POST Agents/Ticket/GetTicketMessage

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POST /api/v1/Agents/Ticket/GetTicketMessage

Gets a TicketMessage object.

Query String Parameters

Parameter Name Type Description
ticketMessageId int32 Required The primary key.
$select string Optional comma separated list of properties to include in the result. Other fields are then nulled out to reduce payload size: "Name,department,category". Default = show all fields. 
POST /api/v1/Agents/Ticket/GetTicketMessage?ticketMessageId=560
POST /api/v1/Agents/Ticket/GetTicketMessage?$select=name,department,category/id

Request Headers

Parameter Name Description
Authorization Supports 'Basic', 'SoTicket' and 'Bearer' schemes, depending on installation type.
X-XSRF-TOKEN If not using Authorization header, you must provide XSRF value from cookie or hidden input field
Accept Content-type(s) you would like the response in: application/json, text/json, application/xml, text/xml, application/json-patch+json, application/merge-patch+json
Accept-Language Convert string references and multi-language values into a specified language (iso2) code.
SO-Language Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value.
SO-Culture Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set.
SO-TimeZone Specify the timezone code that you would like date/time responses converted to.
SO-AppToken The application token that identifies the partner app. Used when calling Online WebAPI from a server.

Response:

OK

Response Description
200 OK

Response body: TicketMessage

Property Name Type Description
TicketMessageId int32 The primary key (auto-incremented)
CreatedAt date-time When the message was posted.
Slevel string The securitylevel of the message.
Important bool If this message is important or not.
Author string A string representing the author of the message. Could be a user's name, or a persons email address.
PersonId int32 Primary key
PersonFullName string Get the persons full name (internal name used in clients for employees).
ContactId int32 Primary key
ContactName string Contact name
ContactDepartment string Department
NumAttachments int32 Number of attachments in the message
EmailHeader string The email header is saved in this field as raw text
MessageHeaders array Contains the message headers, like To, Cc, Bcc information, or custom headers
Language string The language this message is in, based on some kind of analysis
Sentiment int32 Sentiment index, 100 = completely happy; -100 = suicidally unhappy; 0 = no idea
SentimentConfidence int32 Confidence of sentiment index, 0 = no idea, 100 = completely sure
CreatedBy int32 The id of the user who posted the message. The value 1 (system user) for externally posted messages.
ChangedAt date-time When the message was changed.
Badge string Badge to explicitly determine how a message was generated
TableRight TableRight The carrier's table right
FieldProperties object Field property dictionary mapping field names to field access rights.

Sample request

POST /api/v1/Agents/Ticket/GetTicketMessage
Authorization: Basic dGplMDpUamUw
Accept: application/json; charset=utf-8
Accept-Language: sv

Sample response

HTTP/1.1 200 OK
Content-Type: application/json; charset=utf-8

{
  "TicketMessageId": 950,
  "CreatedAt": "2024-08-04T03:45:24.1235597+02:00",
  "Slevel": "External",
  "Important": false,
  "Author": "autem",
  "PersonId": 106,
  "PersonFullName": "Verla Jacobi",
  "ContactId": 43,
  "ContactName": "Schulist, Stark and Bins",
  "ContactDepartment": "",
  "NumAttachments": 341,
  "EmailHeader": "malachi.bartoletti@medhurst.ca",
  "MessageHeaders": [
    {
      "Id": 209,
      "Name": "Upton LLC",
      "Value": "et",
      "StdItem": "CustomerReadFAQ",
      "StdItemCol": "Name",
      "TableRight": null,
      "FieldProperties": {
        "fieldName": {
          "FieldRight": null,
          "FieldType": "System.Int32",
          "FieldLength": 824
        }
      }
    }
  ],
  "Language": "neque",
  "Sentiment": 680,
  "SentimentConfidence": 395,
  "CreatedBy": 630,
  "ChangedAt": "2015-04-18T03:45:24.1235597+02:00",
  "Badge": "Comment",
  "TableRight": null,
  "FieldProperties": {
    "fieldName": {
      "FieldRight": null,
      "FieldType": "System.String",
      "FieldLength": 801
    }
  }
}