POST Agents/Chat/SaveChatTopicEntity
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POST /api/v1/Agents/Chat/SaveChatTopicEntity
Updates the existing ChatTopicEntity or creates a new ChatTopicEntity if the id parameter is empty
Request Headers
| Parameter Name | Description |
|---|---|
| Authorization | Supports 'Basic', 'SoTicket' and 'Bearer' schemes, depending on installation type. |
| X-XSRF-TOKEN | If not using Authorization header, you must provide XSRF value from cookie or hidden input field |
| Content-Type | Content-type of the request body: application/json, text/json, application/xml, text/xml, application/x-www-form-urlencoded, application/json-patch+json, application/merge-patch+json |
| Accept | Content-type(s) you would like the response in: application/json, text/json, application/xml, text/xml, application/json-patch+json, application/merge-patch+json |
| Accept-Language | Convert string references and multi-language values into a specified language (iso2) code. |
| SO-Language | Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value. |
| SO-Culture | Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set. |
| SO-TimeZone | Specify the timezone code that you would like date/time responses converted to. |
| SO-AppToken | The application token that identifies the partner app. Used when calling Online WebAPI from a server. |
Request Body: entity
The ChatTopicEntity to be saved.
| Property Name | Type | Description |
|---|---|---|
| ChatTopicId | Integer | The primary key (auto-incremented) |
| Name | String | The name of this chat topic |
| Description | String | The descriptiong for this topic. |
| WelcomeMessage | String | The welcome message sent to the customer when the chat session starts. |
| Language | CustomerLanguage | Customer language used in this topic. Optional. |
| LastAccept | String | The last time a session was accepted from the inside for this topic. |
| SecondsPrAccept | Integer | The average number of seconds per accept for this topic. |
| AlertRecipient | String | The recipient(s) for the alert template |
| AlertTemplate | ReplyTemplate | Template to use for alerts. |
| CollectConsent | Boolean | Collect consent to store from user |
| BadgeHeader | String | The badge header of the chat topic |
| CustomQueueTextEnabled | Boolean | Use the custom queue message text |
| CustomQueueText | String | A text to be used in the queue message in the chat widget. Usage is controlled by the flags field, bit number 3 |
| WarnNewChatMinutes | Integer | Contains the user notify time in minutes |
| WarnManagerNewChatMinutes | Integer | Contains the manager notify time in minutes |
| TicketEnabled | Boolean | Enable ticket submission in offline mode |
| TicketCategory | TicketCategory | Category on ticket created from off-line request |
| TicketPriority | TicketPriority | Priority on ticket created from off-line request |
| OpeningHoursEnabled | Boolean | Whether to use opening hours or not. |
| OpeningHours | ChatOpeningHours | Opening hours settings |
| Widget | ChatWidgetSettings | Settings for the chat widget |
| BotEnabled | Boolean | Enable chatbot on this topic. Run the trigger scripts on bot events. |
| BotSettings | ChatBotSettings | Settings for chatbot: trigger script ids to run on bot events |
| OfflineCollectConsent | Boolean | Collect offline consent to store from user |
| WarnChatMessageMinutes | Integer | Contains the user notify time in minutes for new chat messages |
| WarnManagerChatMessageMinutes | Integer | Contains the manager notify time in minutes for new chat messages |
| UseQueueOfflineForm | Boolean | Use offline form capability from chat queue |
| OfflineFormTimeLimit | Integer | The number of minutes in the queue before the offline form is available |
| OfflineFormQueueLength | Integer | The number of customers in the queue before the offline form is available |
| WidgetEnableRating | Boolean | Enable rating functionality in the chat widgte |
| WidgetRatingText | String | The text to be displayed in the widget next to the rating stars |
Response:
OK
| Response | Description |
|---|---|
| 200 | OK |
Response body: ChatTopicEntity
| Property Name | Type | Description |
|---|---|---|
| ChatTopicId | int32 | The primary key (auto-incremented) |
| Name | string | The name of this chat topic |
| Description | string | The descriptiong for this topic. |
| WelcomeMessage | string | The welcome message sent to the customer when the chat session starts. |
| Language | CustomerLanguage | Customer language used in this topic. Optional. |
| LastAccept | date-time | The last time a session was accepted from the inside for this topic. |
| SecondsPrAccept | int32 | The average number of seconds per accept for this topic. |
| AlertRecipient | string | The recipient(s) for the alert template |
| AlertTemplate | ReplyTemplate | Template to use for alerts. |
| CollectConsent | bool | Collect consent to store from user |
| BadgeHeader | string | The badge header of the chat topic |
| CustomQueueTextEnabled | bool | Use the custom queue message text |
| CustomQueueText | string | A text to be used in the queue message in the chat widget. Usage is controlled by the flags field, bit number 3 |
| WarnNewChatMinutes | int32 | Contains the user notify time in minutes |
| WarnManagerNewChatMinutes | int32 | Contains the manager notify time in minutes |
| TicketEnabled | bool | Enable ticket submission in offline mode |
| TicketCategory | TicketCategory | Category on ticket created from off-line request |
| TicketPriority | TicketPriority | Priority on ticket created from off-line request |
| OpeningHoursEnabled | bool | Whether to use opening hours or not. |
| OpeningHours | ChatOpeningHours | Opening hours settings |
| Widget | ChatWidgetSettings | Settings for the chat widget |
| BotEnabled | bool | Enable chatbot on this topic. Run the trigger scripts on bot events. |
| BotSettings | ChatBotSettings | Settings for chatbot: trigger script ids to run on bot events |
| OfflineCollectConsent | bool | Collect offline consent to store from user |
| WarnChatMessageMinutes | int32 | Contains the user notify time in minutes for new chat messages |
| WarnManagerChatMessageMinutes | int32 | Contains the manager notify time in minutes for new chat messages |
| UseQueueOfflineForm | bool | Use offline form capability from chat queue |
| OfflineFormTimeLimit | int32 | The number of minutes in the queue before the offline form is available |
| OfflineFormQueueLength | int32 | The number of customers in the queue before the offline form is available |
| WidgetEnableRating | bool | Enable rating functionality in the chat widgte |
| WidgetRatingText | string | The text to be displayed in the widget next to the rating stars |
| TableRight | TableRight | The carrier's table right |
| FieldProperties | object | Field property dictionary mapping field names to field access rights. |
Sample request
POST /api/v1/Agents/Chat/SaveChatTopicEntity
Authorization: Basic dGplMDpUamUw
Accept: application/json; charset=utf-8
Accept-Language: sv
Content-Type: application/json; charset=utf-8
{
"ChatTopicId": 37,
"Name": "Reynolds Inc and Sons",
"Description": "Virtual background knowledge base",
"WelcomeMessage": "qui",
"Language": null,
"LastAccept": "2023-08-12T14:13:39.4535892+02:00",
"SecondsPrAccept": 641,
"AlertRecipient": "odio",
"AlertTemplate": null,
"CollectConsent": true,
"BadgeHeader": "inventore",
"CustomQueueTextEnabled": false,
"CustomQueueText": "sint",
"WarnNewChatMinutes": 925,
"WarnManagerNewChatMinutes": 748,
"TicketEnabled": false,
"TicketCategory": null,
"TicketPriority": null,
"OpeningHoursEnabled": true,
"OpeningHours": null,
"Widget": null,
"BotEnabled": false,
"BotSettings": null,
"OfflineCollectConsent": false,
"WarnChatMessageMinutes": 554,
"WarnManagerChatMessageMinutes": 769,
"UseQueueOfflineForm": false,
"OfflineFormTimeLimit": 508,
"OfflineFormQueueLength": 314,
"WidgetEnableRating": false,
"WidgetRatingText": "omnis"
}
Sample response
HTTP/1.1 200 OK
Content-Type: application/json; charset=utf-8
{
"ChatTopicId": 169,
"Name": "Crona-Jacobi",
"Description": "Monitored value-added function",
"WelcomeMessage": "ut",
"Language": null,
"LastAccept": "2016-06-18T14:13:39.4535892+02:00",
"SecondsPrAccept": 928,
"AlertRecipient": "sit",
"AlertTemplate": null,
"CollectConsent": true,
"BadgeHeader": "rerum",
"CustomQueueTextEnabled": false,
"CustomQueueText": "est",
"WarnNewChatMinutes": 715,
"WarnManagerNewChatMinutes": 716,
"TicketEnabled": true,
"TicketCategory": null,
"TicketPriority": null,
"OpeningHoursEnabled": false,
"OpeningHours": null,
"Widget": null,
"BotEnabled": false,
"BotSettings": null,
"OfflineCollectConsent": true,
"WarnChatMessageMinutes": 132,
"WarnManagerChatMessageMinutes": 999,
"UseQueueOfflineForm": false,
"OfflineFormTimeLimit": 827,
"OfflineFormQueueLength": 924,
"WidgetEnableRating": true,
"WidgetRatingText": "at",
"TableRight": null,
"FieldProperties": {
"fieldName": {
"FieldRight": null,
"FieldType": "System.String",
"FieldLength": 218
}
}
}