Class TicketStatusHistoryRow

This table contains the history of a tickets statuses. Each time a ticket changes status a copy of the previous status of the record will be saved
Row Object for table 'ticket_status_history'. Row objects correspond directly to database tables, and one instance of a row object represents one row in the corresponding table in the database.

Inheritance
Object
SqlCommand
PrivateSave
TableRowBase
TicketStatusHistoryRow
Inherited Members
Namespace: SuperOffice.CRM.Rows
Assembly: SoDataBase.dll
Syntax
public class TicketStatusHistoryRow : TableRowBase, INestedPersist, ISoDataLookup, ISentryIgnorable, ISoItem
Remarks

Row objects can be created in several ways.

  • Use the static CreateNew() method to create a new, empty object. After populating it with values, you call the method and a corresponding row in the database is created, and the objects' primary key field updated. This is the preferred way to insert new rows into the database.
  • You can create a (nested) TicketStatusHistoryRow TicketStatusHistoryRow.CustomSearch object to obtain a query pre-populated with the correct tableinfo and return fields. This query can be modified with restrictions, etc. Then, use the static GetFromCustomSearch(TicketStatusHistoryRow.CustomSearch) method to apply the query to the database and obtain the result as a Row object. This is how you select existing rows from the database when you have a query that does not correspond to any of the existing database indexes.
  • For each unique index defined for the table, there is a corresponding GetFromIdx method to make retrieving data via the indexes easy. Note that if you try to fetch a row that does not exist (for instance, by using the primary key index and specifying a primary key that does not exist in the database), you will get a Row object with the and properties set to true. Such a Row object is called a 'ghost' and cannot be updated, saved or deleted. You can also get a ghost if the row does exist in the database, but the Sentry system denies Select rights to the row.
  • Finally, if you have an SoDataReader that contains ALL the fields of the table, and you have the TicketStatusHistoryTableInfo instance used in the query behind the reader, you can use the static GetFromReader(SoDataReader, TicketStatusHistoryTableInfo) method to create a new row object from the reader and the table info. This is useful when you have a larger, more complex query, for instance one that joins a number of tables, and you wish to use Row objects to process the result set. If your result set corresponds to an entity, consider using the corresponding Entity layer object instead, since entities automatically handle ID allocation and mapping, rights, and other higher-level aspects.
Non-unique indexes are handled through the TicketStatusHistoryRows collection, which has nested classes and GetFromIdx methods for each non-unique index. Similarly, there is a GetFromReader(SoDataReader, TicketStatusHistoryTableInfo) method to retrieve the results of queries that return more than one row.

Unique indexes on table TicketStatusHistory are:

Index fieldsNested index class name

Constructors

TicketStatusHistoryRow(TicketStatusHistoryRow.TicketStatusHistoryRowIdxBase)

Constructor for the class taking an index as argument. This table contains the history of a tickets statuses. Each time a ticket changes status a copy of the previous status of the record will be saved

Declaration
protected TicketStatusHistoryRow(TicketStatusHistoryRow.TicketStatusHistoryRowIdxBase idx)
Parameters
Type Name Description
TicketStatusHistoryRow.TicketStatusHistoryRowIdxBase idx

The index representing a SELECT command to the database.

Fields

_currentFromDatetime

Current value, see property FromDatetime.

Declaration
protected DateTime _currentFromDatetime
Field Value
Type Description
DateTime

_currentRealTimespan

Current value, see property RealTimespan.

Declaration
protected int _currentRealTimespan
Field Value
Type Description
Int32

_currentTicketId

Current value, see property TicketId.

Declaration
protected int _currentTicketId
Field Value
Type Description
Int32

_currentTicketStatus

Current value, see property TicketStatus.

Declaration
protected int _currentTicketStatus
Field Value
Type Description
Int32

_currentTicketStatusHistoryId

Current value, see property TicketStatusHistoryId.

Declaration
protected int _currentTicketStatusHistoryId
Field Value
Type Description
Int32

_currentTimespan

Current value, see property Timespan.

Declaration
protected int _currentTimespan
Field Value
Type Description
Int32

_currentToDatetime

Current value, see property ToDatetime.

Declaration
protected DateTime _currentToDatetime
Field Value
Type Description
DateTime

_persistedFromDatetime

Persisted value, see property FromDatetime.

Declaration
protected DateTime _persistedFromDatetime
Field Value
Type Description
DateTime

_persistedRealTimespan

Persisted value, see property RealTimespan.

Declaration
protected int _persistedRealTimespan
Field Value
Type Description
Int32

_persistedTicketId

Persisted value, see property TicketId.

Declaration
protected int _persistedTicketId
Field Value
Type Description
Int32

_persistedTicketStatus

Persisted value, see property TicketStatus.

Declaration
protected int _persistedTicketStatus
Field Value
Type Description
Int32

_persistedTicketStatusHistoryId

Persisted value, see property TicketStatusHistoryId.

Declaration
protected int _persistedTicketStatusHistoryId
Field Value
Type Description
Int32

_persistedTimespan

Persisted value, see property Timespan.

Declaration
protected int _persistedTimespan
Field Value
Type Description
Int32

_persistedToDatetime

Persisted value, see property ToDatetime.

Declaration
protected DateTime _persistedToDatetime
Field Value
Type Description
DateTime

Properties

FromDatetime

.NET type: DateTime.

Declaration
public virtual DateTime FromDatetime { get; set; }
Property Value
Type Description
DateTime
Remarks

Original type in dictionary: DateTime.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

InnerFieldValuePairs

The values of all the fields in the row.
The first field is the primary key.
The index of the value corresponds to the name of the field returned from the Fields property.

Declaration
protected override ArgumentParameterCollection InnerFieldValuePairs { get; }
Property Value
Type Description
ArgumentParameterCollection
Overrides

InnerPrimaryKey

The primary key needed to decide which specific row to alter with the current sql-command.

Declaration
protected override FieldInfo InnerPrimaryKey { get; }
Property Value
Type Description
FieldInfo
Overrides

InnerPrimaryKeyValue

The actual value the primary key must have.

Declaration
protected override Parameter InnerPrimaryKeyValue { get; }
Property Value
Type Description
Parameter
Overrides

IsDirty

Is the row dirty, e.g. been modified since the last time it was saved to the database.

Declaration
public override bool IsDirty { get; }
Property Value
Type Description
Boolean
Overrides

IsNew

Is this object new, meaning that it does not exist in the database.

Declaration
public override bool IsNew { get; }
Property Value
Type Description
Boolean
Overrides

Item[String]

Get or set a value based on the name of the field.

Declaration
public override object this[string fieldName] { get; set; }
Parameters
Type Name Description
String fieldName

Name of the field in the database
Property Value
Type Description
Object

Value of the field.
Overrides
Exceptions
Type Condition
ArgumentException

Thrown if the field is not known.

RealTimespan

.NET type: int. The time (seconds) the ticket was in that status. Not calculated based on priority's timeframe.

Declaration
public virtual int RealTimespan { get; set; }
Property Value
Type Description
Int32
Remarks

Original type in dictionary: Int.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

TableInfo

Get the TableInfo for the table.

Declaration
public override TableInfo TableInfo { get; }
Property Value
Type Description
TableInfo

The TableInfo for the table.
Overrides

TicketId

.NET type: int. Reference to a ticket

Declaration
public virtual int TicketId { get; set; }
Property Value
Type Description
Int32
Remarks

Original type in dictionary: FK.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

TicketStatus

.NET type: int. User defined ticket status

Declaration
public virtual int TicketStatus { get; set; }
Property Value
Type Description
Int32
Remarks

Original type in dictionary: FK.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

TicketStatusHistoryId

.NET type: int. The primary key (auto-incremented)

Declaration
public virtual int TicketStatusHistoryId { get; }
Property Value
Type Description
Int32
Remarks

Original type in dictionary: PK.

This field is the primary key and can only be read, never written.

This field is not protected by the Sentry system, and can always be read

TicketStatusHistoryTableInfo

Get the TicketStatusHistoryTableInfo object associated with the row.

Declaration
public TicketStatusHistoryTableInfo TicketStatusHistoryTableInfo { get; }
Property Value
Type Description
TicketStatusHistoryTableInfo

Timespan

.NET type: int. The time (seconds) the ticket was in that status. Calculated based on priority's timeframe.

Declaration
public virtual int Timespan { get; set; }
Property Value
Type Description
Int32
Remarks

Original type in dictionary: Int.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

ToDatetime

.NET type: DateTime.

Declaration
public virtual DateTime ToDatetime { get; set; }
Property Value
Type Description
DateTime
Remarks

Original type in dictionary: DateTime.

Setting this field to a new value will not affect the Sentry calculations and your rights

This field is not protected by the Sentry system, and can always be read

This field is not protected by the Sentry system, and can be written to unless other restrictions prevent it

Methods

CreateNew()

Create a new instance of the TicketStatusHistoryRow object. This table contains the history of a tickets statuses. Each time a ticket changes status a copy of the previous status of the record will be saved

Declaration
public static TicketStatusHistoryRow CreateNew()
Returns
Type Description
TicketStatusHistoryRow

A new instance of the TicketStatusHistoryRow object.

GetFromCustomSearch(TicketStatusHistoryRow.CustomSearch)

Create a new instance of the TicketStatusHistoryRow object, and populate it with data from a custom search. If the search returns no results, an object with IsNew will be returned; if the result contains one row, an object representing that row will be returned. If the result contains more than one row, the first row will be used and the rest discarded (there is no way of detecting this situation).

Declaration
public static TicketStatusHistoryRow GetFromCustomSearch(TicketStatusHistoryRow.CustomSearch query)
Parameters
Type Name Description
TicketStatusHistoryRow.CustomSearch query

The custom search to execute against the database
Returns
Type Description
TicketStatusHistoryRow

A new instance of the TicketStatusHistoryRow object, reflecting the result of the query.

GetFromIdxTicketStatusHistoryId(Int32)

Create a new instance of the TicketStatusHistoryRow object, by querying the database table via the index 'IDXTicket_status_historyId'. This method is intended to make it easy to use efficient queries that match a database index.

Declaration
public static TicketStatusHistoryRow GetFromIdxTicketStatusHistoryId(int ticketStatusHistoryId)
Parameters
Type Name Description
Int32 ticketStatusHistoryId
Returns
Type Description
TicketStatusHistoryRow

Row object that represents the result of the search. IsNew will be true if the query did not match any row in the table
Remarks

This method represents one of the unique indexes on the TicketStatusHistory table. Non-unique indexes have corresponding inner classes and methods in the TicketStatusHistoryRows collection, since they may return more than one row.

GetFromReader(SoDataReader, TicketStatusHistoryTableInfo)

Create a new instance of the TicketStatusHistoryRow object, and populate it with data from a reader/tableinfo. If the reader has DBNull as the current value of the primary key field, an unpopulated object with IsNew == true will be returned. If any fields are missing or one of the non-primary key fields is DBNull, an exception will be thrown. This table contains the history of a tickets statuses. Each time a ticket changes status a copy of the previous status of the record will be saved

Declaration
public static TicketStatusHistoryRow GetFromReader(SoDataReader reader, TicketStatusHistoryTableInfo tableInfo)
Parameters
Type Name Description
SoDataReader reader

SoDataReader positioned to a valid database row.
TicketStatusHistoryTableInfo tableInfo

TicketStatusHistoryTableInfo instance used in the query that is the source of the reader. The fields used from the reader will be those owned by this tableinfo object.
Returns
Type Description
TicketStatusHistoryRow

A new instance of the TicketStatusHistoryRow object.

GetPersistedFieldValue(FieldInfo)

Get the persisted value of a field.

Declaration
public override object GetPersistedFieldValue(FieldInfo field)
Parameters
Type Name Description
FieldInfo field

Specification of a field
Returns
Type Description
Object

Field value, such as an int, DateTime, string ... Null can be returned if the value is not known.
Overrides
Exceptions
Type Condition
ArgumentException

Thrown if the field is not known.

InternalSetValue(String, Object)

Declaration
protected override void InternalSetValue(string fieldName, object value)
Parameters
Type Name Description
String fieldName
Object value
Overrides

IsPersistedFieldValueKnown(FieldInfo)

Check if the persisted value for a field is known.

Declaration
public override bool IsPersistedFieldValueKnown(FieldInfo field)
Parameters
Type Name Description
FieldInfo field

Specification of a field
Returns
Type Description
Boolean

True if the value is known and sentry permits read.
Overrides

OnLoad(SoDataReader, TableInfo)

Fill the object with data returned from the database.

Declaration
protected override void OnLoad(SoDataReader reader, TableInfo tableInfo)
Parameters
Type Name Description
SoDataReader reader

Object holding the data returned from the database.
TableInfo tableInfo

The TableInfo used for the SELECT statement.
Overrides

OnSave(BatchSave)

Add the object to the BatchSave list if it needs saving.

Declaration
protected override void OnSave(BatchSave batchSave)
Parameters
Type Name Description
BatchSave batchSave

Collection of objects to be saved within the transaction.
Overrides
Remarks

Classes overriding this method should call it.

OnSaved(Boolean)

Method called after the save operation has been performed.

Declaration
protected override void OnSaved(bool bSucceeded)
Parameters
Type Name Description
Boolean bSucceeded

True if the save operation succeeded (e.g. transaction committed), or false if the save operation failed (e.g. transaction rolled back)
Overrides

Reset()

Reset the changes made on the object.

Declaration
protected override void Reset()
Overrides
Remarks

If the row is not persisted to the database (e.g. IsNew is true), all the values will be reset. If the row has been persisted to or loaded from the database, the properties will be set to those of the last persisted or loaded values.

SetDefaults(DefaulterStrategy)

Set default values for the row.

Declaration
public override void SetDefaults(DefaulterStrategy strategy)
Parameters
Type Name Description
DefaulterStrategy strategy

Strategy used when applying default values; values depend on where we are in the Create/Fetch/Populate/Save cycle
Overrides

SetPrimaryKey(Int32)

Set the primary key for the row.

Declaration
protected override void SetPrimaryKey(int primaryKey)
Parameters
Type Name Description
Int32 primaryKey

The new primary key for the row.
Overrides

SetRowAsNew()

Declaration
public override void SetRowAsNew()
Overrides

ToString()

ToString method intended for debugging, returns a string that displays the object type, new/dirty status, primary key and the string fields

Declaration
public override string ToString()
Returns
Type Description
String
Overrides

Validate(RowValidator)

Validate this row.

Declaration
public override void Validate(RowValidator rowValidator)
Parameters
Type Name Description
RowValidator rowValidator

RowValidator for inserting the result of the validation
Overrides

Events

_onFromDatetimeChange

Change envent for property FromDatetime; field is of .NET type DateTime.

Declaration
protected event OnFieldChange<DateTime> _onFromDatetimeChange
Event Type
Type Description
OnFieldChange<DateTime>

_onRealTimespanChange

Change envent for property RealTimespan; field is of .NET type int.

Declaration
protected event OnFieldChange<int> _onRealTimespanChange
Event Type
Type Description
OnFieldChange<Int32>

_onTicketIdChange

Change envent for property TicketId; field is of .NET type int.

Declaration
protected event OnFieldChange<int> _onTicketIdChange
Event Type
Type Description
OnFieldChange<Int32>

_onTicketStatusChange

Change envent for property TicketStatus; field is of .NET type int.

Declaration
protected event OnFieldChange<int> _onTicketStatusChange
Event Type
Type Description
OnFieldChange<Int32>

_onTimespanChange

Change envent for property Timespan; field is of .NET type int.

Declaration
protected event OnFieldChange<int> _onTimespanChange
Event Type
Type Description
OnFieldChange<Int32>

_onToDatetimeChange

Change envent for property ToDatetime; field is of .NET type DateTime.

Declaration
protected event OnFieldChange<DateTime> _onToDatetimeChange
Event Type
Type Description
OnFieldChange<DateTime>

OnFromDatetimeChange

Event raised when FromDatetime is changing.

Declaration
public event OnFieldChange<DateTime> OnFromDatetimeChange
Event Type
Type Description
OnFieldChange<DateTime>

OnRealTimespanChange

Event raised when RealTimespan is changing.

Declaration
public event OnFieldChange<int> OnRealTimespanChange
Event Type
Type Description
OnFieldChange<Int32>

OnTicketIdChange

Event raised when TicketId is changing.

Declaration
public event OnFieldChange<int> OnTicketIdChange
Event Type
Type Description
OnFieldChange<Int32>

OnTicketStatusChange

Event raised when TicketStatus is changing.

Declaration
public event OnFieldChange<int> OnTicketStatusChange
Event Type
Type Description
OnFieldChange<Int32>

OnTimespanChange

Event raised when Timespan is changing.

Declaration
public event OnFieldChange<int> OnTimespanChange
Event Type
Type Description
OnFieldChange<Int32>

OnToDatetimeChange

Event raised when ToDatetime is changing.

Declaration
public event OnFieldChange<DateTime> OnToDatetimeChange
Event Type
Type Description
OnFieldChange<DateTime>

Implements

Extension Methods

EnumUtil.MapEnums<From, To>(From)