Class TicketRelationHelper

Inheritance

object

TicketRelationHelper

Inherited Members

object.ToString()

object.Equals(object)

object.Equals(object, object)

object.ReferenceEquals(object, object)

object.GetHashCode()

object.GetType()

object.MemberwiseClone()

Namespace: SuperOffice.CRM.Ticket

Assembly: SoDataBase.dll

Syntax

public static class TicketRelationHelper

Methods

EvaluateTicketRelationActionsAsync(int, CancellationToken)

Determines whether a ticket can be closed based on its related tickets and returns the IDs of any related tickets that prevent or offer closure. If the ticket can be closed, list of child tickets that offer closure is returned. If the ticket can be closed, checking maybe it is the last not closed child of another ticket, which based on definition rules should be offered to be closed too.

Declaration

public static Task<(bool CanCloseTicket, List<int> Children, int TicketIdToClose)> EvaluateTicketRelationActionsAsync(int ticketId, CancellationToken cancellationToken)

Parameters

Type	Name	Description
int	ticketId	Ticket ID, 0 if ticket is new
CancellationToken	cancellationToken	A token to monitor for cancellation requests.

Returns

Type	Description
Task<(bool CanCloseTicket, List<int> Children, int TicketIdToClose)>	A tuple containing three elements: boolean which indicates whether the ticket can be closed, a list of child ticket IDs, and an ID of parent ticket if it should be closed.

IsParentRequiredAsync(int, CancellationToken)

Declaration

public static Task<bool> IsParentRequiredAsync(int ticketTypeId, CancellationToken cancellationToken)

Parameters

Type	Name	Description
int	ticketTypeId
CancellationToken	cancellationToken

Returns

Type	Description
Task<bool>