Enum TicketPriorityEscalateAction
The different types of escalate actions that can be set
Namespace: SuperOffice.Data
Assembly: SoCore.dll
Syntax
[DataContract(Namespace = "http://www.superoffice.net/ws/crm/NetServer/11.9.0.0")]
public enum TicketPriorityEscalateActionFields
| Name | Description |
|---|---|
| ActionChangedOwner | 1: Triggers escalation on ticket owner change |
| ActionChangedPriority | 4: Triggers escalation on ticket priority change |
| ActionClosed | 3: Triggers escalation on ticket close |
| ActionNew | 5: Triggers escalation on ticket creation |
| ActionNewInfo | 2: Triggers escalation on ticket update |
| ActionRead | 0: Triggers escalation on ticket read |