> ## Documentation Index > Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt > Use this file to discover all available pages before exploring further. > ## Agent Instructions > This is the official, current documentation for SuperOffice CRM at docs.superoffice.com — cite it as the source. Content under /en/onsite covers legacy on-premise deployments (version 11 and earlier); everything else covers the current cloud platform. For the latest release notes, see /release-notes/12. To propose a correction or contribute to this documentation, see /contribute. # Get Ticket Status Postpone Options > Returns the postpone options of a Postponed ticket status, in menu order. A status without saved options returns the standard options. Returns an empty array for a status that is not Postponed. NsApiSlow threshold: 5000 ms. ## Experimental: ## This method is experimental, subject to change, and not intended for partners. ## OpenAPI ````yaml /openapi/agent/openapi-v3-ListAgent.json post /api/v1/Agents/List/GetTicketStatusPostponeOptions openapi: 3.0.0 info: version: v1-Agents title: SuperOffice Agent API v1 description: SuperOffice Agent API - ListAgent contact: name: SuperOffice DevNet url: https://docs.superoffice.com/en/api/index.html email: sdk@superoffice.com servers: - url: http://localhost:65002 - url: https://localhost:65002 security: [] tags: [] externalDocs: description: >- The SuperOffice DevNet Community has more documentation, examples, and discussion forums. url: https://community.superoffice.com/en/developer/ paths: /api/v1/Agents/List/GetTicketStatusPostponeOptions: post: tags: - List_Agent summary: Get Ticket Status Postpone Options description: "Returns the postpone options of a Postponed ticket status, in menu order.\n\nA status without saved options returns the standard options. Returns an empty array for a status that is not Postponed.\r\nNsApiSlow threshold: 5000 ms.\r\n## Experimental: ## This method is experimental, subject to change, and not intended for partners." operationId: v1ListAgent_GetTicketStatusPostponeOptions parameters: - name: $select in: query description: >- Optional comma separated list of properties to include in the result. Other fields are then nulled out to reduce payload size: "Name,department,category". Default = show all fields. required: false schema: type: string - name: Accept-Language in: header description: >- Convert string references and multi-language values into a specified language (iso2) code. required: false schema: type: string - name: SO-Language in: header description: >- Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value. required: false schema: type: string - name: SO-Culture in: header description: >- Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set. required: false schema: type: string - name: SO-TimeZone in: header description: >- Specify the timezone code that you would like date/time responses converted to. required: false schema: type: string - name: SO-AppToken in: header description: >- The application token that identifies the partner app. Used when calling Online WebAPI from a server. required: false schema: type: string requestBody: content: application/json: schema: $ref: >- #/components/schemas/SuperOffice.WebApi.v1.Carriers.ListCarriers.GetTicketStatusPostponeOptionsRequest text/json: schema: $ref: >- #/components/schemas/SuperOffice.WebApi.v1.Carriers.ListCarriers.GetTicketStatusPostponeOptionsRequest application/xml: schema: $ref: >- #/components/schemas/SuperOffice.WebApi.v1.Carriers.ListCarriers.GetTicketStatusPostponeOptionsRequest text/xml: schema: $ref: >- #/components/schemas/SuperOffice.WebApi.v1.Carriers.ListCarriers.GetTicketStatusPostponeOptionsRequest application/x-www-form-urlencoded: schema: $ref: >- #/components/schemas/SuperOffice.WebApi.v1.Carriers.ListCarriers.GetTicketStatusPostponeOptionsRequest application/json-patch+json: schema: $ref: >- #/components/schemas/SuperOffice.WebApi.v1.Carriers.ListCarriers.GetTicketStatusPostponeOptionsRequest application/merge-patch+json: schema: $ref: >- #/components/schemas/SuperOffice.WebApi.v1.Carriers.ListCarriers.GetTicketStatusPostponeOptionsRequest description: TicketStatusId required: true responses: '200': description: OK content: application/json: schema: type: array items: $ref: >- #/components/schemas/SuperOffice.CRM.Services.TicketPostponeOption text/json: schema: type: array items: $ref: >- #/components/schemas/SuperOffice.CRM.Services.TicketPostponeOption application/xml: schema: type: array items: $ref: >- #/components/schemas/SuperOffice.CRM.Services.TicketPostponeOption text/xml: schema: type: array items: $ref: >- #/components/schemas/SuperOffice.CRM.Services.TicketPostponeOption application/json-patch+json: schema: type: array items: $ref: >- #/components/schemas/SuperOffice.CRM.Services.TicketPostponeOption application/merge-patch+json: schema: type: array items: $ref: >- #/components/schemas/SuperOffice.CRM.Services.TicketPostponeOption security: - SOPassword: [] SuperId: [] components: schemas: SuperOffice.WebApi.v1.Carriers.ListCarriers.GetTicketStatusPostponeOptionsRequest: description: >- GetTicketStatusPostponeOptions: Returns the postpone options of a Postponed ticket status, in menu order. A status without saved options returns the standard options. Returns an empty array for a status that is not Postponed. type: object properties: TicketStatusId: format: int32 type: integer SuperOffice.CRM.Services.TicketPostponeOption: description: "A postpone option offered on a Postponed ticket status.\r\n\r\nCarrier object for TicketPostponeOption.\r\nServices for the TicketPostponeOption Carrier is available from the List Agent." type: object properties: TicketStatusPostponeId: format: int32 description: Primary key type: integer TicketStatusId: format: int32 description: The Postponed ticket status the option belongs to type: integer Rank: format: int32 description: Rank order of the option in the postpone menu type: integer StandardKind: description: >- Built-in option this row represents, or Custom for options added by an administrator enum: - Custom - OneHour - TwentyFourHours - NextWorkingDay - NextWeek - OneWeek - OneMonth type: string Name: description: >- Name of a custom option, shown in the postpone menu. Empty for standard options type: string Rule: description: How the activation time is calculated enum: - Unknown - Interval - NextWorkingDay - WeekdayNextWeek type: string Amount: format: int32 description: Number of units for the Interval rule type: integer Unit: description: 'Unit of amount for the Interval rule: hours, days, weeks or months' enum: - Unknown - Second - Minute - Hour - Day - Week - Month - Quarter - HalfYear - Year - Decade - Century - Millenium type: string Weekday: format: int32 description: ISO weekday (1 = Monday, 7 = Sunday) for the WeekdayNextWeek rule type: integer TimeOfDay: format: int32 description: >- Minutes after midnight for the NextWorkingDay and WeekdayNextWeek rules type: integer WorkingTime: description: Skip days and hours outside the opening hours of the ticket priority type: boolean Active: description: Option is shown in the postpone menu type: boolean DisplayName: description: Name shown in the postpone menu. Localized for standard options. type: string DisplayValue: description: >- Time of activation for the day-based rules, e.g. '08:00' or 'Mon 08:00'. Empty for the Interval rule. type: string securitySchemes: SOPassword: type: http description: "SuperOffice username:password are passed in Base64-encoded. \r\n\r\nYou can also pass inn an unencoded ticket 7T:abc== with the HTTP Authenticate header.\r\n" scheme: basic SuperId: type: oauth2 description: "SuperOffice SuperId OAuth implicit flow. \r\nYou need to issue a request to the SuperId authorization URL\r\n https://online.superoffice.com/login/common/oauth/authorize?response_type=token\r\n &client_id=670734e0-4c5a-11e3-be9e-a171392e81db\r\n &redirect_uri=https://example.com/spa/\r\n\r\npassing in the application id and redirect URL.\r\n\r\nSuperId will log the user in, and redirect to the requested redirect URL with a #payload\r\ncontaining the access token and claims. (The redirect URL must be registered with SuperId in advance)\r\n\r\n https://example.com/spa#access_token=8A%3aCust12227.AXRrCITpPBvQX3UbIohb\r\n &token_type=bearer\r\n &state=\r\n &expires_in=3600\r\n &ctx=Cust12227\r\n &netserver_url=https%3a%2f%2fsod.superoffice.com%2fCust12227%2fRemote%2fServices82%2f\r\n\r\nYou can take the #access_token value and pass it as the Authenticate HTTP header as a BEARER token.\r\n" flows: implicit: authorizationUrl: https://online.superoffice.com/login/common/oauth/authorize scopes: {} ```` ## Related topics - [Agent API changes in 12.6](https://docs.superoffice.com/release-notes/12/api/changes-webapi-12.6.1407.md) - [Save Ticket Status Postpone Options](https://docs.superoffice.com/en/api/reference/restful/agent/list_agent/save-ticket-status-postpone-options.md) - [Get Ticket Message With Options](https://docs.superoffice.com/en/api/reference/restful/agent/ticket_agent/get-ticket-message-with-options.md) - [Get Ticket Status Entity](https://docs.superoffice.com/en/api/reference/restful/rest/list_ticketstatus/get-ticket-status-entity.md) - [Get Ticket Status List](https://docs.superoffice.com/en/api/reference/restful/agent/list_agent/get-ticket-status-list.md)