Class TicketStatusEntity

Entity for a ticket status. This entity describes the meta data for a ticket status, and provides special operations on it.

Carrier object for TicketStatusEntity. Services for the TicketStatusEntity Carrier is available from the List Agent.
Inheritance
object
TicketStatusEntity
Namespace: SuperOffice.CRM.Services
Assembly: SuperOffice.Services.dll
Syntax
[DataContract(Namespace = "http://www.superoffice.net/ws/crm/NetServer/11.7.0.0")]
public class TicketStatusEntity : Carrier
Examples

Get TicketStatusEntity 123 using the agent:

using SuperOffice;
using SuperOffice.CRM.Services;

using (SoSession mySession = SoSession.Authenticate("user", "pass"))
{
   var agent = new ListAgent();
   var ticketStatusEntity = agent.GetTicketStatusEntity( 123 );
}

Constructors

TicketStatusEntity()

Default constructor

Declaration
public TicketStatusEntity()
See Also

Properties

IsDefault

Indicates if status is default one as there might be more than one status with same internal status

Declaration
[DataMember]
public virtual bool IsDefault { get; set; }
Property Value
Type Description
bool
See Also

Name

Name of user defined ticket status

Declaration
[DataMember]
public virtual string Name { get; set; }
Property Value
Type Description
string
See Also

NoEmailReopen

Whether inbound emails can reopen requests with this status or not

Declaration
[DataMember]
public virtual bool NoEmailReopen { get; set; }
Property Value
Type Description
bool
See Also

Status

The 'classic' ticket status. I.e. active/closed/postponed/deleted

Declaration
[DataMember]
public virtual TicketBaseStatus Status { get; set; }
Property Value
Type Description
TicketBaseStatus
See Also

TicketStatusId

The primary key (auto-incremented)

Declaration
[DataMember]
public virtual int TicketStatusId { get; set; }
Property Value
Type Description
int
See Also

TimeCounter

Which field in ticket we count time spent on (queue, internal, external)

Declaration
[DataMember]
public virtual TicketStatusTimeCounter TimeCounter { get; set; }
Property Value
Type Description
TicketStatusTimeCounter
See Also

UsedInQueue

If set, status is used in GetNext calculations

Declaration
[DataMember]
public virtual bool UsedInQueue { get; set; }
Property Value
Type Description
bool
See Also

Methods

ToString()

Returns the carrier contents as a formatted string.

Declaration
public override string ToString()
Returns
Type Description
string

The carrier contents.
See Also

ToString(string)

Returns the carrier contents as a formatted string, useful for debugging. Each line in the output is prefixed with the input value.

Declaration
public string ToString(string prefix)
Parameters
Type Name Description
string prefix

The line prefix (typically used for indenting)
Returns
Type Description
string

The carrier contents.
See Also

See Also