POST Ticket/Merge

• 43 minutes to read
 • 43 minutes to read 
POST /api/v1/Ticket/Merge

Merge one or more tickets into one primary ticket

Query String Parameters

Parameter Name Type Description
secondaryTicketIds array Required Ids of secondary tickets
mergedTicketEntity.ticketId int32 The primary key (auto-incremented)
mergedTicketEntity.title string The title of the ticket.
mergedTicketEntity.createdAt date-time When the ticket was created.
mergedTicketEntity.lastChanged date-time The last time the ticket was modified.
mergedTicketEntity.readByOwner date-time The datetime for when the ticket last was read by the owner.
mergedTicketEntity.readByCustomer date-time The datetime for when the ticket was read by the customer.
mergedTicketEntity.firstReadByOwner date-time The datetime for when the ticket first was read by the current owner.
mergedTicketEntity.firstReadByUser date-time The datetime for when the ticket first was read by a user.
mergedTicketEntity.activate date-time When the ticket should be activated, if it is postponed.
mergedTicketEntity.closedAt date-time When the ticket was closed.
mergedTicketEntity.repliedAt date-time The datetime for when the ticket was replied to. I.e. the first external message added to the ticket.
mergedTicketEntity.alertTimeout date-time The datetime for when the ticket should jump to the next alert_level.
mergedTicketEntity.deadline date-time Deadline for ticket.
mergedTicketEntity.createdBy.associateId int32 Primary key
mergedTicketEntity.createdBy.name string Initials, also login name, possibly database user name
mergedTicketEntity.createdBy.personId int32 Owning person record Use MDO List name "person" to get list items.
mergedTicketEntity.createdBy.rank int32 Rank order
mergedTicketEntity.createdBy.tooltip string Tooltip or other description
mergedTicketEntity.createdBy.type Enum: Unknown, InternalAssociate, ResourceAssociate, ExternalAssociate, AnonymousAssociate, SystemAssociate User type - 1 = internal user, 2 = resource, 3 = external user, 4 = anonymous, 5 = system
mergedTicketEntity.createdBy.groupIdx int32 Primary group membership, see UserGroupLink for secondary memberships
mergedTicketEntity.createdBy.fullName string The associate's culture formatted fullname (firstname, middleName and lastname)
mergedTicketEntity.createdBy.formalName string The associate's culture formatted formalname (firstname, middleName and lastname, title, mrmrs)
mergedTicketEntity.createdBy.deleted bool If true, the user is retired and should have no rights, not appear in lists, etc.
mergedTicketEntity.createdBy.ejUserId int32 ID of the ej user record corresponding to this associate; 0 for associates that are not ej users
mergedTicketEntity.createdBy.userName string User name
mergedTicketEntity.createdBy.tableRight.mask Enum: None, Select, Update, Insert, Delete, Filtering, RestrictedUpdate, Unused1, Uninitialized, FULL, WRITE, URU, UDR, UR, URI, R, RI, RF, F, FI
mergedTicketEntity.createdBy.tableRight.reason string
mergedTicketEntity.createdBy.fieldProperties object Field property dictionary mapping field names to field access rights.
mergedTicketEntity.author string A string representing the author of the ticket (same as author of first message).
mergedTicketEntity.ownedBy.associateId int32 Primary key
mergedTicketEntity.ownedBy.name string Initials, also login name, possibly database user name
mergedTicketEntity.ownedBy.personId int32 Owning person record Use MDO List name "person" to get list items.
mergedTicketEntity.ownedBy.rank int32 Rank order
mergedTicketEntity.ownedBy.tooltip string Tooltip or other description
mergedTicketEntity.ownedBy.type Enum: Unknown, InternalAssociate, ResourceAssociate, ExternalAssociate, AnonymousAssociate, SystemAssociate User type - 1 = internal user, 2 = resource, 3 = external user, 4 = anonymous, 5 = system
mergedTicketEntity.ownedBy.groupIdx int32 Primary group membership, see UserGroupLink for secondary memberships
mergedTicketEntity.ownedBy.fullName string The associate's culture formatted fullname (firstname, middleName and lastname)
mergedTicketEntity.ownedBy.formalName string The associate's culture formatted formalname (firstname, middleName and lastname, title, mrmrs)
mergedTicketEntity.ownedBy.deleted bool If true, the user is retired and should have no rights, not appear in lists, etc.
mergedTicketEntity.ownedBy.ejUserId int32 ID of the ej user record corresponding to this associate; 0 for associates that are not ej users
mergedTicketEntity.ownedBy.userName string User name
mergedTicketEntity.ownedBy.tableRight.mask Enum: None, Select, Update, Insert, Delete, Filtering, RestrictedUpdate, Unused1, Uninitialized, FULL, WRITE, URU, UDR, UR, URI, R, RI, RF, F, FI
mergedTicketEntity.ownedBy.tableRight.reason string
mergedTicketEntity.ownedBy.fieldProperties object Field property dictionary mapping field names to field access rights.
mergedTicketEntity.category.ticketCategoryId int32 The id of the ticket category. (primary key)
mergedTicketEntity.category.parentId int32 The parent category for this category. -1 if this is a toplevel category.
mergedTicketEntity.category.name string The (short) name of this category. E.g. 'support'.
mergedTicketEntity.category.fullname string The fullname (compiled from parents' names) for this category. E.g. 'norway/product A/support'.
mergedTicketEntity.category.categoryMaster int32 The user associated with this category.
mergedTicketEntity.category.flags Enum: Unknown, Internal, OnlyLoggedInUsers, DefaultToCategoryMaster, ListInMain, RedelegateNewMsg, DelegateToOurContact, PropagateReplyTemplate, MembersOnly, NotifyMembers, AcceptWhenReplying A bitmask representing flags for this category.
mergedTicketEntity.category.delegateMethod Enum: Unknown, Even, Weighted, Unfair, Not An integer indicating the delegation method for this category.
mergedTicketEntity.category.externalName string The external name for this category, used for the customer frontend.
mergedTicketEntity.category.closingStatus Enum: UserDefined, Active, Closed, Postponed Determines the default status used in the GUI when creating a ticket
mergedTicketEntity.category.msgClosingStatus Enum: UserDefined, Active, Closed, Postponed Determines the default status used in the GUI when adding a request to a ticket
mergedTicketEntity.category.assignmentLag int32 Number of minutes we shall override the assignment if a customer sends consecutive messages to this category
mergedTicketEntity.category.replyTemplate int32 Reply template to merge with messages posted in this category
mergedTicketEntity.category.notificationEmail string Comma separated list of addresses to notify when requests are redelegated to (unassigned) in this category.
mergedTicketEntity.category.defaultTicketStatus.ticketStatusId int32 The primary key (auto-incremented)
mergedTicketEntity.category.defaultTicketStatus.name string Name of user defined ticket status
mergedTicketEntity.category.defaultTicketStatus.status Enum: Unknown, Active, Closed, Postponed, Deleted, Merged, PostponedSpecific, Postponed1Hour, Postponed2Hours, Postponed3Hours, Postponed4Hours, PostponedDay, PostponedWeek, PostponedMonth The 'classic' ticket status. I.e. active/closed/postponed/deleted
mergedTicketEntity.category.defaultTicketStatus.timeCounter Enum: None, Internally, Externally, Queue Which field in ticket we count time spent on (queue, internal, external)
mergedTicketEntity.category.defaultTicketStatus.noEmailReopen bool Whether inbound emails can reopen requests with this status or not
mergedTicketEntity.category.defaultTicketStatus.isDefault bool Indicates if status is default one as there might be more than one status with same internal status
mergedTicketEntity.category.defaultTicketStatus.usedInQueue bool If set, status is used in GetNext calculations
mergedTicketEntity.category.defaultTicketStatus.tableRight.mask Enum: None, Select, Update, Insert, Delete, Filtering, RestrictedUpdate, Unused1, Uninitialized, FULL, WRITE, URU, UDR, UR, URI, R, RI, RF, F, FI
mergedTicketEntity.category.defaultTicketStatus.tableRight.reason string
mergedTicketEntity.category.defaultTicketStatus.fieldProperties object Field property dictionary mapping field names to field access rights.
mergedTicketEntity.category.defaultMessageStatus.ticketStatusId int32 The primary key (auto-incremented)
mergedTicketEntity.category.defaultMessageStatus.name string Name of user defined ticket status
mergedTicketEntity.category.defaultMessageStatus.status Enum: Unknown, Active, Closed, Postponed, Deleted, Merged, PostponedSpecific, Postponed1Hour, Postponed2Hours, Postponed3Hours, Postponed4Hours, PostponedDay, PostponedWeek, PostponedMonth The 'classic' ticket status. I.e. active/closed/postponed/deleted
mergedTicketEntity.category.defaultMessageStatus.timeCounter Enum: None, Internally, Externally, Queue Which field in ticket we count time spent on (queue, internal, external)
mergedTicketEntity.category.defaultMessageStatus.noEmailReopen bool Whether inbound emails can reopen requests with this status or not
mergedTicketEntity.category.defaultMessageStatus.isDefault bool Indicates if status is default one as there might be more than one status with same internal status
mergedTicketEntity.category.defaultMessageStatus.usedInQueue bool If set, status is used in GetNext calculations
mergedTicketEntity.category.defaultMessageStatus.tableRight.mask Enum: None, Select, Update, Insert, Delete, Filtering, RestrictedUpdate, Unused1, Uninitialized, FULL, WRITE, URU, UDR, UR, URI, R, RI, RF, F, FI
mergedTicketEntity.category.defaultMessageStatus.tableRight.reason string
mergedTicketEntity.category.defaultMessageStatus.fieldProperties object Field property dictionary mapping field names to field access rights.
mergedTicketEntity.category.effectiveReplyTemplateId int32 Id of reply template to merge into messages, whose ticket belongs to this category. Also takes into account 'Apply to subcategories' on parent categories. This is a calculated, readonly field.
mergedTicketEntity.category.extraFields object Deprecated: Use {SuperOffice.CRM.Services.TicketCategoryEntity.CustomFields} instead.Extra fields added to the carrier. This could be data from Plug-ins, the foreign key system, external applications, etc.
mergedTicketEntity.category.customFields object Udef + Extra fields added to the carrier. Extra fields as defined by changes to database schema + user-defined fields as defined by admin.Custom fields combines user defined fields and extra fields into one bucket. The individual {SuperOffice.CRM.Services.TicketCategoryEntity.ExtraFields} and UserDefinedFields properties are deprecated in favor of thiscombined collection.
mergedTicketEntity.category.tableRight.mask Enum: None, Select, Update, Insert, Delete, Filtering, RestrictedUpdate, Unused1, Uninitialized, FULL, WRITE, URU, UDR, UR, URI, R, RI, RF, F, FI
mergedTicketEntity.category.tableRight.reason string
mergedTicketEntity.category.fieldProperties object Field property dictionary mapping field names to field access rights.
mergedTicketEntity.slevel Enum: Unknown, Internal, External The securitylevel of the ticket.
mergedTicketEntity.priority.ticketPriorityId int32 The primary key (auto-incremented)
mergedTicketEntity.priority.name string The name of the priority.
mergedTicketEntity.priority.status Enum: Unknown, Normal, Deleted The status (normal/deleted) of the priority.
mergedTicketEntity.priority.flags Enum: Unknown, External, Default, AlertSchedule A bitmask of flags.
mergedTicketEntity.priority.sortOrder int32 Indicates the sort order for this priority. 1 is first, 100 is last
mergedTicketEntity.priority.ticketRead Enum: None, Stop, Continue, Restart This field indicates what to do with the escalation chain when the request is read
mergedTicketEntity.priority.changedOwner Enum: None, Stop, Continue, Restart This field indicates what to do with the escalation chain when the request changes owner (manually)
mergedTicketEntity.priority.ticketNewinfo Enum: None, Stop, Continue, Restart This field indicates what to do with the escalation chain when the request gets new info
mergedTicketEntity.priority.ticketClosed Enum: None, Stop, Continue, Restart This field indicates what to do with the escalation chain when the request is closed
mergedTicketEntity.priority.ticketChangedPriority Enum: None, Stop, Continue, Restart This field indicates what to do with the escalation chain when the request is changed into this priority
mergedTicketEntity.priority.ticketNew Enum: None, Stop, Continue, Restart This field indicates what to do with the escalation chain when a new request is registered
mergedTicketEntity.priority.deadline int32 Deadline to add if escalated (minutes)
mergedTicketEntity.priority.monStart date-time The work hour start for Mondays. Note that only the time part of the DateTime is used
mergedTicketEntity.priority.monStop date-time The work hour start for Mondays. Note that only the time part of the DateTime is used
Parameter Name Type Description
mergedTicketEntity.priority.tueStop date-time The work hour stop for Tuesdays. Note that only the time part of the DateTime is used
mergedTicketEntity.priority.wedStart date-time The work hour start for Wednesdays. Note that only the time part of the DateTime is used
mergedTicketEntity.priority.wedStop date-time The work hour stop for Wednesdays. Note that only the time part of the DateTime is used
mergedTicketEntity.priority.thuStart date-time The work hour start for Thursdays. Note that only the time part of the DateTime is used
mergedTicketEntity.priority.thuStop date-time The work hour stop for Thursdays. Note that only the time part of the DateTime is used
mergedTicketEntity.priority.friStart date-time The work hour start for Fridays. Note that only the time part of the DateTime is used
mergedTicketEntity.priority.friStop date-time The work hour stop for Fridays. Note that only the time part of the DateTime is used
mergedTicketEntity.priority.satStart date-time The work hour start for Saturdays. Note that only the time part of the DateTime is used
mergedTicketEntity.priority.satStop date-time The work hour stop for Saturdays. Note that only the time part of the DateTime is used
mergedTicketEntity.priority.sunStart date-time The work hour start for Sundays. Note that only the time part of the DateTime is used
mergedTicketEntity.priority.sunStop date-time The work hour stop for Sundays. Note that only the time part of the DateTime is used
mergedTicketEntity.priority.nonDates array Dates which the escalation time should not be running. Note that only the day of the year (day and month) is used. So the year and time part is not used even if this is a DateTime. Exception - it IS possible to include a year here, for dates that should not repeat every year
mergedTicketEntity.priority.escalationLevels array Escalation levels bound to the parent priority
mergedTicketEntity.priority.tableRight.mask Enum: None, Select, Update, Insert, Delete, Filtering, RestrictedUpdate, Unused1, Uninitialized, FULL, WRITE, URU, UDR, UR, URI, R, RI, RF, F, FI
mergedTicketEntity.priority.tableRight.reason string
mergedTicketEntity.priority.fieldProperties object Field property dictionary mapping field names to field access rights.
mergedTicketEntity.baseStatus Enum: Unknown, Active, Closed, Postponed, Deleted, Merged, PostponedSpecific, Postponed1Hour, Postponed2Hours, Postponed3Hours, Postponed4Hours, PostponedDay, PostponedWeek, PostponedMonth The status of the ticket. I.e. active/closed/postponed/deleted Use MDO List name "ticketstatus" to get list items.
mergedTicketEntity.status.ticketStatusId int32 The primary key (auto-incremented)
mergedTicketEntity.status.name string Name of user defined ticket status
mergedTicketEntity.status.status Enum: Unknown, Active, Closed, Postponed, Deleted, Merged, PostponedSpecific, Postponed1Hour, Postponed2Hours, Postponed3Hours, Postponed4Hours, PostponedDay, PostponedWeek, PostponedMonth The 'classic' ticket status. I.e. active/closed/postponed/deleted
mergedTicketEntity.status.timeCounter Enum: None, Internally, Externally, Queue Which field in ticket we count time spent on (queue, internal, external)
mergedTicketEntity.status.noEmailReopen bool Whether inbound emails can reopen requests with this status or not
mergedTicketEntity.status.isDefault bool Indicates if status is default one as there might be more than one status with same internal status
mergedTicketEntity.status.usedInQueue bool If set, status is used in GetNext calculations
mergedTicketEntity.status.tableRight.mask Enum: None, Select, Update, Insert, Delete, Filtering, RestrictedUpdate, Unused1, Uninitialized, FULL, WRITE, URU, UDR, UR, URI, R, RI, RF, F, FI
mergedTicketEntity.status.tableRight.reason string
mergedTicketEntity.status.fieldProperties object Field property dictionary mapping field names to field access rights.
mergedTicketEntity.origin Enum: Unknown, Email, SMS, Fax, Phone, Facebook, Twitter, Internal, CustomerCentre, EMarketing, AutoGenerated, Chat, Form What is the origin of this ticket
mergedTicketEntity.person.position string The position. This is a predefined SuperOffice value, different from Title
mergedTicketEntity.person.personId int32 Primary key
mergedTicketEntity.person.mrmrs string e.g. Mrs sex_title
mergedTicketEntity.person.firstname string First name
mergedTicketEntity.person.lastname string Last name
mergedTicketEntity.person.middleName string Middle name or 'van' etc.
mergedTicketEntity.person.title string Title
mergedTicketEntity.person.description string Info text/description on person.
mergedTicketEntity.person.email string First email on contact person.
mergedTicketEntity.person.fullName string Get the persons full name (internal name used in clients for employees).
mergedTicketEntity.person.directPhone string Returns the direct phone that belong to the contact person.
mergedTicketEntity.person.formalName string Get formal name for a person, as used in labels. (Full name + person title + academic title)
mergedTicketEntity.person.countryId int32 Country
mergedTicketEntity.person.contactId int32 Owning contact ID
mergedTicketEntity.person.contactName string The persons company name
mergedTicketEntity.person.retired int32 1 = the user is retired and should have no rights, not appear in lists, etc.
mergedTicketEntity.person.rank int32 Display sort sequence for default sort order
mergedTicketEntity.person.activeInterests int32 Number of records in pintr table; select count(*) from pintr pi where pi.person_id = this.person_id == activeInterests is always true
mergedTicketEntity.person.contactDepartment string The persons contact department
mergedTicketEntity.person.contactCountryId int32 The persons contact country id
mergedTicketEntity.person.contactOrgNr string The persons contact organization number
mergedTicketEntity.person.faxPhone string Returns the fax phone that belong to the contact person.
mergedTicketEntity.person.mobilePhone string Returns the mobile phone that belong to the contact person.
mergedTicketEntity.person.contactPhone string Returns the direct phone that belong to the persons contact.
mergedTicketEntity.person.associateName string Name of the person's owner
mergedTicketEntity.person.associateId int32 Id of the item's owner (Associate id)
mergedTicketEntity.person.usePersonAddress bool If 1, use person's address for mailing instead of company address
mergedTicketEntity.person.contactFax string Actual phone number as eneterd by the user
mergedTicketEntity.person.kanafname string Kana first name, used in Japanese versions only
mergedTicketEntity.person.kanalname string Kana last name, used in Japanese versions only
mergedTicketEntity.person.post1 string Postal address, used in Japanese versions only
mergedTicketEntity.person.post2 string Postal address, used in Japanese versions only
mergedTicketEntity.person.post3 string Postal address, used in Japanese versions only
mergedTicketEntity.person.emailName string E-mail description
mergedTicketEntity.person.contactFullName string Company full name + department
mergedTicketEntity.person.activeErpLinks int32 How many active ERP links are there for this person?
mergedTicketEntity.person.ticketPriorityId int32 Ticket priority ID
mergedTicketEntity.person.supportLanguageId int32 Support priority ID
mergedTicketEntity.person.supportAssociateId int32 Our support contact for this person
mergedTicketEntity.person.categoryName string The category list item name
mergedTicketEntity.person.personNumber string Alphanumeric user field
mergedTicketEntity.person.tableRight.mask Enum: None, Select, Update, Insert, Delete, Filtering, RestrictedUpdate, Unused1, Uninitialized, FULL, WRITE, URU, UDR, UR, URI, R, RI, RF, F, FI
mergedTicketEntity.person.tableRight.reason string
mergedTicketEntity.person.fieldProperties object Field property dictionary mapping field names to field access rights.
mergedTicketEntity.secondaryPersons array The secondary persons this ticket is connected to Use MDO List name "person_new" to get list items.
mergedTicketEntity.alertLevel int32 The alert level for the ticket. Matches the level value of the ticket_alert table.
mergedTicketEntity.connectId int32 If a ticket is connected to another ticket, this field is set to the id of the 'master' ticket.
mergedTicketEntity.readStatus Enum: Unknown, Green, Yellow, Red Whether the owner has read the ticket or not (red, yellow, green).
mergedTicketEntity.timeToReply int32 The time (minutes) between when the ticket was created and when it was replied to. Calculated based on priority's timeframe.
mergedTicketEntity.realTimeToReply int32 Same as time_to_reply, but not calculated based on priority.
mergedTicketEntity.timeToClose int32 The time (minutes) between when the ticket was created and when it was closed. Calculated based on priority's timeframe.
mergedTicketEntity.realTimeToClose int32 Same as time_to_close, but not calculated based on priority.
mergedTicketEntity.timeSpentInternally int32 The total time (seconds) within the priority's office hours the ticket has been in an open status (configurable), not including current state
mergedTicketEntity.timeSpentExternally int32 The total time (seconds) within the priority's office hours the ticket has been in a external waiting status (configurable), not including current state
mergedTicketEntity.timeSpentQueue int32 The total time (seconds) within the priority's office hours the ticket has been in a queue status, not including current state
mergedTicketEntity.realTimeSpentInternally int32 The total time (seconds) within 24x7 the ticket has been in an open status (configurable), not including current state
mergedTicketEntity.realTimeSpentExternally int32 The total time (seconds) within 24x7 the ticket has been in a external waiting status (configurable), not including current state
mergedTicketEntity.realTimeSpentQueue int32 The total time (seconds) within 24x7 hours the ticket has been in a queue status, not including current state
mergedTicketEntity.timeSpent int32 The total time (minutes). Aggregated time spent from ticket's messages. Read-only for external use.
mergedTicketEntity.hasAttachment bool Boolean indicating if this ticket has one or more attachments.
mergedTicketEntity.numReplies int32 The number of replies (messages) to the customer for this request.
mergedTicketEntity.numMessages int32 The total number of messages for this request.
mergedTicketEntity.fromAddress string The from-address used when this ticket got created, e.g. by email
mergedTicketEntity.messages array TicketMessageId,CreatedAt,SLevel and Important for all the messages connected to this ticket. For message body see the TicketMessageEntity or the TicketMessage archive.
mergedTicketEntity.tags array An array containing the tags assigned to this request
mergedTicketEntity.language string The language of the first external message
mergedTicketEntity.sentiment int32 The sentiment index of the last external message
mergedTicketEntity.sentimentConfidence int32 The sentiment confidence of the last external message
mergedTicketEntity.suggestedCategoryId int32 Suggestion for categorization, based on the text of the message (AI)
mergedTicketEntity.suggestedCategoryName string Suggested category from AI
mergedTicketEntity.origHumanCategoryId int32 Will contain the category id selected by the user, when having the choice of using the suggested category or manually selecting a category
Parameter Name Type Description
mergedTicketEntity.sale.contactName string Contact name
mergedTicketEntity.sale.saleDate date-time (expected / lost / won) sales date
mergedTicketEntity.sale.saleId int32 Primary key
mergedTicketEntity.sale.probability int32 Actual probability, may differ from the one in the list
mergedTicketEntity.sale.title string Sale heading (short description?)
mergedTicketEntity.sale.amount double Total sale amount
mergedTicketEntity.sale.currency string Currency the sale was made in.
mergedTicketEntity.sale.projectName string Project name
mergedTicketEntity.sale.associateFullName string The sale's owner
mergedTicketEntity.sale.description string The sales description
mergedTicketEntity.sale.status Enum: Unknown, Open, Sold, Lost, Stalled, SaintAll The sale's status, indicating wether the sale is open, sold or lost.
mergedTicketEntity.sale.weightedAmount double The weighted amount ( amount * probability / 100)
mergedTicketEntity.sale.projectId int32 Optional project reference
mergedTicketEntity.sale.earningPercent double Earning as percent of total
mergedTicketEntity.sale.earning double Earning on sale
mergedTicketEntity.sale.contactId int32 Optional contact reference
mergedTicketEntity.sale.associateId int32 The sale's owner id
mergedTicketEntity.sale.personId int32 The sale's contact persons id
mergedTicketEntity.sale.saleTypeId int32 The sale's type id
mergedTicketEntity.sale.saleTypeName string The sale's type name
mergedTicketEntity.sale.personFullName string The name of the person this sale belongs to.
mergedTicketEntity.sale.completed Enum: Unknown, NotStarted, Started, Completed The Sale completed state. The completed state is either Started or Completed. NotStarted is treated as Started. The value maps to the Done database field.
mergedTicketEntity.sale.activeErpLinks int32 The number of active erp links
mergedTicketEntity.sale.nextDueDate date-time Next due date, this is a denormalization of 'closest future activity date, or most recent if no future activities'. Maintained by the system, but very convenient for searching.
mergedTicketEntity.sale.number string Alphanumeric user field
mergedTicketEntity.sale.tableRight.mask Enum: None, Select, Update, Insert, Delete, Filtering, RestrictedUpdate, Unused1, Uninitialized, FULL, WRITE, URU, UDR, UR, URI, R, RI, RF, F, FI
mergedTicketEntity.sale.tableRight.reason string
mergedTicketEntity.sale.fieldProperties object Field property dictionary mapping field names to field access rights.
mergedTicketEntity.project.projectId int32 Primary key
mergedTicketEntity.project.name string Project name
mergedTicketEntity.project.description string The projects description
mergedTicketEntity.project.uRL string URL address
mergedTicketEntity.project.type string The project type.
mergedTicketEntity.project.associateId int32 The project owner id (associate id)
mergedTicketEntity.project.associateFullName string The project owner
mergedTicketEntity.project.typeId int32
mergedTicketEntity.project.updated date-time Last updated date in UTC.
mergedTicketEntity.project.statusId int32 The projects status id
mergedTicketEntity.project.status string The projects status
mergedTicketEntity.project.textId int32 The id of the description
mergedTicketEntity.project.publishTo date-time Publication valid to (inclusive)
mergedTicketEntity.project.publishFrom date-time Publication valid from (inclusive)
mergedTicketEntity.project.isPublished bool
mergedTicketEntity.project.uRLName string Visible field
mergedTicketEntity.project.projectNumber string Automatically generated number
mergedTicketEntity.project.activeErpLinks int32 The number of active erp links
mergedTicketEntity.project.tableRight.mask Enum: None, Select, Update, Insert, Delete, Filtering, RestrictedUpdate, Unused1, Uninitialized, FULL, WRITE, URU, UDR, UR, URI, R, RI, RF, F, FI
mergedTicketEntity.project.tableRight.reason string
mergedTicketEntity.project.fieldProperties object Field property dictionary mapping field names to field access rights.
mergedTicketEntity.formSubmission.formSubmissionId int32 Primary key
mergedTicketEntity.formSubmission.emailAddress string The email address of the person who submitted
mergedTicketEntity.formSubmission.status Enum: Unknown, InProgress, EmailVerification, Submitted, Processed, Failed What is the status of this submission
mergedTicketEntity.ticketType.ticketTypeId int32 Primary key
mergedTicketEntity.ticketType.name string The list item
mergedTicketEntity.ticketType.icon string Name of the icon
mergedTicketEntity.ticketType.defaultTicketStatus int32 Default ticket status for new tickets
mergedTicketEntity.ticketType.defaultTicketPriority int32 Default ticket priority for new tickets
mergedTicketEntity.ticketType.isDefault bool Is this Ticket Type marked as default
mergedTicketEntity.ticketType.showInNew bool Enables this request type to be accessible in +New in top bar
mergedTicketEntity.ticketType.excludeSignature bool Do not insert user signature automatically
mergedTicketEntity.ticketType.excludeEmailRecipients bool Create request without initially having to send outbound e-mail
mergedTicketEntity.ticketType.externalAsDefault bool Ability to set external access level for this request type
mergedTicketEntity.ticketType.visibleForGroups array Array of references to the visible for groups
mergedTicketEntity.ticketType.replyForwardNoSignature bool Do not insert user signature when replying or forwarding the message
mergedTicketEntity.ticketType.replyExternalAsDefault bool Set external access level when replying the message
mergedTicketEntity.ticketType.tableRight.mask Enum: None, Select, Update, Insert, Delete, Filtering, RestrictedUpdate, Unused1, Uninitialized, FULL, WRITE, URU, UDR, UR, URI, R, RI, RF, F, FI
mergedTicketEntity.ticketType.tableRight.reason string
mergedTicketEntity.ticketType.fieldProperties object Field property dictionary mapping field names to field access rights.
mergedTicketEntity.activeStatusMonitorId int32 Active status monitor identity for related contact. This is a read-only property and is ignored on Save
mergedTicketEntity.extraFields object Deprecated: Use {SuperOffice.CRM.Services.TicketEntity.CustomFields} instead.Extra fields added to the carrier. This could be data from Plug-ins, the foreign key system, external applications, etc.
mergedTicketEntity.customFields object Udef + Extra fields added to the carrier. Extra fields as defined by changes to database schema + user-defined fields as defined by admin.Custom fields combines user defined fields and extra fields into one bucket. The individual {SuperOffice.CRM.Services.TicketEntity.ExtraFields} and UserDefinedFields properties are deprecated in favor of thiscombined collection.
mergedTicketEntity.tableRight.mask Enum: None, Select, Update, Insert, Delete, Filtering, RestrictedUpdate, Unused1, Uninitialized, FULL, WRITE, URU, UDR, UR, URI, R, RI, RF, F, FI
mergedTicketEntity.tableRight.reason string
mergedTicketEntity.fieldProperties object Field property dictionary mapping field names to field access rights. 
POST /api/v1/Ticket/Merge?secondaryTicketIds=381,621
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketId=388
POST /api/v1/Ticket/Merge?mergedTicketEntity.title=quam
POST /api/v1/Ticket/Merge?mergedTicketEntity.createdAt=11/08/2023 14:13:51
POST /api/v1/Ticket/Merge?mergedTicketEntity.lastChanged=01/20/1998 14:13:51
POST /api/v1/Ticket/Merge?mergedTicketEntity.readByOwner=09/05/2011 14:13:51
POST /api/v1/Ticket/Merge?mergedTicketEntity.readByCustomer=01/19/2010 14:13:51
POST /api/v1/Ticket/Merge?mergedTicketEntity.firstReadByOwner=04/26/1999 14:13:51
POST /api/v1/Ticket/Merge?mergedTicketEntity.firstReadByUser=11/24/2006 14:13:51
POST /api/v1/Ticket/Merge?mergedTicketEntity.activate=02/08/2022 14:13:51
POST /api/v1/Ticket/Merge?mergedTicketEntity.closedAt=11/16/1998 14:13:51
POST /api/v1/Ticket/Merge?mergedTicketEntity.repliedAt=08/04/2001 14:13:51
POST /api/v1/Ticket/Merge?mergedTicketEntity.alertTimeout=11/18/2015 14:13:51
POST /api/v1/Ticket/Merge?mergedTicketEntity.deadline=07/11/2023 14:13:51
POST /api/v1/Ticket/Merge?mergedTicketEntity.createdBy.associateId=892
POST /api/v1/Ticket/Merge?mergedTicketEntity.createdBy.name=velit
POST /api/v1/Ticket/Merge?mergedTicketEntity.createdBy.personId=514
POST /api/v1/Ticket/Merge?mergedTicketEntity.createdBy.rank=57
POST /api/v1/Ticket/Merge?mergedTicketEntity.createdBy.tooltip=placeat
POST /api/v1/Ticket/Merge?mergedTicketEntity.createdBy.type=AnonymousAssociate
POST /api/v1/Ticket/Merge?mergedTicketEntity.createdBy.groupIdx=329
POST /api/v1/Ticket/Merge?mergedTicketEntity.createdBy.fullName=Strosin, Kub and Batz
POST /api/v1/Ticket/Merge?mergedTicketEntity.createdBy.formalName=Funk-Beahan
POST /api/v1/Ticket/Merge?mergedTicketEntity.createdBy.deleted=False
POST /api/v1/Ticket/Merge?mergedTicketEntity.createdBy.ejUserId=394
POST /api/v1/Ticket/Merge?mergedTicketEntity.createdBy.userName=Davis Inc and Sons
POST /api/v1/Ticket/Merge?mergedTicketEntity.createdBy.tableRight.mask=Delete
POST /api/v1/Ticket/Merge?mergedTicketEntity.createdBy.tableRight.reason=numquam
POST /api/v1/Ticket/Merge?mergedTicketEntity.createdBy.fieldProperties=An object of some kind
POST /api/v1/Ticket/Merge?mergedTicketEntity.author=dolorem
POST /api/v1/Ticket/Merge?mergedTicketEntity.ownedBy.associateId=212
POST /api/v1/Ticket/Merge?mergedTicketEntity.ownedBy.name=qui
POST /api/v1/Ticket/Merge?mergedTicketEntity.ownedBy.personId=133
POST /api/v1/Ticket/Merge?mergedTicketEntity.ownedBy.rank=330
POST /api/v1/Ticket/Merge?mergedTicketEntity.ownedBy.tooltip=distinctio
POST /api/v1/Ticket/Merge?mergedTicketEntity.ownedBy.type=AnonymousAssociate
POST /api/v1/Ticket/Merge?mergedTicketEntity.ownedBy.groupIdx=586
POST /api/v1/Ticket/Merge?mergedTicketEntity.ownedBy.fullName=Bergnaum Inc and Sons
POST /api/v1/Ticket/Merge?mergedTicketEntity.ownedBy.formalName=Weissnat Group
POST /api/v1/Ticket/Merge?mergedTicketEntity.ownedBy.deleted=False
POST /api/v1/Ticket/Merge?mergedTicketEntity.ownedBy.ejUserId=30
POST /api/v1/Ticket/Merge?mergedTicketEntity.ownedBy.userName=McGlynn, Pacocha and Rippin
POST /api/v1/Ticket/Merge?mergedTicketEntity.ownedBy.tableRight.mask=Delete
POST /api/v1/Ticket/Merge?mergedTicketEntity.ownedBy.tableRight.reason=eligendi
POST /api/v1/Ticket/Merge?mergedTicketEntity.ownedBy.fieldProperties=An object of some kind
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.ticketCategoryId=11
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.parentId=470
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.name=quibusdam
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.fullname=unde
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.categoryMaster=695
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.flags=AcceptWhenReplying
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.delegateMethod=Even
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.externalName=Thiel-Macejkovic
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.closingStatus=Active
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.msgClosingStatus=Active
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.assignmentLag=608
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.replyTemplate=84
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.notificationEmail=buddy.runolfsson@pacocha.info
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultTicketStatus.ticketStatusId=657
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultTicketStatus.name=maxime
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultTicketStatus.status=Active
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultTicketStatus.timeCounter=Externally
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultTicketStatus.noEmailReopen=True
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultTicketStatus.isDefault=True
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultTicketStatus.usedInQueue=False
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultTicketStatus.tableRight.mask=Delete
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultTicketStatus.tableRight.reason=dolore
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultTicketStatus.fieldProperties=An object of some kind
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultMessageStatus.ticketStatusId=127
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultMessageStatus.name=consequuntur
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultMessageStatus.status=Active
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultMessageStatus.timeCounter=Externally
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultMessageStatus.noEmailReopen=False
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultMessageStatus.isDefault=False
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultMessageStatus.usedInQueue=False
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultMessageStatus.tableRight.mask=Delete
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultMessageStatus.tableRight.reason=eos
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.defaultMessageStatus.fieldProperties=An object of some kind
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.effectiveReplyTemplateId=962
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.extraFields=An object of some kind
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.customFields=An object of some kind
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.tableRight.mask=Delete
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.tableRight.reason=voluptas
POST /api/v1/Ticket/Merge?mergedTicketEntity.category.fieldProperties=An object of some kind
POST /api/v1/Ticket/Merge?mergedTicketEntity.slevel=External
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.ticketPriorityId=761
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.name=tempore
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.status=Deleted
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.flags=AlertSchedule
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.sortOrder=708
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.ticketRead=Continue
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.changedOwner=Continue
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.ticketNewinfo=Continue
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.ticketClosed=Continue
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.ticketChangedPriority=Continue
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.ticketNew=Continue
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.deadline=133
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.monStart=09/26/2004 14:13:51
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.monStop=10/08/2020 14:13:51
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.tueStart=04/14/2010 14:13:51
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.tueStop=07/17/2014 14:13:51
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.wedStart=10/23/1998 14:13:51
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.wedStop=12/01/2012 14:13:51
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.thuStart=10/07/2012 14:13:51
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.thuStop=01/22/2008 14:13:51
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.friStart=12/19/2011 14:13:51
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.friStop=01/03/2016 14:13:51
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.satStart=12/12/2004 14:13:51
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.satStop=01/08/2019 14:13:51
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.sunStart=05/28/2002 14:13:51
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.sunStop=10/23/2009 14:13:51
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.nonDates=fuga,eos
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.escalationLevels=eos,in
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.tableRight.mask=Delete
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.tableRight.reason=voluptatem
POST /api/v1/Ticket/Merge?mergedTicketEntity.priority.fieldProperties=An object of some kind
POST /api/v1/Ticket/Merge?mergedTicketEntity.baseStatus=Active
POST /api/v1/Ticket/Merge?mergedTicketEntity.status.ticketStatusId=752
POST /api/v1/Ticket/Merge?mergedTicketEntity.status.name=id
POST /api/v1/Ticket/Merge?mergedTicketEntity.status.status=Active
POST /api/v1/Ticket/Merge?mergedTicketEntity.status.timeCounter=Externally
POST /api/v1/Ticket/Merge?mergedTicketEntity.status.noEmailReopen=False
POST /api/v1/Ticket/Merge?mergedTicketEntity.status.isDefault=False
POST /api/v1/Ticket/Merge?mergedTicketEntity.status.usedInQueue=False
POST /api/v1/Ticket/Merge?mergedTicketEntity.status.tableRight.mask=Delete
POST /api/v1/Ticket/Merge?mergedTicketEntity.status.tableRight.reason=soluta
POST /api/v1/Ticket/Merge?mergedTicketEntity.status.fieldProperties=An object of some kind
POST /api/v1/Ticket/Merge?mergedTicketEntity.origin=AutoGenerated
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.position=sed
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.personId=422
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.mrmrs=et
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.firstname=id
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.lastname=illo
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.middleName=Green, Nienow and Schiller
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.title=et
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.description=magni
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.email=est
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.fullName=Kovacek LLC
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.directPhone=126-042-1715 x73225
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.formalName=Ritchie-Pfannerstill
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.countryId=239
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.contactId=295
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.contactName=Crona, Lueilwitz and Moore
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.retired=459
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.rank=643
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.activeInterests=337
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.contactDepartment=
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.contactCountryId=672
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.contactOrgNr=1436118
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.faxPhone=1-209-012-0625 x55527
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.mobilePhone=518-842-9425
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.contactPhone=(424)785-0829
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.associateName=Windler, Nader and Jewess
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.associateId=208
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.usePersonAddress=False
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.contactFax=libero
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.kanafname=est
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.kanalname=consequatur
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.post1=veritatis
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.post2=nemo
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.post3=dolorem
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.emailName=Kassulke, Brekke and Huel
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.contactFullName=Rolando Gislason
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.activeErpLinks=62
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.ticketPriorityId=161
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.supportLanguageId=615
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.supportAssociateId=613
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.categoryName=Gibson, Walsh and Bailey
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.personNumber=1536716
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.tableRight.mask=Delete
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.tableRight.reason=consequatur
POST /api/v1/Ticket/Merge?mergedTicketEntity.person.fieldProperties=An object of some kind
POST /api/v1/Ticket/Merge?mergedTicketEntity.secondaryPersons=corrupti,aut
POST /api/v1/Ticket/Merge?mergedTicketEntity.alertLevel=931
POST /api/v1/Ticket/Merge?mergedTicketEntity.connectId=460
POST /api/v1/Ticket/Merge?mergedTicketEntity.readStatus=Green
POST /api/v1/Ticket/Merge?mergedTicketEntity.timeToReply=630
POST /api/v1/Ticket/Merge?mergedTicketEntity.realTimeToReply=228
POST /api/v1/Ticket/Merge?mergedTicketEntity.timeToClose=358
POST /api/v1/Ticket/Merge?mergedTicketEntity.realTimeToClose=374
POST /api/v1/Ticket/Merge?mergedTicketEntity.timeSpentInternally=92
POST /api/v1/Ticket/Merge?mergedTicketEntity.timeSpentExternally=4
POST /api/v1/Ticket/Merge?mergedTicketEntity.timeSpentQueue=726
POST /api/v1/Ticket/Merge?mergedTicketEntity.realTimeSpentInternally=574
POST /api/v1/Ticket/Merge?mergedTicketEntity.realTimeSpentExternally=785
POST /api/v1/Ticket/Merge?mergedTicketEntity.realTimeSpentQueue=194
POST /api/v1/Ticket/Merge?mergedTicketEntity.timeSpent=537
POST /api/v1/Ticket/Merge?mergedTicketEntity.hasAttachment=False
POST /api/v1/Ticket/Merge?mergedTicketEntity.numReplies=344
POST /api/v1/Ticket/Merge?mergedTicketEntity.numMessages=152
POST /api/v1/Ticket/Merge?mergedTicketEntity.fromAddress=delectus
POST /api/v1/Ticket/Merge?mergedTicketEntity.messages=accusantium,cum
POST /api/v1/Ticket/Merge?mergedTicketEntity.tags=voluptates,incidunt
POST /api/v1/Ticket/Merge?mergedTicketEntity.language=maiores
POST /api/v1/Ticket/Merge?mergedTicketEntity.sentiment=681
POST /api/v1/Ticket/Merge?mergedTicketEntity.sentimentConfidence=649
POST /api/v1/Ticket/Merge?mergedTicketEntity.suggestedCategoryId=611
POST /api/v1/Ticket/Merge?mergedTicketEntity.suggestedCategoryName=VIP Customer
POST /api/v1/Ticket/Merge?mergedTicketEntity.origHumanCategoryId=449
POST /api/v1/Ticket/Merge?mergedTicketEntity.iconHint=amet
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.contactName=Beer LLC
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.saleDate=03/28/2004 14:13:51
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.saleId=94
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.probability=879
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.title=provident
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.amount=24981.114
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.currency=et
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.projectName=O'Reilly Inc and Sons
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.associateFullName=Anabel Turner
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.description=deleniti
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.status=Lost
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.weightedAmount=29186.942
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.projectId=235
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.earningPercent=15215.57
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.earning=14538.626
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.contactId=946
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.associateId=391
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.personId=313
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.saleTypeId=31
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.saleTypeName=Mayert LLC
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.personFullName=Dario Monahan
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.completed=Completed
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.activeErpLinks=571
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.nextDueDate=09/20/2008 14:13:51
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.number=odio
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.tableRight.mask=Delete
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.tableRight.reason=dolorem
POST /api/v1/Ticket/Merge?mergedTicketEntity.sale.fieldProperties=An object of some kind
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.projectId=921
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.name=autem
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.description=ut
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.uRL=aut
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.type=hic
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.associateId=314
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.associateFullName=Ms. Everardo Shields DDS
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.typeId=436
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.updated=09/01/2007 14:13:51
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.statusId=738
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.status=et
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.textId=215
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.publishTo=04/16/2016 14:13:51
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.publishFrom=11/05/2011 14:13:51
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.isPublished=False
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.uRLName=Romaguera LLC
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.projectNumber=146483
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.activeErpLinks=838
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.tableRight.mask=Delete
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.tableRight.reason=at
POST /api/v1/Ticket/Merge?mergedTicketEntity.project.fieldProperties=An object of some kind
POST /api/v1/Ticket/Merge?mergedTicketEntity.formSubmission.formSubmissionId=922
POST /api/v1/Ticket/Merge?mergedTicketEntity.formSubmission.emailAddress=facere
POST /api/v1/Ticket/Merge?mergedTicketEntity.formSubmission.status=EmailVerification
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketType.ticketTypeId=998
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketType.name=ad
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketType.icon=libero
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketType.defaultTicketStatus=270
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketType.defaultTicketPriority=127
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketType.isDefault=False
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketType.showInNew=False
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketType.excludeSignature=False
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketType.excludeEmailRecipients=True
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketType.externalAsDefault=False
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketType.visibleForGroups=665,856
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketType.replyForwardNoSignature=False
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketType.replyExternalAsDefault=False
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketType.tableRight.mask=Delete
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketType.tableRight.reason=dolor
POST /api/v1/Ticket/Merge?mergedTicketEntity.ticketType.fieldProperties=An object of some kind
POST /api/v1/Ticket/Merge?mergedTicketEntity.activeStatusMonitorId=16
POST /api/v1/Ticket/Merge?mergedTicketEntity.extraFields=An object of some kind
POST /api/v1/Ticket/Merge?mergedTicketEntity.customFields=An object of some kind
POST /api/v1/Ticket/Merge?mergedTicketEntity.tableRight.mask=Delete
POST /api/v1/Ticket/Merge?mergedTicketEntity.tableRight.reason=voluptatem
POST /api/v1/Ticket/Merge?mergedTicketEntity.fieldProperties=An object of some kind

Request Headers

Parameter Name Description
Authorization Supports 'Basic', 'SoTicket' and 'Bearer' schemes, depending on installation type.
X-XSRF-TOKEN If not using Authorization header, you must provide XSRF value from cookie or hidden input field
Accept Content-type(s) you would like the response in: application/json, text/json, application/xml, text/xml, application/json-patch+json, application/merge-patch+json
Accept-Language Convert string references and multi-language values into a specified language (iso2) code.
SO-Language Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value.
SO-Culture Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set.
SO-TimeZone Specify the timezone code that you would like date/time responses converted to.
SO-AppToken The application token that identifies the partner app. Used when calling Online WebAPI from a server.

Response:

OK

Response Description
200 OK

Response body: TicketEntity

Property Name Type Description
TicketId int32 The primary key (auto-incremented)
Title string The title of the ticket.
CreatedAt date-time When the ticket was created.
LastChanged date-time The last time the ticket was modified.
ReadByOwner date-time The datetime for when the ticket last was read by the owner.
ReadByCustomer date-time The datetime for when the ticket was read by the customer.
FirstReadByOwner date-time The datetime for when the ticket first was read by the current owner.
FirstReadByUser date-time The datetime for when the ticket first was read by a user.
Activate date-time When the ticket should be activated, if it is postponed.
ClosedAt date-time When the ticket was closed.
RepliedAt date-time The datetime for when the ticket was replied to. I.e. the first external message added to the ticket.
AlertTimeout date-time The datetime for when the ticket should jump to the next alert_level.
Deadline date-time Deadline for ticket.
CreatedBy Associate The associate who created this ticket
Author string A string representing the author of the ticket (same as author of first message).
OwnedBy Associate The associate who owns this ticket. Setting the id to 0 will make the ticket unassigned. Setting the id to 2147483647 (MaxInt) will make it automatically assigned according to the ticket category assignment rules. Use MDO List name "associate" to get list items.
Category TicketCategoryEntity The ticket category entity which this ticket is connected to Use MDO List name "ejcategory" to get list items.
Slevel string The securitylevel of the ticket.
Priority TicketPriorityEntity The ticket priority entity which this ticket is connected to Use MDO List name "ticketpriority" to get list items.
BaseStatus string The status of the ticket. I.e. active/closed/postponed/deleted Use MDO List name "ticketstatus" to get list items.
Status TicketStatusEntity The ticket status entity which this ticket is connected to Use MDO List name "ticketstatus" to get list items.
Origin string What is the origin of this ticket
Person Person The primary person that this ticket is connected to Use MDO List name "person_new" to get list items.
SecondaryPersons array The secondary persons this ticket is connected to Use MDO List name "person_new" to get list items.
AlertLevel int32 The alert level for the ticket. Matches the level value of the ticket_alert table.
ConnectId int32 If a ticket is connected to another ticket, this field is set to the id of the 'master' ticket.
ReadStatus string Whether the owner has read the ticket or not (red, yellow, green).
TimeToReply int32 The time (minutes) between when the ticket was created and when it was replied to. Calculated based on priority's timeframe.
RealTimeToReply int32 Same as time_to_reply, but not calculated based on priority.
TimeToClose int32 The time (minutes) between when the ticket was created and when it was closed. Calculated based on priority's timeframe.
RealTimeToClose int32 Same as time_to_close, but not calculated based on priority.
TimeSpentInternally int32 The total time (seconds) within the priority's office hours the ticket has been in an open status (configurable), not including current state
TimeSpentExternally int32 The total time (seconds) within the priority's office hours the ticket has been in a external waiting status (configurable), not including current state
TimeSpentQueue int32 The total time (seconds) within the priority's office hours the ticket has been in a queue status, not including current state
RealTimeSpentInternally int32 The total time (seconds) within 24x7 the ticket has been in an open status (configurable), not including current state
RealTimeSpentExternally int32 The total time (seconds) within 24x7 the ticket has been in a external waiting status (configurable), not including current state
RealTimeSpentQueue int32 The total time (seconds) within 24x7 hours the ticket has been in a queue status, not including current state
TimeSpent int32 The total time (minutes). Aggregated time spent from ticket's messages. Read-only for external use.
HasAttachment bool Boolean indicating if this ticket has one or more attachments.
NumReplies int32 The number of replies (messages) to the customer for this request.
NumMessages int32 The total number of messages for this request.
FromAddress string The from-address used when this ticket got created, e.g. by email
Messages array TicketMessageId,CreatedAt,SLevel and Important for all the messages connected to this ticket. For message body see the TicketMessageEntity or the TicketMessage archive.
Tags array An array containing the tags assigned to this request
Language string The language of the first external message
Sentiment int32 The sentiment index of the last external message
SentimentConfidence int32 The sentiment confidence of the last external message
SuggestedCategoryId int32 Suggestion for categorization, based on the text of the message (AI)
SuggestedCategoryName string Suggested category from AI
OrigHumanCategoryId int32 Will contain the category id selected by the user, when having the choice of using the suggested category or manually selecting a category
IconHint string Icon representing ticket's state
Sale Sale The sale that this ticket is connected to Use MDO List name "sale" to get list items.
Project Project The project that this ticket is connected to Use MDO List name "project" to get list items.
FormSubmission TicketFormSubmission The form submission that this ticket is connected to
TicketType TicketType Type of the Request Use MDO List name "TicketType" to get list items.
ActiveStatusMonitorId int32 Active status monitor identity for related contact. This is a read-only property and is ignored on Save
ExtraFields object Deprecated: Use {SuperOffice.CRM.Services.TicketEntity.CustomFields} instead. Extra fields added to the carrier. This could be data from Plug-ins, the foreign key system, external applications, etc.
CustomFields object Udef + Extra fields added to the carrier. Extra fields as defined by changes to database schema + user-defined fields as defined by admin. Custom fields combines user defined fields and extra fields into one bucket. The individual {SuperOffice.CRM.Services.TicketEntity.ExtraFields} and UserDefinedFields properties are deprecated in favor of this combined collection.
TableRight TableRight The carrier's table right
FieldProperties object Field property dictionary mapping field names to field access rights.

Sample request

POST /api/v1/Ticket/Merge
Authorization: Basic dGplMDpUamUw
Accept: application/json; charset=utf-8
Accept-Language: fr,de,ru,zh

Sample response

HTTP/1.1 200 OK
Content-Type: application/json; charset=utf-8

{
  "TicketId": 230,
  "Title": "explicabo",
  "CreatedAt": "2016-01-09T14:13:49.352449+01:00",
  "LastChanged": "2000-05-21T14:13:49.352449+02:00",
  "ReadByOwner": "2024-06-26T14:13:49.352449+02:00",
  "ReadByCustomer": "2006-10-25T14:13:49.352449+02:00",
  "FirstReadByOwner": "2000-08-03T14:13:49.352449+02:00",
  "FirstReadByUser": "2014-12-29T14:13:49.352449+01:00",
  "Activate": "2002-06-17T14:13:49.352449+02:00",
  "ClosedAt": "2009-02-01T14:13:49.352449+01:00",
  "RepliedAt": "2012-09-03T14:13:49.352449+02:00",
  "AlertTimeout": "2007-06-10T14:13:49.352449+02:00",
  "Deadline": "2024-05-28T14:13:49.352449+02:00",
  "CreatedBy": null,
  "Author": "qui",
  "OwnedBy": null,
  "Category": null,
  "Slevel": "External",
  "Priority": null,
  "BaseStatus": "Active",
  "Status": null,
  "Origin": "AutoGenerated",
  "Person": null,
  "SecondaryPersons": [
    {
      "Position": "similique",
      "PersonId": 374,
      "Mrmrs": "ea",
      "Firstname": "Kaela",
      "Lastname": "Smitham",
      "MiddleName": "Gislason, Connelly and Russel",
      "Title": "eum",
      "Description": "Profound discrete intranet",
      "Email": "benton@gottlieb.biz",
      "FullName": "Mrs. Cole Jerad Stamm",
      "DirectPhone": "(865)915-8491",
      "FormalName": "Rolfson, Jacobs and Renner",
      "CountryId": 904,
      "ContactId": 817,
      "ContactName": "Abshire Group",
      "Retired": 622,
      "Rank": 463,
      "ActiveInterests": 552,
      "ContactDepartment": "",
      "ContactCountryId": 293,
      "ContactOrgNr": "1240903",
      "FaxPhone": "515-555-4868 x752",
      "MobilePhone": "237-537-3835",
      "ContactPhone": "901.461.5236",
      "AssociateName": "Quitzon LLC",
      "AssociateId": 346,
      "UsePersonAddress": true,
      "ContactFax": "enim",
      "Kanafname": "dolore",
      "Kanalname": "non",
      "Post1": "nisi",
      "Post2": "placeat",
      "Post3": "et",
      "EmailName": "ayden@bahringer.co.uk",
      "ContactFullName": "Avis Lebsack",
      "ActiveErpLinks": 460,
      "TicketPriorityId": 477,
      "SupportLanguageId": 757,
      "SupportAssociateId": 140,
      "CategoryName": "VIP Customer",
      "PersonNumber": "734551",
      "TableRight": null,
      "FieldProperties": {
        "fieldName": {
          "FieldRight": null,
          "FieldType": "System.Int32",
          "FieldLength": 274
        }
      }
    }
  ],
  "AlertLevel": 191,
  "ConnectId": 391,
  "ReadStatus": "Green",
  "TimeToReply": 89,
  "RealTimeToReply": 845,
  "TimeToClose": 82,
  "RealTimeToClose": 491,
  "TimeSpentInternally": 434,
  "TimeSpentExternally": 369,
  "TimeSpentQueue": 614,
  "RealTimeSpentInternally": 149,
  "RealTimeSpentExternally": 389,
  "RealTimeSpentQueue": 581,
  "TimeSpent": 152,
  "HasAttachment": true,
  "NumReplies": 888,
  "NumMessages": 750,
  "FromAddress": "inventore",
  "Messages": [
    {
      "TicketMessageId": 331,
      "CreatedAt": "2007-11-23T14:13:49.3680741+01:00",
      "Slevel": "External",
      "Important": false,
      "Author": "ratione",
      "PersonId": 192,
      "PersonFullName": "Ms. Elwyn Hobart Padberg V",
      "ContactId": 315,
      "ContactName": "Hackett, Dibbert and Gulgowski",
      "ContactDepartment": "",
      "NumAttachments": 86,
      "EmailHeader": "delfina.tromp@labadie.uk",
      "MessageHeaders": [
        {},
        {}
      ],
      "Language": "nesciunt",
      "Sentiment": 394,
      "SentimentConfidence": 836,
      "CreatedBy": 817,
      "ChangedAt": "2003-07-12T14:13:49.3680741+02:00",
      "Badge": "Comment",
      "TableRight": null,
      "FieldProperties": {
        "fieldName": {
          "FieldRight": null,
          "FieldType": "System.String",
          "FieldLength": 847
        }
      }
    }
  ],
  "Tags": [
    {
      "Id": 279,
      "Name": "Ankunding-Williamson",
      "ToolTip": "Rem voluptatem hic quae similique.",
      "TableRight": null,
      "FieldProperties": {
        "fieldName": {
          "FieldRight": null,
          "FieldType": "System.Int32",
          "FieldLength": 253
        }
      }
    },
    {
      "Id": 279,
      "Name": "Ankunding-Williamson",
      "ToolTip": "Rem voluptatem hic quae similique.",
      "TableRight": null,
      "FieldProperties": {
        "fieldName": {
          "FieldRight": null,
          "FieldType": "System.Int32",
          "FieldLength": 253
        }
      }
    }
  ],
  "Language": "laborum",
  "Sentiment": 982,
  "SentimentConfidence": 586,
  "SuggestedCategoryId": 559,
  "SuggestedCategoryName": "VIP Customer",
  "OrigHumanCategoryId": 28,
  "IconHint": "blanditiis",
  "Sale": null,
  "Project": null,
  "FormSubmission": null,
  "TicketType": null,
  "ActiveStatusMonitorId": 323,
  "ExtraFields": {
    "ExtraFields1": "ab",
    "ExtraFields2": "reprehenderit"
  },
  "CustomFields": {
    "CustomFields1": "voluptates",
    "CustomFields2": "voluptatem"
  },
  "TableRight": null,
  "FieldProperties": {
    "fieldName": {
      "FieldRight": null,
      "FieldType": "System.Int32",
      "FieldLength": 215
    }
  }
}