Class TicketHelper

Inheritance

TicketHelper

Namespace: SuperOffice.CRM.Ticket

Assembly: SoDataBase.dll

Syntax

public static class TicketHelper : Object

Methods

DemandAdminPermissions()

Declaration

public static void DemandAdminPermissions()

GetFacadeAssociateId(Int32)

Maps ejUserId to associateId required by C++ code via facade.

Declaration

public static int GetFacadeAssociateId(int ejUserId)

Parameters

Type	Name	Description
Int32	ejUserId	ejUserId

Returns

Type	Description
Int32

GetIconHint(String, TicketBaseStatus, DateTime)

Selects icon for a ticket based on its state

Declaration

public static string GetIconHint(string icon, TicketBaseStatus ticketStatus, DateTime deadline)

Parameters

Type	Name	Description
String	icon
TicketBaseStatus	ticketStatus	Ticket's status
DateTime	deadline	Deadline of the ticket

Returns

Type	Description
String

GetMailInFilterAddress(Int32)

Declaration

public static string GetMailInFilterAddress(int filterId)

Parameters

Type	Name	Description
Int32	filterId

Returns

Type	Description
String

GetNextInQueue()

Declaration

public static int GetNextInQueue()

Returns

Type	Description
Int32

GetTicketBaseStatus(Int32)

Get TicketBaseStatus from TicketStatus. Example: TicketStatus "Resolved" may have a TicketBaseStatus "Closed".

Declaration

public static TicketBaseStatus GetTicketBaseStatus(int ticketStatus)

Parameters

Type	Name	Description
Int32	ticketStatus	TicketStatus int from TicketStatus table

Returns

Type	Description
TicketBaseStatus	TicketBaseStatus(enum) of provided TicketStatus

GetTicketChangeData(Int32)

Declaration

public static TicketChangeData GetTicketChangeData(int ticketId)

Parameters

Type	Name	Description
Int32	ticketId

Returns

Type	Description
TicketChangeData

GetTicketCustomers(Int32, Int32)

Get ticket customer rows.

Declaration

public static TicketCustomersRows GetTicketCustomers(int ticketId, int customerId = 0)

Parameters

Type	Name	Description
Int32	ticketId	TicketId to return customers for
Int32	customerId	Optional customer id

Returns

Type	Description
TicketCustomersRows	TicketCustomersRows object

GetTicketData(Int32)

Declaration

public static TicketData GetTicketData(int ticketId)

Parameters

Type	Name	Description
Int32	ticketId

Returns

Type	Description
TicketData

GetTicketSecurityLevel(Int32)

Gets TicketSecurityLevel depending on TicketTypeId. If the == 0 default ticket type is used

Declaration

public static TicketSecurityLevel GetTicketSecurityLevel(int ticketTypeId = 0)

Parameters

Type	Name	Description
Int32	ticketTypeId

Returns

Type	Description
TicketSecurityLevel	Resolved TicketSecurityLevel

GetTicketStatusRecordData(Int16)

Declaration

public static TicketStatusRecordData GetTicketStatusRecordData(short ticketStatusId)

Parameters

Type	Name	Description
Int16	ticketStatusId

Returns

Type	Description
TicketStatusRecordData

HasUpdateRight(TicketData)

Declaration

public static bool HasUpdateRight(TicketData data)

Parameters

Type	Name	Description
TicketData	data

Returns

Type	Description
Boolean

ResolveTicketId(Int32)

Ticket can be connected (merged) to another ticket. This method traverses through its connection(s) and returns proper ticketId

Declaration

public static int ResolveTicketId(int ticketId)

Parameters

Type	Name	Description
Int32	ticketId	Potentially correct ticketId

Returns

Type	Description
Int32	Correct ticketId. Returns 0 in case ticket does not exists

UpdateEjMessageSearchTitle(Int32, String)

Declaration

public static void UpdateEjMessageSearchTitle(int ticketId, string title)

Parameters

Type	Name	Description
Int32	ticketId
String	title

UpdateLastChanged(TicketRow, Boolean)

Update Ticket LastChanged field. This function will set the ticket's last_changed timestamp to now. The read_status will be set to yellow if it is green. If it is red, it will not be changed.

Declaration

public static void UpdateLastChanged(this TicketRow ticketRow, bool noNewInfo)

Parameters

Type	Name	Description
TicketRow	ticketRow	TicketRow object
Boolean	noNewInfo	Indicates if ticket has changed

UpdateRepliedAt(TicketRow, DateTime)

Update Ticket RepliedAt field. This function will calculate and set repliedAt, timeToReply and realTimeToReply fields.

Declaration

public static void UpdateRepliedAt(this TicketRow ticketRow, DateTime repliedAt)

Parameters

Type	Name	Description
TicketRow	ticketRow	TicketRow object
DateTime	repliedAt	RepliedAt datetime

UpdateTicketStatisticsFromMessages(Int32)

Update number of messages, replies and timespent for ticket

Declaration

public static void UpdateTicketStatisticsFromMessages(int ticketId)

Parameters

Type	Name	Description
Int32	ticketId	Ticket id