> ## Documentation Index > Fetch the complete documentation index at: https://docs.superoffice.com/llms.txt > Use this file to discover all available pages before exploring further. # Get Ticket Priority Entity > Gets a TicketPriorityEntity list item. Calls the List agent service GetTicketPriorityEntity. ## OpenAPI ````yaml /openapi/rest/openapi-v3-List.json get /api/v1/List/TicketPriority/Items/{id} openapi: 3.0.0 info: version: v1-REST title: SuperOffice REST API v1 description: SuperOffice REST API - List contact: name: SuperOffice DevNet url: https://docs.superoffice.com/en/api/index.html email: sdk@superoffice.com servers: - url: http://localhost:56350 - url: https://localhost:56350 security: [] tags: [] externalDocs: description: >- The SuperOffice DevNet Community has more documentation, examples, and discussion forums. url: https://community.superoffice.com/en/developer/ paths: /api/v1/List/TicketPriority/Items/{id}: get: tags: - List_TicketPriority summary: Get Ticket Priority Entity description: |- Gets a TicketPriorityEntity list item. Calls the List agent service GetTicketPriorityEntity. operationId: v1TicketPriorityList_GetTicketPriorityEntity parameters: - name: id in: path description: The id of the TicketPriority to return. required: true schema: format: int32 type: integer - name: Accept-Language in: header description: >- Convert string references and multi-language values into a specified language (iso2) code. required: false schema: type: string - name: SO-Language in: header description: >- Convert string references and multi-language values into a specified language (iso2) code. Overrides Accept-Language value. required: false schema: type: string - name: SO-Culture in: header description: >- Number, date formatting in a specified culture (iso2 language) code. Partially overrides SO-Language/Accept-Language value. Ignored if no Language set. required: false schema: type: string - name: SO-TimeZone in: header description: >- Specify the timezone code that you would like date/time responses converted to. required: false schema: type: string - name: SO-AppToken in: header description: >- The application token that identifies the partner app. Used when calling Online WebAPI from a server. required: false schema: type: string responses: '200': description: OK content: application/json: schema: $ref: >- #/components/schemas/SuperOffice.CRM.Services.TicketPriorityEntity text/json: schema: $ref: >- #/components/schemas/SuperOffice.CRM.Services.TicketPriorityEntity application/xml: schema: $ref: >- #/components/schemas/SuperOffice.CRM.Services.TicketPriorityEntity text/xml: schema: $ref: >- #/components/schemas/SuperOffice.CRM.Services.TicketPriorityEntity application/json-patch+json: schema: $ref: >- #/components/schemas/SuperOffice.CRM.Services.TicketPriorityEntity application/merge-patch+json: schema: $ref: >- #/components/schemas/SuperOffice.CRM.Services.TicketPriorityEntity '404': description: Not Found. security: - SuperOffice_Password: [] SuperId_Authentication: [] components: schemas: SuperOffice.CRM.Services.TicketPriorityEntity: description: "Entity for a ticket priority. This entity describes the meta data for a ticket priority, and provides special operations on it.\r\n\r\nCarrier object for TicketPriorityEntity.\r\nServices for the TicketPriorityEntity Carrier is available from the List Agent." type: object properties: TicketPriorityId: format: int32 description: The primary key (auto-incremented) type: integer Name: description: The name of the priority. type: string Status: description: The status (normal/deleted) of the priority. enum: - Unknown - Normal - Deleted type: string Flags: description: A bitmask of flags. enum: - Unknown - External - Default - AlertSchedule type: string SortOrder: format: int32 description: Indicates the sort order for this priority. 1 is first, 100 is last type: integer TicketRead: description: >- This field indicates what to do with the escalation chain when the request is read enum: - None - Stop - Continue - Restart type: string ChangedOwner: description: >- This field indicates what to do with the escalation chain when the request changes owner (manually) enum: - None - Stop - Continue - Restart type: string TicketNewinfo: description: >- This field indicates what to do with the escalation chain when the request gets new info enum: - None - Stop - Continue - Restart type: string TicketClosed: description: >- This field indicates what to do with the escalation chain when the request is closed enum: - None - Stop - Continue - Restart type: string TicketChangedPriority: description: >- This field indicates what to do with the escalation chain when the request is changed into this priority enum: - None - Stop - Continue - Restart type: string TicketNew: description: >- This field indicates what to do with the escalation chain when a new request is registered enum: - None - Stop - Continue - Restart type: string Deadline: format: int32 description: Deadline to add if escalated (minutes) type: integer MonStart: format: date-time description: >- The work hour start for Mondays. Note that only the time part of the DateTime is used type: string MonStop: format: date-time description: >- The work hour start for Mondays. Note that only the time part of the DateTime is used type: string TueStart: format: date-time description: >- The work hour start for Tuesdays. Note that only the time part of the DateTime is used type: string TueStop: format: date-time description: >- The work hour stop for Tuesdays. Note that only the time part of the DateTime is used type: string WedStart: format: date-time description: >- The work hour start for Wednesdays. Note that only the time part of the DateTime is used type: string WedStop: format: date-time description: >- The work hour stop for Wednesdays. Note that only the time part of the DateTime is used type: string ThuStart: format: date-time description: >- The work hour start for Thursdays. Note that only the time part of the DateTime is used type: string ThuStop: format: date-time description: >- The work hour stop for Thursdays. Note that only the time part of the DateTime is used type: string FriStart: format: date-time description: >- The work hour start for Fridays. Note that only the time part of the DateTime is used type: string FriStop: format: date-time description: >- The work hour stop for Fridays. Note that only the time part of the DateTime is used type: string SatStart: format: date-time description: >- The work hour start for Saturdays. Note that only the time part of the DateTime is used type: string SatStop: format: date-time description: >- The work hour stop for Saturdays. Note that only the time part of the DateTime is used type: string SunStart: format: date-time description: >- The work hour start for Sundays. Note that only the time part of the DateTime is used type: string SunStop: format: date-time description: >- The work hour stop for Sundays. Note that only the time part of the DateTime is used type: string NonDates: description: >- Dates which the escalation time should not be running. Note that only the day of the year (day and month) is used. So the year and time part is not used even if this is a DateTime. Exception - it IS possible to include a year here, for dates that should not repeat every year type: array items: format: date-time type: string EscalationLevels: description: Escalation levels bound to the parent priority type: array items: $ref: >- #/components/schemas/SuperOffice.CRM.Services.TicketPriorityEscalationLevelEntity TableRight: $ref: '#/components/schemas/SuperOffice.CRM.Security.TableRight' FieldProperties: description: >- Field property dictionary mapping field names to field access rights. type: object additionalProperties: $ref: '#/components/schemas/SuperOffice.CRM.Security.FieldProperty' SuperOffice.CRM.Services.TicketPriorityEscalationLevelEntity: description: "Entity for ticket priority escalation level. Entity describes properties/actions when escalation(alert) happens. Alert is raised according to TicketPriority timing intervals\r\n\r\nCarrier object for TicketPriorityEscalationLevelEntity.\r\nServices for the TicketPriorityEscalationLevelEntity Carrier is available from the List Agent." type: object properties: TicketAlertId: format: int32 description: The primary key (auto-incremented) type: integer AlertLevel: format: int32 description: The alert level (strictly ascending number). type: integer AlertTimeout: format: int32 description: The time (in minutes) before ticket is escalated to next level. type: integer Action: format: int32 description: >- Bitmap indicating what should be done when escalating *to* this level. type: integer DelegateTo: format: int32 description: >- If ticket should be redelegated on escalation, this field contains the id of the target user. type: integer ScriptId: format: int32 description: Script that can be executed then the ticket alert action occur. type: integer EmailTo: description: >- If an email should be sent when escalating, this field will contain the recipient email address. type: string SmsTo: description: >- If an sms should be sent when escalating, this field will contain the recipient email address. type: string ReplyTemplateIdCustomer: format: int32 description: >- Reference to the reply template used in this alert, for mail to customer type: integer ReplyTemplateIdUser: format: int32 description: >- Reference to the reply template used in this alert, for mail to owner of ticket type: integer ReplyTemplateIdCatmast: format: int32 description: >- Reference to the reply template used in this alert, for mail to category master type: integer ReplyTemplateIdEmail: format: int32 description: >- Reference to the reply template used in this alert, for mail to custom address type: integer RtiCustomerSms: format: int32 description: >- Reference to the reply template used in this alert, for sms to customer type: integer ReplyTemplateIdUserSms: format: int32 description: >- Reference to the reply template used in this alert, for sms to owner of ticket type: integer ReplyTemplateIdCatmastSms: format: int32 description: >- Reference to the reply template used in this alert, for sms to category master type: integer ReplyTemplateIdSms: format: int32 description: >- Reference to the reply template used in this alert, for sms to custom address type: integer TableRight: $ref: '#/components/schemas/SuperOffice.CRM.Security.TableRight' FieldProperties: description: >- Field property dictionary mapping field names to field access rights. type: object additionalProperties: $ref: '#/components/schemas/SuperOffice.CRM.Security.FieldProperty' SuperOffice.CRM.Security.TableRight: description: "Wraps a table right together with an explanatory reason.\r\nCode can indicate why access is restricted." type: object properties: Mask: type: string Reason: type: string SuperOffice.CRM.Security.FieldProperty: description: >- Class holding properties like field length, field type about a field in the carrier. type: object properties: FieldRight: $ref: '#/components/schemas/SuperOffice.CRM.Security.FieldRight' FieldType: type: string FieldLength: format: int32 description: '' type: integer SuperOffice.CRM.Security.FieldRight: description: "Wraps the field right together with an explanatory reason.\r\nAlso adds logical operators to the field rights so that they can be easily combined." type: object properties: Mask: type: string Reason: type: string ```` ## Related topics - [Get Ticket Priority Entity](/en/api/reference/restful/agent/list_agent/get-ticket-priority-entity.md) - [Get Ticket Priority Entity Headings](/en/api/reference/restful/rest/list_ticketpriority/get-ticket-priority-entity-headings.md) - [SuperOffice.WebApi.Data.TicketPriorityEntity](/en/api/reference/webapi/SuperOffice.WebApi.Data.TicketPriorityEntity.md) - [Get All Ticket Priority Entity](/en/api/reference/restful/rest/list_ticketpriority/get-all-ticket-priority-entity.md) - [NSTicketPriorityEntity](/en/automation/crmscript/reference/CRMScript.NetServer.NSTicketPriorityEntity.md) - [Create Default Ticket Priority Entity](/en/api/reference/restful/rest/list_ticketpriority/create-default-ticket-priority-entity.md)