> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Do Escalating

> Checks if the ticket should change its alert level based on the priority and action.

If it is to change, the alert level and alert timeout for the ticket will be updated.
NsApiSlow threshold: 2000 ms.



## OpenAPI

````yaml /openapi/agent/openapi-v3-TicketAgent.json post /api/v1/Agents/Ticket/DoEscalating
openapi: 3.0.0
info:
  version: v1-Agents
  title: SuperOffice Agent API v1
  description: SuperOffice Agent API - TicketAgent
  contact:
    name: SuperOffice DevNet
    url: https://docs.superoffice.com/en/api/index.html
    email: sdk@superoffice.com
servers:
  - url: http://localhost:56350
  - url: https://localhost:56350
security: []
tags: []
externalDocs:
  description: >-
    The SuperOffice DevNet Community has more documentation, examples, and
    discussion forums.
  url: https://community.superoffice.com/en/developer/
paths:
  /api/v1/Agents/Ticket/DoEscalating:
    post:
      tags:
        - Ticket_Agent
      summary: Do Escalating
      description: "Checks if the ticket should change its alert level based on the priority and action.\n\nIf it is to change, the alert level and alert timeout for the ticket will be updated.\r\nNsApiSlow threshold: 2000 ms."
      operationId: v1TicketAgent_DoEscalating
      parameters:
        - name: $select
          in: query
          description: >-
            Optional comma separated list of properties to include in the
            result. Other fields are then nulled out to reduce payload size:
            "Name,department,category". Default = show all fields.
          required: false
          schema:
            type: string
        - name: SO-AppToken
          in: header
          description: >-
            The application token that identifies the partner app. Used when
            calling Online WebAPI from a server.
          required: false
          schema:
            type: string
      requestBody:
        content:
          application/json:
            schema:
              $ref: >-
                #/components/schemas/SuperOffice.WebApi.v1.Carriers.TicketCarriers.DoEscalatingRequest
          text/json:
            schema:
              $ref: >-
                #/components/schemas/SuperOffice.WebApi.v1.Carriers.TicketCarriers.DoEscalatingRequest
          application/xml:
            schema:
              $ref: >-
                #/components/schemas/SuperOffice.WebApi.v1.Carriers.TicketCarriers.DoEscalatingRequest
          text/xml:
            schema:
              $ref: >-
                #/components/schemas/SuperOffice.WebApi.v1.Carriers.TicketCarriers.DoEscalatingRequest
          application/x-www-form-urlencoded:
            schema:
              $ref: >-
                #/components/schemas/SuperOffice.WebApi.v1.Carriers.TicketCarriers.DoEscalatingRequest
          application/json-patch+json:
            schema:
              $ref: >-
                #/components/schemas/SuperOffice.WebApi.v1.Carriers.TicketCarriers.DoEscalatingRequest
          application/merge-patch+json:
            schema:
              $ref: >-
                #/components/schemas/SuperOffice.WebApi.v1.Carriers.TicketCarriers.DoEscalatingRequest
        description: TicketId, Action
        required: true
      responses:
        '204':
          description: No Content
      security:
        - SuperOffice_Password: []
          SuperId_Authentication: []
components:
  schemas:
    SuperOffice.WebApi.v1.Carriers.TicketCarriers.DoEscalatingRequest:
      description: >-
        DoEscalating: Checks if the ticket should change its alert level based
        on the priority and action. If it is to change, the alert level and
        alert timeout for the ticket will be updated.
      type: object
      properties:
        TicketId:
          format: int32
          type: integer
        Action:
          enum:
            - ActionRead
            - ActionChangedOwner
            - ActionNewInfo
            - ActionClosed
            - ActionChangedPriority
            - ActionNew
          type: string

````

## Related topics

- [SuperOffice.WebApi.Data.Ticket DoEscalatingRequest](/en/api/reference/webapi/SuperOffice.WebApi.Data.Ticket_DoEscalatingRequest.md)
- [SuperOffice.WebApi.Agents.ITicketAgent](/en/api/reference/webapi/SuperOffice.WebApi.Agents.ITicketAgent.md)
- [SuperOffice.WebApi.Agents.TicketAgent](/en/api/reference/webapi/SuperOffice.WebApi.Agents.TicketAgent.md)
- [Create and update requests](/en/automation/crmscript/howto/request/create.md)
- [Priority](/en/automation/crmscript/reference/CRMScript.Native.Priority.md)
- [SuperOffice.WebApi.Data.TicketPriorityEscalationLevelEntity](/en/api/reference/webapi/SuperOffice.WebApi.Data.TicketPriorityEscalationLevelEntity.md)