Class TicketPriorityEntity

Entity for a ticket priority. This entity describes the meta data for a ticket priority, and provides special operations on it.

Carrier object for TicketPriorityEntity. Services for the TicketPriorityEntity Carrier is available from the List Agent.
Inheritance
object
TicketPriorityEntity
Namespace: SuperOffice.CRM.Services
Assembly: SuperOffice.Services.dll
Syntax
[DataContract(Namespace = "http://www.superoffice.net/ws/crm/NetServer/11.1.0.0")]
public class TicketPriorityEntity : Carrier
Examples

Get TicketPriorityEntity 123 using the agent:

using SuperOffice;
using SuperOffice.CRM.Services;

using (SoSession mySession = SoSession.Authenticate("user", "pass"))
{
   var agent = new ListAgent();
   var ticketPriorityEntity = agent.GetTicketPriorityEntity( 123 );
}

Constructors

TicketPriorityEntity()

Default constructor

Declaration
public TicketPriorityEntity()
See Also

Properties

ChangedOwner

This field indicates what to do with the escalation chain when the request changes owner (manually)

Declaration
[DataMember]
public virtual TicketPriorityEscalateEvent ChangedOwner { get; set; }
Property Value
Type Description
TicketPriorityEscalateEvent
See Also

Deadline

Deadline to add if escalated (minutes)

Declaration
[DataMember]
public virtual int Deadline { get; set; }
Property Value
Type Description
int
See Also

EscalationLevels

Escalation levels bound to the parent priority

Declaration
[DataMember]
public virtual TicketPriorityEscalationLevelEntity[] EscalationLevels { get; set; }
Property Value
Type Description
TicketPriorityEscalationLevelEntity[]
See Also

Flags

A bitmask of flags.

Declaration
[DataMember]
public virtual TicketPriorityFlags Flags { get; set; }
Property Value
Type Description
TicketPriorityFlags
See Also

FriStart

The work hour start for Fridays. Note that only the time part of the DateTime is used

Declaration
[DataMember]
public virtual DateTime FriStart { get; set; }
Property Value
Type Description
DateTime
See Also

FriStop

The work hour stop for Fridays. Note that only the time part of the DateTime is used

Declaration
[DataMember]
public virtual DateTime FriStop { get; set; }
Property Value
Type Description
DateTime
See Also

MonStart

The work hour start for Mondays. Note that only the time part of the DateTime is used

Declaration
[DataMember]
public virtual DateTime MonStart { get; set; }
Property Value
Type Description
DateTime
See Also

MonStop

The work hour start for Mondays. Note that only the time part of the DateTime is used

Declaration
[DataMember]
public virtual DateTime MonStop { get; set; }
Property Value
Type Description
DateTime
See Also

Name

The name of the priority.

Declaration
[DataMember]
public virtual string Name { get; set; }
Property Value
Type Description
string
See Also

NonDates

Dates which the escalation time should not be running. Note that only the day of the year (day and month) is used. So the year and time part is not used even if this is a DateTime. Exception - it IS possible to include a year here, for dates that should not repeat every year

Declaration
[DataMember]
public virtual DateTime[] NonDates { get; set; }
Property Value
Type Description
DateTime[]
See Also

SatStart

The work hour start for Saturdays. Note that only the time part of the DateTime is used

Declaration
[DataMember]
public virtual DateTime SatStart { get; set; }
Property Value
Type Description
DateTime
See Also

SatStop

The work hour stop for Saturdays. Note that only the time part of the DateTime is used

Declaration
[DataMember]
public virtual DateTime SatStop { get; set; }
Property Value
Type Description
DateTime
See Also

SortOrder

Indicates the sort order for this priority. 1 is first, 100 is last

Declaration
[DataMember]
public virtual int SortOrder { get; set; }
Property Value
Type Description
int
See Also

Status

The status (normal/deleted) of the priority.

Declaration
[DataMember]
public virtual TicketPriorityStatus Status { get; set; }
Property Value
Type Description
TicketPriorityStatus
See Also

SunStart

The work hour start for Sundays. Note that only the time part of the DateTime is used

Declaration
[DataMember]
public virtual DateTime SunStart { get; set; }
Property Value
Type Description
DateTime
See Also

SunStop

The work hour stop for Sundays. Note that only the time part of the DateTime is used

Declaration
[DataMember]
public virtual DateTime SunStop { get; set; }
Property Value
Type Description
DateTime
See Also

ThuStart

The work hour start for Thursdays. Note that only the time part of the DateTime is used

Declaration
[DataMember]
public virtual DateTime ThuStart { get; set; }
Property Value
Type Description
DateTime
See Also

ThuStop

The work hour stop for Thursdays. Note that only the time part of the DateTime is used

Declaration
[DataMember]
public virtual DateTime ThuStop { get; set; }
Property Value
Type Description
DateTime
See Also

TicketChangedPriority

This field indicates what to do with the escalation chain when the request is changed into this priority

Declaration
[DataMember]
public virtual TicketPriorityEscalateEvent TicketChangedPriority { get; set; }
Property Value
Type Description
TicketPriorityEscalateEvent
See Also

TicketClosed

This field indicates what to do with the escalation chain when the request is closed

Declaration
[DataMember]
public virtual TicketPriorityEscalateEvent TicketClosed { get; set; }
Property Value
Type Description
TicketPriorityEscalateEvent
See Also

TicketNew

This field indicates what to do with the escalation chain when a new request is registered

Declaration
[DataMember]
public virtual TicketPriorityEscalateEvent TicketNew { get; set; }
Property Value
Type Description
TicketPriorityEscalateEvent
See Also

TicketNewinfo

This field indicates what to do with the escalation chain when the request gets new info

Declaration
[DataMember]
public virtual TicketPriorityEscalateEvent TicketNewinfo { get; set; }
Property Value
Type Description
TicketPriorityEscalateEvent
See Also

TicketPriorityId

The primary key (auto-incremented)

Declaration
[DataMember]
public virtual int TicketPriorityId { get; set; }
Property Value
Type Description
int
See Also

TicketRead

This field indicates what to do with the escalation chain when the request is read

Declaration
[DataMember]
public virtual TicketPriorityEscalateEvent TicketRead { get; set; }
Property Value
Type Description
TicketPriorityEscalateEvent
See Also

TueStart

The work hour start for Tuesdays. Note that only the time part of the DateTime is used

Declaration
[DataMember]
public virtual DateTime TueStart { get; set; }
Property Value
Type Description
DateTime
See Also

TueStop

The work hour stop for Tuesdays. Note that only the time part of the DateTime is used

Declaration
[DataMember]
public virtual DateTime TueStop { get; set; }
Property Value
Type Description
DateTime
See Also

WedStart

The work hour start for Wednesdays. Note that only the time part of the DateTime is used

Declaration
[DataMember]
public virtual DateTime WedStart { get; set; }
Property Value
Type Description
DateTime
See Also

WedStop

The work hour stop for Wednesdays. Note that only the time part of the DateTime is used

Declaration
[DataMember]
public virtual DateTime WedStop { get; set; }
Property Value
Type Description
DateTime
See Also

Methods

ToString()

Returns the carrier contents as a formatted string.

Declaration
public override string ToString()
Returns
Type Description
string

The carrier contents.
See Also

ToString(string)

Returns the carrier contents as a formatted string, useful for debugging. Each line in the output is prefixed with the input value.

Declaration
public string ToString(string prefix)
Parameters
Type Name Description
string prefix

The line prefix (typically used for indenting)
Returns
Type Description
string

The carrier contents.
See Also

See Also