> ## Documentation Index > Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt > Use this file to discover all available pages before exploring further. # Create Default Ticket Category Entity > Gets a default TicketCategoryEntity list item. ## OpenAPI ````yaml /openapi/rest/openapi-v3-List.json get /api/v1/List/TicketCategory/Items/Default openapi: 3.0.0 info: version: v1-REST title: SuperOffice REST API v1 description: SuperOffice REST API - List contact: name: SuperOffice DevNet url: https://docs.superoffice.com/en/api/index.html email: sdk@superoffice.com servers: - url: http://localhost:56350 - url: https://localhost:56350 security: [] tags: [] externalDocs: description: >- The SuperOffice DevNet Community has more documentation, examples, and discussion forums. url: https://community.superoffice.com/en/developer/ paths: /api/v1/List/TicketCategory/Items/Default: get: tags: - List_TicketCategory summary: Create Default Ticket Category Entity description: Gets a default TicketCategoryEntity list item. operationId: v1TicketCategoryList_CreateDefaultTicketCategoryEntity parameters: - name: Accept-Language in: header description: >- Convert string references and multi-language values into a specified language (iso2) code. required: false schema: type: string - name: SO-Language in: header description: >- Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value. required: false schema: type: string - name: SO-Culture in: header description: >- Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set. required: false schema: type: string - name: SO-TimeZone in: header description: >- Specify the timezone code that you would like date/time responses converted to. required: false schema: type: string - name: SO-AppToken in: header description: >- The application token that identifies the partner app. Used when calling Online WebAPI from a server. required: false schema: type: string responses: '200': description: OK content: application/json: schema: $ref: >- #/components/schemas/SuperOffice.CRM.Services.TicketCategoryEntity text/json: schema: $ref: >- #/components/schemas/SuperOffice.CRM.Services.TicketCategoryEntity application/xml: schema: $ref: >- #/components/schemas/SuperOffice.CRM.Services.TicketCategoryEntity text/xml: schema: $ref: >- #/components/schemas/SuperOffice.CRM.Services.TicketCategoryEntity application/json-patch+json: schema: $ref: >- #/components/schemas/SuperOffice.CRM.Services.TicketCategoryEntity application/merge-patch+json: schema: $ref: >- #/components/schemas/SuperOffice.CRM.Services.TicketCategoryEntity security: - SuperOffice_Password: [] SuperId_Authentication: [] components: schemas: SuperOffice.CRM.Services.TicketCategoryEntity: description: "This entity describes the meta data for a ticket category, and provides special operations on it.\r\n\r\nCarrier object for TicketCategoryEntity.\r\nServices for the TicketCategoryEntity Carrier is available from the List Agent." type: object properties: TicketCategoryId: format: int32 description: The id of the ticket category. (primary key) type: integer ParentId: format: int32 description: >- The parent category for this category. -1 if this is a toplevel category. type: integer Name: description: The (short) name of this category. E.g. 'support'. type: string Fullname: description: >- The fullname (compiled from parents' names) for this category. E.g. 'norway/product A/support'. type: string CategoryMaster: format: int32 description: The user associated with this category. type: integer Flags: description: A bitmask representing flags for this category. enum: - Unknown - Internal - OnlyLoggedInUsers - DefaultToCategoryMaster - ListInMain - RedelegateNewMsg - DelegateToOurContact - PropagateReplyTemplate - MembersOnly - NotifyMembers - AcceptWhenReplying type: string DelegateMethod: description: An integer indicating the delegation method for this category. enum: - Unknown - Even - Weighted - Unfair - Not type: string ExternalName: description: The external name for this category, used for the customer frontend. type: string ClosingStatus: description: Determines the default status used in the GUI when creating a ticket enum: - UserDefined - Active - Closed - Postponed type: string MsgClosingStatus: description: >- Determines the default status used in the GUI when adding a request to a ticket enum: - UserDefined - Active - Closed - Postponed type: string AssignmentLag: format: int32 description: >- Number of minutes we shall override the assignment if a customer sends consecutive messages to this category type: integer ReplyTemplate: format: int32 description: Reply template to merge with messages posted in this category type: integer NotificationEmail: description: >- Comma separated list of addresses to notify when requests are redelegated to (unassigned) in this category. type: string DefaultTicketStatus: $ref: '#/components/schemas/SuperOffice.CRM.Services.TicketStatusEntity' DefaultMessageStatus: $ref: '#/components/schemas/SuperOffice.CRM.Services.TicketStatusEntity' EffectiveReplyTemplateId: format: int32 description: >- Id of reply template to merge into messages, whose ticket belongs to this category. Also takes into account 'Apply to subcategories' on parent categories. This is a calculated, readonly field. type: integer ExtraFields: description: "Deprecated: Use {SuperOffice.CRM.Services.TicketCategoryEntity.CustomFields} instead.\r\nExtra fields added to the carrier. This could be data from Plug-ins, the foreign key system, external applications, etc." type: object additionalProperties: type: string CustomFields: description: "Udef + Extra fields added to the carrier. Extra fields as defined by changes to database schema + user-defined fields as defined by admin.\r\nCustom fields combines user defined fields and extra fields into one bucket. \r\nThe individual {SuperOffice.CRM.Services.TicketCategoryEntity.ExtraFields} and UserDefinedFields properties are deprecated in favor of this\r\ncombined collection." type: object additionalProperties: type: string TableRight: $ref: '#/components/schemas/SuperOffice.CRM.Security.TableRight' FieldProperties: description: >- Field property dictionary mapping field names to field access rights. type: object additionalProperties: $ref: '#/components/schemas/SuperOffice.CRM.Security.FieldProperty' SuperOffice.CRM.Services.TicketStatusEntity: description: "Entity for a ticket status. This entity describes the meta data for a ticket status, and provides special operations on it.\r\n\r\nCarrier object for TicketStatusEntity.\r\nServices for the TicketStatusEntity Carrier is available from the List Agent." type: object properties: TicketStatusId: format: int32 description: The primary key (auto-incremented) type: integer Name: description: Name of user defined ticket status type: string Status: description: >- The 'classic' ticket status. I.e. active/closed/postponed/deleted enum: - Unknown - Active - Closed - Postponed - Deleted - Merged - Spam - PostponedSpecific - Postponed1Hour - Postponed2Hours - Postponed3Hours - Postponed4Hours - PostponedDay - PostponedWeek - PostponedMonth type: string TimeCounter: description: >- Which field in ticket we count time spent on (queue, internal, external) enum: - None - Internally - Externally - Queue type: string NoEmailReopen: description: Whether inbound emails can reopen requests with this status or not type: boolean IsDefault: description: >- Indicates if status is default one as there might be more than one status with same internal status type: boolean UsedInQueue: description: If set, status is used in GetNext calculations type: boolean TableRight: $ref: '#/components/schemas/SuperOffice.CRM.Security.TableRight' FieldProperties: description: >- Field property dictionary mapping field names to field access rights. type: object additionalProperties: $ref: '#/components/schemas/SuperOffice.CRM.Security.FieldProperty' SuperOffice.CRM.Security.TableRight: description: "Wraps a table right together with an explanatory reason.\r\nCode can indicate why access is restricted." type: object properties: Mask: type: string Reason: type: string SuperOffice.CRM.Security.FieldProperty: description: >- Class holding properties like field length, field type about a field in the carrier. type: object properties: FieldRight: $ref: '#/components/schemas/SuperOffice.CRM.Security.FieldRight' FieldType: type: string FieldLength: format: int32 description: '' type: integer SuperOffice.CRM.Security.FieldRight: description: "Wraps the field right together with an explanatory reason.\r\nAlso adds logical operators to the field rights so that they can be easily combined." type: object properties: Mask: type: string Reason: type: string ```` ## Related topics - [Create Default Ticket Category Entity](/en/api/reference/restful/agent/list_agent/create-default-ticket-category-entity.md) - [NSListAgent](/en/automation/crmscript/reference/CRMScript.NetServer.NSListAgent.md) - [SuperOffice.WebApi.Agents.IListAgent](/en/api/reference/webapi/SuperOffice.WebApi.Agents.IListAgent.md) - [SuperOffice.WebApi.Agents.ListAgent](/en/api/reference/webapi/SuperOffice.WebApi.Agents.ListAgent.md) - [Create Default Ticket Entity](/en/api/reference/restful/agent/ticket_agent/create-default-ticket-entity.md) - [Create Default For Ticket Type](/en/api/reference/restful/agent/ticket_agent/create-default-for-ticket-type.md)