POST Agents/AI/GetChatbotTurns

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POST /api/v1/Agents/AI/GetChatbotTurns

Returns stored history of chat messages for a given chat_id.

Chat_id is usually derived from soproto + current id, but could also be arbitrary name. NsApiSlow threshold: 2000 ms.

Experimental: ## The AI agent is experimental, subject to change, and not intended for partners.

Query String Parameters

Parameter Name Type Description
$select string Optional comma separated list of properties to include in the result. Other fields are then nulled out to reduce payload size: "Name,department,category". Default = show all fields. 
POST /api/v1/Agents/AI/GetChatbotTurns?$select=name,department,category/id

Request Headers

Parameter Name Description
Authorization Supports 'Basic', 'SoTicket' and 'Bearer' schemes, depending on installation type.
X-XSRF-TOKEN If not using Authorization header, you must provide XSRF value from cookie or hidden input field
Content-Type Content-type of the request body: application/json, text/json, application/xml, text/xml, application/x-www-form-urlencoded, application/json-patch+json, application/merge-patch+json
Accept Content-type(s) you would like the response in: application/json, text/json, application/xml, text/xml, application/json-patch+json, application/merge-patch+json
Accept-Language Convert string references and multi-language values into a specified language (iso2) code.
SO-Language Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value.
SO-Culture Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set.
SO-TimeZone Specify the timezone code that you would like date/time responses converted to.
SO-AppToken The application token that identifies the partner app. Used when calling Online WebAPI from a server.

Request Body: request

ChatId

Property Name Type Description
ChatId String

Response:array

OK

Response Description
200 OK

Response body: array

Property Name Type Description
Timestamp date-time UTC timestamp for turn - when response was generated.
UserPrompt string Text from the user
UserDisplayText string Optional display value to use instead of the the UserPrompt
BotResponse string Text from the chatbot
BotActions object optional dictionary of action buttons. Key = Display text, Value = Prompt text
Attachments array optional array of attachments - can be URL or Base64 encoded data

Sample request

POST /api/v1/Agents/AI/GetChatbotTurns
Authorization: Basic dGplMDpUamUw
Accept: application/json; charset=utf-8
Accept-Language: sv
Content-Type: application/json; charset=utf-8

{
  "ChatId": "similique"
}

Sample response

HTTP/1.1 200 OK
Content-Type: application/json; charset=utf-8

[
  {
    "Timestamp": "2024-11-24T14:28:15.123456+01:00",
    "UserPrompt": "What are your business hours?",
    "UserDisplayText": "What are your business hours?",
    "BotResponse": "Our support team is available Monday through Friday, 9:00 AM to 5:00 PM CET. For urgent issues outside business hours, you can submit a ticket through our online portal.",
    "BotActions": {
      "action1": "View Full Schedule",
      "action2": "Submit Ticket"
    },
    "Attachments": [
      "business-hours.pdf"
    ]
  },
  {
    "Timestamp": "2024-11-24T14:30:22.456789+01:00",
    "UserPrompt": "How do I reset my password?",
    "UserDisplayText": "How do I reset my password?",
    "BotResponse": "To reset your password, click on 'Forgot Password' on the login page. You'll receive an email with a secure link to create a new password. The link is valid for 24 hours.",
    "BotActions": {
      "action1": "Open Password Reset Page",
      "action2": "Contact Support"
    },
    "Attachments": [
      "password-reset-guide.pdf",
      "security-tips.pdf"
    ]
  }
]