POST Agents/CustomerService/GetPreviewQuickReply

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POST /api/v1/Agents/CustomerService/GetPreviewQuickReply

Get a quick reply from its quick reply id

Query String Parameters

Parameter Name Type Description
$select string Optional comma separated list of properties to include in the result. Other fields are then nulled out to reduce payload size: "Name,department,category". Default = show all fields. 
POST /api/v1/Agents/CustomerService/GetPreviewQuickReply?$select=name,department,category/id

Request Headers

Parameter Name Description
Authorization Supports 'Basic', 'SoTicket' and 'Bearer' schemes, depending on installation type.
X-XSRF-TOKEN If not using Authorization header, you must provide XSRF value from cookie or hidden input field
Content-Type Content-type of the request body: application/json, text/json, application/xml, text/xml, application/x-www-form-urlencoded, application/json-patch+json, application/merge-patch+json
Accept Content-type(s) you would like the response in: application/json, text/json, application/xml, text/xml, application/json-patch+json, application/merge-patch+json
Accept-Language Convert string references and multi-language values into a specified language (iso2) code.
SO-Language Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value.
SO-Culture Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set.
SO-TimeZone Specify the timezone code that you would like date/time responses converted to.
SO-AppToken The application token that identifies the partner app. Used when calling Online WebAPI from a server.

Request Body: request

QuickReplyId

Property Name Type Description
QuickReplyId Integer

Response:

OK

Response Description
200 OK

Response body: PreviewQuickReply

Property Name Type Description
Name string The short name of the quick reply
UpdatedByFullName string Full name of associate last updating this quick reply
Updated date-time Date/time this quick reply was last updated.
HtmlBody string Quick reply body in HTML format.
TableRight TableRight The carrier's table right
FieldProperties object Field property dictionary mapping field names to field access rights.

Sample request

POST /api/v1/Agents/CustomerService/GetPreviewQuickReply
Authorization: Basic dGplMDpUamUw
Accept: application/json; charset=utf-8
Accept-Language: *
Content-Type: application/json; charset=utf-8

{
  "QuickReplyId": 741
}

Sample response

HTTP/1.1 200 OK
Content-Type: application/json; charset=utf-8

{
  "Name": "Cartwright Group",
  "UpdatedByFullName": "Aron Corwin",
  "Updated": "2005-12-20T17:54:02.9295831+01:00",
  "HtmlBody": "qui",
  "TableRight": null,
  "FieldProperties": {
    "fieldName": {
      "FieldRight": null,
      "FieldType": "System.Int32",
      "FieldLength": 413
    }
  }
}