Class TicketStatusRecordData

POCO (Plain Old CLR Object) class that can be used to hold data corresponding to a row from the ticket_status table.

Inheritance
object
TicketStatusRecordData
Inherited Members
Namespace: SuperOffice.CRM.Rows
Assembly: SoDataBase.dll
Syntax
public class TicketStatusRecordData
Remarks

Please use this class instead of a full TicketStatusRow object when you do not need to create or update a value in the database. Row objects have a large overhead since they carry the corresponding TicketStatusTableInfo object, which in turn defines fields and aliases; there may be a Sentry on a row, and various other helper objects.

Constructors

TicketStatusRecordData()

POCO (Plain Old CLR Object) class that can be used to hold data corresponding to a row from the ticket_status table.

Declaration
public TicketStatusRecordData()
Remarks

Please use this class instead of a full TicketStatusRow object when you do not need to create or update a value in the database. Row objects have a large overhead since they carry the corresponding TicketStatusTableInfo object, which in turn defines fields and aliases; there may be a Sentry on a row, and various other helper objects.

Fields

Deleted

Whether the status is deleted (unavailable) or not

Declaration
public short Deleted
Field Value
Type Description
short
Remarks

Please use this class instead of a full TicketStatusRow object when you do not need to create or update a value in the database. Row objects have a large overhead since they carry the corresponding TicketStatusTableInfo object, which in turn defines fields and aliases; there may be a Sentry on a row, and various other helper objects.

Name

Name of user defined ticket status

Declaration
public string Name
Field Value
Type Description
string
Remarks

Please use this class instead of a full TicketStatusRow object when you do not need to create or update a value in the database. Row objects have a large overhead since they carry the corresponding TicketStatusTableInfo object, which in turn defines fields and aliases; there may be a Sentry on a row, and various other helper objects.

NoEmailReopen

Whether inbound emails can reopen requests with this status or not

Declaration
public short NoEmailReopen
Field Value
Type Description
short
Remarks

Please use this class instead of a full TicketStatusRow object when you do not need to create or update a value in the database. Row objects have a large overhead since they carry the corresponding TicketStatusTableInfo object, which in turn defines fields and aliases; there may be a Sentry on a row, and various other helper objects.

Status

The 'classic' ticket status. I.e. active/closed/postponed/deleted

Declaration
public TicketBaseStatus Status
Field Value
Type Description
TicketBaseStatus
Remarks

Please use this class instead of a full TicketStatusRow object when you do not need to create or update a value in the database. Row objects have a large overhead since they carry the corresponding TicketStatusTableInfo object, which in turn defines fields and aliases; there may be a Sentry on a row, and various other helper objects.

TicketStatusId

The primary key (auto-incremented)

Declaration
public int TicketStatusId
Field Value
Type Description
int
Remarks

Please use this class instead of a full TicketStatusRow object when you do not need to create or update a value in the database. Row objects have a large overhead since they carry the corresponding TicketStatusTableInfo object, which in turn defines fields and aliases; there may be a Sentry on a row, and various other helper objects.

TimeCounter

Which field in ticket we count time spent on (queue, internal, external)

Declaration
public TicketStatusTimeCounter TimeCounter
Field Value
Type Description
TicketStatusTimeCounter
Remarks

Please use this class instead of a full TicketStatusRow object when you do not need to create or update a value in the database. Row objects have a large overhead since they carry the corresponding TicketStatusTableInfo object, which in turn defines fields and aliases; there may be a Sentry on a row, and various other helper objects.

TsRank

Sort order

Declaration
public int TsRank
Field Value
Type Description
int
Remarks

Please use this class instead of a full TicketStatusRow object when you do not need to create or update a value in the database. Row objects have a large overhead since they carry the corresponding TicketStatusTableInfo object, which in turn defines fields and aliases; there may be a Sentry on a row, and various other helper objects.

Extension Methods