POST Agents/CRMScript/ExecuteScriptAsEvent

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POST /api/v1/Agents/CRMScript/ExecuteScriptAsEvent

Execute a CRMScript with event data as input.

Returns event data with output variable values.

Online Restricted: ## The CRMScript agent is not available in Online by default. Access must be requested specifically when app is registered.

Query String Parameters

Parameter Name Type Description
$select string Optional comma separated list of properties to include in the result. Other fields are then nulled out to reduce payload size: "Name,department,category". Default = show all fields. 
POST /api/v1/Agents/CRMScript/ExecuteScriptAsEvent?$select=name,department,category/id

Request Headers

Parameter Name Description
Authorization Supports 'Basic', 'SoTicket' and 'Bearer' schemes, depending on installation type.
X-XSRF-TOKEN If not using Authorization header, you must provide XSRF value from cookie or hidden input field
Content-Type Content-type of the request body: application/json, text/json, application/xml, text/xml, application/x-www-form-urlencoded, application/json-patch+json, application/merge-patch+json
Accept Content-type(s) you would like the response in: application/json, text/json, application/xml, text/xml, application/json-patch+json, application/merge-patch+json
Accept-Language Convert string references and multi-language values into a specified language (iso2) code.
SO-Language Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value.
SO-Culture Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set.
SO-TimeZone Specify the timezone code that you would like date/time responses converted to.
SO-AppToken The application token that identifies the partner app. Used when calling Online WebAPI from a server.

Request Body: request

CRMScriptId, EventData

Property Name Type Description
CRMScriptId Integer
EventData EventData EventData containing data related to event handlers Carrier object for EventData. Services for the EventData Carrier is available from the CustomerService Agent.

Response:

OK

Response Description
200 OK

Response body: EventData

Property Name Type Description
Type string The type of event we are triggered by
InputValues object Environment values sent to the event handler
BlockExecution bool Whether the context should stop what it is doing, e.g. saving a sale
NavigateTo string Where the context should naviate afterwards
Message string A message to be presented to the user
ShowDialog string JSON structure of dialog to show
OutputValues object Values sent back to the environment from the event handler
StateValues object Values kept between event handlers
Exception string String containing error message from handler system if it failed
ParserValues object Parser values sent to the event handler
CgiVariables object Cgi variables sent by some events
CgiContent string The Cgi content/body, sent by some events
Headers object Incoming headers if sent by the context which the script is executed from
TraceExecution bool If true, then the execution will be traced
TableRight TableRight The carrier's table right
FieldProperties object Field property dictionary mapping field names to field access rights.

Sample request

POST /api/v1/Agents/CRMScript/ExecuteScriptAsEvent
Authorization: Basic dGplMDpUamUw
Accept: application/json; charset=utf-8
Accept-Language: sv
Content-Type: application/json; charset=utf-8

{
  "CRMScriptId": 810,
  "EventData": null
}

Sample response

HTTP/1.1 200 OK
Content-Type: application/json; charset=utf-8

{
  "Type": "ChatAfterSaveNewMessage",
  "InputValues": {
    "InputValues1": "et",
    "InputValues2": "autem"
  },
  "BlockExecution": false,
  "NavigateTo": "consequatur",
  "Message": "vitae",
  "ShowDialog": "asperiores",
  "OutputValues": {
    "OutputValues1": "non",
    "OutputValues2": "quo"
  },
  "StateValues": {
    "StateValues1": "quia",
    "StateValues2": "quibusdam"
  },
  "Exception": "consequatur",
  "ParserValues": {
    "ParserValues1": "sunt",
    "ParserValues2": "quae"
  },
  "CgiVariables": {
    "CgiVariables1": "molestiae",
    "CgiVariables2": "deserunt"
  },
  "CgiContent": "quae",
  "Headers": {
    "Headers1": "voluptatum",
    "Headers2": "facilis"
  },
  "TraceExecution": false,
  "TableRight": null,
  "FieldProperties": {
    "fieldName": {
      "FieldRight": null,
      "FieldType": "System.Int32",
      "FieldLength": 514
    }
  }
}