Class TicketAlertHelper

Inheritance
object
TicketAlertHelper
Inherited Members
Namespace: SuperOffice.CRM.Ticket
Assembly: SoDataBase.dll
Syntax
public class TicketAlertHelper

Constructors

TicketAlertHelper()

Declaration
public TicketAlertHelper()

Methods

CheckEscalatingAsync(TicketPriorityEscalateAction, TicketRow, CancellationToken)

Checks and changes alert level, alert timeout This method will check if the ticket should change its alert level based on the priority and action. If it is to change, the alert level and alert timeout for the ticket will be updated.

Declaration
public Task CheckEscalatingAsync(TicketPriorityEscalateAction action, TicketRow ticketRow, CancellationToken cancellationToken = default)
Parameters
Type Name Description
TicketPriorityEscalateAction action

The action, which can be read, changed owner or new info
TicketRow ticketRow

Ticket's row object to check escalation for
CancellationToken cancellationToken
Returns
Type Description
Task

ComputeAlertTimeoutAsync(int, short, int, CancellationToken)

Calculates alert timeout based on ticket priority

Declaration
public Task<DateTime> ComputeAlertTimeoutAsync(int priority, short alertLevel, int alertStop, CancellationToken cancellationToken = default)
Parameters
Type Name Description
int priority

Ticket priority
short alertLevel

Ticket alert level
int alertStop

Ticket alert stop
CancellationToken cancellationToken
Returns
Type Description
Task<DateTime>

Calculated AlertTimeout

StopEscalationAsync(TicketRow, CancellationToken)

Stops ticket escalation by reseting alert timeout This method recalculates alert stop and resets alert timeout.

Declaration
public Task StopEscalationAsync(TicketRow ticketRow, CancellationToken cancellationToken = default)
Parameters
Type Name Description
TicketRow ticketRow

Ticket's row object to stop escalation for
CancellationToken cancellationToken
Returns
Type Description
Task

Extension Methods