POST Agents/List/GetTicketRelationDefinitionEntity
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POST /api/v1/Agents/List/GetTicketRelationDefinitionEntity
Gets a TicketRelationDefinitionEntity object.
NsApiSlow threshold: 5000 ms.
Query String Parameters
| Parameter Name | Type | Description |
|---|---|---|
| ticketRelationDefinitionEntityId | int32 | Required The identifier of the TicketRelationDefinitionEntity object |
| $select | string | Optional comma separated list of properties to include in the result. Other fields are then nulled out to reduce payload size: "Name,department,category". Default = show all fields. |
POST /api/v1/Agents/List/GetTicketRelationDefinitionEntity?ticketRelationDefinitionEntityId=671
POST /api/v1/Agents/List/GetTicketRelationDefinitionEntity?$select=name,department,category/id
Request Headers
| Parameter Name | Description |
|---|---|
| Authorization | Supports 'Basic', 'SoTicket' and 'Bearer' schemes, depending on installation type. |
| X-XSRF-TOKEN | If not using Authorization header, you must provide XSRF value from cookie or hidden input field |
| Accept | Content-type(s) you would like the response in: application/json, text/json, application/xml, text/xml, application/json-patch+json, application/merge-patch+json |
| Accept-Language | Convert string references and multi-language values into a specified language (iso2) code. |
| SO-Language | Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value. |
| SO-Culture | Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set. |
| SO-TimeZone | Specify the timezone code that you would like date/time responses converted to. |
| SO-AppToken | The application token that identifies the partner app. Used when calling Online WebAPI from a server. |
Response:
OK
| Response | Description |
|---|---|
| 200 | OK |
Response body: TicketRelationDefinitionEntity
| Property Name | Type | Description |
|---|---|---|
| TicketRelationDefId | int32 | Primary key |
| Name | string | The name of this Ticket relation |
| Description | string | Tooltip or other description |
| Rank | int32 | Rank order |
| RelationType | string | Type of the relation (Related, Parent, Child) |
| IsBuiltIn | bool | Is this row part of SuperOffice priming data |
| IsParentMandatory | bool | Parent relation is mandatory when a new request is created |
| IsCloseParentWithChild | bool | Close parent when all children are closed |
| IsPreventClosingParent | bool | Prevent closing parent until all children are closed |
| IsCloseWithParent | bool | Offer to close all related when parent is closed |
| SourceTicketTypes | array | Source ticket type(s) for this relation |
| DestinationTicketTypes | array | Destination ticket type(s) for this relation |
| TableRight | TableRight | The carrier's table right |
| FieldProperties | object | Field property dictionary mapping field names to field access rights. |