> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Batch Reply

> Replies to the specified tickets.

This method starts a batch task.
NsApiSlow threshold: 2000 ms.



## OpenAPI

````yaml /openapi/agent/openapi-v3-TicketAgent.json post /api/v1/Agents/Ticket/BatchReply
openapi: 3.0.0
info:
  version: v1-Agents
  title: SuperOffice Agent API v1
  description: SuperOffice Agent API - TicketAgent
  contact:
    name: SuperOffice DevNet
    url: https://docs.superoffice.com/en/api/index.html
    email: sdk@superoffice.com
servers:
  - url: http://localhost:56350
  - url: https://localhost:56350
security: []
tags: []
externalDocs:
  description: >-
    The SuperOffice DevNet Community has more documentation, examples, and
    discussion forums.
  url: https://community.superoffice.com/en/developer/
paths:
  /api/v1/Agents/Ticket/BatchReply:
    post:
      tags:
        - Ticket_Agent
      summary: Batch Reply
      description: "Replies to the specified tickets.\n\nThis method starts a batch task.\r\nNsApiSlow threshold: 2000 ms."
      operationId: v1TicketAgent_BatchReply
      parameters:
        - name: $select
          in: query
          description: >-
            Optional comma separated list of properties to include in the
            result. Other fields are then nulled out to reduce payload size:
            "Name,department,category". Default = show all fields.
          required: false
          schema:
            type: string
        - name: Accept-Language
          in: header
          description: >-
            Convert string references and multi-language values into a specified
            language (iso2) code.
          required: false
          schema:
            type: string
        - name: SO-Language
          in: header
          description: >-
            Convert string references and multi-language values into a specified
            language (iso2) code. Overrides Accept-Language value.
          required: false
          schema:
            type: string
        - name: SO-Culture
          in: header
          description: >-
            Number, date formatting in a specified culture (iso2 language) code.
            Partially overrides SO-Language/Accept-Language value. Ignored if no
            Language set.
          required: false
          schema:
            type: string
        - name: SO-TimeZone
          in: header
          description: >-
            Specify the timezone code that you would like date/time responses
            converted to.
          required: false
          schema:
            type: string
        - name: SO-AppToken
          in: header
          description: >-
            The application token that identifies the partner app. Used when
            calling Online WebAPI from a server.
          required: false
          schema:
            type: string
      requestBody:
        content:
          application/json:
            schema:
              $ref: >-
                #/components/schemas/SuperOffice.WebApi.v1.Carriers.TicketCarriers.BatchReplyRequest
          text/json:
            schema:
              $ref: >-
                #/components/schemas/SuperOffice.WebApi.v1.Carriers.TicketCarriers.BatchReplyRequest
          application/xml:
            schema:
              $ref: >-
                #/components/schemas/SuperOffice.WebApi.v1.Carriers.TicketCarriers.BatchReplyRequest
          text/xml:
            schema:
              $ref: >-
                #/components/schemas/SuperOffice.WebApi.v1.Carriers.TicketCarriers.BatchReplyRequest
          application/x-www-form-urlencoded:
            schema:
              $ref: >-
                #/components/schemas/SuperOffice.WebApi.v1.Carriers.TicketCarriers.BatchReplyRequest
          application/json-patch+json:
            schema:
              $ref: >-
                #/components/schemas/SuperOffice.WebApi.v1.Carriers.TicketCarriers.BatchReplyRequest
          application/merge-patch+json:
            schema:
              $ref: >-
                #/components/schemas/SuperOffice.WebApi.v1.Carriers.TicketCarriers.BatchReplyRequest
        description: BatchReplyData
        required: true
      responses:
        '200':
          description: OK
          content:
            application/json:
              schema:
                format: int32
                type: integer
            text/json:
              schema:
                format: int32
                type: integer
            application/xml:
              schema:
                format: int32
                type: integer
            text/xml:
              schema:
                format: int32
                type: integer
            application/json-patch+json:
              schema:
                format: int32
                type: integer
            application/merge-patch+json:
              schema:
                format: int32
                type: integer
      security:
        - SuperOffice_Password: []
          SuperId_Authentication: []
components:
  schemas:
    SuperOffice.WebApi.v1.Carriers.TicketCarriers.BatchReplyRequest:
      description: >-
        BatchReply: Replies to the specified tickets. This method starts a batch
        task.
      type: object
      properties:
        BatchReplyData:
          $ref: '#/components/schemas/SuperOffice.CRM.Services.TicketBatchReplyData'
    SuperOffice.CRM.Services.TicketBatchReplyData:
      description: "Data to add a batched ticket reply.\r\n<para />\r\nCarrier object for TicketBatchReplyData.\r\nServices for the TicketBatchReplyData Carrier is available from the <see cref=\"T:SuperOffice.CRM.Services.ITicketAgent\">Ticket Agent</see>."
      type: object
      properties:
        TicketIds:
          description: IDs of tickets to reply to.
          type: array
          items:
            format: int32
            type: integer
        CloseTickets:
          description: true to close the tickets after replying; otherwise, false.
          type: boolean
        AttachmentIds:
          description: The IDs of attachments to connect to the reply message.
          type: array
          items:
            format: int32
            type: integer
        HtmlBody:
          description: The html body for the message (if any).
          type: string
        Slevel:
          description: The securitylevel of the message.
          enum:
            - Unknown
            - Internal
            - External
          type: string
        TimeSpent:
          format: int32
          description: The time spent (minutes) for this message.
          type: integer
        SendCopyToCustomer:
          description: true to email the reply message to customers; otherwise, false.
          type: boolean

````

## Related topics

- [SuperOffice.WebApi.Data.TicketBatchReplyData](/en/api/reference/webapi/SuperOffice.WebApi.Data.TicketBatchReplyData.md)
- [SuperOffice.WebApi.Data.Ticket BatchReplyRequest](/en/api/reference/webapi/SuperOffice.WebApi.Data.Ticket_BatchReplyRequest.md)
- [SuperOffice.WebApi.Agents.ITicketAgent](/en/api/reference/webapi/SuperOffice.WebApi.Agents.ITicketAgent.md)
- [SuperOffice.WebApi.Agents.TicketAgent](/en/api/reference/webapi/SuperOffice.WebApi.Agents.TicketAgent.md)
- [Batch Forward](/en/api/reference/restful/agent/ticket_agent/batch-forward.md)
- [BatchTasks](/en/api/archive-providers/reference/batchtasks.md)