POST Agents/List/SaveTicketStatusEntity

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POST /api/v1/Agents/List/SaveTicketStatusEntity

Updates the existing TicketStatusEntity or creates a new TicketStatusEntity if the id parameter is empty

Request Headers

Parameter Name Description
Authorization Supports 'Basic', 'SoTicket' and 'Bearer' schemes, depending on installation type.
X-XSRF-TOKEN If not using Authorization header, you must provide XSRF value from cookie or hidden input field
Content-Type Content-type of the request body: application/json, text/json, application/xml, text/xml, application/x-www-form-urlencoded, application/json-patch+json, application/merge-patch+json
Accept Content-type(s) you would like the response in: application/json, text/json, application/xml, text/xml, application/json-patch+json, application/merge-patch+json
Accept-Language Convert string references and multi-language values into a specified language (iso2) code.
SO-Language Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value.
SO-Culture Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set.
SO-TimeZone Specify the timezone code that you would like date/time responses converted to.
SO-AppToken The application token that identifies the partner app. Used when calling Online WebAPI from a server.

Request Body: entity

The TicketStatusEntity to be saved.

Property Name Type Description
TicketStatusId Integer The primary key (auto-incremented)
Name String Name of user defined ticket status
Status String The 'classic' ticket status. I.e. active/closed/postponed/deleted
TimeCounter String Which field in ticket we count time spent on (queue, internal, external)
NoEmailReopen Boolean Whether inbound emails can reopen requests with this status or not
IsDefault Boolean Indicates if status is default one as there might be more than one status with same internal status
UsedInQueue Boolean If set, status is used in GetNext calculations

Response:

OK

Response Description
200 OK

Response body: TicketStatusEntity

Property Name Type Description
TicketStatusId int32 The primary key (auto-incremented)
Name string Name of user defined ticket status
Status string The 'classic' ticket status. I.e. active/closed/postponed/deleted
TimeCounter string Which field in ticket we count time spent on (queue, internal, external)
NoEmailReopen bool Whether inbound emails can reopen requests with this status or not
IsDefault bool Indicates if status is default one as there might be more than one status with same internal status
UsedInQueue bool If set, status is used in GetNext calculations
TableRight TableRight The carrier's table right
FieldProperties object Field property dictionary mapping field names to field access rights.

Sample request

POST /api/v1/Agents/List/SaveTicketStatusEntity
Authorization: Basic dGplMDpUamUw
Accept: application/json; charset=utf-8
Accept-Language: en
Content-Type: application/json; charset=utf-8

{
  "TicketStatusId": 326,
  "Name": "Rodriguez, Klocko and Grady",
  "Status": "Active",
  "TimeCounter": "Externally",
  "NoEmailReopen": true,
  "IsDefault": false,
  "UsedInQueue": false
}

Sample response

HTTP/1.1 200 OK
Content-Type: application/json; charset=utf-8

{
  "TicketStatusId": 224,
  "Name": "Parker-Cartwright",
  "Status": "Active",
  "TimeCounter": "Externally",
  "NoEmailReopen": true,
  "IsDefault": true,
  "UsedInQueue": true,
  "TableRight": null,
  "FieldProperties": {
    "fieldName": {
      "FieldRight": null,
      "FieldType": "System.String",
      "FieldLength": 47
    }
  }
}