POST Agents/Ticket/DoEscalating

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POST /api/v1/Agents/Ticket/DoEscalating

Checks if the ticket should change its alert level based on the priority and action.

If it is to change, the alert level and alert timeout for the ticket will be updated.

Query String Parameters

Parameter Name	Type	Description
$select	string	Optional comma separated list of properties to include in the result. Other fields are then nulled out to reduce payload size: "Name,department,category". Default = show all fields.

POST /api/v1/Agents/Ticket/DoEscalating?$select=name,department,category/id

Request Headers

Parameter Name	Description
Authorization	Supports 'Basic', 'SoTicket' and 'Bearer' schemes, depending on installation type.
X-XSRF-TOKEN	If not using Authorization header, you must provide XSRF value from cookie or hidden input field
Content-Type	Content-type of the request body: application/json, text/json, application/xml, text/xml, application/x-www-form-urlencoded, application/json-patch+json, application/merge-patch+json
Accept	Content-type(s) you would like the response in:
SO-AppToken	The application token that identifies the partner app. Used when calling Online WebAPI from a server.

Request Body: request

TicketId, Action

Property Name	Type	Description
TicketId	Integer
Action	String

Response:

No Content

Response	Description
204	No Content

Response body: TimeZoneData

Sample request

POST /api/v1/Agents/Ticket/DoEscalating
Authorization: Basic dGplMDpUamUw
Accept: application/json; charset=utf-8
Accept-Language: en
Content-Type: application/json; charset=utf-8

{
  "TicketId": 806,
  "Action": "ActionChangedOwner"
}

Sample response

HTTP/1.1 204 No Content
Content-Type: application/json; charset=utf-8

null