Class TicketRelationHelper

Inheritance

object

TicketRelationHelper

Inherited Members

object.ToString()

object.Equals(object)

object.Equals(object, object)

object.ReferenceEquals(object, object)

object.GetHashCode()

object.GetType()

object.MemberwiseClone()

Namespace: SuperOffice.CRM.Ticket

Assembly: SoDataBase.dll

Syntax

public static class TicketRelationHelper

Methods

CheckExistingRelationAsync(int, int, int, CancellationToken)

Declaration

public static Task<bool> CheckExistingRelationAsync(int ticketRelationId, int sourceTicketId, int destinationTicketId, CancellationToken cancellationToken)

Parameters

Type	Name	Description
int	ticketRelationId
int	sourceTicketId
int	destinationTicketId
CancellationToken	cancellationToken

Returns

Type	Description
Task<bool>

CheckIfRelationDefinitionForTicketTypesExistsAsync(int, int, int, TicketRelationType, CancellationToken)

Declaration

public static Task<(bool Exists, string ExistingName)> CheckIfRelationDefinitionForTicketTypesExistsAsync(int ticketRelationDefId, int sourceTicketTypeId, int destinationTicketTypeId, TicketRelationType relationType, CancellationToken cancellationToken)

Parameters

Type	Name	Description
int	ticketRelationDefId
int	sourceTicketTypeId
int	destinationTicketTypeId
TicketRelationType	relationType
CancellationToken	cancellationToken

Returns

Type	Description
Task<(bool, string)>

EvaluateTicketRelationActionsAsync(int, CancellationToken)

Determines whether a ticket can be closed based on its related tickets and returns the IDs of any related tickets that prevent or offer closure. If the ticket can be closed, list of child tickets that offer closure is returned. If the ticket can be closed, checking maybe it is the last not closed child of another ticket, which based on definition rules should be offered to be closed too.

Declaration

public static Task<(bool CanCloseTicket, List<TicketData> Children, int TicketIdToClose)> EvaluateTicketRelationActionsAsync(int ticketId, CancellationToken cancellationToken)

Parameters

Type	Name	Description
int	ticketId	Ticket ID, 0 if ticket is new
CancellationToken	cancellationToken	A token to monitor for cancellation requests.

Returns

Type	Description
Task<(bool CanCloseTicket, List<TicketData> Children, int TicketIdToClose)>	A tuple containing three elements: boolean which indicates whether the ticket can be closed, a list of child ticket IDs, and an ID of parent ticket if it should be closed.

GetChildTicketIdsToCloseAsync(int, CancellationToken)

Declaration

public static Task<List<int>> GetChildTicketIdsToCloseAsync(int parentTicketId, CancellationToken cancellationToken)

Parameters

Type	Name	Description
int	parentTicketId
CancellationToken	cancellationToken

Returns

Type	Description
Task<List<int>>

GetTicketParentRelationDataAsync(int, CancellationToken)

Declaration

public static Task<TicketParentRelationtData> GetTicketParentRelationDataAsync(int ticketId, CancellationToken cancellationToken)

Parameters

Type	Name	Description
int	ticketId
CancellationToken	cancellationToken

Returns

Type	Description
Task<TicketParentRelationtData>

GetTicketRelationDataAsync(int, CancellationToken)

Declaration

public static Task<TicketRelationtData> GetTicketRelationDataAsync(int ticketRelationId, CancellationToken cancellationToken = default)

Parameters

Type	Name	Description
int	ticketRelationId
CancellationToken	cancellationToken

Returns

Type	Description
Task<TicketRelationtData>

GetTicketRelationDefId(int, int, TicketRelationType, CancellationToken)

Declaration

public static Task<TicketRelationDefInfo> GetTicketRelationDefId(int sourceTicketTypeId, int destinationTicketTypeId, TicketRelationType ticketRelationType, CancellationToken cancellationToken)

Parameters

Type	Name	Description
int	sourceTicketTypeId
int	destinationTicketTypeId
TicketRelationType	ticketRelationType
CancellationToken	cancellationToken

Returns

Type	Description
Task<TicketRelationDefInfo>

GetTicketRelationsInfoAsync(int, CancellationToken)

Declaration

public static Task<MainTicketInfo> GetTicketRelationsInfoAsync(int ticketId, CancellationToken cancellationToken)

Parameters

Type	Name	Description
int	ticketId
CancellationToken	cancellationToken

Returns

Type	Description
Task<MainTicketInfo>

InverseRelation(TicketRelationType)

Declaration

public static TicketRelationType InverseRelation(TicketRelationType relationType)

Parameters

Type	Name	Description
TicketRelationType	relationType

Returns

Type	Description
TicketRelationType

IsParentRequiredAsync(int, CancellationToken)

Declaration

public static Task<bool> IsParentRequiredAsync(int ticketTypeId, CancellationToken cancellationToken)

Parameters

Type	Name	Description
int	ticketTypeId
CancellationToken	cancellationToken

Returns

Type	Description
Task<bool>

UpdateTicketRelationDefIdForTicketRelationAsync(int)

Declaration

public static Task UpdateTicketRelationDefIdForTicketRelationAsync(int ticketId)

Parameters

Type	Name	Description
int	ticketId

Returns

Type	Description
Task