue { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: Int.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (0)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

RealTimeToClose

.NET type: int. Same as time_to_close, but not calculated based on priority.

Declaration

public virtual int RealTimeToClose { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: Int.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (0)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

RealTimeToReply

.NET type: int. Same as time_to_reply, but not calculated based on priority.

Declaration

public virtual int RealTimeToReply { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: Int.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (0)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

RepliedAt

.NET type: DateTime. The datetime for when the ticket was replied to. I.e. the first external message added to the ticket.

Declaration

public virtual DateTime RepliedAt { get; set; }

Property Value

Type	Description
DateTime

Remarks

Original type in dictionary: DateTime.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (DateTime.MinValue)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

SaleId

.NET type: int. Reference to sale table

Declaration

public virtual int SaleId { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: FK.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

Sentiment

.NET type: int. The sentiment index of the last external message

Declaration

public virtual int Sentiment { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: Int.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

SentimentConfidence

.NET type: int. The sentiment confidence of the last external message

Declaration

public virtual int SentimentConfidence { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: Int.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

Slevel

.NET type: TicketSecurityLevel. The securitylevel of the ticket.

Declaration

public virtual TicketSecurityLevel Slevel { get; set; }

Property Value

Type	Description
TicketSecurityLevel

Remarks

Original type in dictionary: Enum.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value ((short)0)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

Status

.NET type: TicketBaseStatus. The status of the ticket. I.e. active/closed/postponed/deleted

Declaration

public virtual TicketBaseStatus Status { get; set; }

Property Value

Type	Description
TicketBaseStatus

Remarks

Original type in dictionary: Enum.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value ((short)0)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

SuggestedCategoryId

.NET type: int. Suggestion for categorization, based on the text of the message (AI)

Declaration

public virtual int SuggestedCategoryId { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: FK.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

TableInfo

Get the TableInfo for the table.

Declaration

public override TableInfo TableInfo { get; }

Property Value

Type	Description
TableInfo	The TableInfo for the table.

Overrides

TableRowBase.TableInfo

Tags

.NET type: Int32[]. Array of references to the Tags records

Declaration

public virtual int[] Tags { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: FKArray.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

TicketId

.NET type: int. The primary key (auto-incremented)

Declaration

public virtual int TicketId { get; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: PK.

This field is the primary key and can only be read, never written.

This field is not protected by the Sentry system, and can always be read

TicketStatus

.NET type: int. User defined ticket status

Declaration

public virtual int TicketStatus { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: FK.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (0)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

TicketTableInfo

Get the TicketTableInfo object associated with the row.

Declaration

public TicketTableInfo TicketTableInfo { get; }

Property Value

Type	Description
TicketTableInfo

TicketType

.NET type: int. Tickettype of the ticket

Declaration

public virtual int TicketType { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: FK.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

TimeSpent

.NET type: int. The total time (minutes). Aggregated time spent from ticket's messages. Read-only for external use.

Declaration

public virtual int TimeSpent { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: Int.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

TimeSpentCalculated

.NET type: DateTime. When the time_spent value was last calculated.

Declaration

public virtual DateTime TimeSpentCalculated { get; set; }

Property Value

Type	Description
DateTime

Remarks

Original type in dictionary: DateTime.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (DateTime.MinValue)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

TimeSpentExternally

.NET type: int. The total time (seconds) within the priority's office hours the ticket has been in a external waiting status (configurable), not including current state

Declaration

public virtual int TimeSpentExternally { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: Int.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (0)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

TimeSpentInternally

.NET type: int. The total time (seconds) within the priority's office hours the ticket has been in an open status (configurable), not including current state

Declaration

public virtual int TimeSpentInternally { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: Int.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (0)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

TimeSpentQueue

.NET type: int. The total time (seconds) within the priority's office hours the ticket has been in a queue status, not including current state

Declaration

public virtual int TimeSpentQueue { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: Int.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (0)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

TimeToClose

.NET type: int. The time (minutes) between when the ticket was created and when it was closed. Calculated based on priority's timeframe.

Declaration

public virtual int TimeToClose { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: Int.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (0)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

TimeToReply

.NET type: int. The time (minutes) between when the ticket was created and when it was replied to. Calculated based on priority's timeframe.

Declaration

public virtual int TimeToReply { get; set; }

Property Value

Type	Description
int

Remarks

Original type in dictionary: Int.

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (0)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

Title

.NET type: string. The title of the ticket.

Declaration

public virtual string Title { get; set; }

Property Value

Type	Description
string

Remarks

Original type in dictionary: String[256].

You need to have Read access to get the value of this field. If you do not have access, you will get a blank value (string.Empty)

You need to have Write access to set this field to a new value (Sentry will throw exception otherwise)

Setting this field to a new value will not affect the Sentry calculations and your rights

Exceptions

Type	Condition
SoSentryException	Thrown if the set method is accessed without having the Write access right to the field

Methods

CreateNew()

Create a new instance of the TicketRow object. This table contains the tickets (requests) of the system. Its purpose should be evident.

Declaration

public static TicketRow CreateNew()

Returns

Type	Description
TicketRow	A new instance of the TicketRow object.

GetExtraFieldsHelper()

Returns the row's helper so that the entity can forward settings to it.

Declaration

public ExtraFieldsHelper GetExtraFieldsHelper()

Returns

Type	Description
ExtraFieldsHelper	Returns the helper

GetFromCustomSearch(CustomSearch)

Create a new instance of the TicketRow object, and populate it with data from a custom search. If the search returns no results, an object with IsNew will be returned; if the result contains one row, an object representing that row will be returned. If the result contains more than one row, the first row will be used and the rest discarded (there is no way of detecting this situation).

Declaration

public static TicketRow GetFromCustomSearch(TicketRow.CustomSearch query)

Parameters

Type	Name	Description
TicketRowCustomSearch	query	The custom search to execute against the database

Returns

Type	Description
TicketRow	A new instance of the TicketRow object, reflecting the result of the query.

GetFromCustomSearchAsync(CustomSearch, CancellationToken)

Create a new instance of the TicketRow object, and populate it with data from a custom search. If the search returns no results, an object with IsNew will be returned; if the result contains one row, an object representing that row will be returned. If the result contains more than one row, the first row will be used and the rest discarded (there is no way of detecting this situation).

Declaration

[CreateSyncVersion(OmitNullableDirective = true)]
public static Task<TicketRow> GetFromCustomSearchAsync(TicketRow.CustomSearch query, CancellationToken cancellationToken = default)

Parameters

Type	Name	Description
TicketRowCustomSearch	query	The custom search to execute against the database
CancellationToken	cancellationToken

Returns

Type	Description
TaskTicketRow	A new instance of the TicketRow object, reflecting the result of the query.

GetFromIdxTicketIdAsync(int, CancellationToken)

Create a new instance of the TicketRow object, by querying the database table via the index 'IDXTicketId'. This method is intended to make it easy to use efficient queries that match a database index.

Declaration

public static Task<TicketRow> GetFromIdxTicketIdAsync(int ticketId, CancellationToken cancellationToken = default)

Parameters

Type	Name	Description
int	ticketId
CancellationToken	cancellationToken

Returns

Type	Description
TaskTicketRow	Row object that represents the result of the search. IsNew will be true if the query did not match any row in the table

Remarks

This method represents one of the unique indexes on the Ticket table. Non-unique indexes have corresponding inner classes and methods in the TicketRows collection, since they may return more than one row.

GetFromReader(SoDataReader, TicketTableInfo)

Create a new instance of the TicketRow object, and populate it with data from a reader/tableinfo. If the reader has DBNull as the current value of the primary key field, an unpopulated object with IsNew == true will be returned. If any fields are missing or one of the non-primary key fields is DBNull, an exception will be thrown. This table contains the tickets (requests) of the system. Its purpose should be evident.

Declaration

public static TicketRow GetFromReader(SoDataReader reader, TicketTableInfo tableInfo)

Parameters

Type	Name	Description
SoDataReader	reader	SoDataReader positioned to a valid database row.
TicketTableInfo	tableInfo	TicketTableInfo instance used in the query that is the source of the reader. The fields used from the reader will be those owned by this tableinfo object.

Returns

Type	Description
TicketRow	A new instance of the TicketRow object.

GetPersistedFieldValue(FieldInfo)

Get the persisted value of a field.

Declaration

public override object GetPersistedFieldValue(FieldInfo field)

Parameters

Type	Name	Description
FieldInfo	field	Specification of a field

Returns

Type	Description
object	Field value, such as an int, DateTime, string ... Null can be returned if the value is not known.

Overrides

PrivateSave.GetPersistedFieldValue(FieldInfo)

Exceptions

Type	Condition
ArgumentException	Thrown if the field is not known.

InternalSetValue(string, object)

Declaration

protected override void InternalSetValue(string fieldName, object value)

Parameters

Type	Name	Description
string	fieldName
object	value

Overrides

TableRowBase.InternalSetValue(string, object)

IsPersistedFieldValueKnown(FieldInfo)

Check if the persisted value for a field is known.

Declaration

public override bool IsPersistedFieldValueKnown(FieldInfo field)

Parameters

Type	Name	Description
FieldInfo	field	Specification of a field

Returns

Type	Description
bool	True if the value is known and sentry permits read.

Overrides

PrivateSave.IsPersistedFieldValueKnown(FieldInfo)

OnLoad(SoDataReader, TableInfo)

Fill the object with data returned from the database.

Declaration

protected override void OnLoad(SoDataReader reader, TableInfo tableInfo)

Parameters

Type	Name	Description
SoDataReader	reader	Object holding the data returned from the database.
TableInfo	tableInfo	The TableInfo used for the SELECT statement.

Overrides

TableRowBase.OnLoad(SoDataReader, TableInfo)

OnSaveAsync(BatchSave)

Add the object to the BatchSave list if it needs saving.

Declaration

protected override Task OnSaveAsync(BatchSave batchSave)

Parameters

Type	Name	Description
BatchSave	batchSave	Collection of objects to be saved within the transaction.

Returns

Type	Description
Task

Overrides

TableRowBase.OnSaveAsync(BatchSave)

Remarks

Classes overriding this method should call it.

OnSavedAsync(bool)

Method called after the save operation has been performed.

Declaration

protected override Task OnSavedAsync(bool bSucceeded)

Parameters

Type	Name	Description
bool	bSucceeded	True if the save operation succeeded (e.g. transaction committed), or false if the save operation failed (e.g. transaction rolled back)

Returns

Type	Description
Task

Overrides

TableRowBase.OnSavedAsync(bool)

Reset()

Reset the changes made on the object.

Declaration

protected override void Reset()

Overrides

TableRowBase.Reset()

Remarks

If the row is not persisted to the database (e.g. IsNew is true), all the values will be reset. If the row has been persisted to or loaded from the database, the properties will be set to those of the last persisted or loaded values.

SetDefaultsAsync(DefaulterStrategy, CancellationToken)

Set default values for the row.

Declaration

public override Task SetDefaultsAsync(DefaulterStrategy strategy, CancellationToken cancellationToken = default)

Parameters

Type	Name	Description
DefaulterStrategy	strategy	Strategy used when applying default values; values depend on where we are in the Create/Fetch/Populate/Save cycle
CancellationToken	cancellationToken

Returns

Type	Description
Task

Overrides

TableRowBase.SetDefaultsAsync(DefaulterStrategy, CancellationToken)

SetPrimaryKey(int)

Set the primary key for the row.

Declaration

protected override void SetPrimaryKey(int primaryKey)

Parameters

Type	Name	Description
int	primaryKey	The new primary key for the row.

Overrides

TableRowBase.SetPrimaryKey(int)

SetRowAsNew()

Declaration

public override void SetRowAsNew()

Overrides

TableRowBase.SetRowAsNew()

ToString()

ToString method intended for debugging, returns a string that displays the object type, new/dirty status, primary key and the string fields

Declaration

public override string ToString()

Returns

Type	Description
string

Overrides

object.ToString()

Validate(RowValidator)

Validate this row.

Declaration

public override void Validate(RowValidator rowValidator)

Parameters

Type	Name	Description
RowValidator	rowValidator	RowValidator for inserting the result of the validation

Overrides

TableRowBase.Validate(RowValidator)

Implements

INestedPersist

ISoDataLookup

ISentryIgnorable

IExtraFieldsHelper

Extension Methods

EnumUtil.MapEnums<From, To>(From)

TicketRecordDataExtensions.ToRecordData(TicketRow)

TicketHelper.UpdateLastChangedAsync(TicketRow, bool, CancellationToken)

TicketHelper.UpdateRepliedAtAsync(TicketRow, DateTime, CancellationToken)

Converters.MapEnums<From, To>(From)

QueryExectionExtensions.ExecuteNonQuery(SqlCommand)

QueryExectionExtensions.ExecuteNonQueryAsync(SqlCommand, CancellationToken)

QueryExectionExtensions.ExecuteReader(SqlCommand, bool)

QueryExectionExtensions.ExecuteReaderAsync(SqlCommand, bool, CancellationToken)

QueryExectionExtensions.ExecuteScalarAsync<T>(SqlCommand, bool, CancellationToken)

QueryExectionExtensions.ExecuteScalarAsync<T>(SqlCommand, CancellationToken)

QueryExectionExtensions.ExecuteScalar<T>(SqlCommand)