Class TicketPriorityEscalationLevelEntity

Entity for ticket priority escalation level. Entity describes properties/actions when escalation(alert) happens. Alert is raised according to TicketPriority timing intervals

Carrier object for TicketPriorityEscalationLevelEntity. Services for the TicketPriorityEscalationLevelEntity Carrier is available from the List Agent.
Inheritance
object
TicketPriorityEscalationLevelEntity
Namespace: SuperOffice.CRM.Services
Assembly: SuperOffice.Services.dll
Syntax
[DataContract(Namespace = "http://www.superoffice.net/ws/crm/NetServer/11.1.0.0")]
public class TicketPriorityEscalationLevelEntity : Carrier

Constructors

TicketPriorityEscalationLevelEntity()

Default constructor

Declaration
public TicketPriorityEscalationLevelEntity()
See Also

Properties

Action

Bitmap indicating what should be done when escalating to this level.

Declaration
[DataMember]
public virtual int Action { get; set; }
Property Value
Type Description
int
See Also

AlertLevel

The alert level (strictly ascending number).

Declaration
[DataMember]
public virtual short AlertLevel { get; set; }
Property Value
Type Description
short
See Also

AlertTimeout

The time (in minutes) before ticket is escalated to next level.

Declaration
[DataMember]
public virtual int AlertTimeout { get; set; }
Property Value
Type Description
int
See Also

DelegateTo

If ticket should be redelegated on escalation, this field contains the id of the target user.

Declaration
[DataMember]
public virtual int DelegateTo { get; set; }
Property Value
Type Description
int
See Also

EmailTo

If an email should be sent when escalating, this field will contain the recipient email address.

Declaration
[DataMember]
public virtual string EmailTo { get; set; }
Property Value
Type Description
string
See Also

ReplyTemplateIdCatmast

Reference to the reply template used in this alert, for mail to category master

Declaration
[DataMember]
public virtual int ReplyTemplateIdCatmast { get; set; }
Property Value
Type Description
int
See Also

ReplyTemplateIdCatmastSms

Reference to the reply template used in this alert, for sms to category master

Declaration
[DataMember]
public virtual int ReplyTemplateIdCatmastSms { get; set; }
Property Value
Type Description
int
See Also

ReplyTemplateIdCustomer

Reference to the reply template used in this alert, for mail to customer

Declaration
[DataMember]
public virtual int ReplyTemplateIdCustomer { get; set; }
Property Value
Type Description
int
See Also

ReplyTemplateIdEmail

Reference to the reply template used in this alert, for mail to custom address

Declaration
[DataMember]
public virtual int ReplyTemplateIdEmail { get; set; }
Property Value
Type Description
int
See Also

ReplyTemplateIdSms

Reference to the reply template used in this alert, for sms to custom address

Declaration
[DataMember]
public virtual int ReplyTemplateIdSms { get; set; }
Property Value
Type Description
int
See Also

ReplyTemplateIdUser

Reference to the reply template used in this alert, for mail to owner of ticket

Declaration
[DataMember]
public virtual int ReplyTemplateIdUser { get; set; }
Property Value
Type Description
int
See Also

ReplyTemplateIdUserSms

Reference to the reply template used in this alert, for sms to owner of ticket

Declaration
[DataMember]
public virtual int ReplyTemplateIdUserSms { get; set; }
Property Value
Type Description
int
See Also

RtiCustomerSms

Reference to the reply template used in this alert, for sms to customer

Declaration
[DataMember]
public virtual int RtiCustomerSms { get; set; }
Property Value
Type Description
int
See Also

ScriptId

Script that can be executed then the ticket alert action occur.

Declaration
[DataMember]
public virtual int ScriptId { get; set; }
Property Value
Type Description
int
See Also

SmsTo

If an sms should be sent when escalating, this field will contain the recipient email address.

Declaration
[DataMember]
public virtual string SmsTo { get; set; }
Property Value
Type Description
string
See Also

TicketAlertId

The primary key (auto-incremented)

Declaration
[DataMember]
public virtual int TicketAlertId { get; set; }
Property Value
Type Description
int
See Also

Methods

ToString()

Returns the carrier contents as a formatted string.

Declaration
public override string ToString()
Returns
Type Description
string

The carrier contents.
See Also

ToString(string)

Returns the carrier contents as a formatted string, useful for debugging. Each line in the output is prefixed with the input value.

Declaration
public string ToString(string prefix)
Parameters
Type Name Description
string prefix

The line prefix (typically used for indenting)
Returns
Type Description
string

The carrier contents.
See Also

See Also