PUT TicketMessage/{id}

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PUT /api/v1/TicketMessage/{id}

Saves a ticket message and performs any user notifications

Path Part	Type	Description
id	int32	The TicketMessageEntity id to update Required

Query String Parameters

Parameter Name	Type	Description
notify	bool	If true, then the notification will be sent along with the save

PUT /api/v1/TicketMessage/{id}?notify=True

Request Headers

Parameter Name	Description
Authorization	Supports 'Basic', 'SoTicket' and 'Bearer' schemes, depending on installation type.
X-XSRF-TOKEN	If not using Authorization header, you must provide XSRF value from cookie or hidden input field
Content-Type	Content-type of the request body: `application/json`, `text/json`, `application/xml`, `text/xml`, `application/x-www-form-urlencoded`, `application/json-patch+json`, `application/merge-patch+json`
Accept	Content-type(s) you would like the response in: `application/json`, `text/json`, `application/xml`, `text/xml`, `application/json-patch+json`, `application/merge-patch+json`
Accept-Language	Convert string references and multi-language values into a specified language (iso2) code.
SO-Language	Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value.
SO-Culture	Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set.
SO-TimeZone	Specify the timezone code that you would like date/time responses converted to.
SO-AppToken	The application token that identifies the partner app. Used when calling Online WebAPI from a server.

Request Body: entity

The ticket message to save

Property Name	Type	Description
EjMessageId	Integer	The primary key (auto-incremented)
Ticket	Ticket	The connected ticket
CreatedAt	String	When the message was posted.
CreatedBy	Associate	The associate who created this ticket message
Author	String	A string representing the author of the message. Could be a user's name, or a persons email address.
Slevel	String	The securitylevel of the message.
Type	String	The type of the message (plaintext/html).
MessageId	String	The Message-Id header value from the email. Used for threading, i.e. connecting messages to existing tickets.
TimeSpent	Integer	The time spent (minutes) for this message.
Body	String	The textbody for the message.
HtmlBody	String	The html body for the message (if any).
EmailHeader	String	The email header is saved in this field as raw text
DebugInfo	String	The debug info for the message.
MailSorter	String	The name of the mail sorter used when the email was imported. Note: We must use name instead of id since the id's change every time one changes the mail sorter. :-0
MessageCategory	String	Defines what kind of message this is.
Person	Person	If this is an incoming message, this will contain the person Use MDO List name "person_new" to get list items.
SearchTitle	String	A copy of the title of the ticket, for search optimisation and simpler reporting.
MessageHeaders	Array	Contains the message headers, like To, Cc, Bcc information, or custom headers
Important	Boolean	If this message is important or not.
Language	String	The language this message is in, based on some kind of analysis
Sentiment	Integer	Sentiment index, 100 = completely happy; -100 = suicidally unhappy; 0 = no idea
SentimentConfidence	Integer	Confidence of sentiment index, 0 = no idea, 100 = completely sure
Badge	String	Badge to explicitly determine how a message was generated
AttachmentsInfo	Array	Message attachments information
ExtraFields	Object	Deprecated: Use {SuperOffice.CRM.Services.TicketMessageEntity.CustomFields} instead. Extra fields added to the carrier. This could be data from Plug-ins, the foreign key system, external applications, etc.
CustomFields	Object	Udef + Extra fields added to the carrier. Extra fields as defined by changes to database schema + user-defined fields as defined by admin. Custom fields combines user defined fields and extra fields into one bucket. The individual {SuperOffice.CRM.Services.TicketMessageEntity.ExtraFields} and UserDefinedFields properties are deprecated in favor of this combined collection.

Response:

Response	Description
200	OK
400	Bad request. Entity to save is not in request body.

Response body: TicketMessageEntity

Property Name	Type	Description
EjMessageId	int32	The primary key (auto-incremented)
Ticket	Ticket	The connected ticket
CreatedAt	date-time	When the message was posted.
CreatedBy	Associate	The associate who created this ticket message
Author	string	A string representing the author of the message. Could be a user's name, or a persons email address.
Slevel	string	The securitylevel of the message.
Type	string	The type of the message (plaintext/html).
MessageId	string	The Message-Id header value from the email. Used for threading, i.e. connecting messages to existing tickets.
TimeSpent	int32	The time spent (minutes) for this message.
Body	string	The textbody for the message.
HtmlBody	string	The html body for the message (if any).
EmailHeader	string	The email header is saved in this field as raw text
DebugInfo	string	The debug info for the message.
MailSorter	string	The name of the mail sorter used when the email was imported. Note: We must use name instead of id since the id's change every time one changes the mail sorter. :-0
MessageCategory	string	Defines what kind of message this is.
Person	Person	If this is an incoming message, this will contain the person Use MDO List name "person_new" to get list items.
SearchTitle	string	A copy of the title of the ticket, for search optimisation and simpler reporting.
MessageHeaders	array	Contains the message headers, like To, Cc, Bcc information, or custom headers
Important	bool	If this message is important or not.
Language	string	The language this message is in, based on some kind of analysis
Sentiment	int32	Sentiment index, 100 = completely happy; -100 = suicidally unhappy; 0 = no idea
SentimentConfidence	int32	Confidence of sentiment index, 0 = no idea, 100 = completely sure
Badge	string	Badge to explicitly determine how a message was generated
AttachmentsInfo	array	Message attachments information
ExtraFields	object	Deprecated: Use {SuperOffice.CRM.Services.TicketMessageEntity.CustomFields} instead. Extra fields added to the carrier. This could be data from Plug-ins, the foreign key system, external applications, etc.
CustomFields	object	Udef + Extra fields added to the carrier. Extra fields as defined by changes to database schema + user-defined fields as defined by admin. Custom fields combines user defined fields and extra fields into one bucket. The individual {SuperOffice.CRM.Services.TicketMessageEntity.ExtraFields} and UserDefinedFields properties are deprecated in favor of this combined collection.
TableRight	TableRight	The carrier's table right
FieldProperties	object	Field property dictionary mapping field names to field access rights.

Sample request

PUT /api/v1/TicketMessage/{id}
Authorization: Basic dGplMDpUamUw
Accept: application/json; charset=utf-8
Accept-Language: *
Content-Type: application/json; charset=utf-8

{
  "EjMessageId": 925,
  "Ticket": null,
  "CreatedAt": "2021-04-24T14:34:02.6746686+02:00",
  "CreatedBy": null,
  "Author": "praesentium",
  "Slevel": "External",
  "Type": "Html",
  "MessageId": "quia",
  "TimeSpent": 454,
  "Body": "officia",
  "HtmlBody": "iure",
  "EmailHeader": "bridgette@nitzschetillman.info",
  "DebugInfo": "autem",
  "MailSorter": "amet",
  "MessageCategory": "Bounce",
  "Person": null,
  "SearchTitle": "et",
  "MessageHeaders": [
    {
      "Id": 651,
      "Name": "Hettinger, Goldner and Cole",
      "Value": "nulla",
      "StdItem": "CustomerReadFAQ",
      "StdItemCol": "Name"
    },
    {
      "Id": 651,
      "Name": "Hettinger, Goldner and Cole",
      "Value": "nulla",
      "StdItem": "CustomerReadFAQ",
      "StdItemCol": "Name"
    }
  ],
  "Important": true,
  "Language": "temporibus",
  "Sentiment": 646,
  "SentimentConfidence": 227,
  "Badge": "Comment",
  "AttachmentsInfo": [
    {
      "AttachmentId": 826,
      "Name": "Corkery-Stark",
      "ContentType": "minima",
      "AttSize": 327,
      "InlineImage": true,
      "ContentId": "dolorum",
      "AuthKey": "quisquam",
      "IsSafeFileExtension": true
    }
  ],
  "ExtraFields": {
    "ExtraFields1": "et",
    "ExtraFields2": "fugiat"
  },
  "CustomFields": {
    "CustomFields1": "saepe",
    "CustomFields2": "adipisci"
  }
}

Sample response

HTTP/1.1 200 OK
Content-Type: application/json; charset=utf-8

{
  "EjMessageId": 599,
  "Ticket": null,
  "CreatedAt": "2021-03-25T14:34:02.6746686+01:00",
  "CreatedBy": null,
  "Author": "fugiat",
  "Slevel": "External",
  "Type": "Html",
  "MessageId": "autem",
  "TimeSpent": 550,
  "Body": "Thank you for contacting support. We will review your request.",
  "HtmlBody": "unde",
  "EmailHeader": "ethyl@anderson.info",
  "DebugInfo": "ut",
  "MailSorter": "occaecati",
  "MessageCategory": "Bounce",
  "Person": null,
  "SearchTitle": "voluptatibus",
  "MessageHeaders": [
    {
      "Id": 935,
      "Name": "Glover Inc and Sons",
      "Value": "sed",
      "StdItem": "CustomerReadFAQ",
      "StdItemCol": "Name",
      "TableRight": null,
      "FieldProperties": {
        "fieldName": {
          "FieldRight": null,
          "FieldType": "System.String",
          "FieldLength": 754
        }
      }
    }
  ],
  "Important": false,
  "Language": "reprehenderit",
  "Sentiment": 235,
  "SentimentConfidence": 429,
  "Badge": "Comment",
  "AttachmentsInfo": [
    {
      "AttachmentId": 554,
      "Name": "Okuneva-Schaefer",
      "ContentType": "velit",
      "AttSize": 125,
      "InlineImage": false,
      "ContentId": "eligendi",
      "AuthKey": "architecto",
      "IsSafeFileExtension": true,
      "TableRight": null,
      "FieldProperties": {
        "fieldName": {
          "FieldRight": null,
          "FieldType": "System.Int32",
          "FieldLength": 831
        }
      }
    }
  ],
  "ExtraFields": {
    "ExtraFields1": "rerum",
    "ExtraFields2": "qui"
  },
  "CustomFields": {
    "CustomFields1": "ducimus",
    "CustomFields2": "et"
  },
  "TableRight": null,
  "FieldProperties": {
    "fieldName": {
      "FieldRight": null,
      "FieldType": "System.Int32",
      "FieldLength": 686
    }
  }
}