> ## Documentation Index > Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt > Use this file to discover all available pages before exploring further. # Find Tickets By Title Or Id > This method wil search for tickets matching title or id NsApiSlow threshold: 5000 ms. ## OpenAPI ````yaml /openapi/agent/openapi-v3-CustomerServiceAgent.json post /api/v1/Agents/CustomerService/FindTicketsByTitleOrId openapi: 3.0.0 info: version: v1-Agents title: SuperOffice Agent API v1 description: SuperOffice Agent API - CustomerServiceAgent contact: name: SuperOffice DevNet url: https://docs.superoffice.com/en/api/index.html email: sdk@superoffice.com servers: - url: http://localhost:56350 - url: https://localhost:56350 security: [] tags: [] externalDocs: description: >- The SuperOffice DevNet Community has more documentation, examples, and discussion forums. url: https://community.superoffice.com/en/developer/ paths: /api/v1/Agents/CustomerService/FindTicketsByTitleOrId: post: tags: - CustomerService_Agent summary: Find Tickets By Title Or Id description: |- This method wil search for tickets matching title or id NsApiSlow threshold: 5000 ms. operationId: v1CustomerServiceAgent_FindTicketsByTitleOrId parameters: - name: $select in: query description: >- Optional comma separated list of properties to include in the result. Other fields are then nulled out to reduce payload size: "Name,department,category". Default = show all fields. required: false schema: type: string - name: Accept-Language in: header description: >- Convert string references and multi-language values into a specified language (iso2) code. required: false schema: type: string - name: SO-Language in: header description: >- Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value. required: false schema: type: string - name: SO-Culture in: header description: >- Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set. required: false schema: type: string - name: SO-TimeZone in: header description: >- Specify the timezone code that you would like date/time responses converted to. required: false schema: type: string - name: SO-AppToken in: header description: >- The application token that identifies the partner app. Used when calling Online WebAPI from a server. required: false schema: type: string requestBody: content: application/json: schema: $ref: >- #/components/schemas/SuperOffice.WebApi.v1.Carriers.CustomerServiceCarriers.FindTicketsByTitleOrIdRequest text/json: schema: $ref: >- #/components/schemas/SuperOffice.WebApi.v1.Carriers.CustomerServiceCarriers.FindTicketsByTitleOrIdRequest application/xml: schema: $ref: >- #/components/schemas/SuperOffice.WebApi.v1.Carriers.CustomerServiceCarriers.FindTicketsByTitleOrIdRequest text/xml: schema: $ref: >- #/components/schemas/SuperOffice.WebApi.v1.Carriers.CustomerServiceCarriers.FindTicketsByTitleOrIdRequest application/x-www-form-urlencoded: schema: $ref: >- #/components/schemas/SuperOffice.WebApi.v1.Carriers.CustomerServiceCarriers.FindTicketsByTitleOrIdRequest application/json-patch+json: schema: $ref: >- #/components/schemas/SuperOffice.WebApi.v1.Carriers.CustomerServiceCarriers.FindTicketsByTitleOrIdRequest application/merge-patch+json: schema: $ref: >- #/components/schemas/SuperOffice.WebApi.v1.Carriers.CustomerServiceCarriers.FindTicketsByTitleOrIdRequest description: TitleOrId, MaxRows required: true responses: '200': description: OK content: application/json: schema: type: array items: $ref: '#/components/schemas/SuperOffice.CRM.Services.TicketInfo' text/json: schema: type: array items: $ref: '#/components/schemas/SuperOffice.CRM.Services.TicketInfo' application/xml: schema: type: array items: $ref: '#/components/schemas/SuperOffice.CRM.Services.TicketInfo' text/xml: schema: type: array items: $ref: '#/components/schemas/SuperOffice.CRM.Services.TicketInfo' application/json-patch+json: schema: type: array items: $ref: '#/components/schemas/SuperOffice.CRM.Services.TicketInfo' application/merge-patch+json: schema: type: array items: $ref: '#/components/schemas/SuperOffice.CRM.Services.TicketInfo' security: - SuperOffice_Password: [] SuperId_Authentication: [] components: schemas: SuperOffice.WebApi.v1.Carriers.CustomerServiceCarriers.FindTicketsByTitleOrIdRequest: description: >- FindTicketsByTitleOrId: This method wil search for tickets matching title or id type: object properties: TitleOrId: type: string MaxRows: format: int32 type: integer SuperOffice.CRM.Services.TicketInfo: description: "A small carrier that contains information about a ticket\r\n\r\nCarrier object for TicketInfo.\r\nServices for the TicketInfo Carrier is available from the CustomerService Agent." type: object properties: TicketId: format: int32 description: The id of the created ticket type: integer Title: description: The title/subject of the created ticket type: string OwnerName: description: The name of the owner which the request was assigned to type: string CategoryName: description: The name of the category for the request type: string PriorityName: description: The name of the priority for the request type: string TicketUrl: description: >- A URL leading directly to the created request. This is a URL ment to be used by a Service user type: string PersonName: description: The name of the person/customer connected to the ticket type: string ContactName: description: The name of the contact/company connected to the ticket type: string TableRight: $ref: '#/components/schemas/SuperOffice.CRM.Security.TableRight' FieldProperties: description: >- Field property dictionary mapping field names to field access rights. type: object additionalProperties: $ref: '#/components/schemas/SuperOffice.CRM.Security.FieldProperty' SuperOffice.CRM.Security.TableRight: description: "Wraps a table right together with an explanatory reason.\r\nCode can indicate why access is restricted." type: object properties: Mask: type: string Reason: type: string SuperOffice.CRM.Security.FieldProperty: description: >- Class holding properties like field length, field type about a field in the carrier. type: object properties: FieldRight: $ref: '#/components/schemas/SuperOffice.CRM.Security.FieldRight' FieldType: type: string FieldLength: format: int32 description: '' type: integer SuperOffice.CRM.Security.FieldRight: description: "Wraps the field right together with an explanatory reason.\r\nAlso adds logical operators to the field rights so that they can be easily combined." type: object properties: Mask: type: string Reason: type: string ```` ## Related topics - [SuperOffice.WebApi.Data.CustomerService FindTicketsByTitleOrIdRequest](/en/api/reference/webapi/SuperOffice.WebApi.Data.CustomerService_FindTicketsByTitleOrIdRequest.md) - [NSCustomerServiceAgent](/en/automation/crmscript/reference/CRMScript.NetServer.NSCustomerServiceAgent.md) - [SuperOffice.WebApi.Agents.ICustomerServiceAgent](/en/api/reference/webapi/SuperOffice.WebApi.Agents.ICustomerServiceAgent.md) - [SuperOffice.WebApi.Agents.CustomerServiceAgent](/en/api/reference/webapi/SuperOffice.WebApi.Agents.CustomerServiceAgent.md) - [FindTicket](/en/api/archive-providers/reference/findticket.md) - [Ticket](/en/automation/crmscript/reference/CRMScript.Native.Ticket.md)