POST Ticket/Merge

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POST /api/v1/Ticket/Merge

Merge one or more tickets into one primary ticket

Query String Parameters

Parameter Name Type Description
secondaryTicketIds array Required Ids of secondary tickets
mergedTicketEntity.ticketId int32 The primary key (auto-incremented)
mergedTicketEntity.title string The title of the ticket.
mergedTicketEntity.createdAt date-time When the ticket was created.
mergedTicketEntity.lastChanged date-time The last time the ticket was modified.
mergedTicketEntity.readByOwner date-time The datetime for when the ticket last was read by the owner.
mergedTicketEntity.readByCustomer date-time The datetime for when the ticket was read by the customer.
mergedTicketEntity.firstReadByOwner date-time The datetime for when the ticket first was read by the current owner.
mergedTicketEntity.firstReadByUser date-time The datetime for when the ticket first was read by a user.
mergedTicketEntity.activate date-time When the ticket should be activated, if it is postponed.
mergedTicketEntity.closedAt date-time When the ticket was closed.
mergedTicketEntity.repliedAt date-time The datetime for when the ticket was replied to. I.e. the first external message added to the ticket.
mergedTicketEntity.alertTimeout date-time The datetime for when the ticket should jump to the next alert_level.
mergedTicketEntity.deadline date-time Deadline for ticket.
mergedTicketEntity.createdBy.associateId int32 Primary key
mergedTicketEntity.createdBy.name string Initials, also login name, possibly database user name
mergedTicketEntity.createdBy.personId int32 Owning person record Use MDO List name "person" to get list items.
mergedTicketEntity.createdBy.rank int32 Rank order
mergedTicketEntity.createdBy.tooltip string Tooltip or other description
mergedTicketEntity.createdBy.type Enum: Unknown, InternalAssociate, ResourceAssociate, ExternalAssociate, AnonymousAssociate, SystemAssociate User type - 1 = internal user, 2 = resource, 3 = external user, 4 = anonymous, 5 = system
mergedTicketEntity.createdBy.groupIdx int32 Primary group membership, see UserGroupLink for secondary memberships
mergedTicketEntity.createdBy.fullName string The associate's culture formatted fullname (firstname, middleName and lastname)
mergedTicketEntity.createdBy.formalName string The associate's culture formatted formalname (firstname, middleName and lastname, title, mrmrs)
mergedTicketEntity.createdBy.deleted bool If true, the user is retired and should have no rights, not appear in lists, etc.
mergedTicketEntity.createdBy.ejUserId int32 ID of the ej user record corresponding to this associate; 0 for associates that are not ej users
mergedTicketEntity.createdBy.userName string User name
mergedTicketEntity.createdBy.tableRight.mask Enum: None, Select, Update, Insert, Delete, Filtering, RestrictedUpdate, Unused1, Uninitialized, FULL, WRITE, URU, UDR, UR, URI, R, RI, RF, F, FI
mergedTicketEntity.createdBy.tableRight.reason string
mergedTicketEntity.createdBy.fieldProperties object Field property dictionary mapping field names to field access rights.
mergedTicketEntity.author string A string representing the author of the ticket (same as author of first message).
mergedTicketEntity.ownedBy.associateId int32 Primary key
mergedTicketEntity.ownedBy.name string Initials, also login name, possibly database user name
mergedTicketEntity.ownedBy.personId int32 Owning person record Use MDO List name "person" to get list items.
mergedTicketEntity.ownedBy.rank int32 Rank order
mergedTicketEntity.ownedBy.tooltip string Tooltip or other description
mergedTicketEntity.ownedBy.type Enum: Unknown, InternalAssociate, ResourceAssociate, ExternalAssociate, AnonymousAssociate, SystemAssociate User type - 1 = internal user, 2 = resource, 3 = external user, 4 = anonymous, 5 = system
mergedTicketEntity.ownedBy.groupIdx int32 Primary group membership, see UserGroupLink for secondary memberships
mergedTicketEntity.ownedBy.fullName string The associate's culture formatted fullname (firstname, middleName and lastname)
mergedTicketEntity.ownedBy.formalName string The associate's culture formatted formalname (firstname, middleName and lastname, title, mrmrs)
mergedTicketEntity.ownedBy.deleted bool If true, the user is retired and should have no rights, not appear in lists, etc.
mergedTicketEntity.ownedBy.ejUserId int32 ID of the ej user record corresponding to this associate; 0 for associates that are not ej users
mergedTicketEntity.ownedBy.userName string User name
mergedTicketEntity.ownedBy.tableRight.mask Enum: None, Select, Update, Insert, Delete, Filtering, RestrictedUpdate, Unused1, Uninitialized, FULL, WRITE, URU, UDR, UR, URI, R, RI, RF, F, FI
mergedTicketEntity.ownedBy.tableRight.reason string
mergedTicketEntity.ownedBy.fieldProperties object Field property dictionary mapping field names to field access rights.
mergedTicketEntity.category.ticketCategoryId int32 The id of the ticket category. (primary key)
mergedTicketEntity.category.parentId int32 The parent category for this category. -1 if this is a toplevel category.
mergedTicketEntity.category.name string The (short) name of this category. E.g. 'support'.
mergedTicketEntity.category.fullname string The fullname (compiled from parents' names) for this category. E.g. 'norway/product A/support'.
mergedTicketEntity.category.categoryMaster int32 The user associated with this category.
mergedTicketEntity.category.flags Enum: Unknown, Internal, OnlyLoggedInUsers, DefaultToCategoryMaster, ListInMain, RedelegateNewMsg, DelegateToOurContact, PropagateReplyTemplate, MembersOnly, NotifyMembers, AcceptWhenReplying A bitmask representing flags for this category.
mergedTicketEntity.category.delegateMethod Enum: Unknown, Even, Weighted, Unfair, Not An integer indicating the delegation method for this category.
mergedTicketEntity.category.externalName string The external name for this category, used for the customer frontend.
mergedTicketEntity.category.closingStatus Enum: UserDefined, Active, Closed, Postponed Determines the default status used in the GUI when creating a ticket
mergedTicketEntity.category.msgClosingStatus Enum: UserDefined, Active, Closed, Postponed Determines the default status used in the GUI when adding a request to a ticket
mergedTicketEntity.category.assignmentLag int32 Number of minutes we shall override the assignment if a customer sends consecutive messages to this category
mergedTicketEntity.category.replyTemplate int32 Reply template to merge with messages posted in this category
mergedTicketEntity.category.notificationEmail string Comma separated list of addresses to notify when requests are redelegated to (unassigned) in this category.
mergedTicketEntity.category.defaultTicketStatus.ticketStatusId int32 The primary key (auto-incremented)
mergedTicketEntity.category.defaultTicketStatus.name string Name of user defined ticket status
mergedTicketEntity.category.defaultTicketStatus.status Enum: Unknown, Active, Closed, Postponed, Deleted, Merged, PostponedSpecific, Postponed1Hour, Postponed2Hours, Postponed3Hours, Postponed4Hours, PostponedDay, PostponedWeek, PostponedMonth The 'classic' ticket status. I.e. active/closed/postponed/deleted
mergedTicketEntity.category.defaultTicketStatus.timeCounter Enum: None, Internally, Externally, Queue Which field in ticket we count time spent on (queue, internal, external)
mergedTicketEntity.category.defaultTicketStatus.noEmailReopen bool Whether inbound emails can reopen requests with this status or not
mergedTicketEntity.category.defaultTicketStatus.isDefault bool Indicates if status is default one as there might be more than one status with same internal status
mergedTicketEntity.category.defaultTicketStatus.usedInQueue bool If set, status is used in GetNext calculations
mergedTicketEntity.category.defaultTicketStatus.tableRight.mask Enum: None, Select, Update, Insert, Delete, Filtering, RestrictedUpdate, Unused1, Uninitialized, FULL, WRITE, URU, UDR, UR, URI, R, RI, RF, F, FI
mergedTicketEntity.category.defaultTicketStatus.tableRight.reason string
mergedTicketEntity.category.defaultTicketStatus.fieldProperties object Field property dictionary mapping field names to field access rights.
mergedTicketEntity.category.defaultMessageStatus.ticketStatusId int32 The primary key (auto-incremented)
mergedTicketEntity.category.defaultMessageStatus.name string Name of user defined ticket status
mergedTicketEntity.category.defaultMessageStatus.status Enum: Unknown, Active, Closed, Postponed, Deleted, Merged, PostponedSpecific, Postponed1Hour, Postponed2Hours, Postponed3Hours, Postponed4Hours, PostponedDay, PostponedWeek, PostponedMonth The 'classic' ticket status. I.e. active/closed/postponed/deleted
mergedTicketEntity.category.defaultMessageStatus.timeCounter Enum: None, Internally, Externally, Queue Which field in ticket we count time spent on (queue, internal, external)
mergedTicketEntity.category.defaultMessageStatus.noEmailReopen bool Whether inbound emails can reopen requests with this status or not
mergedTicketEntity.category.defaultMessageStatus.isDefault bool Indicates if status is default one as there might be more than one status with same internal status
mergedTicketEntity.category.defaultMessageStatus.usedInQueue bool If set, status is used in GetNext calculations
mergedTicketEntity.category.defaultMessageStatus.tableRight.mask Enum: None, Select, Update, Insert, Delete, Filtering, RestrictedUpdate, Unused1, Uninitialized, FULL, WRITE, URU, UDR, UR, URI, R, RI, RF, F, FI
mergedTicketEntity.category.defaultMessageStatus.tableRight.reason string
mergedTicketEntity.category.defaultMessageStatus.fieldProperties object Field property dictionary mapping field names to field access rights.
mergedTicketEntity.category.effectiveReplyTemplateId int32 Id of reply template to merge into messages, whose ticket belongs to this category. Also takes into account 'Apply to subcategories' on parent categories. This is a calculated, readonly field.
mergedTicketEntity.category.extraFields object Deprecated: Use {SuperOffice.CRM.Services.TicketCategoryEntity.CustomFields} instead.Extra fields added to the carrier. This could be data from Plug-ins, the foreign key system, external applications, etc.
mergedTicketEntity.category.customFields object Udef + Extra fields added to the carrier. Extra fields as defined by changes to database schema + user-defined fields as defined by admin.Custom fields combines user defined fields and extra fields into one bucket. The individual {SuperOffice.CRM.Services.TicketCategoryEntity.ExtraFields} and UserDefinedFields properties are deprecated in favor of thiscombined collection.
mergedTicketEntity.category.tableRight.mask Enum: None, Select, Update, Insert, Delete, Filtering, RestrictedUpdate, Unused1, Uninitialized, FULL, WRITE, URU, UDR, UR, URI, R, RI, RF, F, FI
mergedTicketEntity.category.tableRight.reason string
mergedTicketEntity.category.fieldProperties object Field property dictionary mapping field names to field access rights.
mergedTicketEntity.slevel Enum: Unknown, Internal, External The securitylevel of the ticket.
mergedTicketEntity.priority.ticketPriorityId int32 The primary key (auto-incremented)
mergedTicketEntity.priority.name string The name of the priority.
mergedTicketEntity.priority.status Enum: Unknown, Normal, Deleted The status (normal/deleted) of the priority.
mergedTicketEntity.priority.flags Enum: Unknown, External, Default, AlertSchedule A bitmask of flags.
mergedTicketEntity.priority.sortOrder int32 Indicates the sort order for this priority. 1 is first, 100 is last
mergedTicketEntity.priority.ticketRead Enum: None, Stop, Continue, Restart This field indicates what to do with the escalation chain when the request is read
mergedTicketEntity.priority.changedOwner Enum: None, Stop, Continue, Restart This field indicates what to do with the escalation chain when the request changes owner (manually)
mergedTicketEntity.priority.ticketNewinfo Enum: None, Stop, Continue, Restart This field indicates what to do with the escalation chain when the request gets new info
mergedTicketEntity.priority.ticketClosed Enum: None, Stop, Continue, Restart This field indicates what to do with the escalation chain when the request is closed
mergedTicketEntity.priority.ticketChangedPriority Enum: None, Stop, Continue, Restart This field indicates what to do with the escalation chain when the request is changed into this priority
mergedTicketEntity.priority.ticketNew Enum: None, Stop, Continue, Restart This field indicates what to do with the escalation chain when a new request is registered
mergedTicketEntity.priority.deadline int32 Deadline to add if escalated (minutes)
mergedTicketEntity.priority.monStart date-time The work hour start for Mondays. Note that only the time part of the DateTime is used
mergedTicketEntity.priority.monStop date-time The work hour start for Mondays. Note that only the time part of the DateTime is used
Parameter Name Type Description
mergedTicketEntity.priority.tueStop date-time The work hour stop for Tuesdays. Note that only the time part of the DateTime is used
mergedTicketEntity.priority.wedStart date-time The work hour start for Wednesdays. Note that only the time part of the DateTime is used
mergedTicketEntity.priority.wedStop date-time The work hour stop for Wednesdays. Note that only the time part of the DateTime is used
mergedTicketEntity.priority.thuStart date-time The work hour start for Thursdays. Note that only the time part of the DateTime is used
mergedTicketEntity.priority.thuStop date-time The work hour stop for Thursdays. Note that only the time part of the DateTime is used
mergedTicketEntity.priority.friStart date-time The work hour start for Fridays. Note that only the time part of the DateTime is used
mergedTicketEntity.priority.friStop date-time The work hour stop for Fridays. Note that only the time part of the DateTime is used
mergedTicketEntity.priority.satStart date-time The work hour start for Saturdays. Note that only the time part of the DateTime is used
mergedTicketEntity.priority.satStop date-time The work hour stop for Saturdays. Note that only the time part of the DateTime is used
mergedTicketEntity.priority.sunStart date-time The work hour start for Sundays. Note that only the time part of the DateTime is used
mergedTicketEntity.priority.sunStop date-time The work hour stop for Sundays. Note that only the time part of the DateTime is used
mergedTicketEntity.priority.nonDates array Dates which the escalation time should not be running. Note that only the day of the year (day and month) is used. So the year and time part is not used even if this is a DateTime. Exception - it IS possible to include a year here, for dates that should not repeat every year
mergedTicketEntity.priority.escalationLevels array Escalation levels bound to the parent priority
mergedTicketEntity.priority.tableRight.mask Enum: None, Select, Update, Insert, Delete, Filtering, RestrictedUpdate, Unused1, Uninitialized, FULL, WRITE, URU, UDR, UR, URI, R, RI, RF, F, FI
mergedTicketEntity.priority.tableRight.reason string
mergedTicketEntity.priority.fieldProperties object Field property dictionary mapping field names to field access rights.
mergedTicketEntity.baseStatus Enum: Unknown, Active, Closed, Postponed, Deleted, Merged, PostponedSpecific, Postponed1Hour, Postponed2Hours, Postponed3Hours, Postponed4Hours, PostponedDay, PostponedWeek, PostponedMonth The status of the ticket. I.e. active/closed/postponed/deleted Use MDO List name "ticketstatus" to get list items.
mergedTicketEntity.status.ticketStatusId int32 The primary key (auto-incremented)
mergedTicketEntity.status.name string Name of user defined ticket status
mergedTicketEntity.status.status Enum: Unknown, Active, Closed, Postponed, Deleted, Merged, PostponedSpecific, Postponed1Hour, Postponed2Hours, Postponed3Hours, Postponed4Hours, PostponedDay, PostponedWeek, PostponedMonth The 'classic' ticket status. I.e. active/closed/postponed/deleted
mergedTicketEntity.status.timeCounter Enum: None, Internally, Externally, Queue Which field in ticket we count time spent on (queue, internal, external)
mergedTicketEntity.status.noEmailReopen bool Whether inbound emails can reopen requests with this status or not
mergedTicketEntity.status.isDefault bool Indicates if status is default one as there might be more than one status with same internal status
mergedTicketEntity.status.usedInQueue bool If set, status is used in GetNext calculations
mergedTicketEntity.status.tableRight.mask Enum: None, Select, Update, Insert, Delete, Filtering, RestrictedUpdate, Unused1, Uninitialized, FULL, WRITE, URU, UDR, UR, URI, R, RI, RF, F, FI
mergedTicketEntity.status.tableRight.reason string
mergedTicketEntity.status.fieldProperties object Field property dictionary mapping field names to field access rights.
mergedTicketEntity.origin Enum: Unknown, Email, SMS, Fax, Phone, Facebook, Twitter, Internal, CustomerCentre, EMarketing, AutoGenerated, Chat, Form What is the origin of this ticket
mergedTicketEntity.person.position string The position. This is a predefined SuperOffice value, different from Title
mergedTicketEntity.person.personId int32 Primary key
mergedTicketEntity.person.mrmrs string e.g. Mrs sex_title
mergedTicketEntity.person.firstname string First name
mergedTicketEntity.person.lastname string Last name
mergedTicketEntity.person.middleName string Middle name or 'van' etc.
mergedTicketEntity.person.title string Title
mergedTicketEntity.person.description string Info text/description on person.
mergedTicketEntity.person.email string First email on contact person.
mergedTicketEntity.person.fullName string Get the persons full name (internal name used in clients for employees).
mergedTicketEntity.person.directPhone string Returns the direct phone that belong to the contact person.
mergedTicketEntity.person.formalName string Get formal name for a person, as used in labels. (Full name + person title + academic title)
mergedTicketEntity.person.countryId int32 Country
mergedTicketEntity.person.contactId int32 Owning contact ID
mergedTicketEntity.person.contactName string The persons company name
mergedTicketEntity.person.retired int32 1 = the user is retired and should have no rights, not appear in lists, etc.
mergedTicketEntity.person.rank int32 Display sort sequence for default sort order
mergedTicketEntity.person.activeInterests int32 Number of records in pintr table; select count(*) from pintr pi where pi.person_id = this.person_id == activeInterests is always true
mergedTicketEntity.person.contactDepartment string The persons contact department
mergedTicketEntity.person.contactCountryId int32 The persons contact country id
mergedTicketEntity.person.contactOrgNr string The persons contact organization number
mergedTicketEntity.person.faxPhone string Returns the fax phone that belong to the contact person.
mergedTicketEntity.person.mobilePhone string Returns the mobile phone that belong to the contact person.
mergedTicketEntity.person.contactPhone string Returns the direct phone that belong to the persons contact.
mergedTicketEntity.person.associateName string Name of the person's owner
mergedTicketEntity.person.associateId int32 Id of the item's owner (Associate id)
mergedTicketEntity.person.usePersonAddress bool If 1, use person's address for mailing instead of company address
mergedTicketEntity.person.contactFax string Actual phone number as eneterd by the user
mergedTicketEntity.person.kanafname string Kana first name, used in Japanese versions only
mergedTicketEntity.person.kanalname string Kana last name, used in Japanese versions only
mergedTicketEntity.person.post1 string Postal address, used in Japanese versions only
mergedTicketEntity.person.post2 string Postal address, used in Japanese versions only
mergedTicketEntity.person.post3 string Postal address, used in Japanese versions only
mergedTicketEntity.person.emailName string E-mail description
mergedTicketEntity.person.contactFullName string Company full name + department
mergedTicketEntity.person.activeErpLinks int32 How many active ERP links are there for this person?
mergedTicketEntity.person.ticketPriorityId int32 Ticket priority ID
mergedTicketEntity.person.supportLanguageId int32 Support priority ID
mergedTicketEntity.person.supportAssociateId int32 Our support contact for this person
mergedTicketEntity.person.categoryName string The category list item name
mergedTicketEntity.person.personNumber string Alphanumeric user field
mergedTicketEntity.person.tableRight.mask Enum: None, Select, Update, Insert, Delete, Filtering, RestrictedUpdate, Unused1, Uninitialized, FULL, WRITE, URU, UDR, UR, URI, R, RI, RF, F, FI
mergedTicketEntity.person.tableRight.reason string
mergedTicketEntity.person.fieldProperties object Field property dictionary mapping field names to field access rights.
mergedTicketEntity.secondaryPersons array The secondary persons this ticket is connected to Use MDO List name "person_new" to get list items.
mergedTicketEntity.alertLevel int32 The alert level for the ticket. Matches the level value of the ticket_alert table.
mergedTicketEntity.connectId int32 If a ticket is connected to another ticket, this field is set to the id of the 'master' ticket.
mergedTicketEntity.readStatus Enum: Unknown, Green, Yellow, Red Whether the owner has read the ticket or not (red, yellow, green).
mergedTicketEntity.timeToReply int32 The time (minutes) between when the ticket was created and when it was replied to. Calculated based on priority's timeframe.
mergedTicketEntity.realTimeToReply int32 Same as time_to_reply, but not calculated based on priority.
mergedTicketEntity.timeToClose int32 The time (minutes) between when the ticket was created and when it was closed. Calculated based on priority's timeframe.
mergedTicketEntity.realTimeToClose int32 Same as time_to_close, but not calculated based on priority.
mergedTicketEntity.timeSpentInternally int32 The total time (seconds) within the priority's office hours the ticket has been in an open status (configurable), not including current state
mergedTicketEntity.timeSpentExternally int32 The total time (seconds) within the priority's office hours the ticket has been in a external waiting status (configurable), not including current state
mergedTicketEntity.timeSpentQueue int32 The total time (seconds) within the priority's office hours the ticket has been in a queue status, not including current state
mergedTicketEntity.realTimeSpentInternally int32 The total time (seconds) within 24x7 the ticket has been in an open status (configurable), not including current state
mergedTicketEntity.realTimeSpentExternally int32 The total time (seconds) within 24x7 the ticket has been in a external waiting status (configurable), not including current state
mergedTicketEntity.realTimeSpentQueue int32 The total time (seconds) within 24x7 hours the ticket has been in a queue status, not including current state
mergedTicketEntity.timeSpent int32 The total time (minutes). Aggregated time spent from ticket's messages. Read-only for external use.
mergedTicketEntity.hasAttachment bool Boolean indicating if this ticket has one or more attachments.
mergedTicketEntity.numReplies int32 The number of replies (messages) to the customer for this request.
mergedTicketEntity.numMessages int32 The total number of messages for this request.
mergedTicketEntity.fromAddress string The from-address used when this ticket got created, e.g. by email
mergedTicketEntity.messages array TicketMessageId,CreatedAt,SLevel and Important for all the messages connected to this ticket. For message body see the TicketMessageEntity or the TicketMessage archive.
mergedTicketEntity.tags array An array containing the tags assigned to this request
mergedTicketEntity.language string The language of the first external message
mergedTicketEntity.sentiment int32 The sentiment index of the last external message
mergedTicketEntity.sentimentConfidence int32 The sentiment confidence of the last external message
mergedTicketEntity.suggestedCategoryId int32 Suggestion for categorization, based on the text of the message (AI)
mergedTicketEntity.suggestedCategoryName string Suggested category from AI
mergedTicketEntity.origHumanCategoryId int32 Will contain the category id selected by the user, when having the choice of using the suggested category or manually selecting a category
Parameter Name Type Description
mergedTicketEntity.sale.contactName string Contact name
mergedTicketEntity.sale.saleDate date-time (expected / lost / won) sales date
mergedTicketEntity.sale.saleId int32 Primary key
mergedTicketEntity.sale.probability int32 Actual probability, may differ from the one in the list
mergedTicketEntity.sale.title string Sale heading (short description?)
mergedTicketEntity.sale.amount double Total sale amount
mergedTicketEntity.sale.currency string Currency the sale was made in.
mergedTicketEntity.sale.projectName string Project name
mergedTicketEntity.sale.associateFullName string The sale's owner
mergedTicketEntity.sale.description string The sales description
mergedTicketEntity.sale.status Enum: Unknown, Open, Sold, Lost, Stalled, SaintAll The sale's status, indicating wether the sale is open, sold or lost.
mergedTicketEntity.sale.weightedAmount double The weighted amount ( amount * probability / 100)
mergedTicketEntity.sale.projectId int32 Optional project reference
mergedTicketEntity.sale.earningPercent double Earning as percent of total
mergedTicketEntity.sale.earning double Earning on sale
mergedTicketEntity.sale.contactId int32 Optional contact reference
mergedTicketEntity.sale.associateId int32 The sale's owner id
mergedTicketEntity.sale.personId int32 The sale's contact persons id
mergedTicketEntity.sale.saleTypeId int32 The sale's type id
mergedTicketEntity.sale.saleTypeName string The sale's type name
mergedTicketEntity.sale.personFullName string The name of the person this sale belongs to.
mergedTicketEntity.sale.completed Enum: Unknown, NotStarted, Started, Completed The Sale completed state. The completed state is either Started or Completed. NotStarted is treated as Started. The value maps to the Done database field.
mergedTicketEntity.sale.activeErpLinks int32 The number of active erp links
mergedTicketEntity.sale.nextDueDate date-time Next due date, this is a denormalization of 'closest future activity date, or most recent if no future activities'. Maintained by the system, but very convenient for searching.
mergedTicketEntity.sale.number string Alphanumeric user field
mergedTicketEntity.sale.tableRight.mask Enum: None, Select, Update, Insert, Delete, Filtering, RestrictedUpdate, Unused1, Uninitialized, FULL, WRITE, URU, UDR, UR, URI, R, RI, RF, F, FI
mergedTicketEntity.sale.tableRight.reason string
mergedTicketEntity.sale.fieldProperties object Field property dictionary mapping field names to field access rights.
mergedTicketEntity.project.projectId int32 Primary key
mergedTicketEntity.project.name string Project name
mergedTicketEntity.project.description string The projects description
mergedTicketEntity.project.uRL string URL address
mergedTicketEntity.project.type string The project type.
mergedTicketEntity.project.associateId int32 The project owner id (associate id)
mergedTicketEntity.project.associateFullName string The project owner
mergedTicketEntity.project.typeId int32
mergedTicketEntity.project.updated date-time Last updated date in UTC.
mergedTicketEntity.project.statusId int32 The projects status id
mergedTicketEntity.project.status string The projects status
mergedTicketEntity.project.textId int32 The id of the description
mergedTicketEntity.project.publishTo date-time Publication valid to (inclusive)
mergedTicketEntity.project.publishFrom date-time Publication valid from (inclusive)
mergedTicketEntity.project.isPublished bool
mergedTicketEntity.project.uRLName string Visible field
mergedTicketEntity.project.projectNumber string Automatically generated number
mergedTicketEntity.project.activeErpLinks int32 The number of active erp links
mergedTicketEntity.project.tableRight.mask Enum: None, Select, Update, Insert, Delete, Filtering, RestrictedUpdate, Unused1, Uninitialized, FULL, WRITE, URU, UDR, UR, URI, R, RI, RF, F, FI
mergedTicketEntity.project.tableRight.reason string
mergedTicketEntity.project.fieldProperties object Field property dictionary mapping field names to field access rights.
mergedTicketEntity.formSubmission.formSubmissionId int32 Primary key
mergedTicketEntity.formSubmission.emailAddress string The email address of the person who submitted
mergedTicketEntity.formSubmission.status Enum: Unknown, InProgress, EmailVerification, Submitted, Processed, Failed What is the status of this submission
mergedTicketEntity.ticketType.ticketTypeId int32 Primary key
mergedTicketEntity.ticketType.name string The list item
mergedTicketEntity.ticketType.icon string Name of the icon
mergedTicketEntity.ticketType.defaultTicketStatus int32 Default ticket status for new tickets
mergedTicketEntity.ticketType.defaultTicketPriority int32 Default ticket priority for new tickets
mergedTicketEntity.ticketType.isDefault bool Is this Ticket Type marked as default
mergedTicketEntity.ticketType.showInNew bool Enables this request type to be accessible in +New in top bar
mergedTicketEntity.ticketType.excludeSignature bool Do not insert user signature automatically
mergedTicketEntity.ticketType.excludeEmailRecipients bool Create request without initially having to send outbound e-mail
mergedTicketEntity.ticketType.externalAsDefault bool Ability to set external access level for this request type
mergedTicketEntity.ticketType.visibleForGroups array Array of references to the visible for groups
mergedTicketEntity.ticketType.replyForwardNoSignature bool Do not insert user signature when replying or forwarding the message
mergedTicketEntity.ticketType.replyExternalAsDefault bool Set external access level when replying the message
mergedTicketEntity.ticketType.tableRight.mask Enum: None, Select, Update, Insert, Delete, Filtering, RestrictedUpdate, Unused1, Uninitialized, FULL, WRITE, URU, UDR, UR, URI, R, RI, RF, F, FI
mergedTicketEntity.ticketType.tableRight.reason string
mergedTicketEntity.ticketType.fieldProperties object Field property dictionary mapping field names to field access rights.
mergedTicketEntity.activeStatusMonitorId int32 Active status monitor identity for related contact. This is a read-only property and is ignored on Save
mergedTicketEntity.extraFields object Deprecated: Use {SuperOffice.CRM.Services.TicketEntity.CustomFields} instead.Extra fields added to the carrier. This could be data from Plug-ins, the foreign key system, external applications, etc.
mergedTicketEntity.customFields object Udef + Extra fields added to the carrier. Extra fields as defined by changes to database schema + user-defined fields as defined by admin.Custom fields combines user defined fields and extra fields into one bucket. The individual {SuperOffice.CRM.Services.TicketEntity.ExtraFields} and UserDefinedFields properties are deprecated in favor of thiscombined collection.
mergedTicketEntity.tableRight.mask Enum: None, Select, Update, Insert, Delete, Filtering, RestrictedUpdate, Unused1, Uninitialized, FULL, WRITE, URU, UDR, UR, URI, R, RI, RF, F, FI
mergedTicketEntity.tableRight.reason string
mergedTicketEntity.fieldProperties object Field property dictionary mapping field names to field access rights. 
POST /api/v1/Ticket/Merge?secondaryTicketIds=655,276
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketId=518
POST /api/v1/Ticket/Merge?mergedTicketEntity.title=impedit
POST /api/v1/Ticket/Merge?mergedTicketEntity.createdAt=05/11/2017 16:32:50
POST /api/v1/Ticket/Merge?mergedTicketEntity.lastChanged=08/07/2010 16:32:50
POST /api/v1/Ticket/Merge?mergedTicketEntity.readByOwner=12/02/2015 16:32:50
POST /api/v1/Ticket/Merge?mergedTicketEntity.readByCustomer=09/16/2020 16:32:50
POST /api/v1/Ticket/Merge?mergedTicketEntity.firstReadByOwner=06/22/2006 16:32:50
POST /api/v1/Ticket/Merge?mergedTicketEntity.firstReadByUser=08/22/2001 16:32:50
POST /api/v1/Ticket/Merge?mergedTicketEntity.activate=01/27/2020 16:32:50
POST /api/v1/Ticket/Merge?mergedTicketEntity.closedAt=12/11/2015 16:32:50
POST /api/v1/Ticket/Merge?mergedTicketEntity.repliedAt=10/23/2001 16:32:50
POST /api/v1/Ticket/Merge?mergedTicketEntity.alertTimeout=07/05/2012 16:32:50
POST /api/v1/Ticket/Merge?mergedTicketEntity.deadline=12/08/2017 16:32:50
POST /api/v1/Ticket/Merge?mergedTicketEntity.createdBy.associateId=883
POST /api/v1/Ticket/Merge?mergedTicketEntity.createdBy.name=consequatur
POST /api/v1/Ticket/Merge?mergedTicketEntity.createdBy.personId=959
POST /api/v1/Ticket/Merge?mergedTicketEntity.createdBy.rank=298
POST /api/v1/Ticket/Merge?mergedTicketEntity.createdBy.tooltip=ipsam
POST /api/v1/Ticket/Merge?mergedTicketEntity.createdBy.type=AnonymousAssociate
POST /api/v1/Ticket/Merge?mergedTicketEntity.createdBy.groupIdx=313
POST /api/v1/Ticket/Merge?mergedTicketEntity.createdBy.fullName=Bailey, Franecki and Turcotte
POST /api/v1/Ticket/Merge?mergedTicketEntity.createdBy.formalName=Spencer-Nienow
POST /api/v1/Ticket/Merge?mergedTicketEntity.createdBy.deleted=False
POST /api/v1/Ticket/Merge?mergedTicketEntity.createdBy.ejUserId=1000
POST /api/v1/Ticket/Merge?mergedTicketEntity.createdBy.userName=DuBuque-Schmidt
POST /api/v1/Ticket/Merge?mergedTicketEntity.createdBy.tableRight.mask=Delete
POST /api/v1/Ticket/Merge?mergedTicketEntity.createdBy.tableRight.reason=totam
POST /api/v1/Ticket/Merge?mergedTicketEntity.createdBy.fieldProperties=An object of some kind
POST /api/v1/Ticket/Merge?mergedTicketEntity.author=ipsa
POST /api/v1/Ticket/Merge?mergedTicketEntity.ownedBy.associateId=691
POST /api/v1/Ticket/Merge?mergedTicketEntity.ownedBy.name=voluptatem
POST /api/v1/Ticket/Merge?mergedTicketEntity.ownedBy.personId=373
POST /api/v1/Ticket/Merge?mergedTicketEntity.ownedBy.rank=734
POST /api/v1/Ticket/Merge?mergedTicketEntity.ownedBy.tooltip=neque
POST /api/v1/Ticket/Merge?mergedTicketEntity.ownedBy.type=AnonymousAssociate
POST /api/v1/Ticket/Merge?mergedTicketEntity.ownedBy.groupIdx=238
POST /api/v1/Ticket/Merge?mergedTicketEntity.ownedBy.fullName=Miller Inc and Sons
POST /api/v1/Ticket/Merge?mergedTicketEntity.ownedBy.formalName=Weber Group
POST /api/v1/Ticket/Merge?mergedTicketEntity.ownedBy.deleted=False
POST /api/v1/Ticket/Merge?mergedTicketEntity.ownedBy.ejUserId=855
POST /api/v1/Ticket/Merge?mergedTicketEntity.ownedBy.userName=Ledner-Ankunding
POST /api/v1/Ticket/Merge?mergedTicketEntity.ownedBy.tableRight.mask=Delete
POST /api/v1/Ticket/Merge?mergedTicketEntity.ownedBy.tableRight.reason=laborum
POST /api/v1/Ticket/Merge?mergedTicketEntity.ownedBy.fieldProperties=An object of some kind
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.ticketCategoryId=625
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.parentId=375
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.name=nesciunt
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.fullname=ea
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.categoryMaster=422
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.flags=AcceptWhenReplying
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.delegateMethod=Even
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.externalName=Kerluke, Heidenreich and Schimmel
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.closingStatus=Active
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.msgClosingStatus=Active
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.assignmentLag=904
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.replyTemplate=727
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.notificationEmail=aidan@waters.name
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultTicketStatus.ticketStatusId=106
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultTicketStatus.name=enim
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultTicketStatus.status=Active
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultTicketStatus.timeCounter=Externally
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultTicketStatus.noEmailReopen=False
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultTicketStatus.isDefault=True
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultTicketStatus.usedInQueue=False
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultTicketStatus.tableRight.mask=Delete
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultTicketStatus.tableRight.reason=quam
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultTicketStatus.fieldProperties=An object of some kind
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultMessageStatus.ticketStatusId=39
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultMessageStatus.name=est
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultMessageStatus.status=Active
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultMessageStatus.timeCounter=Externally
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultMessageStatus.noEmailReopen=False
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultMessageStatus.isDefault=False
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultMessageStatus.usedInQueue=True
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultMessageStatus.tableRight.mask=Delete
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultMessageStatus.tableRight.reason=eius
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultMessageStatus.fieldProperties=An object of some kind
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.effectiveReplyTemplateId=988
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.extraFields=An object of some kind
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.customFields=An object of some kind
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.tableRight.mask=Delete
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.tableRight.reason=maiores
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.fieldProperties=An object of some kind
POST /api/v1/Ticket/Merge?mergedTicketEntity.slevel=External
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.ticketPriorityId=911
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.name=molestiae
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.status=Deleted
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.flags=AlertSchedule
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.sortOrder=476
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.ticketRead=Continue
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.changedOwner=Continue
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.ticketNewinfo=Continue
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.ticketClosed=Continue
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.ticketChangedPriority=Continue
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.ticketNew=Continue
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.deadline=297
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.monStart=10/22/2019 16:32:50
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.monStop=07/23/2018 16:32:50
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.tueStart=02/06/2010 16:32:50
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.tueStop=07/14/2017 16:32:50
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.wedStart=01/06/2007 16:32:50
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.wedStop=03/06/2012 16:32:50
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.thuStart=07/23/2015 16:32:50
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.thuStop=06/21/2008 16:32:50
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.friStart=12/27/2004 16:32:50
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.friStop=05/04/2007 16:32:50
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.satStart=05/06/2002 16:32:50
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.satStop=08/31/2007 16:32:50
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.sunStart=05/16/2017 16:32:50
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.sunStop=01/02/2017 16:32:50
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.nonDates=hic,omnis
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.escalationLevels=laudantium,eos
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.tableRight.mask=Delete
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.tableRight.reason=in
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.fieldProperties=An object of some kind
POST /api/v1/Ticket/Merge?mergedTicketEntity.baseStatus=Active
POST /api/v1/Ticket/Merge?mergedTicketEntity.status.ticketStatusId=703
POST /api/v1/Ticket/Merge?mergedTicketEntity.status.name=illo
POST /api/v1/Ticket/Merge?mergedTicketEntity.status.status=Active
POST /api/v1/Ticket/Merge?mergedTicketEntity.status.timeCounter=Externally
POST /api/v1/Ticket/Merge?mergedTicketEntity.status.noEmailReopen=False
POST /api/v1/Ticket/Merge?mergedTicketEntity.status.isDefault=True
POST /api/v1/Ticket/Merge?mergedTicketEntity.status.usedInQueue=False
POST /api/v1/Ticket/Merge?mergedTicketEntity.status.tableRight.mask=Delete
POST /api/v1/Ticket/Merge?mergedTicketEntity.status.tableRight.reason=tempore
POST /api/v1/Ticket/Merge?mergedTicketEntity.status.fieldProperties=An object of some kind
POST /api/v1/Ticket/Merge?mergedTicketEntity.origin=AutoGenerated
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.position=facilis
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.personId=241
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.mrmrs=corrupti
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.firstname=cum
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.lastname=autem
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.middleName=Wolff-Spencer
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.title=culpa
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.description=harum
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.email=dolores
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.fullName=Koelpin, Franecki and Weimann
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.directPhone=1-207-593-4523
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.formalName=Hauck, Stark and Bednar
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.countryId=92
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.contactId=517
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.contactName=Mertz LLC
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.retired=856
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.rank=130
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.activeInterests=296
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.contactDepartment=
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.contactCountryId=328
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.contactOrgNr=233602
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.faxPhone=1-214-757-1818 x7850
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.mobilePhone=(930)466-2628
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.contactPhone=123.505.2571 x718
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.associateName=Leffler Inc and Sons
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.associateId=752
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.usePersonAddress=False
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.contactFax=aut
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.kanafname=molestiae
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.kanalname=repudiandae
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.post1=cum
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.post2=est
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.post3=ullam
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.emailName=Nikolaus, Schaefer and Upton
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.contactFullName=Keira Lockman
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.activeErpLinks=143
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.ticketPriorityId=433
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.supportLanguageId=211
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.supportAssociateId=183
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.categoryName=Erdman-Hackett
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.personNumber=1175716
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.tableRight.mask=Delete
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.tableRight.reason=dicta
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.fieldProperties=An object of some kind
POST /api/v1/Ticket/Merge?mergedTicketEntity.secondaryPersons=quos,praesentium
POST /api/v1/Ticket/Merge?mergedTicketEntity.alertLevel=423
POST /api/v1/Ticket/Merge?mergedTicketEntity.connectId=471
POST /api/v1/Ticket/Merge?mergedTicketEntity.readStatus=Green
POST /api/v1/Ticket/Merge?mergedTicketEntity.timeToReply=853
POST /api/v1/Ticket/Merge?mergedTicketEntity.realTimeToReply=555
POST /api/v1/Ticket/Merge?mergedTicketEntity.timeToClose=382
POST /api/v1/Ticket/Merge?mergedTicketEntity.realTimeToClose=144
POST /api/v1/Ticket/Merge?mergedTicketEntity.timeSpentInternally=287
POST /api/v1/Ticket/Merge?mergedTicketEntity.timeSpentExternally=329
POST /api/v1/Ticket/Merge?mergedTicketEntity.timeSpentQueue=617
POST /api/v1/Ticket/Merge?mergedTicketEntity.realTimeSpentInternally=425
POST /api/v1/Ticket/Merge?mergedTicketEntity.realTimeSpentExternally=968
POST /api/v1/Ticket/Merge?mergedTicketEntity.realTimeSpentQueue=861
POST /api/v1/Ticket/Merge?mergedTicketEntity.timeSpent=810
POST /api/v1/Ticket/Merge?mergedTicketEntity.hasAttachment=False
POST /api/v1/Ticket/Merge?mergedTicketEntity.numReplies=10
POST /api/v1/Ticket/Merge?mergedTicketEntity.numMessages=801
POST /api/v1/Ticket/Merge?mergedTicketEntity.fromAddress=molestias
POST /api/v1/Ticket/Merge?mergedTicketEntity.messages=illum,atque
POST /api/v1/Ticket/Merge?mergedTicketEntity.tags=ratione,et
POST /api/v1/Ticket/Merge?mergedTicketEntity.language=recusandae
POST /api/v1/Ticket/Merge?mergedTicketEntity.sentiment=597
POST /api/v1/Ticket/Merge?mergedTicketEntity.sentimentConfidence=85
POST /api/v1/Ticket/Merge?mergedTicketEntity.suggestedCategoryId=129
POST /api/v1/Ticket/Merge?mergedTicketEntity.suggestedCategoryName=VIP Customer
POST /api/v1/Ticket/Merge?mergedTicketEntity.origHumanCategoryId=737
POST /api/v1/Ticket/Merge?mergedTicketEntity.iconHint=suscipit
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.contactName=Swaniawski-Eichmann
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.saleDate=02/16/2004 16:32:50
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.saleId=734
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.probability=466
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.title=ut
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.amount=335.338
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.currency=adipisci
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.projectName=Haley-Zboncak
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.associateFullName=Theron Hayes
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.description=saepe
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.status=Lost
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.weightedAmount=26635.866
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.projectId=298
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.earningPercent=2052.77
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.earning=11041.082
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.contactId=43
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.associateId=74
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.personId=234
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.saleTypeId=136
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.saleTypeName=Block, Skiles and Hodkiewicz
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.personFullName=Estella Cummings
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.completed=Completed
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.activeErpLinks=731
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.nextDueDate=05/02/2009 16:32:50
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.number=qui
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.tableRight.mask=Delete
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.tableRight.reason=vel
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.fieldProperties=An object of some kind
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.projectId=452
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.name=consequatur
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.description=id
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.uRL=amet
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.type=sapiente
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.associateId=75
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.associateFullName=Rick Larissa Armstrong Sr.
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.typeId=980
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.updated=01/08/2010 16:32:50
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.statusId=866
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.status=sint
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.textId=232
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.publishTo=01/25/1999 16:32:50
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.publishFrom=09/20/2005 16:32:50
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.isPublished=False
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.uRLName=Watsica, Hane and Hettinger
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.projectNumber=1394590
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.activeErpLinks=245
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.tableRight.mask=Delete
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.tableRight.reason=quod
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.fieldProperties=An object of some kind
POST /api/v1/Ticket/Merge?mergedTicketEntity.formSubmission.formSubmissionId=337
POST /api/v1/Ticket/Merge?mergedTicketEntity.formSubmission.emailAddress=reprehenderit
POST /api/v1/Ticket/Merge?mergedTicketEntity.formSubmission.status=EmailVerification
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketType.ticketTypeId=904
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketType.name=quaerat
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketType.icon=praesentium
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketType.defaultTicketStatus=424
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketType.defaultTicketPriority=108
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketType.isDefault=True
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketType.showInNew=True
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketType.excludeSignature=False
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketType.excludeEmailRecipients=True
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketType.externalAsDefault=False
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketType.visibleForGroups=718,543
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketType.replyForwardNoSignature=True
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketType.replyExternalAsDefault=False
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketType.tableRight.mask=Delete
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketType.tableRight.reason=error
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketType.fieldProperties=An object of some kind
POST /api/v1/Ticket/Merge?mergedTicketEntity.activeStatusMonitorId=368
POST /api/v1/Ticket/Merge?mergedTicketEntity.extraFields=An object of some kind
POST /api/v1/Ticket/Merge?mergedTicketEntity.customFields=An object of some kind
POST /api/v1/Ticket/Merge?mergedTicketEntity.tableRight.mask=Delete
POST /api/v1/Ticket/Merge?mergedTicketEntity.tableRight.reason=itaque
POST /api/v1/Ticket/Merge?mergedTicketEntity.fieldProperties=An object of some kind

Request Headers

Parameter Name Description
Authorization Supports 'Basic', 'SoTicket' and 'Bearer' schemes, depending on installation type.
X-XSRF-TOKEN If not using Authorization header, you must provide XSRF value from cookie or hidden input field
Accept Content-type(s) you would like the response in: application/json, text/json, application/xml, text/xml, application/json-patch+json, application/merge-patch+json
Accept-Language Convert string references and multi-language values into a specified language (iso2) code.
SO-Language Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value.
SO-Culture Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set.
SO-TimeZone Specify the timezone code that you would like date/time responses converted to.
SO-AppToken The application token that identifies the partner app. Used when calling Online WebAPI from a server.

Response:

OK

Response Description
200 OK

Response body: TicketEntity

Property Name Type Description
TicketId int32 The primary key (auto-incremented)
Title string The title of the ticket.
CreatedAt date-time When the ticket was created.
LastChanged date-time The last time the ticket was modified.
ReadByOwner date-time The datetime for when the ticket last was read by the owner.
ReadByCustomer date-time The datetime for when the ticket was read by the customer.
FirstReadByOwner date-time The datetime for when the ticket first was read by the current owner.
FirstReadByUser date-time The datetime for when the ticket first was read by a user.
Activate date-time When the ticket should be activated, if it is postponed.
ClosedAt date-time When the ticket was closed.
RepliedAt date-time The datetime for when the ticket was replied to. I.e. the first external message added to the ticket.
AlertTimeout date-time The datetime for when the ticket should jump to the next alert_level.
Deadline date-time Deadline for ticket.
CreatedBy Associate The associate who created this ticket
Author string A string representing the author of the ticket (same as author of first message).
OwnedBy Associate The associate who owns this ticket. Setting the id to 0 will make the ticket unassigned. Setting the id to 2147483647 (MaxInt) will make it automatically assigned according to the ticket category assignment rules. Use MDO List name "associate" to get list items.
Category TicketCategoryEntity The ticket category entity which this ticket is connected to Use MDO List name "ejcategory" to get list items.
Slevel string The securitylevel of the ticket.
Priority TicketPriorityEntity The ticket priority entity which this ticket is connected to Use MDO List name "ticketpriority" to get list items.
BaseStatus string The status of the ticket. I.e. active/closed/postponed/deleted Use MDO List name "ticketstatus" to get list items.
Status TicketStatusEntity The ticket status entity which this ticket is connected to Use MDO List name "ticketstatus" to get list items.
Origin string What is the origin of this ticket
Person Person The primary person that this ticket is connected to Use MDO List name "person_new" to get list items.
SecondaryPersons array The secondary persons this ticket is connected to Use MDO List name "person_new" to get list items.
AlertLevel int32 The alert level for the ticket. Matches the level value of the ticket_alert table.
ConnectId int32 If a ticket is connected to another ticket, this field is set to the id of the 'master' ticket.
ReadStatus string Whether the owner has read the ticket or not (red, yellow, green).
TimeToReply int32 The time (minutes) between when the ticket was created and when it was replied to. Calculated based on priority's timeframe.
RealTimeToReply int32 Same as time_to_reply, but not calculated based on priority.
TimeToClose int32 The time (minutes) between when the ticket was created and when it was closed. Calculated based on priority's timeframe.
RealTimeToClose int32 Same as time_to_close, but not calculated based on priority.
TimeSpentInternally int32 The total time (seconds) within the priority's office hours the ticket has been in an open status (configurable), not including current state
TimeSpentExternally int32 The total time (seconds) within the priority's office hours the ticket has been in a external waiting status (configurable), not including current state
TimeSpentQueue int32 The total time (seconds) within the priority's office hours the ticket has been in a queue status, not including current state
RealTimeSpentInternally int32 The total time (seconds) within 24x7 the ticket has been in an open status (configurable), not including current state
RealTimeSpentExternally int32 The total time (seconds) within 24x7 the ticket has been in a external waiting status (configurable), not including current state
RealTimeSpentQueue int32 The total time (seconds) within 24x7 hours the ticket has been in a queue status, not including current state
TimeSpent int32 The total time (minutes). Aggregated time spent from ticket's messages. Read-only for external use.
HasAttachment bool Boolean indicating if this ticket has one or more attachments.
NumReplies int32 The number of replies (messages) to the customer for this request.
NumMessages int32 The total number of messages for this request.
FromAddress string The from-address used when this ticket got created, e.g. by email
Messages array TicketMessageId,CreatedAt,SLevel and Important for all the messages connected to this ticket. For message body see the TicketMessageEntity or the TicketMessage archive.
Tags array An array containing the tags assigned to this request
Language string The language of the first external message
Sentiment int32 The sentiment index of the last external message
SentimentConfidence int32 The sentiment confidence of the last external message
SuggestedCategoryId int32 Suggestion for categorization, based on the text of the message (AI)
SuggestedCategoryName string Suggested category from AI
OrigHumanCategoryId int32 Will contain the category id selected by the user, when having the choice of using the suggested category or manually selecting a category
IconHint string Icon representing ticket's state
Sale Sale The sale that this ticket is connected to Use MDO List name "sale" to get list items.
Project Project The project that this ticket is connected to Use MDO List name "project" to get list items.
FormSubmission TicketFormSubmission The form submission that this ticket is connected to
TicketType TicketType Type of the Request Use MDO List name "TicketType" to get list items.
ActiveStatusMonitorId int32 Active status monitor identity for related contact. This is a read-only property and is ignored on Save
ExtraFields object Deprecated: Use {SuperOffice.CRM.Services.TicketEntity.CustomFields} instead. Extra fields added to the carrier. This could be data from Plug-ins, the foreign key system, external applications, etc.
CustomFields object Udef + Extra fields added to the carrier. Extra fields as defined by changes to database schema + user-defined fields as defined by admin. Custom fields combines user defined fields and extra fields into one bucket. The individual {SuperOffice.CRM.Services.TicketEntity.ExtraFields} and UserDefinedFields properties are deprecated in favor of this combined collection.
TableRight TableRight The carrier's table right
FieldProperties object Field property dictionary mapping field names to field access rights.

Sample request

POST /api/v1/Ticket/Merge
Authorization: Basic dGplMDpUamUw
Accept: application/json; charset=utf-8
Accept-Language: en

Sample response

HTTP/1.1 200 OK
Content-Type: application/json; charset=utf-8

{
  "TicketId": 73,
  "Title": "aut",
  "CreatedAt": "2007-06-13T16:32:48.2119318+02:00",
  "LastChanged": "2024-06-24T16:32:48.2119318+02:00",
  "ReadByOwner": "2005-10-25T16:32:48.2119318+02:00",
  "ReadByCustomer": "2013-01-24T16:32:48.2119318+01:00",
  "FirstReadByOwner": "2009-10-21T16:32:48.2119318+02:00",
  "FirstReadByUser": "2009-01-05T16:32:48.2119318+01:00",
  "Activate": "2017-03-24T16:32:48.2119318+01:00",
  "ClosedAt": "2018-05-11T16:32:48.2119318+02:00",
  "RepliedAt": "2007-04-11T16:32:48.2119318+02:00",
  "AlertTimeout": "2021-05-03T16:32:48.2119318+02:00",
  "Deadline": "2011-07-03T16:32:48.2119318+02:00",
  "CreatedBy": null,
  "Author": "non",
  "OwnedBy": null,
  "Category": null,
  "Slevel": "External",
  "Priority": null,
  "BaseStatus": "Active",
  "Status": null,
  "Origin": "AutoGenerated",
  "Person": null,
  "SecondaryPersons": [
    {
      "Position": "alias",
      "PersonId": 869,
      "Mrmrs": "soluta",
      "Firstname": "Dejon",
      "Lastname": "Thompson",
      "MiddleName": "Herzog Inc and Sons",
      "Title": "explicabo",
      "Description": "Optional hybrid moratorium",
      "Email": "jennie@murphy.uk",
      "FullName": "Rick Harris",
      "DirectPhone": "153.148.0986 x9280",
      "FormalName": "Hills, Abshire and Hills",
      "CountryId": 995,
      "ContactId": 452,
      "ContactName": "Kuhn-Johnston",
      "Retired": 370,
      "Rank": 571,
      "ActiveInterests": 461,
      "ContactDepartment": "",
      "ContactCountryId": 459,
      "ContactOrgNr": "1437354",
      "FaxPhone": "996-085-1507 x1491",
      "MobilePhone": "1-252-361-2981 x3591",
      "ContactPhone": "(596)928-6071 x5050",
      "AssociateName": "Haag, Wuckert and Lynch",
      "AssociateId": 147,
      "UsePersonAddress": true,
      "ContactFax": "distinctio",
      "Kanafname": "perspiciatis",
      "Kanalname": "non",
      "Post1": "facilis",
      "Post2": "voluptas",
      "Post3": "id",
      "EmailName": "deborah@hahn.info",
      "ContactFullName": "Burley Rath",
      "ActiveErpLinks": 289,
      "TicketPriorityId": 348,
      "SupportLanguageId": 351,
      "SupportAssociateId": 103,
      "CategoryName": "VIP Customer",
      "PersonNumber": "707544",
      "TableRight": null,
      "FieldProperties": {
        "fieldName": {
          "FieldRight": null,
          "FieldType": "System.String",
          "FieldLength": 642
        }
      }
    }
  ],
  "AlertLevel": 260,
  "ConnectId": 95,
  "ReadStatus": "Green",
  "TimeToReply": 289,
  "RealTimeToReply": 100,
  "TimeToClose": 113,
  "RealTimeToClose": 264,
  "TimeSpentInternally": 180,
  "TimeSpentExternally": 133,
  "TimeSpentQueue": 663,
  "RealTimeSpentInternally": 434,
  "RealTimeSpentExternally": 798,
  "RealTimeSpentQueue": 917,
  "TimeSpent": 981,
  "HasAttachment": true,
  "NumReplies": 387,
  "NumMessages": 520,
  "FromAddress": "vel",
  "Messages": [
    {
      "TicketMessageId": 292,
      "CreatedAt": "2013-06-29T16:32:48.2119318+02:00",
      "Slevel": "External",
      "Important": false,
      "Author": "velit",
      "PersonId": 379,
      "PersonFullName": "Prof. Oral Savannah Heller",
      "ContactId": 350,
      "ContactName": "Hamill, Langworth and Klein",
      "ContactDepartment": "",
      "NumAttachments": 723,
      "EmailHeader": "alessandro_thompson@tremblay.ca",
      "MessageHeaders": [
        {},
        {}
      ],
      "Language": "qui",
      "Sentiment": 174,
      "SentimentConfidence": 139,
      "CreatedBy": 458,
      "ChangedAt": "2024-01-20T16:32:48.2119318+01:00",
      "Badge": "Comment",
      "TableRight": null,
      "FieldProperties": {
        "fieldName": {
          "FieldRight": null,
          "FieldType": "System.Int32",
          "FieldLength": 589
        }
      }
    }
  ],
  "Tags": [
    {
      "Id": 936,
      "Name": "Skiles-Schaden",
      "ToolTip": "Voluptatum porro voluptatem reiciendis necessitatibus autem eligendi.",
      "TableRight": null,
      "FieldProperties": {
        "fieldName": {
          "FieldRight": null,
          "FieldType": "System.String",
          "FieldLength": 218
        }
      }
    },
    {
      "Id": 936,
      "Name": "Skiles-Schaden",
      "ToolTip": "Voluptatum porro voluptatem reiciendis necessitatibus autem eligendi.",
      "TableRight": null,
      "FieldProperties": {
        "fieldName": {
          "FieldRight": null,
          "FieldType": "System.String",
          "FieldLength": 218
        }
      }
    }
  ],
  "Language": "eum",
  "Sentiment": 13,
  "SentimentConfidence": 778,
  "SuggestedCategoryId": 19,
  "SuggestedCategoryName": "VIP Customer",
  "OrigHumanCategoryId": 965,
  "IconHint": "quidem",
  "Sale": null,
  "Project": null,
  "FormSubmission": null,
  "TicketType": null,
  "ActiveStatusMonitorId": 757,
  "ExtraFields": {
    "ExtraFields1": "est",
    "ExtraFields2": "magni"
  },
  "CustomFields": {
    "CustomFields1": "quis",
    "CustomFields2": "ab"
  },
  "TableRight": null,
  "FieldProperties": {
    "fieldName": {
      "FieldRight": null,
      "FieldType": "System.Int32",
      "FieldLength": 534
    }
  }
}