POST Agents/List/SaveTicketTypeEntity

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 • 5 minutes to read 
POST /api/v1/Agents/List/SaveTicketTypeEntity

Updates the existing TicketTypeEntity or creates a new TicketTypeEntity if the id parameter is empty

Request Headers

Parameter Name Description
Authorization Supports 'Basic', 'SoTicket' and 'Bearer' schemes, depending on installation type.
X-XSRF-TOKEN If not using Authorization header, you must provide XSRF value from cookie or hidden input field
Content-Type Content-type of the request body: application/json, text/json, application/xml, text/xml, application/x-www-form-urlencoded, application/json-patch+json, application/merge-patch+json
Accept Content-type(s) you would like the response in: application/json, text/json, application/xml, text/xml, application/json-patch+json, application/merge-patch+json
Accept-Language Convert string references and multi-language values into a specified language (iso2) code.
SO-Language Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value.
SO-Culture Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set.
SO-TimeZone Specify the timezone code that you would like date/time responses converted to.
SO-AppToken The application token that identifies the partner app. Used when calling Online WebAPI from a server.

Request Body: entity

The TicketTypeEntity to be saved.

Property Name Type Description
TicketTypeId Integer Primary key
Name String The list item
Rank Integer Rank order
Tooltip String Tooltip or other description
Icon String Name of the icon
DefaultTicketStatus Integer Default ticket status for new tickets
TicketStatuses Array Relevant/available ticket statuses for this Request type. Empty field means all statuses are available.
DefaultTicketPriority Integer Default ticket priority for new tickets
TicketPriorities Array Relevant/available ticket priorities for this Request type. Empty field means all priorities are available.
ReplyTemplate Integer Reply template to use when replying to a ticket of this type
IsExternalVisible Boolean Is this request type visible to external people and they can submit requests of this type
IsDefault Boolean Is this Ticket Type marked as default
ShowInNew Boolean Enables this request type to be accessible in +New in top bar
ExcludeSignature Boolean Do not insert user signature automatically
ExcludeEmailRecipients Boolean Create request without initially having to send outbound e-mail
ExternalAsDefault Boolean Ability to set external access level for this request type
VisibleForGroups Array Array of references to the visible for groups
ReplyForwardNoSignature Boolean Do not insert user signature when replying or forwarding the message
ReplyExternalAsDefault Boolean Set external access level when replying the message

Response:

OK

Response Description
200 OK

Response body: TicketTypeEntity

Property Name Type Description
TicketTypeId int32 Primary key
Name string The list item
Rank int32 Rank order
Tooltip string Tooltip or other description
Icon string Name of the icon
DefaultTicketStatus int32 Default ticket status for new tickets
TicketStatuses array Relevant/available ticket statuses for this Request type. Empty field means all statuses are available.
DefaultTicketPriority int32 Default ticket priority for new tickets
TicketPriorities array Relevant/available ticket priorities for this Request type. Empty field means all priorities are available.
ReplyTemplate int32 Reply template to use when replying to a ticket of this type
IsExternalVisible bool Is this request type visible to external people and they can submit requests of this type
IsDefault bool Is this Ticket Type marked as default
ShowInNew bool Enables this request type to be accessible in +New in top bar
ExcludeSignature bool Do not insert user signature automatically
ExcludeEmailRecipients bool Create request without initially having to send outbound e-mail
ExternalAsDefault bool Ability to set external access level for this request type
VisibleForGroups array Array of references to the visible for groups
ReplyForwardNoSignature bool Do not insert user signature when replying or forwarding the message
ReplyExternalAsDefault bool Set external access level when replying the message
TableRight TableRight The carrier's table right
FieldProperties object Field property dictionary mapping field names to field access rights.

Sample request

POST /api/v1/Agents/List/SaveTicketTypeEntity
Authorization: Basic dGplMDpUamUw
Accept: application/json; charset=utf-8
Accept-Language: fr,de,ru,zh
Content-Type: application/json; charset=utf-8

{
  "TicketTypeId": 157,
  "Name": "Dickinson-Jast",
  "Rank": 347,
  "Tooltip": "corporis",
  "Icon": "nam",
  "DefaultTicketStatus": 107,
  "TicketStatuses": [
    543,
    524
  ],
  "DefaultTicketPriority": 87,
  "TicketPriorities": [
    339,
    17
  ],
  "ReplyTemplate": 873,
  "IsExternalVisible": false,
  "IsDefault": true,
  "ShowInNew": false,
  "ExcludeSignature": false,
  "ExcludeEmailRecipients": true,
  "ExternalAsDefault": false,
  "VisibleForGroups": [
    64,
    346
  ],
  "ReplyForwardNoSignature": true,
  "ReplyExternalAsDefault": false
}

Sample response

HTTP/1.1 200 OK
Content-Type: application/json; charset=utf-8

{
  "TicketTypeId": 587,
  "Name": "Wolff Group",
  "Rank": 545,
  "Tooltip": "consequatur",
  "Icon": "doloremque",
  "DefaultTicketStatus": 688,
  "TicketStatuses": [
    767,
    997
  ],
  "DefaultTicketPriority": 439,
  "TicketPriorities": [
    88,
    91
  ],
  "ReplyTemplate": 898,
  "IsExternalVisible": false,
  "IsDefault": true,
  "ShowInNew": false,
  "ExcludeSignature": true,
  "ExcludeEmailRecipients": false,
  "ExternalAsDefault": false,
  "VisibleForGroups": [
    37,
    43
  ],
  "ReplyForwardNoSignature": true,
  "ReplyExternalAsDefault": false,
  "TableRight": null,
  "FieldProperties": {
    "fieldName": {
      "FieldRight": null,
      "FieldType": "System.Int32",
      "FieldLength": 969
    }
  }
}