POST Agents/Ticket/UpdateTicketsReadStatusByProvider

• 2 minutes to read
 • 2 minutes to read 
POST /api/v1/Agents/Ticket/UpdateTicketsReadStatusByProvider

This method changes multiple tickets' read status

NsApiSlow threshold: 2000 ms.

Query String Parameters

Parameter Name Type Description
$select string Optional comma separated list of properties to include in the result. Other fields are then nulled out to reduce payload size: "Name,department,category". Default = show all fields. 
POST /api/v1/Agents/Ticket/UpdateTicketsReadStatusByProvider?$select=name,department,category/id

Request Headers

Parameter Name Description
Authorization Supports 'Basic', 'SoTicket' and 'Bearer' schemes, depending on installation type.
X-XSRF-TOKEN If not using Authorization header, you must provide XSRF value from cookie or hidden input field
Content-Type Content-type of the request body: application/json, text/json, application/xml, text/xml, application/x-www-form-urlencoded, application/json-patch+json, application/merge-patch+json
Accept Content-type(s) you would like the response in: application/json, text/json, application/xml, text/xml, application/json-patch+json, application/merge-patch+json
Accept-Language Convert string references and multi-language values into a specified language (iso2) code.
SO-Language Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value.
SO-Culture Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set.
SO-TimeZone Specify the timezone code that you would like date/time responses converted to.
SO-AppToken The application token that identifies the partner app. Used when calling Online WebAPI from a server.

Request Body: request

Provider, Restrictions, NewStatus

Property Name Type Description
Provider String
Restrictions Array
NewStatus String

Response:array

OK

Response Description
200 OK

Response body: array

Sample request

POST /api/v1/Agents/Ticket/UpdateTicketsReadStatusByProvider
Authorization: Basic dGplMDpUamUw
Accept: application/json; charset=utf-8
Accept-Language: fr,de,ru,zh
Content-Type: application/json; charset=utf-8

{
  "Provider": "esse",
  "Restrictions": [
    {
      "Name": "Lesch Group",
      "Operator": "incidunt",
      "Values": [
        "unde",
        "suscipit"
      ],
      "DisplayValues": [
        "non",
        "sapiente"
      ],
      "ColumnInfo": null,
      "IsActive": false,
      "SubRestrictions": [
        {},
        {}
      ],
      "InterParenthesis": 349,
      "InterOperator": "And",
      "UniqueHash": 822
    }
  ],
  "NewStatus": "Green"
}

Sample response

HTTP/1.1 200 OK
Content-Type: application/json; charset=utf-8

[
  916,
  736
]