POST Agents/Ticket/GetTicketSummaries

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POST /api/v1/Agents/Ticket/GetTicketSummaries

Get an array of summaryitem for the given tickets

NsApiSlow threshold: 2000 ms.

Query String Parameters

Parameter Name Type Description
$select string Optional comma separated list of properties to include in the result. Other fields are then nulled out to reduce payload size: "Name,department,category". Default = show all fields. 
POST /api/v1/Agents/Ticket/GetTicketSummaries?$select=name,department,category/id

Request Headers

Parameter Name Description
Authorization Supports 'Basic', 'SoTicket' and 'Bearer' schemes, depending on installation type.
X-XSRF-TOKEN If not using Authorization header, you must provide XSRF value from cookie or hidden input field
Content-Type Content-type of the request body: application/json, text/json, application/xml, text/xml, application/x-www-form-urlencoded, application/json-patch+json, application/merge-patch+json
Accept Content-type(s) you would like the response in: application/json, text/json, application/xml, text/xml, application/json-patch+json, application/merge-patch+json
Accept-Language Convert string references and multi-language values into a specified language (iso2) code.
SO-Language Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value.
SO-Culture Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set.
SO-TimeZone Specify the timezone code that you would like date/time responses converted to.
SO-AppToken The application token that identifies the partner app. Used when calling Online WebAPI from a server.

Request Body: request

TicketIds

Property Name Type Description
TicketIds Array

Response:array

OK

Response Description
200 OK

Response body: array

Property Name Type Description
TicketId int32 The primary key (auto-incremented)
TicketStatus int32 User defined ticket status
Title string The title of the ticket.
Registered date-time When the ticket was created.
IconHint string Icon representing ticket's state

Sample request

POST /api/v1/Agents/Ticket/GetTicketSummaries
Authorization: Basic dGplMDpUamUw
Accept: application/json; charset=utf-8
Accept-Language: *
Content-Type: application/json; charset=utf-8

{
  "TicketIds": [
    701,
    367
  ]
}

Sample response

HTTP/1.1 200 OK
Content-Type: application/json; charset=utf-8

[
  {
    "TicketId": 1234,
    "TicketStatus": 3,
    "Title": "Cannot access customer portal - Login button not working",
    "Registered": "2024-11-15T09:30:00+01:00",
    "IconHint": "ticket_closed"
  },
  {
    "TicketId": 1235,
    "TicketStatus": 3,
    "Title": "Password reset request - Unable to receive email",
    "Registered": "2024-12-01T14:30:00+01:00",
    "IconHint": "ticket_closed"
  }
]